1010 comments found.
is there a video tutorial on how the app worked on to the basic level?
No it isn’t. You can read documentation here https://ovatheme.gitbook.io/meup/application-scan-qr-code-in-ticket/use-application/use-app
Do you intend to implement the Facebook Pixel?
Hi, We don’t have plan for this. However we will consider this feature.
please how do i get the apk to verify the attendees to the event?
You can download it in theme package or access link in our document.
is it customizable to suit my logo and colours?
You have to customize code for adding logo anh change color in app. You can download code to build app in theme package.
thank you. one more thing… please can the admin approves event created by organizers before it gets published?
Yes it is.
great… is the pdf ticket redesignable or customizable
You can customize template pdf ticket in child theme.
Hi, is it possible to translate the all them in another language like French or Spanish?
Yes it is.
But it seems like your plugin is not compatible with WPML. What is the easiest and efficient method do you recommend to translate the theme into another language. I need the website to be at least in English and French.
Hi,
- if you want to translate theme to other language: The theme supports this. You can use Loco translate plugin to translate text to your language.
- If you want to make multiple language for site: You can use WPML. However for event: You only can make multiple language in backend, the vendor can’t create multiple language for event.
I hope that this help you.
hi, is there a way to bulk upload customers / bookings / tickets? and for customers to get email with QR code as soon as bulk upload has finished?
basically we had started selling tickets before the site could go live so now have a list of customers that we need to generate the QR code for and adding them one by one on the backend panel is impossible.
please help
Yes. You can create Booking in backend then create ticket and send it to customer. Read more here https://ovatheme.gitbook.io/meup/main-features/admin-features/manage-booking#3-create-booking-in-backend
Hello, is there any way to install a plugin to show a clickable calendar?
similar to this one https://icalendario.br.com/m/imprimir/2023/mensal/outubro/calendario-outubro-2023_4196_15.png
where the person clicks on the day and on the right side it shows all the events that day?
Hi, Don’t have any plugin for this. We can custom work for you this feature.
When someone tries to register they get an error, can you help me? (I can no longer open support tickets because it has expired..)
error shown: An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
I need to check detail about problem. You should “renew support”, so we can support you easily.
The problem occurred after the last update.. will I have to renew and pay US$ 54.63 for it to be resolved or to receive a solution?
Really?
Please contact me here https://themeforest.net/user/ovatheme#contact Include some screenshot about your problem also send your Wordpress admin account in mail.
Hello, can I add reviews also to the vendors? I see they are available only for every single event (comment section)
Currently the theme doesn’t support this.
I understand, is there any workaround or plugin I can add to it?
I think, the rating of vendor will get average all items. We will update it in the future.
I can’t update to the latest version. The download file says 1.6.7 in the wordpress dashboard..
https://ibb.co/3S1W8GSHi, Sorry for this problem. You can update theme version 1.6.9 now.
Hello, Before I buy the theme I need further information on the creation of a seat map for my events:
1- Will vendors be able to add their seat maps or they must be created by admins 2- What tool is used to draw the seat map and add pricing to different seats?
Also 3- Does the theme support RTL (Arabic language) 4- Is multi languages supported per one event?
Hi,
1: Only Admin can create Seat Map in backend.
2: It is “Image Map Pro”
3: Yes it is
4: Multiple Language only support in backend, the vendor can’t create multiple language.
Best regards,
Ovatheme
Hello, Just installed and saw that we must set different tax per event type not a whole tax setting, will it be possible in next updates?
You can setup tax for all events in Events >> Settings >> Tax and disable setup tax for per event in package.
yes so can’t setup tax per event actually
You can setup tax for all events or per event.
In your system, is it possible to limit the number of times a ticket can be scanned?
If a ticket is used/scanned, it cannot be used again.
Yes it is.
