5418 comments found.
Hi,
I used Loco Translate for some words.
In my case, the words are permuted for “Next Post” & “Previous Post” into your code. I searched into the PHP files but it seems that the problem don’t come from “post-navigation.php”
After translation (french) into Loco, I have this
“Next Post” : “SuivantArticle” instead of “Article Suivant” In french, Next is Suivant & Post is Article
“Preview Post” : “PrécédentArticle” instead of “Article Précédent”
Do you have an idea ? Of course, the translation into Loco is correct.
Thank you for your help,
David
The problem comes from the file : /inc/templates/posts/single/post-navigation.php
There is a translation for “Previous” but your dev use a “get_post_type()” in line 17 and 18.
Exemple : ‘ ’ . esc_html__( ‘Next ’, ‘alpha’ ) . $post_type_object->labels->singular_name . ‘ ‘
With Loco translate “Next” comes “Suivant” with the “get post type” stuck right net to the word.
Have a nice day
Hello, @ZixarMedia,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will have a look into it for you on your site and help you out.
Regards Andon-Design.
You don’t read the messages (copy/paste the same response). Resolved. It’s an update to do into your code if you want a good translation.
Have a nice day
Hello, @ZixarMedia,
Ok I see, thanks for your suggestion, we will forward this to our dev team to note it down for the future upcoming updates of the theme, Thanks for your understanding.
Regards Andon-Design.
I have issues importing the demo content. I have raised a ticket and got help but unfortunately a different demo content is imported into my website by the support engineer. I am still not able to import the demo content myself and the actuall issue is not fixed.
I really need to the rigth demo content imported and now already struggling with this last 4 days.
I need the next support: 1. Solve the demo import issues 2. Ensure that I can import the demo content myself through the provided wizard
Hello,
Sorry for the inconveniance, we have solved and replied to your support ticket, please check back our reply there.
Regards Andon-Design.
Hello, I wish to request that you deregister my license. I purchased about a year ago, but the project never came through. I want to use it now and its complaining that the license has been used. I could not write support for the same reason, so i came here. Please help deregister it so I can use it. Thanks
Hello, @tlcwebsolution.
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards Andon-Design.
Coud you please fix me the issue about UDesign Core failed to install on my wordpress . I just purchase the theme and try to install it and i got that issue on the begin, could you please provide me the support or refund my money if does not work
Downloading installation package from https://dythemes.com/wordpress/dummy/api/api?method=plugins&code=&domain=l&template=u-design&plugin=u-design-core…
Unpacking the package…
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Plugin not activated. A higher version of UDesign Core is needed for this theme. Please update the plugin.
Hello, @fenechost,
We have already solved your issue in ticket #33179, we kindly request you to please check back our reply there and if needed please reply back to the ticket accordingly.
Regards Andon-Design.
Hello, we are experiencing errors because your theme does not support the latest version update. When do you plan to make updates like version 6.4.x?
I’m having trouble with the installation. Can you provide assistance?
Aren’t you in a position to respond quickly and online? We also have responsibilities towards our clients.
Hello, @mrtkilic,
Sorry for the delay in response, Our latest theme is fully compatible with the very latest version of WordPress.
Please check our theme changelog here: https://themeforest.net/item/udesign-responsive-wordpress-theme/253220#item-description__updates-history
What exact issue you are facing with the Installation of our theme? Could you please share the screenshot of the issue? If possible contact us via our support system here: https://d-themes.com/udesign-support/ with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards Andon-Design.
Hello, @mrtkilic,
We have replied back to your support ticket: #33016, it’s in a pending state, please check back to our reply there and then reply back to it accordingly.
Regards Andon-Design.
33016 I’ve responded. I’m waiting for your reply. I’m experiencing an error with the purchase code.
Solved 
hi, i have the same error of others…support website doesnt work https://prnt.sc/yBMMvPpXKcPR how and where i can open tickets? ty
Hello, @IVIadvagency,
Have you used the same email for other theme support accounts as well? If yes then we suggest you to please create a very fresh new email and try the account with it and let us know the result.
