8628 comments found.
domain change -> license
I purchased 2 licenses for Uncode. The domains they are registered are no longer in use. I need to have the licenses removed from those domains, so I can use them with other domains.
A suggestion…include a feature to release domains in your control panel. I have this option with other top themes I’ve purchased on ThemeForest. It would save both your team…and your end users lots of time!
Hi iHuman! According to the Envato License Terms, it’s not possible to use one of the Standard Licenses on multiple clients or jobs. In a nutshell, 1 license = 1 domain. Once that domain is no longer required, the License ends when that site is taken down: https://themeforest.net/licenses/standard
PS: We just want to add that if you have this feature on other themes it is only to allow migration from a staging site to the final domain (for no theme is it possible according to Envato Policy to use the same license for different projects). We also invited you to contact Envato if you think our directions are not correct.
Every theme I’ve ever purchased on Envato is 1 license = 1 domain. If you no longer are using it with that domain, you release the license and use it with a different domain. It can ONLY BE USED WITH ONE DOMAIN AT A TIME – but it is NOT permanently attached to a specific domain, I have read through the Envato Standard License and no where do I find what you are claiming – that when the domain is no longer required or the site is taken down, the license can’t be used on another domain.
I have also read on the community forums that the license can be transferred to a new domain.
You have implied that the there is a clause in the Envato Standard License that specifically says “ Once that domain is no longer required, the License ends when that site is taken down.” I do not find anything like this at all, so in case I missed it, please paste the exact clause in your reply to this message.
Hi iHuman! Here you are:
· Envato Standard License: https://themeforest.net/licenses/standard
· Full License Agreements: https://themeforest.net/licenses/terms/regular
Quoting the Standard License:
” You can’t use one of our Standard Licenses on multiple clients or jobs. ”
” You are licensed to use the Item to create one single End Product for yourself or for one client (a “single application”). ”
” For example: the item is a website theme and the end product is the final website customized with your content. ”
” One license for each customized end product “
You can also read this thread on the Envato forum where a Envato support representative responds: “If the website was the same and you were just moving domains for example, you could re-register the license. But a new website for a different purpose requires a new license.”
https://forums.envato.com/t/are-authors-allowed-to-reset-purchase-codes/454742If you think there are errors and inaccuracies in this, please contact Envato Support directly using the “Open a Support Request” button: https://help.market.envato.com/hc/en-us/articles/202821620-Contact-Us
PS: To speed up the process in the message of your request, you can ask to refer the tickets 3173336 and 3186674 (through these, you can be immediately directed to the right level of expertise, otherwise you may get a generic response from the first level support).
PHP bug since the last theme update. Fail to check that variable ’$media_post_id’ is set before using. Here is the error:
Undefined variable $media_post_id in /wp-content/themes/uncode/partials/elements.php on line 3247.
Please ensure the variable it set before using it. My logs are full of the above error (thousands of times).
Thanks
Thank you for bringing this to our attention, we will look into it immediately and, if necessary, come out with a fix in the next available update. All the best 
Hi – this is still a problem after updating to the latest version (2.8.9.1). Only the line number of the error has changed:
Undefined variable $media_post_id in /wp-content/themes/uncode/partials/elements.php on line 3251.
On that line is a function call that uses this variable without checking that it’s set:
$picture_cover = uncode_get_picture_html( $media_post_id, .....)
Above it, lines 3211 – 3220 contain if blocks that attempt to set the variable. However, if none of the if blocks are true, the variable is not set.
It only takes one line of code to fix the error – I have done so by adding the following on line 3213 before the ‘if’ block:
$media_post_id = null;
Without this fix, it’s generating a huge number of errors in my logs. Please fix in the next release. Thanks
Thanks again for bringing this to our attention. A fix has already been included in the beta version. Best
Great – thanks v much!
You welcome
how to make top bar sticky?
Hello hernawan! Sorry, there is no option to make the topbar sticky together with the navbar. It could be simulated with custom CSS, but the navbar height is used for numerous calculations within the theme layout, and the topbar is not included in these calculations and this could lead to conflicts.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, is it possible to use the Woo sorting filter (https://ibb.co/7byKRcB) on both desktop and mobile devices without having to use any of the ajax filters?
Even if I select none in the ajax filters in the filters tab (https://ibb.co/bvMnp0b), the show/hide filters toggle switch would still be visible on both mobile and desktop. I’m trying to disable that and simply show the woo sorting filter (https://ibb.co/LxDt4sK) on all the devices.