Users cannot upload images, the error message appears, what could be the reason? Look https://reisenundevent.marktplatzapp.de
Hi, Please check surely you updated the theme and Event List plugin to latest version. Also make sure the directory has write permissions wp-content/uploads/
I’ve done everything, but the message still appears: An error occurred during the upload. Please try again later. I just moved the project to another server, the server settings have not been changed. Version Theme 1.6.7 Eventlist 1.5.0
File attributes for Uploads folder set to 755, PHP version 7.4
Hi, Please update the theme to latest version because some filter in WooCommerce doesn’t allow to upload image. We fixed this in latest version. If you don’t want to update the theme and plugin, please read here to fix https://ovatheme.ticksy.com/article/19652
Thank you for the consistent updates and exceptional technical support. While the program already includes most essential features for individual and company event management, I have a few suggestions for the next update that could benefit both you and us:
1. Vendors Payment Invoices: It would be beneficial to have payment invoices, especially for tax purposes.
2. Merchant Wallet Control: Providing merchants control over modifying their wallet balance for actions like refund discounts, PayPal fees, or bank transfers.
3. Short Code Feature: Introducing a ‘short code’ feature for categories and locations to enhance accessibility.
4. Multi-Currency Option: A multi-currency option would greatly facilitate payment and transfer operations.
5. Account Suspension: Implementing a feature to temporarily suspend a merchant’s account in case of issues.
6. Enhanced Payment Management: Enhancing the payment management page to include viewing and editing options for ticket details of each event. Currently, it only displays the event link.
7. Event Classification Shortcuts: Adding shortcuts displaying event classifications on the location page like ‘Things to do around Austria’ .
8. Organizer Followers: Introducing a ‘follow the organizer’ feature, where followers receive emails when a new event is created.
9. Direct Messaging: Allowing organizers to send messages directly to event participants, in addition to the site’s current messaging system.
10. Pay for Promote your events Adding a feature for distinctive event advertisements, where these ads appear randomly on the home page, classification pages, and site pages to enhance event marketing.
Wishing you the best of luck. Thank you sincerely.”
Thanks for your suggestion. Sure, we will consider these features.
I’m trying to open a ticket, but it says my support has expired. I just want to know if there’s any way to somehow change the default names that come from the Google API search. For example, when a customer enters a location, I want it to search in Portuguese and not in English. Searching in English is causing “brazil” and “State of” to appear when it should be “Brasil,” and there’s no need for anything before the state. Can you help me with this?
Hi, I’m not clear your question because I still can search Portuguese in google normally.
Another question, when a producer requests the withdrawal of money, do I not receive an email?
We will update this feature soon.
The platform needs significant improvements in various areas to enhance user experience and event effectiveness. Some essential improvements include:
Enhancement of Event Statistics for Sales Promoters: The platform should provide detailed statistics about the performance of sales promoters. This includes information about the usage of coupons by promoters, sales generated by them, and other relevant metrics.
Transfer of Tickets between Users: It is important to implement a feature that allows users to transfer tickets to other individuals in case they can no longer attend the event. This provides flexibility and avoids unnecessary losses.
Producer Autonomy in Ticket Generation: Event producers should have the capability to easily generate tickets and distribute them to partners, promoters, and other stakeholders. This allows for more efficient ticket management.
Improvement of the Check-in App: The check-in app should be improved to reliably function even in offline mode. Additionally, it should include a list of participants that can be used for manual check-in through the app, ensuring a more efficient entry process.
These improvements are crucial to enhance platform usability and ensure a more comprehensive experience for both event producers and participants.
Hi,
Sure, We will consider these problems. We will focus for improve code and features in the next time.
Thanks for your suggestion.
We are in dire need of an update for the check-in app, and urgently require a point-of-sale (POS) system for producers to register sales points. Additionally, we are in great need of an event promoters’ dashboard, where producers can register them with an associated coupon and track the total sales value for each promoter, based on the percentage defined by the producer. Another extremely simple thing that is missing is the ability to register complimentary tickets without them appearing on the website’s front end.
Hi,
- What do you want to update in check-in app ?
- Please explain more about POS system.
- “we are in great need of an event promoters’ dashboard,
where producers can register them with an associated coupon and track the total sales value for each promoter, ” => Please explain more about this.
-
“Another extremely simple thing that is missing is the ability to register complimentary tickets without them appearing on the website’s front end.” => Please explain more about this.
Thanks!
The check-in app is missing the possibility of offline check-ins. It also lacks a participant list for manual check-ins, the ability to search by ticket number, name/email, or custom field for check-ins, and the option to view everyone who has checked in and who (which agent) checked in for a particular ticket, all through the app.
