8598 comments found.
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Hi wanshoppingcart! Do you still need help on this?
Hi Team, Does this theme also work with Smash Balloon Instagram plugin?
Hi ziyabal! We think you can use without any problem since this plugin should work with a shortcode, if you have problem related with the implementation o f this plugin we can offer support and if the plugin doesn’t work we can offer a refund, so you can test it risk free!
Amazing and what a service Team! I’m going to try it out
Hi ziyabal and thank you for the confirmation! As told if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello! First off, I’ve been loving the theme so far – one of the easiest to work with hands down.
That said, recently there seems to be an issue with self-hosted video backgrounds not working on mobile anymore. In Safari I get the following error in the console “Unhandled Promise Rejection: NotAllowedError: The request is not allowed by the user agent or the platform in the current context, possibly because the user denied permission.” I presume there is a similar issue in Chrome, since the videos do not play there either and the fallback media posters don’t get displayed in either browser.
Any thoughts on what the issue might be? Thanks in advance!
It looks like updating my theme to the latest version fixed this issue – all set here!
Hi lukepura1, sorry for the delay and thank you for the confirmation! 
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi Undsgn,
We purchased the “Uncode” theme 5 or 6 years ago. Currently, we are facing a lot of issues in the design and functioning of our website. Our developer has raised the issue of theme not being up-to-date. Now here is the problem:
1. When we go to the “Updates” under the “Dashboard” option of WordPress and scroll down to the “themes” updates part, it shows that the theme is up-to-date and no theme updates are available.
2. Conversely, when we go to the themes section from the dashboard menu of the WordPress, it shows the theme version for Uncode as “1.4.2”, while the latest version as of now is “2.8.6.”
We are unable to update the theme to the latest version and are constantly facing issues in managing our website. Sometimes, the design of the website is affected severely, and at times the plugins don’t work.
Please find the below 2 links for the screenshots of the issue that has been explained above:
https://imageupload.io/sk4F9zwjKWFs0Mq https://imageupload.io/8NteWvjbod4kNXGKindly provide us with a viable solution to solve this problem once and for all. Your help in this matter will be highly appreciated. Thank you.
Regards, Nuage Digital
Hi nuaged1! Yes indeed we see that you do not have the “purchased” badge, maybe that is why you do not have the update notifications in your Daashboard. We confirm that the version of the theme you are using is from 2016. Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, I’ve purchased Uncode a while ago, to test it for a website that in the end was never finished. The project was abandoned. Now I would like to use it for another project on an other domain. I deregistered and deleted the theme on the old domain and wanted to register it again on the new domain, but found out that it doesn’t work that way. Can you help me or do I have to buy a new license?
Hi coppie! Next to the error you have there are also instructions. Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
Hey…how do we get a page like this one to be the layout for product category pages https://undsgn.com/uncode/shops/shop-single-variations/
Hello!
Basically you can create a Content Block and add to it the Wireframe element called “Shop Ajax Filters Classic” https://undsgn.d.pr/i/k9AgbG Then set the Content Block you have created as content for the product archive pages: https://undsgn.d.pr/i/s3N2TQ
To display variation swatches instead, I recommend you read our documentation https://support.undsgn.com/hc/en-us/articles/8559436497809-Variation-Swatches.
I would also like to remind you that if you need further support, please visit our Help Centre, where we have a fully dedicated support team, please submit a ticket so that we can check your installation and provide you with personal support! Thank you very much! https://support.undsgn.com/hc
I’ll give it a try! Thank you!
Thank you, all the best
Hello I deregistered the old domain, It fails to register new site. What can be done??
Hi maxaca19 and sorry for the delay! Next to the error you have there are also instructions. Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
Hi! I cant find were is this https://undsgn.d.pr/eKTmzW I need a ribbon for “Out of stock” products. Thanks!
Hi malla1! This is in the Posts module settings (of the Posts module that creates the product loop), ex: https://undsgn.d.pr/i/Pwdch9
On Content Block?
Hi malla1! Without logins we cannot know the method you used to create your products loops, yes it’s possible you used a Content Block!
Can I have a link for support please? Thanks
Hi malla1! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thanks!!
Thank you for the confirmation!
Hi, I bought your theme and installed it on a test domain for 2 days to see what it looks like and take advantage of the 6 months support if I have a problem. Before uninstalling it I deactivated the code before uninstalling the theme and deleting the domain. Several months later I decided to test the theme on another domain and the code no longer worked, I contacted the author to unblock the problem and they told me that I had to buy another theme because it had already been installed on a domain. I haven’t used the theme that I paid a fortune for, I’ve taken steps to deactivate the code on the domain, and now I find myself with an unusable licence. Is this normal?
Hi mahosman! Yes, this is normal, and we confirm the data we have. It was also suggested to contact Envato if this does not work for you (since we are just replying for the data we have according to the official Policy). In fact, if the License has already been used, we have obligations to follow. So, let’s assume that you have not yet contacted them. We can also ask them to contact you, but this is a longer procedure because we have to write to them, and after that, they have to write to you. So we suggest again that you write to Envato directly: https://help.market.envato.com/hc/en-us/articles/202821620-Contact-Us
Hello, I have just purchased, installed and registered your great them. Since the server requirements of my hosting package were not sufficient according to various messages of the theme I de-registered and deinstalled it again.
Now the theme can not be registered with my puchchase code on a new better hosting packgage.
Please help and thanks in advance.
Ok, after some confusion: The problem was to link the previous domain with the new hosting package. All good
Thank you for updating the post. I would also like to remind you that if you need support, it is available in our Help Centre, where we have a fully dedicated support team. Just submit a ticket so that we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
I know my support expired, but i write here about how to change the share module from the portfolio single page … In documentation no info about this. Is this section editable ??