Just the ajax woo sorting filter would be great for all devices without the toggle switch
Hello, you can of course use the default WooCommerce filters instead of Ajax. However, I don’t understand what the problem is with the show/hide filters toggle. The behaviour should be this for desktop: https://undsgn.d.pr/i/EQazqn and this for mobile https://undsgn.d.pr/i/G0d2tB Do you have a different behaviour on your installation? Can you share some more information?
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Yes i’m looking for the exact thing you provided in the desktop and mobile screenshots. Could you please tell me what settings or steps to take to achieve that? is it from post module filter settings?
or if you could please tell me which demo page that is in your screenshots. I can download that and implement those settings in my product archive pages
have these settings been removed in version 2.8.6?
I’m following this https://support.undsgn.com/hc/en-us/articles/360011115877-Posts-and-Gallery-Filters#woocommerce-sorting but i dont have these settings in my posts module
HI KN66! It’s implemented in the Ajax Filters (that basically substitute the old filters): https://undsgn.d.pr/i/1i3PgN
Hi, thanks for the reply.
I’ve figured that if I use ajax filters, I can’t get rid of the side bar or the show/hide filters toggle button and I just wanted to use the ajax woo sorting filters for my products and no other filter but that wasn’t possible.
and if I use CSS grid layout, and set the filtering to standard, there’s no option for woo filters under the filters tab.
So the only option to get the default woo filters for me was to use the Grid layout, set the filtering to standard and then I get the default woo sorting filters.
I really liked the ‘Animation Sequential’ in the post module and that option is only available if I select the CSS grid and not with the grid layout and had to drop that because of the availability of woo filters with the grid layout.
It took me sometime but I figured that out that I had to use the regular grid option to get the default woo filters.
CSS Grid option looks better and has more options to play with but no woo filters if we select the filtering to standard 
hey, do you think we could get the the ajax based woo filters only and maybe an option to turn on/off any other filters with that in the future updates?
Hi KN66! We are sorry but it’s really not easy to figure out, since we are referring layouts and design in words. Please share the link to your page, I think we can fix with just a few CSSa, please set the Ajax Filters to Horizontal or better Overlay and share the link.
I’m currently working on a staging website and I’ve set the layout to Grid with ajax filters (ajax filters content block to ‘none’) and woo sorting and woo sorting count enabled.
Hi! here you are:
a.uncode-toggle-ajax-filters.item-align-left {
display: none !important;
}
yes that would work on the desktop layout but for tablet or mobile layout, woo filters would also disappear.
My understanding is that the ajax based woo sorting filters are to be used in combination with other filters, hence the toggle switch for tablet or mobile layout.
To get result I needed, I dropped out the ajax based woo filters and I was using Grid layout with filters set to standard and then just turning on the woo sorting filters.
Add this too (even if this can also be set by the options):
@media (max-width: 959px){
.ajax-grid-system .extra-filters-wrapper {
display: block;
}
}
perfect!! that worked like I intended.
one last thing: you said it can also be set by the options.. could you point me where in the options if I don’t use the css snippet
Hi KN66! Thank you for the confirmation! They are in the Filters tab as suggested above.
Hello About woocommerce I would like to know, if it is possible to change the color of the “add to cart” button and show the “quick view button”, in “grid” mode under the add to cart button. I need to show just : Product title, Price, Add to cart, Quick view. -> No product image
Thanks
Hello deGroup, if I understand the layout you have in mind, the “Add to Cart” button takes the default colours, so the only way to change it is with custom CSS or by modifying the WooCommerce “Simple Button” template in the child theme. As for the Quick View button, the change is much more invasive: the icon hangs on a hook inside the media block and is not meant to be displayed independently. You should append the class method to another hook and style the button as you wish. Unfortunately, this is not a customisation that is part of normal support.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello, thanks for your answer An other question, is there the possibility to show the product tags instead of the product categorys?
Hi deGroup! Can you please specify in what element? It’s not easy to understand.. please upload a screenshot or reference a similar layout form our demo.
Hello, we had to migrate our website’s hosting platform and in order to re-install the encode privacy plugin it told us to remove the code but now we can’t re-register the product back with the original purchase code.
Hello CAMSTR007! Next to the error you have there are also instructions. Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn Best
Hi, I’ve updated the theme after a long time to the newest version and I can’t figure out how to display the “View Cart” button after Add to Cart button is pressed on the single product page.
I had this before the update: https://ibb.co/4ZGtZhc
Is there a way I can have something like that in the latest version?
