12808 comments found.
Hello, we are using Plugin Interlinks Manager from (daext), all ok with this plugin, but the Interlinks not work inside the tour programme itinerary. its as not post text and for that i think this plugin didn’t see the words. what we should to do to make this plugin working with tours and activities tour programme and literary. please. thanks and Best Regards
Hello,
Unfortunately, Interlinks Manager is not on the list of supported plugins. Kindly control the issue on your own
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hi, is it necessary to use membership or packages in order to activate the partner program? Thanks.
Hello,
It is required. Partner need to buy membership package to able to upload video
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hi,
Hello,
Unfortunately, we have not supported this function yet in Theme.
You need a custom code (not belonging to the support policy) to do this task.
Sorry for this inconvenience. Please create a new ticket for any further questions or requests.
Thanks and Best Regards!
Hi, I would like why when using the booking inquiry the partner does not receive a notification in his inbox (account dashboard) instead he just receives an email. Is there a configuration that needs to be done?
Hello,
Notification inbox is for chat only. And booking notification via email
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hi, I would like to know why instead of having the partner’s info displayed (phone number, email, description, ....) we have only this instead ==> https://ibb.co/c81y7J4
Hello,
This section does not display the partner’s information. Example: https://modmixmap.travelerwp.com/author/modmix/
Please feel free to contact us if you need any further information.
Thank You and Best Regards
That would be nice to display the partner’s info since this page is dedicated to the partner. Could you please included in feature requests? Best regards.
Hello,
If you want display partner information, you can display in service single page, under the avatar section
Regarding features request, you can submit feedback here https://feedback.travelerwp.com/
Please feel free to contact us if you need any further information.
Thank You and Best Regards
this new update messed blog single post type and its now not modern anymore… please fix it… also elementor tours widgets are now ugly… they are mixed with WPBakery … please fix this mess i really regrat i did applyed this update
Hello,
We provide support via the ShineHelp Support System.
Kindly provide us with a detailed description (photo, URL, admin account,..) that is related to your question above by “submitting a ticket” to our official support system: https://shinehelp.travelerwp.com/
That will help our developer quickly identify your issue.
Looking forward to hearing from you soon
Thanks and Best Regards!
Hello what’s the default size for icon badge. Thanks
Hello,
Traveler do not have a default size for all images. Each image have a different size on different screen for the responsive purpose
Regarding icon badge, you should use image bigger than 50×50
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hello, im tried 32×32 + 16×16 + 64×64 +128×128, all of these size seen bad not good. ((2-)) i want to ask you please, im we are using LiteSpeed Cache instead of WProcket, and the result with LiteSpeed Cache better, but we have some small problems with java as numbers of pages and when you need to add more traveller or service from + or -. and mapbox. i think we had missing with setup. is there any help for that to solve this problems? Thanks and Best Regards
Hello,
Unfortunately, LiteSpeed Cache is not on the list of supported plugins. Kindly control the issue on your own
Please feel free to contact us if you need any further information.
Thank You and Best Regards
You have not responded to my support request for 8 days. Please take the trouble to check in with your support system from time to time. Ticket ID: 67973
Hello,
Kindly follow up on your ticket. We have replied to your ticket on 09:53 on 11/09/2023 – exactly 8 days ago
Screenshot : https://prnt.sc/4cz5X3yUohlc
Please feel free to contact us if you need any further information.
Thank You and Best Regards
On MiX Map themes, before new update “Start Time” for activities were working, however after the update it can be used on tours page.
Hello,
We provide support via the ShineHelp Support System.
Kindly provide us with a detailed description (photo, URL, admin account,..) that is related to your question above by “submitting a ticket” to our official support system: https://shinehelp.travelerwp.com/
That will help our developer quickly identify your issue.
Looking forward to hearing from you soon
Thanks and Best Regards!
I have Elementor Pro and I can’t create my custom header in this theme the default header is very complex and it’s not a customizable and if you want to add some widget to the header you can’t do it it need the update to support elementor custom header.
Hello,
Our widget is designed for Traveler use – not for Elementor, such as currency/language switcher, account widget, cart icon
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Presale Question: Will it be possibel to instead of live booking just have a Enquiry form? Also Can both accomodation and oturs be used at the same time?
Hello,
Yes. It is possible
Example of tour have only inquiry form: https://modmixmap.travelerwp.com/st_tour/mont-saint-michel-day-trip/
And this is website exmaple which have tour and rental also
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Can we use this theme in sub domains , as theme is use multi websites
Hello,
You can use in subdomains but only 1 website only
Kinldy be noted that one license can be use on 1 website only
1 Subdomain counts as 1 website
Please feel free to contact us if you need any further information.
