3271 comments found.
What is the product version?
HI. The current version of the Phlox Pro is 5.14.0. If there anything specific you need help with related to Phlox theme in general? I’d be happy to assist you further.
Blog post pagination doesnt work ? Any solution …
Hi. I see that you had contacted our help center regarding the blog pagination issue earlier. We have sent an email requesting more details as everything seems to be working fine on our end. Please provide us with the requested information via the help center so that we can assist you better. Thank you for your cooperation.
Respected. I purchased theme on 2023-01-09. After purchase I never installed/activating theme. Today I installed theme and import demo but it’s not same as it’s shows. Your demo link : https://paste.pics/PQI28 My Demo Link : https://paste.pics/PQI2T Kindly check difference of headphone with red background on both screenshot.
Same problem is in bellow smartwatch section. and many more Thanks
Hi. thanks for the respect It seems that its a slight problem about positioning or responsiveness of the elements on the page but the best thing to do is to contact us at our help center. Our support agents will assist you take care of this.
Do not worry we will help you to fix it on our help center
I already submitted a ticket. But I haven’t received a response yet. Can you please help me to resolve this?
Hi again, please stick with your ticket your last reply was yesterday and right now our agents are working on your ticket
How much time you will take? Still theme is not working.
I think you already talked to our agents in our ticket system
Hi. The warning that you mentioned is clearly coming from a third-party plugin called Custom Font. If you need our help investigating that, it’s best to contact us at our help center. I can see that you are already registered there.
We’ve noticed that on our website repeats the meta description 2 times on each page. We have your theme on our website. Could it be related to your theme?
Hi we need to check so please contact us on our help center
Hi, Okay, we’ll contact on your help center
happy to hear that
Theme doesn’t allow me to upload media items, I thought was my hosting but change theme and works fine, back to phlox theme and persist the issue, but when I disable Phlox Core Elements works fine, please can check this issue
Hi. It’s highly unlikely that Phlox alone is responsible for this issue. It is a technical issue and for sure there are errors logged for this problem. The best thing to do is to contact our support agents at our help center for further investigation. I can see that you have registered at our help center but there is no tickets from you. Please submit a ticket and we will provide assistance right away.
I have Phlox Pro but plugin won’t install on Wordpress 6.3. When will this be supported?
Hi. We confirm that the Phlox theme and its plugins are working without any issues with the latest version of WordPress (v6.3.2 at the moment) and other major plugins. Please make sure you are doing everything correctly and if you need more assistance please contact us at our help center.
Phlox Core Elements broke elementor…. how can i use template?
Element Pack Pro need update, i unistal and reinstal but not update… i can’t use elementor for edit page
Good morning, I purchased a regular Phlox theme license, I installed the theme, I installed the plugins, I configured php as per the guide, but I can’t edit with Elementor. I attach the screenshots of the errors that are given to me. Furthermore, the plugin is not updated to the latest version, despite having uninstalled and re-installed it from the Phlox plugin panel.
Hi. We are in contact with you at our help center. The problem with the Elementor is probably the lack of enough memory on your server but since it’s a HTTP 500 error we need to do more investigations. That being said we confirm that there is no compatibility issue with the Phlox and Elementor and we will do our best to resolve your problem on your website. Please follow up at our help center.
the white label change the name file in code?
Hi. No it does not. Changing the file names or directory structure may result in theme failure or malfunction of some features. We do not recommend that. The White Label feature simply changes the displayed names and menus on your WordPress admin area.
Hello,
The issue is multi-currency, for example, change from USD to VES and have the VES currency update with the exchange rate of the day?
Can you please explain a bit more, I do not understand what you are looking fore
Hi, how can I change the hover color of the “Go to top” button? I can’t find any solutions in the CSS code, nor any options within the theme to modify it.
Hi. Please contact us at our help center. Our support agents will provide custom CSS for you to do this.
Element Pack Pro is breaking the site. trying to update it and getting this message “The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”
Hi. Please deactivate and delete the Element Pack from your plugins menu and then head back to the Phlox Plugins menu and install it again. You will get the latest available version.
I have 2 urgents tickets from 3 days ago, pleanse response me
Hi, as you saw we replied your ticket and please just follow your tickets there.
Regards
Hi, Do I need Elementor PRO to use the demos and Elementor templates to create popup, header etc.?
Hi, No we only use Elementor free and our own Phlox elements and all the demos are using the Elementor Free version
Your Food App demo is not working!! Refund my fee!! I’m tired of chatting with support for a week!!!!!
Hi. I can see that we have been in contact via our help center regarding your website problem. Please follow-up there.
Please tell me how to unregister an install so I can move my site to another URL, I’ve been through your documentation and do not see how you move a site, thanks.
If this would not help, please contact us at our help center for further assistance.
Good afternoon, I bought the theme, but I’m not able to install the plugins, I’m getting a connection failure error with the plugin’s API.
Hi. We have contacted you from our help center and will assist you to resolve this issue. Please keep in touch.
I have installed the theme, unfortunately the CSS/JS file is being affected and there is no support from the team too, its been 3 days waiting for them. It is so annoying. If you cant support, please stop selling and refund the amount paid.
Hi. Sorry for the delay in responding. We have responded to your ticket at our help center. Please follow-up there.
Hi Phlox Pro,
I’m interested in purchasing the Phlox Pro theme, but I have a question about the templates. Will I have access to all 219 templates when I purchase the theme for $39?
Hi. Yes you will have access to all the templates. If you have any other questions, please feel free to contact us at our help center or via the live chat at the Phlox Pro website. https://www.phlox.pro/go/