You can contact us via our email as well: udesignaizaz@gmail.com
Regards Andon-Design.
i cant create another account with another mail cause it tells me that that purchased code is already in use, but it is in use with the fresh account that i cant access to support. any news pls on solving this? ty
??
Hello, @IVIadvagency,
We are sorry for the inconveniance and for the delay in our response, we have to reset your email and account, Could you please share the very fresh new email with this comment URL via our email: udesignaizaz@gmail.com so that we will do it for you and then you will be able to create the new account with the new email.
Regards Andon-Design.
Hi Andon, i have sent mail
Hello, @IVIadvagency,
We are sorry for the inconvenience but we have replied to your email with a solution, please check back our email reply and then reply back to it accordingly.
Regards Andon-Design.
no, the problem is still there pls check email (again)
Hello, @IVIadvagency,
We are sorry for the inconvenience but we have again replied to your email with a solution, please check back our email reply and then reply back to it accordingly.
Regards Andon-Design.
Hello, my question is the following: Is there a Spanish translation? If so, where can I get the translation files, thank you
Hello, @TurismoCamper,
No there is no Spanish language translation files available in the theme. You have to translate the theme files by using the Loco Translation plugin on the site.
Please use the Loco translate plugin on your site. After installing the plugin please Navigate to Loco >> Themes >> Udesign >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Woocommerce >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Udesign Core >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
https://wordpress.org/plugins/loco-translate/
Note: 1. Custom (recommended) 2. This is Loco’s protected folder under “wp-content/languages/loco/” which is safe from automatic updates and provides priority over the above locations.
https://localise.biz/wordpress/plugin/manual/msginit?utm_medium=plugin&utm_campaign=wp&utm_source=admin&utm_content=plugin-msginit#orderIf this folder doesn’t exist you may need to create it and ensure it has the correct permissions.
https://localise.biz/wordpress/plugin/manual/filesystem
If the issue still persists then please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards Andon-Design.
i am getting this error when i am going to import services page demo..
“Security issue found ..try again later..”
how can i import the block /demo there .. please help
Hello, @omgokanagan,
Please navigate to Udesign >> Theme License and unregister the theme from there and then again re-register the theme with the same purchase code, and try to import again.
Regards Andon-Design.
ok thanks .. it works.
You’re Most Welcome!!
Hello, @kerawelt,
Thanks for showing your interest in our theme. Basically, our theme supports the Elementor page builder if your other site uses the Elementor page builder then you can simply copy the content and use it with our theme. Otherwise, the other content like posts and products will also work with our theme no need to worry about it. If anything goes wrong or you need help our professional customer support team members will be there for you. We will be glad to serve you.
Regards Andon-Design.
Great thanks !
You’re Most Welcome!!
Hello, i have 2 BIG PROBLEMS:
1) I have try to import the “furniture demo” but when i try to install the last plugin, i get a “failed” error and i cant import demo, please see this screenshot: https://prnt.sc/yJUR-KbH7xqh
2) MORE BIGGER PROBLEM: YOUR SUPPORT WEBSITE DOESNT WORK! I register my support account to open ticket, but i get this error: https://prnt.sc/yBMMvPpXKcPR
But how is possible that this happen on themeforest??? Please give me a quick solution!
Thanks and best regards
Hello, @maloneweb,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out, and also this is our support system: https://d-themes.com/udesign-support/
Regards Andon-Design.
Excuse me, but are you serious? i told in first comment that your support help desk doesnt work!
Please see this screenshot: https://prnt.sc/U_Rpe-qF37fP
When i login in yout website, i get this error!
Please fix i need of help!
Best regards
Hello, @maloneweb,
Please write to me via my email udesignaizaz@gmail.com with this comment URL, with your purchase code, with your site WP Admin URL and Credentials so that I will check and help you out there.
Regards Andon-Design.
Hello, i have sent the email just now. Please let me know.
Hello, @maloneweb,
We have replied back to your email, please check back to our reply there and then reply back to it accordingly.
Regards Andon-Design.
Can i use it on multiple sites. I intend to use it on many site
Hello, @webnirman,
First of all, thanks for showing your interest in our theme.