The Promoters system is SIMPLE. We will create a new tab within the event called “Promoters.” Here, the producer can register promoters with their names and emails, for example, and also define how much they earn for each ticket sold through their unique link, either in a fixed dollar amount or a percentage. Whenever a ticket is sold using the promoter’s coupon, they should receive an email showing the total earnings, either in real-time or periodically, or when the event concludes. If they can log in and view this information in their account, even better.
After registering the promoter and defining their percentage or earnings, the website/system should generate a personalized link for the promoter, something like what we did here: https://natutickets.com.br/carrinho-evento/?ide=11291&idcal=1693962066&cupom=CUPOM
On our website, I created a JavaScript that automatically applies the coupon when “cupom=” is in the URL.
POS System This would be a new dashboard (or a separate login) where the producer can register their points of sale, set their commissions, and manage sales, e.g., companies selling their tickets or sales agents. These individuals may or may not have access to previous ticket batches, and they should be able to record offline payments. Everything should be accessible on the dashboard so that the producer can easily manage payment distribution at the end.
The key here is speed. For example, a very simple panel for selecting the ticket type, entering the name, email, and custom field (only the most basic and important data) because the payments are offline (cash, card machine, PIX in the case of Brazil, bank transfer, etc.).
Regarding the last point, producers typically give out complimentary tickets to friends or even event DJs. They should have the ability to record this within the admin panel, which would be fantastic.
I really need you to correct the translation errors, for example in the name of the states on the event pages, I’ve already translated it in Loco translate and it DOESN’T WORK and also the filter on the maps page doesn’t appear correctly, can you fix it?
Another point is when the customer is going to buy more than one ticket, I need it to be marked “yes” where it asks if he wants to fill in information from more than one person, I created a code via javascript but it only works for users who are not logged in by any reason, please help me.
Thanks for your suggestion. Sure we will consider these features.
Hi, May I know how to change the payment message and headline too offline & Woocommerce https://prnt.sc/5Hcnuuz10jxG and this message You have to transfer money to my bank after booking event successfully, then I will send the Ticket to your email. For purpose test: we still send ticket although you don’t transfer money. Administrator can change this option in backend. I can’t find it in the backend thank you
Hi,
- Replace text: you can use Loco translate plugin to replace text in Event List plugin in this case.
- You can config doens’t send ticket when use Offline Gateway. Read documentation for Offline Gateway here https://ovatheme.gitbook.io/meup/main-features/settings/checkout#offline-payment
Also you should make a ticket here https://ovatheme.ticksy.com/, so we can support you easily.
Thank youso much
This is one of many others I have written asking for the seating map features to be updated: - The seating map must allow for seating types and not just areas. (for example: seats priced for students, seats priced for children, etc.).
- The seating map should allow mixed zones, for example: Numbered zones and standing zones (without numbering).
- The seating map should include the start date of ticket sales and the end date of ticket sales, for pre-sale tickets or for other types of tickets (general admission, vip, super vip, etc)...
These are basic and essential features in this type of ticket sales platform, other users have already requested this update, I have requested it months ago.
On the other hand, in the seller’s dashboard, when exporting the booking data, the number of tickets purchased per customer should be included.
Please include these features in the next update as soon as possible.
Hi, We will consider develop these features then release new version this month. New Version will release this month.
Nothing updated corresponds to what has been requested for a long time, when will we be able to see something of what was requested?
We just released version 1.6.9, so we are working these features and it will updated in next version.
I believe you could consider investing in developing an Android app, even if it’s sold separately, a “promoters” dashboard, and a Point of Sale (POS) feature that is sorely lacking in the current system.
Regarding the Android app, the ability to perform check-ins by searching for the ticket number, name, email, or custom field, as well as the option for offline check-ins in areas with unreliable internet connectivity, would be valuable areas to explore.
As for the POS functionality, we are aware that many attendees make last-minute purchases at the event. It would be great to have an easy way to facilitate on-site sales.
Regarding the promoters’ dashboard, it should be user-friendly. The event organizer can register a promoter, specify whether they receive a percentage or a fixed amount, and this generates a discount code for that promoter. Within the dashboard, they can also track how much each promoter has earned and export this report.
Yes We will consider this in the future.
