Hello, @Valeric,

I have reset your purchase code, please unregister the theme license and then re register it with the same purchase code and try again.

Regards Andon-Design.

Hello, @smjsolutions,

We apologize for any inconvenience you may have encountered. It’s important to note that the WooCommerce plugin is a required component for specific demos, but not for all of them. In the latest version, a warning message has been introduced. We want to reassure you that this is merely a warning or notification and does not impact the functionality in any significant way. You can simply dismiss it. We anticipate that this issue will be addressed in an upcoming theme update, as our development team is actively working on this matter. Your understanding in this situation is greatly appreciated.

Regards Andon-Design.

Hi Andon-Design, thank you for your reply. The problem is I cannot dismiss the message, if I click dismiss nothing happens and if I press the X in the top right of the message nothing happens. So it shows constantly on every page in the admin…I hope a fix is there in the next update.

Hello, @smjsolutions,

Sorry for the inconvenience, The WooCommerce plugin is necessary for just the shop demos of our theme. Unfortunately, after the recent update, this issue arises in the theme. I have forwarded the report to the development team they will check and fix it in the coming update of our theme. Please wait. I hope you understand. Have a nice weekend.

Regards Andon-Design.

Hello, @emregin,

I have allowed your license to use on the multisite as well, please try again now, I am sure your issue will be resolved.

Regards Andon-Design.

yes it’s working now, thank you

You’re Most Welcome!!

Hello, @diginetwebsites,

Could you please explain your issue more clearly, if possible with some screenshots for my better understanding so that I will check and help you out in solving your issue.

Regards Andon-Design.

Hello, @wbitsolutions,

1)Yes, our theme is primarily designed in English by default, but it does support RTL (Right-to-Left) feature. If you want to use the theme in your preferred language, you can easily integrate the language settings, and it will be displayed in your selected language.

2)Absolutely, the demo you mentioned, https://d-themes.com/wordpress/udesign/interior-design/, is fully designed with Elementor compatibility. We offer one-click import for all our demos, making it very convenient to set up your website quickly. Our themes are also optimized for SEO and are Google-friendly, so you can expect good search engine performance.

Thank you for your interest!

Regards Andon-Design.

Hello, @omgokanagan,

Sorry for the inconveniences caused. You can import this page templets using Udesign Studio library.

You just need to edit the page with elementor on which you want to add that ‘Timeline’ elements.

In elementor editing panel, Click on Udesign studio library icon and search for TimeLine. There you will see pre-built “Timeline” templates. Simply import and edit per your requirements.

Screenshot: https://postimg.cc/YhYq0TnZ

Regards Andon-Design.

Thanks for your reply .. but as per you explain they are static block …

i already found that before you message …

Actually i want to show all the posts as timeline view.. so like this it will auto pull the posts.. without adding one by one in one page statically …

i hope you understand now.. what i want there..

can i show all the posts as timeline view without adding that one by one in that block ?

Hello, @omgokanagan,

Thank you for sharing your insights. I have thoroughly examined the timeline widget on our test site and have observed that it is designed to function with step items. Regrettably, it does not offer the functionality to display dynamic content as per your request. To better illustrate this, I have provided an image for your reference at the following link: https://postimg.cc/WDbN6Gcp

In order to incorporate step items, you have the flexibility to add them individually as needed. However, it’s important to note that customizing this widget from the theme settings is not feasible, as such modifications would necessitate additional customization efforts. I trust this clarification is helpful.

Regards Andon-Design.

Hello, @kimtownsend,

I have reset your purchase code, now you can use the same purchase code for the activation of your theme.

Please re-register your theme again with the same purchase code and then try to update it again.

Regards Andon-Design.

Hello, @guglielmofrank,

Sorry for the inconvenience but we have already solved and replied to your support ticket: #30909, please check our reply there and then reply back to it accordingly.

Regards Andon-Design.

Hello, @itj2,

We are sorry for the inconvenience that you faced with working on our theme.

Actually, you are trying to contact us via the wrong URL, our support system URL is this: https://d-themes.com/udesign-support/

And about your issue, we kindly request you to please generate a support ticket on our support system and explain your issue in detail there, so that we will have to look into it for you and will fix it surely for you.

Regards Andon-Design.