One single license is for the one single live URL only, this is Envato policy and with all the themes on the ThemeForest, you may wish to confirm with Envato as well.
Udesign WordPress provides one live site and 5 staging sites with the same license and also you can use the same license on multisite installation as well.
Regards Andon-Design.
We have not received theme updates through the WordPress admin for 2 years (last we got and installed was 3.4.18). Envato Market plugin is current and appears to be connected. WordPress is current. At this point, we probably want to update incrementally rather than trying it all at once. How can we access interim versions of the theme (look like 4.0 was a major one) to do this?
Hello, @Bayarearetrofit1,
The old version of the UDesign theme was very old compared to the latest themes with the latest technology, features, and coding standards. If we cannot update the theme so it will not work in the future and all of our customer’s sites will be lost. So we made the decision to update it with the latest technology, features, and coding standards we removed the old functionality like shortcodes and we added tons of new features in the theme so that customers don’t need any shortcodes and customization to make the site.
Also, I can see that you are not using a page builder plugin to build your site. The latest version of the theme is fully compatible with the Elementor plugin it is the most famous and useable page builder plugin and super easy to use like drag and drop you can use this plugin to build your site using the latest version of the theme.
It is my personal opinion to you that please do not update the theme for now and create a staging site of your current site then update the theme on it after that your site will appear with issues then fix all the issues on the staging site with the latest version and once you have done with it then make it live so that in the future whenever you need to update the theme you will never face any issue again.
Otherwise don’t update the theme and use the old version so that your site will appear fine for a period of time.
Regards Andon-Design.
I was browsing by your theme and checking it out. As I was vetting your theme to see if it is worth the purchase, I noticed that one of your included plugins (mentioned in your update logs), named essential grid is really out of date. I checked that plugin out to find that it has a critical flaw that requires an update to the current version. The last version of that plugin you list in your update log is 3.0.17, the current version is 3.1.1. I made this comment to alert you to the critical update you need for that plugin. Then I will review your theme again if you update it.
Hello, @cooltreats,
Thank you for expressing your interest in our theme; we greatly appreciate it. I would like to inform you that each new update to our theme incorporates the latest version of the accompanying plugins. After thorough testing on our end, I can confirm that the most recent theme update includes the latest version of the Essential Grid plugin.
Rest assured that using the theme with this updated plugin should be seamless, and we are confident that it will meet your expectations. Should you encounter any challenges or require assistance while implementing the theme on your site, our dedicated support team is available around the clock to address any queries or concerns.
Feel free to reach out if you have any further questions or require additional assistance. We are committed to ensuring your experience with our theme is positive and trouble-free.
Wishing you a wonderful day ahead.
Regards Andon-Design.
Thanks for the reply. My comment was a FYI, to alert you to a current critical problem with the plugin Essential Grid.
According to your update log on your theme main page, the last time Essential Grid was updated in your theme was in theme version 4.7.1.
Your theme version is now 4.7.5, which is 4 updates without the Essential Grid plugin updated, according to your update log.
A friend has your theme, which is why I came here looking at it. Checking the friend’s theme version (4.7.5) shows it carries only the 3.0.17.1 plugin version, which is the version with the critical issue.
Here is the list of your theme updates: Version 4.7.5 – (Updated: 19.10.2023) / Version 4.7.4 – (Updated: 16.10.2023) / Version 4.7.3 – (Updated: 8.23.2023) / Version 4.7.2 – (Updated: 6.17.2023) / Version 4.7.1 – (Updated: 5.11.2023 (here Essential Grid was updated to 3.0.17.1))
There is a significant jump from version 3.0.17 to 3.1.1. for the plugin, which are 4 versions difference according to Essential Grid website.
According to the Essential Grid website, their update log shows: 3.1.1 (09 November 2023) / 3.1.0 (28 September 2023) / 3.0.19 (07 July 2023) / 3.0.18 (31 May 2023) / 3.0.17.1 (03 February 2023)
To fix the critical issue in the plugin requires their version 3.1.1.
It is up to you to ensure your included plugins are update accordingly, especially when there is a report of a critical nature.
I hope this information clarifies it for you.
