21600 comments found.
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Hi, Are your themes translatable? If so do you have that integrated into the themes already? Thanks.
Hello! Yes, it is translatable https://support.dream-theme.com/?s=transl&post_type=knowledgebase
Do I need to purchase a translation plugin or does your theme include one? Thanks.
Hello! If you need to translate theme interface, you can use free Loco Translate plugin. If you need to translate content, you need to buy paid WPML. We also know our buyers use free Polylang plugin.
Hello! How many staging websites does one license allow? For example, to showcase demos
Hello! Could you please clarify what you mean by demos in this case? Normally, by the “staging” site we mean a copy of a live website where you can proceed updates, test changes, etc. Could you please clarify what is the purpose of having multiple staging websites?
Other themes allow to have various copies of the theme on subdomains meant for staging. For example, if i wanted to showcase the demos you include, but on my own subdomains
Hello! Yes, subdomains can be registered with the same purchase code as the parent domain.
Hello, Is it possible to install WPML on this theme?
Hello! Yes, sure – we belong to its official compatibility list.
Hola , tengo el problema de que si creo una página nueva, pierde todo el estilo. Sin embargo, puedo crear una página duplicada y se ve bien.
Tengo 3 licencias para este tema.
Hola! Maybe you select “Blank template” when adding a page https://kb.wpbakery.com/docs/learning-more/blank-page-wizard/ ? This is a new WPBakery feature.
Sí, muchas gracias, era eso.
Always welcome 
Hi,
We just loaded the theme to our staging site and we get a blank screen when using php version above 7.4. Can you please confirm that your theme work on php 8.0 and above?
Thank you
Hello! It works perfectly fine on PHP 8.0. Some plugins may return notices with PHP 8.1, but it should be a Fatal error. Please submit a support request under https://support.dream-theme.com/
Does this theme support the Arabic language ( RTL ) ?
Hello!
Though The7 is not officially RTL compatible, many people are using it for their RTL sites.
good afternoon, we updated the theme and it asks us to activate the theme, we enter the code and it still does not work, please help
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Just checking this theme does not rely on WP Bakery? We would rather not user it, just Elementor
Hi! Sure, you can use Elementor. No need to install WPBakery if you are not going to use it
I have a multisite network with 3 sites : 1 principal and 2 sub domains. I want to change the logo url from the 2 subdomains and make them point to the homepage of the principal website. Is there a simple way to do this using functions.php in the child theme?
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Hi there, I encountered a “GW_GoPricing_Elementor::__wakeup() must have public visibility” error when installing all the recommended plugins that come with the 7 theme. to fix the problem I had to change line 46 from ‘private function __wakeup() {}’ to ‘public function __wakeup() {}.’
Hello! Could you please remove the plugin and try installing it from scratch. If nothing helps, please submit a ticket at https://support.dream-theme.com/
Hello, is it possible to set excerpt text in headline ?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it. It would be very helpful if you can provide a screenshot which illustrates what headline you are referring to.
Thanks!
I cannot edit sidebars/widgets inside. Seems the Elementor-based theme-control works not as expected…how can i edit the sidebars in elementor? Just searched alle your documentation, forum, etc – i am not dumb – but i cannot find where to edit. Please help (and dont send me the standrad answer to your support pls). Thx, regards.
if someone has the same prob: Go to elementor “theme builder”, there you find many things to edit, the “post sidebar”, too.
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Hello, I would like to buy this theme. But I will work on dev page and then I will move it to production page. (dev page will be removed after that) They will be on different servers and domains. Will it be possible to do it on one license?
And also: Do I have to install pro elements additionally or will it be included in the purchased theme?
Hello! Could you please refer to https://support.dream-theme.com/knowledgebase/one-purchase-code-for-staging-and-live-websites/
You need to download Pro Elements from its website on your own and install it in the usual WordPress way: Plugins -> Add new -> Upload.
A Blog can be added together with WooCommerce Theme?
Hello! Yes, you can add blog functionality to a WooCommerce site. If you are referring to combining demos, please consider that you will be able to use skin (colors, fonts, etc.) from one of these demos only.
How can I replace the old twitter icon with the new “x” its not in your icon library yet.
Hello! Could you please refer to https://support.dream-theme.com/knowledgebase/how-to-add-a-custom-social-icon/
Hello , my purchase code didn’t work although I have deregistered from the other website. Could you kindly check and assist further: code – 618a216d-c4c2-42ae-8d1f-a9254fXXXXXX ticket ID raised to Envato – 3310415
Hello! Could you please submit a ticket at https://support.dream-theme.com/
Hi ! The WordPress The7 Theme <= 11.7.3 is vulnerable to Cross Site Request Forgery (CSRF). Can you fix it ? Thanks
Hello,
The current version of the theme is v.11.8.1, and the issue you mentioned was resolved back in July.
Also note that the report refers to a theoretical vulnerability. It could only be “exploited” by someone who already has admin access. Essentially, it would mean an admin hacking their own website
Hi, I am getting this error with The7: Blocked loading mixed active content. When looking at the source code there is one http://-reference that is included by Back to top-button. How can I remove this button? Couldn’t find any setting for it and hiding it by css would not work.
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
hello dear we recently purchase and install the theme with recommended plugins but the site is showing some errors like 503, and some critical errors
Hi!
5xx type of error means a server-related issue. Please, try to deactivate third-party plugins. And if it doesn’t help, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