Thank You and Best Regards
For Multi Currency, I have to insert many currency in product price. For example, FOR UAE COUNTRY PRODUCTS- I HAVE TO ADD IN THIS IN DHR, BUT TO TAKE MONEY IN INR FOR USA COUNTRY PRODUCTS- I HAVE TO ADD IN THIS IN USD, BUT TO TAKE MONEY IN INR FOR INDIA COUNTRY PRODUCTS- I HAVE TO ADD IN THIS IN INR,BUT TO TAKE MONEY IN INR.
From the Above example, I have Different Base Currency, But to sell in INR
Hello,
Traveler do not support this function. Admin input only 1 price based on the primary currency.
The price in other currency will be calculated automaticallly via exchange rate which setup before
And only 1 currency at one moment. Cannot item A currency A while item B currency B
Please feel free to contact us if you need any further information.
Thank You and Best Regards
hi, when i add the a new tour to my website come across an style error as this: https://tuttatour.com/st_tour/growtech-agricultural-production-greenhouse-seed-and-fertilizer/
Hello,
We provide support via the ShineHelp Support System.
Kindly provide us with a detailed description (photo, URL, admin account,..) that is related to your question above by “submitting a ticket” to our official support system: https://shinehelp.travelerwp.com/
That will help our developer quickly identify your issue.
Looking forward to hearing from you soon
Thanks and Best Regards!
SO i am using the theme MOdtel in my this site, so here we have st_hotel pages right, so if i click on any hotel from homepage it goes to hotel page for example https://everyroom.tourfiji.tours/st_hotel/venus-hostel/ right? so i want it to directly to go to https://everyroom.tourfiji.tours/st_hotel/venus-hostel/#st-list-room down the same page where availability of rooms are present. Pls let me know how can i do this. Hope you reply soon. Thanks!
Actually this is not my themeforest account, where i have purachased the theme, the client has purchased it from his account, i am a developer, i have the license code, i can send you on mail if required, the problem is i tried creating ticket on your support portal but it was showing Your support period is expired. Kindly renew it on Themeforest. Pls help me this time, i needed this pls. Thanks!
Hello,
Unfortunately, we have not supported this function yet in Theme.
You need a custom code (not belonging to the support policy) to do this task.
The direction is go to the hotel page only
Sorry for this inconvenience.
Thanks and Best Regards!
Hi, I noticed on the rentals demo https://modrent.travelerwp.com/st_rental/libero-studio/, the description says ‘about this room’ can this be changed to ‘about this apartment or house’ because we will be renting out the whole place not just a room?
Hello,
In the version 3.1.0, we have changed to “about this rental”
Besides, you can change it to anytext by translation
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hello,
It is on the footer. Kindly edit your Footer
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hi I don’t know what I’m doing wrong, I’ve removed and installed fresh your demo many times, but my search bar is not like in your demo, the location icon is cut from the bottom, and the search icon does not appear and I dont have guest in filters. This is my version >> https://ibb.co/MR9wQjB >> this is youre >> https://ibb.co/h1qfJrh FYI : I’m on your last update, but had this issue before too. I notice that in this demo the search icon does not appear: https://modactivity.travelerwp.com
Hello,
We provide support via the ShineHelp Support System.
Kindly provide us with a detailed description (photo, URL, admin account,..) that is related to your question above by “submitting a ticket” to our official support system: https://shinehelp.travelerwp.com/
That will help our developer quickly identify your issue.
Looking forward to hearing from you soon
Thanks and Best Regards!
Hi there, Is there a way to use the same tours I’ve created for all my partners and give them access? and not have to create tours for each partners? Thanks.
Hello,
Traveler does not support this function. One tour can be belongs to one owner only. And partner have to create item by themeself
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hello support,
I am experiencing multiple issues with the theme:
An error occurs when someone tries to book a rental property using the Stripe payment option. Although it displays a message indicating a successful transaction, the payment is not received in Stripe.
Additionally, there is an issue where if a property is booked for certain dates, it still appears as available for other people to book again.
Some of the properties do not display the date selection option on the top right corner. https://cozylondonstays.com/st_rental/amazing-cosy-flat-b3-central-london-zone-2/Seems little buggy as well.
If you need further assistance, please let me know.
Also, even though I have renewed support, it does not let me create a support ticket. It indicates that I need to renew support.
Hello,
After renewing your support period, kindly re-input your license on ShineHelp to update support period: Your Profile > Extend Support
This document for your reference: https://travelerwp.com/how-to-update-my-support-license-on-shinehelp/
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Ticket submitted. Please review.
Hello,
We have answered your ticket. Kindly help to follow
Please feel free to contact us if you need any further information.
Thank You and Best Regards
upsell services in latest version means what? any doc to refer?
Hello,
This article for your reference: https://travelerwp.com/new-version-3-1-0-new-update-solo-tour-demo-mega-menu-upsell-power-and-trust-badges/
Please feel free to contact us if you need any further information.
Thank You and Best Regards