Hi baleavaleriu! This module is not editable that’s why you can’t find information about it. If you use dynamic custom layout you can delete it and use any share via shortcode plugin, if you use default layout and you want to hide social please find more information at the bottom of this page: https://support.undsgn.com/hc/en-us/articles/115000724289
How can I reset my license as I’ve rebranded and migrating domains? There was no option on your support page.
Hi Houstonas! Next to the error message you probably have you should see a “Read More” that points to the correct procedure. Anyway, please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
Hi Uncode. Since the latest update our Oswald heading fonts have all reverted to default when viewed on Firefox desktop or Safari mobile. They are OK in Chrome and Brave browsers on desktop. We have resaved Uncode Theme options. Can you shed any light on why this may have happened please.
Hi gailstorm! It seems really unlikely to us that this could be a problem with the update. Anyway if you have a strange issue that no other user reports please at least share the link to your site so we can try to see what’s going on.
Hi Undesn. it’s https://www.1stroofingedinburgh.co.uk/
Hi gailstorm! This is what we have from Firefox desktop and Safari mobile, it seems that the issue is on your end: https://undsgn.d.pr/i/ScrJzz – https://undsgn.d.pr/i/YDhM3Q
We also tested with Browser Stack that is the most popular cross browsing testing tool: https://undsgn.d.pr/v/iVZ5Gf
OK thank you for taking a look.
Thank you for the confirmation!
Build query stuck when select categoery/tags, keep loading and idn’t show the result, its happen in products only, all good in post, page, etc
Hi hernawan! In WordPress “categories” only refer to the blog posts, if you are using a Custom Post Type like Products or Portfolios, you should use the Taxonomy field as noted in the option itself: https://undsgn.d.pr/i/NUpYG6
Thank you, best theme & support
Hi hernawan and thank you for the confirmation!
My previous agency website was pixelsmade.com and now i am rebranding with pointerflow.com
I have deregister the product from the pixelsmade.com still I can’t able to add my license to Pointerflow.com
how can i do that?
Thank you
Hi nafiulhasan! Next to the error message you probably have you should see a “Read More” that points to the correct procedure. Anyway, please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
I lost my secondary menu after updating. I had “Go Back” button at the bottom of my “Off-canvas” menu, but after updating theme it disappeared.
Check screenshots https://imgur.com/a/tKxlyPYHi joaquingaray! We are sorry but it’s not possible to understand from a screenshot if you have an issue no other user is reporting, please share the link to this website so we can check if it’s possible to understand from here.
Hello. I’ve gone to update the theme plugins on my website and received an error message saying I need to re-enter the purchase code. I deleted the purchase code and re-entered this and it now says I’m using it on more than one site, which I’m not. It was used on the staging domain to begin with and then we switched to the main website domain (not sure if this is the reason why). Please can you help with this.
Hello,
please send a private message using the form on this page https://themeforest.net/user/undsgn with the same explanation you write here and include your purchase code. Best
Thank you
You welcome!
Hi Madebyries! Unless you are missing some steps, what you have in the video tutorial is exactly the method to import a video with a Poster. If you have an odd issue no other users is reporting please at least share the link to this page so we can check if there is some visible error.
You can also check the 3 simple steps here: https://support.undsgn.com/hc/en-us/articles/213459489
PS: take care you don’t have the Advanced Video settings here: https://support.undsgn.com/hc/en-us/articles/11568540310173#&gid=1&pid=8
I followed the instructions by adding the photo-media’s id to the media url from youtube in Media Poster (Image ID), and select poster in the media module. I tried it with your preset wireframe too. Here is the link where it apperars. https://martinries.dk/erhverv/video/ – I added some screendumps of my ‘settings’. First row is with Poster Id enable (not working), second row without (everything works fine) Thank you.
Hi Madebyries! Here we created a short screencast with the few necessary steps and as you can see it works as it should (sorry for the confusion at a certain time of the video, we are trying to respond to everyone before close the office for the weekend): https://undsgn.d.pr/v/Uao92W
At this point I can only think of something that has not been updated (e.g. Uncode Core) or other plugins creating the conflict.
You are very kind. Top quality customer support. I think I done everything right. I will try to update everything, delete and re-upload media, and see if this solve the issue. Thank you, have great weekend!
Hi Madebyries and thank you for the confirmation! I hope this helps!
Where do I control the search bar options? I know it’s WP Search, or Dave’s, but there are no settings for this that I can find in the admin. For example, I want this search bar, found on this demo page, https://undsgn.com/uncode/homepages/classic-help-center/, to search Pages.
Also, how do you control the search in the nav? (the results… and the priority of the results)?
Hi blakejnolan! The search bar you have on the header is a module, you just need to import this layout to check how is done, ex: https://undsgn.d.pr/i/ZVIJf8
In WordPress there is not an option to control the priority of results, this is all handled by the native WordPress internal queries, so this also happens in Uncode. Probably you can find some hooks online, all this part is native to WordPress.
Anyway, we suggest again, that if you need support is offered in our Help Center, where we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Are we able to add a column to the mega menu, that contains a headline and image? Maybe using a widget to accomplish this?
Hi blakejnolan! We are sorry but this is not an option, some users hooked this with a few CSS, or if you need more control you can use a MegaMenu plugin, in case please find more info here at the “Megamenu Premium Plugins suggestions”: https://support.undsgn.com/hc/en-us/articles/213457169-Menu-Options-Buttons
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