I leave it to you. All the best.
Hello, @cooltreats,
Thanks for the detailed explanation. I appreciate it. As I stated that the latest version of the Essential Grid plugin is available in the latest version of the theme I confirmed it as well. However, in the change-log of the theme it’s not mentioned and you are right about that. I just wanted to let you know there is no need to worry about it. The latest version of the plugin is available in the theme.
And if you face any issue with updating the plugin, you can contact us via our support system, we are always here to help you.
Regards Andon-Design.
Hi,
request (32457) haven’t solved yet, could you please help on this? thanks. Because we waited so long
Hello, @business458,
We have already replied to your support ticket: #32457, we kindly request you to please check our reply there and if needed reply back to your support ticket accordingly.
Regards Andon-Design.
Plugin “Essential Grid” has a security vulnerability, but when trying to update it or trying to update the theme to version 4.7.5, I get the error “already_used.” What should I do?
Hello, @soupbone,
I have reset your purchase code, please unregister your theme again and then re register it again with the same purchase code and try again to update the theme and plugin.
Regards Andon-Design.
Thank you!
You’re Most Welcome!!
Hello, I’m trying to update the theme to version 4.7.5, I get the error “already_used”
Hello, @Valeric,
I have reset your purchase code, please unregister the theme license and then re register it with the same purchase code and try again.
Regards Andon-Design.
Since updating to 4.7.5 I have the message ‘This theme requires the following plugin: Woocommerce.’ and I cannot dismiss the message, why is Woocommerce a required plugin now? I don’t need Woocommerce…How can I remove this constant message and the Woocommerce requirement?
Hello, @smjsolutions,
We apologize for any inconvenience you may have encountered. It’s important to note that the WooCommerce plugin is a required component for specific demos, but not for all of them. In the latest version, a warning message has been introduced. We want to reassure you that this is merely a warning or notification and does not impact the functionality in any significant way. You can simply dismiss it. We anticipate that this issue will be addressed in an upcoming theme update, as our development team is actively working on this matter. Your understanding in this situation is greatly appreciated.
Regards Andon-Design.
Hi Andon-Design, thank you for your reply. The problem is I cannot dismiss the message, if I click dismiss nothing happens and if I press the X in the top right of the message nothing happens. So it shows constantly on every page in the admin…I hope a fix is there in the next update.
Hello, @smjsolutions,
Sorry for the inconvenience, The WooCommerce plugin is necessary for just the shop demos of our theme. Unfortunately, after the recent update, this issue arises in the theme. I have forwarded the report to the development team they will check and fix it in the coming update of our theme. Please wait. I hope you understand. Have a nice weekend.
Regards Andon-Design.
Hello. I am using the multisite feature of my site for different language options, but it does not accept the licence. Does the licence not support multisite?
Hello, @emregin,
I have allowed your license to use on the multisite as well, please try again now, I am sure your issue will be resolved.
Regards Andon-Design.
yes it’s working now, thank you
You’re Most Welcome!!
I am very sorry that I chose her.
Hello, @diginetwebsites,
Could you please explain your issue more clearly, if possible with some screenshots for my better understanding so that I will check and help you out in solving your issue.
Regards Andon-Design.
Hello. i am ready to renew a support for creating website to my costimer. i have some questions: 1. Are the theme fully support elementor and rtl. 2. are the demo https://d-themes.com/wordpress/udesign/interior-design/ are fully elementor ready design? are the theme have one click setup with demo with https://d-themes.com/wordpress/udesign/interior-design/ what about seo and google frendly? thanks
Hello, @wbitsolutions,
1)Yes, our theme is primarily designed in English by default, but it does support RTL (Right-to-Left) feature. If you want to use the theme in your preferred language, you can easily integrate the language settings, and it will be displayed in your selected language.
2)Absolutely, the demo you mentioned, https://d-themes.com/wordpress/udesign/interior-design/, is fully designed with Elementor compatibility. We offer one-click import for all our demos, making it very convenient to set up your website quickly. Our themes are also optimized for SEO and are Google-friendly, so you can expect good search engine performance.
Thank you for your interest!
Regards Andon-Design.
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