1254 comments found.
Private Ticket #3543201 waiting for response
Hi,
We have replied to your ticket, please follow your issue on our support page only.
Regards
I have error (ERR_CONNECTION_TIMED_OUT) on the site with translatepress
Hi,
This issue is not related to theme, please send your request via our support page: https://codevz.ticksy.com so we can check it for you.
Regards
This is really not good sir. Recently my support has been expired and at that time only I can’t post my blogs on website. Before expiration of my plan my website was running stunning. Please help. Just only my Blogs backend panel is not openning.
Hi,
This issue is not related to your support validity, please update both Theme and Codevz Plus plugin to the latest version also deactivate the unnecessary plugins one by one to find the issue.
Regards
HI
Do you provide the compare feature with the theme or I should purchase the compare add-on separately ?
Hi,
Compare is included as a new feature in XTRA and you do not need to buy any separate plugin for it.
Regards
Xtra – WordPress Website Builder + RTL music theme i know playe can play any mp3 or stream url . but i like know if this player can show curent song?
Hi,
This option is not available now.
Regards
do u have plan in soon future to add
Hello,
Unfortunately we do not have any plan to add this feature to our theme.
Regards
the theme is beautiful and it’s a pity that it is not available for radio stations // everything related to music should be included for the radio station as well, like a remix theme.
Hi,
Thank you for your feedback, we will forward your suggestion to our development team.
Regards
Hi,
I’ve submitted a ticket but it’s been a week since I received a reply (#3509275).
Overriding woocommerce templates doesn’t seem to work with xtra theme.
I tried overriding this file woocommerce/templates/single-product/title.php.
I’ve tried adding title.php to the following directories below with no luck overriding even after removing woocommerce.php from main theme directory.
xtra/woocommerce/templates/single-product/title.php
xtra/woocommerce/single-product/title.php
xtra/woocommerce/templates/title.php
xtra/woocommerce/title.php
xtra/title.php
xtra-child/woocommerce/templates/single-product/title.php
xtra-child/woocommerce/single-product/title.php
xtra-child/woocommerce/templates/title.php
xtra-child/woocommerce/title.php
xtra-child/title.php
Please advise.
Hi,
We have forwarded your ticket to our technical team. Please note that it may take longer than usual for them to respond to your query.
Regards
Hi, How to display WooCommerce Products Brand name under a single product?
Hi,
We will add this feature in next update.
Regards
I want the ‘add to cart’ button to always show, not just appear on hover. How do I do that?
Hi,
You can set the opacity of “Add to cart” button in the Stylekit of this element to 1 Go to Theme Options > WooCommerce Pro > Products Styling > Add to cart button Stylekit > Opacity = 1
Regards
Hi,
A few years I purchased this theme and created the website amandelgaarde.nl. I now want to switch to Elementor and build the website from scratch. Within your demos I cannot find the OnePage demo I used back then. Can I recreate the exact same website again including the menu with the italic lines in the active menu?
Regards
Hi,
Your imported demo was “beauty salon”, but you can keep your header and footer based on theme options and then create your website pages content by Elementor only.
Regard
Great, thank your very much. Going to buy a new license.
You are welcome 
Hi, I bought the xtra and it is really very good, but is the slider revolution with license key because it asks for an update and I must enter it ?
Hi,
No, There is no need to enter the license key to update the plugins, just go to dashboard > updates and update the plugins.
Regards
Does this come with WPbakery premium or the newest version?
Hi,
The latest version of WPBakery is included in the package.
Regards
Is there an installation limit based on the domain? Or is activation required for each domain?
Hi,
You should buy new license for each new website.
Regards
Hi, theme options goes to a 404 page on version 4.5.5
Hi, I am using your Remix Music Theme (wordpress) since 2018, Starting from last week, the music players are not working anymore, so do you recommand we change to xtra theme, if so, can i still keep the songs and artist catergories? and all the function from remix theme? thanks
My support is expired, that’s why i cannot submit the ticket, also the remix theme is already taking down. That’s why i cannot renew my support online
Hi,
You can send your question via our profile page here: https://themeforest.net/user/codevz
Regards
Every time we update this theme and the codevez plugin it breaks the layout, even when we have a child theme active. What is going on? Why is this theme so unstable?
Dear Sir,
i have just purchase xtratheme WP THEME , so
i want my site << https://dem.dev/test/ >> identical like
https://xtratheme.com/arabic/creative-studio/ i m also select RTL when import demoas soon as
thanks
Guys, I’m having problems with the post carousel on mobile. I’m using Elementor and every time I view the post carousel on mobile I get an Error Code: STATUS_BREAKPOINT error. I checked and it is only with this element that I have a problem. However, it is essential for my layout. I would like to know if you have any idea about this error.
Dears
I want to check is this theme providing online video session and profile users management , for example user can create account in website then having profile and make paid video online call with another user in website like online traning , if this avalible i want to know or throgh plugin and this working with no issues
thanks
Hi,
You should use some plugins such as User Management, LMS and etc. to achieve this, we recommend that you buy a theme specially designed for LMS (Learning management system).
Regards
I bought this theme but cannot find it in my downloads folder here, did the author call back or is there something else wrong here??
Hi,
Please check you account name, maybe you bought it via another account or maybe your transaction is under review, please contact with ThemeForest support team.
Regards
Hi, please i have an issue with responsive. When the page is on the lower resolution display (notebook), search icon is out of the screen. its about 1241px. It is also happend, when I downsize the window of the webbrowser to 1241px. Can you check it and give me a solution please? Thank you a lot.