8581 comments found.
Hi,
Your theme seems to be suitable for my project, but I have some questions:
1. In your Crafty demo, there’s only 1 picture for all the demo products. Can I have more pictures like a mini gallery to show various angle of the product? If yes, how does it look like in the page?
2. Can the picture of the product be transparent that show the website background colour? If the answer is yes, then can the same picture have a solid background (not transparent) when click on the enlarge option?
3. I believe there’s an option to customise the size of the picture?
4. Can I use this picture feature anywhere on my website, or it must be for product page only?
Thank you.
Hi There,
Thanks for reaching out!
1. When you add multiple featured images to a product, it displays them side by side in a slider below the first featured image. It is based on the default WooCommerce templates.
2. Yes you can have a transparent background product image. By default when you click on a product image it will display in a modal with a black semi-transparent background.
3. Yes either change the size of the page layout or of the container the gallery is inside of. If you meant aspect ratio, yes that can vary based on each product.
4. You can use the Product Gallery anywhere. Look for the “Product Gallery” in Cornerstone.
Cheers!
Tks for the reply.
BTW, is MailChimp supported?
Yep, please see this docs article.
Hi, one more question – I’m interested in PRO and would like to know if it works fine with an add-on domain. Also, the installation is the same with an add-on domain?
Hi There,
Pro will work anywhere you can host WordPress. Installation is the same (although Cornerstone is built natively into Pro so there is no need for a separate plugin like with X).
Cheers!
Hello
I previous developer created a clients site using your theme. I can’t find under the documentation, how to add a single post template.
I can’t see templates https://pasteboard.co/z5t4utM3orqh.png And the new template option is only showing these options: https://pasteboard.co/i8ykRlATAYjH.pngDo we have to an additional license or pro version to have a post template option enabled?
Thank you
Hi There,
You can purchase Pro directly on our site or if your client would like to renew support for their account so you can access our support forums, you can find more information on that here.
Cheers!
So the pro version will work with this theme and also the the post template option will be included?
Hi There,
Pro includes additional features that are not available in X. You can read about the differences between the two products here. Many customers upgrade from X to Pro and your content will be compatible. Once you do, you can deactivate Cornerstone as it is built into Pro (it is a separate plugin with X per ThemeForest’s rules).
If the library page is blank that simply means no templates have been saved. Pro includes the post template option plus others including headers, footers, and more.
Cheers!
I appreciate your fast response! One last question Were you able to see this image
https://pasteboard.co/i8ykRlATAYjH.pngwhere there is no post template option? Is this normal? Or should we buy a 1 year of support so you can help us solve this.
Thanks
You’re welcome! You will need to purchase Pro to get access to the post template (and the other ones mentioned above). This will also include support. Otherwise, if you do not purchase Pro you will need to purchase a support extension, and a member of the team will be happy to further assist with any product questions in our forum. Here’s how the support forum works.
Hi Presales questions
1. is this white label? 2. you have front end to signup for them? 3. User can join as Subscription modle?
Hi There,
I’m not sure I’m understanding your questions, but I’ll attempt to answer. There is no white label feature in Cornerstone. You can build anything with Cornerstone but if you are asking if there is built in subscription billing features, that would be something handled by your merchant or processor. Let us know if you need anything further.
Cheers!
Please help. how do I migrate from version 4.3.4 to the latest version. Is it’as simple as replacing the files? – Purch Code: 52e4bb58-2254-451c-9cb9-f30563ce23dd>
Hi Thanks for responding ..BUT it has not been updated in seven ( 7) years and this will not work. Please can you advise how I can SAFELY update?
hello, please could you help me? i dont have the domain i used this website for i wanted to change the theme website to my new site i dont even remeber which domain i used this for, please can you kindly advise what i s hould do plssss
Hi There,
You can do that from within your Themeco account. If you have forgotten you’re login, you can use the reset password feature.
Cheers!
the auto update for Wordpress stopped my X website from working. I got the dreaded white screen. There has been an update for X, but when I try to install it, I get the message that the link has expired. Any info would be appreciated.
Hi There,
We haven’t seen any issues like that with our current customers, so it sounds like something else may be going on with your site (a third party plugin or custom code conflict). You can always try to install the update manually by following these steps. If you’d like a member of the team to take a look, you can renew support, and they will be happy to help in our support forum.