Hello, @vallai,

We apologize for any inconvenience you may have encountered while using our theme on your site.

Have you tried on Proxy OR after clearing the cache, the Documentation, and Support System are working perfectly fine.

To access and edit the ‘Portfolio Options’ meta box, please ensure you are editing your content with the Gutenberg editor.

We recommend disabling the Classic Editor plugin on your site, and after completing this step, clear your browser cache. This should enable you to achieve the desired results when working with the ‘Portfolio Options’ meta box.

Alternatively, you can share your site WP Admin URL and Credentials with us via our email: udesignaizaz@gmail.com so that we can have a look into it for you on your site and help you out.

Regards Andon-Design.

Thank you for your quick reply.

The documentation is now accessible, I haven’t changed anything in my configuration.

The issue came from the classic editor. It works with the Gutenberg editor.

I have one last question about portfolios. It says here (https://d-themes.com/wordpress/udesign/documentation/2021/11/06/portfolio-layouts/) that you provide different portfolio layouts.

But in the documentation on the theme options (https://d-themes.com/wordpress/udesign/documentation/2021/10/22/portfolio/) it’s not indicated how to change the layout of a single portfolio.

Thanks for your help

Hello, @vallai,

We are glad to know that your issue is resolved now. Regarding your second concern, it is important to note that the additional portfolio layouts are readily accessible within the theme, and you can utilize them by importing them from UDESIGN Studio. To do so, kindly follow these steps:

Navigate to your Dashboard.
Go to the UDesign section.
Click on "All Templates." 
Locate the portfolio layout block that you wish to modify using Elementor.
Once the editor loads, you will have the option to import the desired layouts from UDesign Studio.

For a comprehensive understanding of how UDesign Studio operates, please refer to the following article: https://d-themes.com/wordpress/udesign/documentation/category/udesign-studio/

Regards Andon-Design.

Hello, @TRIA_UY,

The documentation is working fine, https://postimg.cc/8f1c8Z17 Please try to clear the cache and check back again OR try on proxy and let me know the result.

And about the demo site, Sorry for the inconvenience, but the demo server is in maintenance mode, we are updating it and it will be back up soon, we will notify you again here, thanks for your patience.

Regards Andon-Design.

Thank you for your response! Now I can verify I have access to documentation and demo site. Thanks again!

Hello, @TRIA_UY,

Sound’s Good!! It you have any further concern, please feel free to write back to us anytime, we are always here to help you.

Regards Andon-Design.

Sent by mail

After search in files. Here in lines 175 to 178 :

/wp-content/themes/u-design/framework/class-alpha-assets.php

$critical_css = apply_filters( ‘alpha_critical_css’, ‘body{opacity: 0; overflow-x: hidden}’ ); echo ’<style id=”alpha-critical-css”>’; echo alpha_escaped( $critical_css ); echo ’</style>’ . PHP_EOL;

There is the possibility to cancel the filter’s function without a manual edit ?

Hello, @ZixarMedia,

Where you sent the email? Could you please share your theme purchase code with me via my email: udesignaizaz@gmail.com so that I will check/verify and create the new support account for you.

Regards Andon-Design.

Hello, @joseph222,

Sorry for the inconveniance, but the documentation is working fine for us, could you please once try again after clearing the browser cache and let me know the result.

Here is the screenshot: https://postimg.cc/8f1c8Z17

Regards Andon-Design.

Hello, @InternetMarketingLight,

Thank you for getting in touch with us. To ensure that we can assist you effectively and provide a proper solution for your issue, we kindly request that you contact our support system.

Please create a detailed ticket that outlines the specifics of your issue, and be sure to include your site’s admin access details.

Our dedicated customer support team will promptly review your ticket and work to resolve your issue directly on your site, ensuring that you receive the assistance you need.

We appreciate your cooperation, and please don’t hesitate to reach out if you have any further questions or concerns.

Regards Andon-Design.

Hello, @myike,

We are sorry for the inconvenience that you faced the issue with working on our theme.

We kindly request you to please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out in resolving your issue.

Regards Andon-Design.

Hello, @manifestodesign,

We are sorry for the inconvenience that you faced the issue with working on our theme.

We kindly request you to please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out in resolving your issue.

Regards Andon-Design.

