7855 comments found.
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Hi! Do you have a recommendation for a podcast plugin? Thanks Best regards
Dear Mariie,
Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
I have no problem on the site, I wanted to know which plugin you advise me to integrate the podcast on the site
Hi, I’m aware that I can use the licence I’ve purchased for mydomain.com and for its subdomains. But I can’t enter the licence key and get the updates for both my subdomains test.mydomain.com and migrate.mydomain.com what am I missing ? Thanks
Dear YLph,
Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
I just don’t understand why this is a continued problem. I permanently have the error: Meta Box Tabs: Update package not available. On all my Oshine sites and would like a permanent fix from the developers. My support has run out and I am not willing to keep purchasing support for this same issue. Can the developers come up with a fix please?
Dear Paulhillery,
Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
You say this every time there is an update – can’t we just get a fix for this in future updates please – it is so annoying
Dear Paulhillery,
We have received your ticket request and will reply you there.
Regards, Sumit
Still no reply unfortunately
i can update this plug in Meta Box Conditional Logic and Meta Box Tabs
https://prnt.sc/UNc_vNWtlogtCan you send me ?
From one day to the next the site was disfigured with some elements. I also can’t update to the new version and there are Meta box plugins that don’t update. Can you tell me what’s going on with your template?
It´s urgent .
https://prnt.sc/YR8Nvq5pYkLQI can activate the plug in Oshine core and Oshine modules .
https://prnt.sc/GTZha22EM7LcDear Jorgecal,
Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
I can download the new vrsion 7.1.5 . Can you send to me ?
Dear Jorgecal,
Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Hello, this is the first time I’m going to make a purchase of a theme. The theme only works for one domain? I mean if I for example want to use it on another site, would I have to make another purchase?
Dear Brunopithondev,
Hope you are doing well.
Yes the single theme license only work for single domain only. For another website you have to purchase the theme license again.
Do let me know if you need more help.
Regards, Sumit
I got it, thanks! But in a subdomain I can use the same license?
Dear brunopithondev,
Yes you can please create the subdomain like staging.yourdomain.com, dev.yourdomain.com.
Let me know if you face any issues with it.
Regards, Sumit
how can i change the background color on the V1 submenu (or subitem) color? the documentation on this is so bad and i been trying for past day or so to change the background color, have updated everything and found out so many bugs in older versions that i was trying to use
Dear Chubbychub,
I did not get your point can you please share the website link here so I will check and help you to fix the issue.
Looking forward to your reply.
Regards, Sumit
Dear Chubbychub,
Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Hi, only simple question: how can i made a page whitout menu only logo to go homepage?
Dear Christazio,
Hope you are doing well.
You can simply design the single page and add that page as home page from the wordpress reading settings.
It will never display a menu. If you need more help then please submit a support ticket, You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Hello, I’d like to get your help with migrating an older license that isn’t in use anymore. I contacted you several times and I never got an answer, unfortunately. Can you please help me in this concern??
Hi rh4474,
sorry for the inconvenience.
Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Hi Sumit, I sent the details as desired. Since the website no longer exists there isn’t a wp-login anymore and I can’t remove the license from this site. I need a solution where I can use this license again, without logging in to a not existing backend.
Hi Rh4474,
We have received your ticket request and replied you there please check.
Regards, Sumit
Recently I had to re-install my Oshine theme due to an malware infection. After installing V48 I wanted to adjust the social network links that are in the left bar of the website. But I cannot find where they are situated. Could someone please help me out so I can update my socials and remove the ones I don’t use?
Thanks in advance!
Further, I cannot add my email address to the Contact Section of Tatsu. It wil not be saved. When I add it in the Wordpress backend, something happens with the design of the website and it doesn’t function well anymore.
Hi Veenstravisueel
Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
After updating to WP 6.3 I get this error on pages/posts on the backend “Failed to load plugin url: https://www.mydomain.com/wp-content/themes/oshin/tinymce/langs/en.js" do you know what could be happening here?
Hi Naresh11381,
Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Hello there,
It displays notifications about the «WooCommerce» plugin needs an update (7.9.0 -> 8.0.0) and «WordPress» (5.9.3. -> 6.2.2)
I wonder if it’s possible to update and it doesn’t conflict with your theme.
Thanks in advance, Cordial greetings,
Dear megapublicidad,
Yes the theme is compatible with both.
Please let me know if you need more help.
Regards, Sumit
Has this been tested against wordpress 6.3 yet?
Dear erich81,
Yes the theme is compatible with wordpress 6.3.
Please let us know if you face any issues with it.
Regards, Sumit
I have just purchased your theme and its tells you the list of compulsory plugins you need to install. Two of them wont install as it says the links broken. I have tried emailing you however your email bounces back?
Installing Plugin: Oshine Modules Downloading installation package from https://brandexponents.com/be-plugins/oshine-modules.zip…
Download failed. Not Found
Installing Plugin: Tatsu Downloading installation package from https://brandexponents.com/be-plugins/tatsu.zip…
Download failed. Not Found
Oshine Core wont activate either.
So this theme does not work at all?
Dear CADStudionz,
We have received your ticket request and replied there please check.
Let me know if you need more help.
Regards, Sumit
Im having a problem with my site not showing navigation on mobile. You can hoverer but the humbugger icon does not show. https://gustavourena.com/
Hi Lolaso81,
Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Hi Oshine, I can’t seem to activate Oshine Core and Modules plugins, they are installed on my website, the activation option isn’t showing.
Dear Redmediaafrica,
Hope you are doing well.
I am writing to inform you that we have successfully received your ticket request, and I am pleased to inform you that we have already provided a response to your inquiry.
Kindly take a moment to review our reply and feel free to revert to us should you require any further assistance or clarification.
Looking forward to your reply.
Regards, Sumit
Thanks for your response. I’ve replied your email, can you please treat as urgent.
Dear Redmediaafrica,
We have replied your ticket request. I request you to please check there.
Let me know if you need more help.
Regards, Sumit
Thank you Sumit, it’s resolved.
a number of your plugins, like tatsu, be, etc, throw deprecation warnings with php8.1.21. is this supported, and if so, will they be updated? turning off WP_DEBUG hides them, but it would be nice to have them fixed.
Hi erich81,
Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Hi team, I cannot active two brand new licenses I just bought. I also sent an email via the form page a few days back without any answer from you guys. Any help would be appreciated. Kindly
Hi Sniickerz,
Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
I have now submitted a support ticket through the link you provided. Thanks for taking it into considerations. Best regards S.
Dear Sniickerz,
We have replied to your support ticket please check.
Regards, Sumit
Sorry Sumit, but I have not received any replied from you. I double checked the spam folder and everywhere an answer could be, and still nothing.
Please provide me with a solution here.
Best regards, S.
Dear Sniickerz,
I send you another email please check there.
Regards, Sumit
Which is the way to activate lazy loading on the galleries? Is it customize/Global Tatsu settings/Lazy Load Section and Column Background Images? Or is there something else I need to enable?
Dear Mrpepelepeu,
You can enable the lazy load for galleries from the style tab of gallery module from tatsu only.
Please check below-given screenshot link for your reference.
https://nimb.ws/FGq2VoLet me know if you need more help.
Regards, Sumit