Cheers!
Hello i have LICENSE support but i con not submit in the site!! I Have a problem with cornerstone I can’t edit page I have a problem only 2 pages this is a error: Faild to save
There has been a critical error on this website.
Sorry , I can edit but I can’t save
Hi There,
Sure thing…a member of our team would be happy to help! This article explains how to post in our support forum.
Cheers!
Hey there, I have some presale questions I hope you can answer:
1. Is there any demo or doc available for the off canvas sections and the cart modal? 2. Is it possible to build an off canvas or fullscreen menu with the header builder? 3. Does your theme support header style change on scroll like changing navigation color to light/dark depending on the row background? 4. Does your theme come with an option to individually build Woocommerce single product pages?
Hi There,
1. Yes, check out the Off Canvas Element on our Docs.
2. Yes, just keep in mind the Header Builder is only available in Pro.
3. Yes, we show you how you can do this with some simple custom code in this video.
4. Yes, this is also explained on our Docs with this article.
Cheers!
I renewed support today, but I can’t open a ticket from the site
i need cancel supporte
Hi There,
You will need to reach out to Envato for any order related questions as they handle all everything related to that.
Cheers!
Does support in Evanto different within my Themeco account?
No, you can purchase it in either place. If purchased here at ThemeForest, you can follow the direction on the dashboard in your Themeco account that says “Apply Support Extension” and then add the purchase code from ThemeForest.
Cheers!
Can I still use the cornerstone page builder since going to pro theme? If you don’t answer or tell me I have to renew support to get an answer I’m just going to replace the theme with another I already have.
Hi There,
No, once you upgrade to Pro you can disable the Cornerstone plugin as it is built natively into Pro.
Cheers!
Ok so that means I should be able to continue using cornerstone as my pagebuilder if I understand correctly? Since it is built natively into pro. Basically I want to use cornerstone but it doesn’t seem to be working.
Yep, all of Cornerstone’s features are built into Pro natively.
In X, you need to have the Cornerstone plugin active in order to use the page builder, whereas in Pro all Cornerstone features are built natively into the theme (header builder, footer builder, page builder, layout builder, grid editor, etc).
Cheers!
Are you releasing an update to WP Bakery as it has a security issue below 6.13.0??
Hi There,
It will be released soon. Please stay tuned to our version compatibility for the latest.
Cheers!
Hello, not sure whats going on but our site is full-width as intended (only when we log into wordpress). As soon as we log out of wordpress, the site looks like a mobile-width site. Can you tell us what might be happening? see here: https://bigfoot1.com/heavensent/
false alarm, sorry was a plugin incompatibility. Please ignore and apologies.
No worries at all!
“Under Construction” page. I have selected to the under construction option in the backend which shows normally but the option to enter a password in order to bypass is not working properly. I tried it on several browsers and it keeps refreshing to the same page without bypassing.
On our website https://j9l.65d.myftpupload.com/ it shows on the top right side a little PLUS sign, how can we remove this section? Thanks!
Hi There,
It doesn’t look like you have purchased a license. Once you have, a member of our team would be happy to help with any product questions in our support forum.
Cheers!
Hi friend ¿Where can I find a right place in order to remove license used for this theme in an no more existing project of mine?
I have no account there I just have that envato purchase. BTW I can´t find where create account over there. Please help
I have having issue updating my Cornerstone plugin. Is it possible to upload the most recent version manually via site files? And If so. I do I get access to most recent version of cornerstone to do so?
does your theme work well with postx plugin to build newspaper website
Hi There,
We haven’t tested with that plugin specifically, however if the tool was developed to best practices you shouldn’t have any trouble using it with X. Let us know if you need anything further.
Cheers!
Hi there! I was trying to use this theme but it’s showing that we have already used that theme before. Can you please let me know in which domain we are using this theme? Is that zenscapemarketing@gmail.com this one? We are not using this theme here. Can you please disconnect the existing one because we need to use that on another website.
Thank you
Hi There,
We do not have that email anywhere in our system, however you can manage your license within your Themeco account. You can also extend support there, or here at ThemeForest, as your support period has expired.
Cheers!