Hello, @marcoar1,

Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can look into it for you on your site and help you out.

Regards Andon-Design.

Hello, @vertigo_21mystery,

Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will have a look into it for you on your site and help you out.

Regards Andon-Design.

Good day,

I’ve submitted the information as requested. Looking forward to your response. Thanks very much

Hello, @vertigo_21mystery,

Thanks for your contact, we will review it shortly and you will get the reply to your support ticket accordingly.

Regards Andon-Design.

Hello, @znanje99,

We would like to express our gratitude for your expressed interest in our theme. Allow me to address your inquiries comprehensively.

The plugins “All In One WP Security” and “WPForms Lite” are fully compatible with our theme. A significant number of our theme users have successfully integrated these plugins into their websites. For effective caching, we recommend utilizing “W3 Total Cache” and “Fast Velocity Minify.”

The sole mandatory plugin required for our theme is the theme core plugin known as “UDESIGN CORE.” However, should you wish to utilize our pre-built demos, please note that specific demo installations may necessitate additional plugins. These additional plugins will be specified according to the chosen demo.

In regards to the Revolution Slider, we include it along with its updates as part of our theme package. Each new theme update is bundled with the latest versions of the included plugins. Consequently, you can seamlessly update both the theme and its associated plugins to their respective latest versions.

The installation of the child theme has been streamlined through our theme setup wizard, requiring just a single click to complete.

When updating your theme from one version to another, it is advisable to follow a systematic approach. If you have been postponing theme updates for an extended period, a different set of steps will be necessary to bring your theme up to the latest version. We recommend referring to our documentation for detailed instructions.

It is important to note that our Standard License is valid for use on a single standard website. It cannot be simultaneously applied to multiple sites or domains.

Should you have any further queries or require additional assistance, please do not hesitate to reach out. We are committed to ensuring a seamless and productive experience with our theme.

Thank you for choosing our theme for your project.

Regards Andon-Design.

Hi, Thank you very much for your answers. Just to follow up with a couple of additional questions, when you mean a systematic approach when updating a theme, do you mean the standard updates that you mentioned in the documentation (if not, can you send a link to what you mean), because according to the comments I see some steps when updating a theme: Here is the recommended way of Automatic theme update from us:

1. Take a complete backup of your site before updating the Theme for avoiding any inconvenience. 2. Deactivate all the third-party plugins before updating the Theme. 3. Take a Backup of your Custom Code and remove it from the site before an update of the Theme. 4. If you are using a Child Theme then Activate the Parent-Theme before updating the Theme. 5. Remove all the cache from your server, site and finally check back your site after removing the browser cache and check deeply what are the changes that occur on your site after that… 6. After that go to Appearance >> Themes and update the Theme One-Click automatically from there. 7. After that go to Appearance >> Install Plugins and update the Theme required/recommended plugins from there one by one. 8. After that check back your site after removing the browser cache and check deeply what changes occur on your site after that and if all goes well then. 9. You have to again Activate the Child Theme. 10. Again activate all the third-party plugins one by one.

Is this necessary every time?

Regarding the license, I understand that it must not be used on several different domains, I am interested in subdomains for testing, is it allowed to have a staging site and if so, can one purchase code be activated on live and staging at the same time?

I also have a question for support, when our 6 months of support expires, we can extend it for another 6. What after that, can we continue to extend or do we have to buy a new license for the theme, full price?

Thank you!

Hello, @znanje99,

Firstly, I would like to express my gratitude for your understanding. I appreciate your patience and would like to provide answers to your additional inquiries.

Regarding the term “update,” I am referring to the standard update procedure outlined in our documentation, which you can find at the following link: https://d-themes.com/wordpress/udesign/documentation/2021/05/26/installation-updates/ .

It’s important to note that the steps you mentioned are essential when upgrading the theme from a significantly older version to the latest one.

About the license, you can use the same license on single live domain and on stagging site as well, but the stagging site must be on localhost.

Upon purchasing the theme, you will receive 6 months of included support. Once this support period expires, you have the option to renew it for an additional 6 months. There is no requirement to repurchase the license solely for the purpose of extending support.

I trust this information clarifies your queries, and I appreciate your understanding and cooperation. If you have any further questions or require additional assistance, please do not hesitate to reach out.

Regards Andon-Design.