3258 comments found.
I have 2 urgents tickets from 3 days ago, pleanse response me
Hi, as you saw we replied your ticket and please just follow your tickets there.
Regards
Hi, Do I need Elementor PRO to use the demos and Elementor templates to create popup, header etc.?
Hi, No we only use Elementor free and our own Phlox elements and all the demos are using the Elementor Free version
Your Food App demo is not working!! Refund my fee!! I’m tired of chatting with support for a week!!!!!
Hi. I can see that we have been in contact via our help center regarding your website problem. Please follow-up there.
Please tell me how to unregister an install so I can move my site to another URL, I’ve been through your documentation and do not see how you move a site, thanks.
If this would not help, please contact us at our help center for further assistance.
Good afternoon, I bought the theme, but I’m not able to install the plugins, I’m getting a connection failure error with the plugin’s API.
Hi. We have contacted you from our help center and will assist you to resolve this issue. Please keep in touch.
I have installed the theme, unfortunately the CSS/JS file is being affected and there is no support from the team too, its been 3 days waiting for them. It is so annoying. If you cant support, please stop selling and refund the amount paid.
Hi. Sorry for the delay in responding. We have responded to your ticket at our help center. Please follow-up there.
Hi Phlox Pro,
I’m interested in purchasing the Phlox Pro theme, but I have a question about the templates. Will I have access to all 219 templates when I purchase the theme for $39?
Hi. Yes you will have access to all the templates. If you have any other questions, please feel free to contact us at our help center or via the live chat at the Phlox Pro website. https://www.phlox.pro/go/
Hi, i cannot update Element Pack Pro via Phlox Pro Dashboard. Error: “The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”
I then downloaded the files from themeforest and wanted to update the plugin that way. But there you still have the version 7.0.0. When do you update the themeforest files?
i cannot create a support ticket without a valid license.
Hi. Sorry for the inconvenience. Please deactivate and delete the Element Pack from your plugins menu and then head back to the Phlox Plugins menu and install it again. You will get the latest available version.
Also please note that the bundle plugins are only to use with Phlox and you cannot use them separately
Hello,
The Go Pricing – WordPress Responsive Pricing Tables extension has been the victim of a security flaw for a few days now, and it’s been a while since I’ve been able to update it. Every time I update it, I get an error message telling me that the update has failed.
Could you please send me the .zip file of the latest updated version of the extension?
Hi, as you may know we cannot send the file of bundle plugins but I am sure if you contact our help center our agent will fix the issue for you
Hi,
Ticket opened, please check. Thanks.
It seems you followed your ticket and it resolved already, Am I right?
yes
happy to hear that
Extremely poor support system Waiting for 2 days to resolve a single query still no response. Please stop selling theme if you are unable to give support.
Hi. We are in contact with you via our help center. I can see that a part of our conversion was actually at the weekend. Other than that our support is trying their best to provide assistance to you. please note that our support is slow on weekend
Hey guys, can you please tell me if there is a way to buy bundle licence for more than one website? I mean i want to use Phlox on 10 websites, can i buy one license for 10? Or everytime i have to buy one by one?
Hi there, please contact our sale team via live chat here https://www.phlox.pro/go/ they will give you information about the bulk purchase with a very good price for agencies
If I buy the license, is it a single payment of 39 usd?
Hi, yes and it has 6 months support after that if you need to have support you need to extend your support but theme will be working without any issues, no matter you extend your support or not
Hi, I am afraid not
Hi…does it work on Wordpress 6.3 version?
Hi. Yes of course. We can confirm that the Phlox theme works with the latest version of WordPress.
Multiple filters in Phlox portfolio
I have created my portfolio in Phlox and I have added different categories for each post. When I display the filter, I cannot nest different categories under a main one. For example, I want to have filter 1 to select between category A, B, C and filter to to selected between category D, E, F.
Is it something doable? Do I maybe need a plugin?
Thank you.
Hi. Unfortunately this is not possible. But I have noted this and will pass it to our Dev team as a feature suggestion. It would be great if you use our help center for your future questions.
Your Demos site isn’t working
Hi, Can you please give us a link of what you are talking about? We checked and they are all working just fine
updating error Element Pack Pro The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Hi. We can confirm that the latest version of the Element Pack Pro is available via the Phlox Pro exclusive dashboard and there is no problem regarding updating or installing it. We have double-checked. You have contacted us before and for problems like this the best thing to do is contacting us via our help center channel. Please submit a ticket and we will investigate this on your website.
Hi, There is a problem with products loop section.
When I hover over it shows the second image of product, sometime it does and sometimes it doesn’t. The real problem is when there is no gallery image. It shows no image. So is there way to disable this hover behaviour of product loop section.
Hi. I need to check your Woocommerce configuration and check other things because you mentioned that the problem is appearing randomly. Chances are that there are errors on your website. I can see that you have already registered at our help center. Can you please submit a ticket and provide more details? Our support agents will respond to you ASAP.
hello, Visit cloudflare.com for more information. 2023-08-20 08:55:18 UTC
Web server is down Error code 521getting this error when trying to access help support for the last two days
Hi, May I ask you to give it another try and let me know?
hello dear, its working now but when im trying to list purchases code i get this error: Error message Internal Server Error
Web server is down Error code 521 Visit cloudflare.com for more information.
same error today 
please any update, as it become a serious issue!
Hi. The server was under maintenance and it?s back to normal now. Please check again. If still got issue contact us on our help center or our live chat
The challenge is about your headers and footers they can really make someone cry on a computer, You set something and shows else on final appearing
This is so annoying
Hi. Please note that based on your demo design either there are two different header templates or a different logo is set via the Page Options panel for your homepage. You have contacted our support before, if you could send another ticket, our support agents will assist you with this.