Hi KN66! Now I have no idea what version of Uncode you had, but note that there are over the years also changes from WooCommerce itself that are then obviously reflected. What you can have is this: https://lopezb.d.pr/i/LXSdJC
To do this though, there are conditions:
There is no sidecart or minicart;
You have Sidecart or Minicart but this option is on “Default”: https://lopezb.d.pr/i/ML04ae
yes that is what I was looking for and it worked. Thankyou undsgn team
Thank you for confirming, best
Hello! Can you assist me in deregistering a purchase code? I am migrating the theme to a different domain. I already made a ticket at UNDSGN.com, but no response there yet, Regards.
Hi MaartenPex! Next to the error you have there are also instructions. Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
Good morning, I need your help, I bought a license for my domain “cresta.pe”, I have migrated to another domain “erizarte.com” and the license does not work. Could you please support me, the page with the domain “cresta.pe” is elimination. Review the license terms and if I change domains if I can keep my license. My email is ingsisort@gmail.com.
Hi ingsisort! Next to the error you have there are also instructions. Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
Hello! I just sent a private message using the form. My new domain is “erizarte.com”.
I think that we have already replied to this request! Did not received the reply?
Hey there, Folks… So, I was using this purchased theme on a site, used Uncode’s tools to unregistered it, and not trying to use it on another site and I keep getting errors stating that the code won’t work. Anyone else having issues with this??? I should be able to apply the liscense to another site if it is no longer associated with a previous site. Thanks folks!!!
Hi dshives69! According to the Envato License Terms, it’s not possible to use one of the Standard Licenses on multiple clients or jobs. In a nutshell, 1 license = 1 domain. Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
...
Hi wanshoppingcart! Do you still need help on this?
Hi Team, Does this theme also work with Smash Balloon Instagram plugin?
Hi ziyabal! We think you can use without any problem since this plugin should work with a shortcode, if you have problem related with the implementation o f this plugin we can offer support and if the plugin doesn’t work we can offer a refund, so you can test it risk free!
Amazing and what a service Team! I’m going to try it out
Hi ziyabal and thank you for the confirmation! As told if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello! First off, I’ve been loving the theme so far – one of the easiest to work with hands down.
That said, recently there seems to be an issue with self-hosted video backgrounds not working on mobile anymore. In Safari I get the following error in the console “Unhandled Promise Rejection: NotAllowedError: The request is not allowed by the user agent or the platform in the current context, possibly because the user denied permission.” I presume there is a similar issue in Chrome, since the videos do not play there either and the fallback media posters don’t get displayed in either browser.
Any thoughts on what the issue might be? Thanks in advance!
It looks like updating my theme to the latest version fixed this issue – all set here!
Hi lukepura1, sorry for the delay and thank you for the confirmation!
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi Undsgn,
We purchased the “Uncode” theme 5 or 6 years ago. Currently, we are facing a lot of issues in the design and functioning of our website. Our developer has raised the issue of theme not being up-to-date. Now here is the problem:
1. When we go to the “Updates” under the “Dashboard” option of WordPress and scroll down to the “themes” updates part, it shows that the theme is up-to-date and no theme updates are available.
2. Conversely, when we go to the themes section from the dashboard menu of the WordPress, it shows the theme version for Uncode as “1.4.2”, while the latest version as of now is “2.8.6.”
We are unable to update the theme to the latest version and are constantly facing issues in managing our website. Sometimes, the design of the website is affected severely, and at times the plugins don’t work.
Please find the below 2 links for the screenshots of the issue that has been explained above:
https://imageupload.io/sk4F9zwjKWFs0Mq https://imageupload.io/8NteWvjbod4kNXGKindly provide us with a viable solution to solve this problem once and for all. Your help in this matter will be highly appreciated. Thank you.
Regards, Nuage Digital
Hi nuaged1! Yes indeed we see that you do not have the “purchased” badge, maybe that is why you do not have the update notifications in your Daashboard. We confirm that the version of the theme you are using is from 2016. Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, I’ve purchased Uncode a while ago, to test it for a website that in the end was never finished. The project was abandoned. Now I would like to use it for another project on an other domain. I deregistered and deleted the theme on the old domain and wanted to register it again on the new domain, but found out that it doesn’t work that way. Can you help me or do I have to buy a new license?
Hi coppie! Next to the error you have there are also instructions. Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
Hey…how do we get a page like this one to be the layout for product category pages https://undsgn.com/uncode/shops/shop-single-variations/
Hello!
Basically you can create a Content Block and add to it the Wireframe element called “Shop Ajax Filters Classic” https://undsgn.d.pr/i/k9AgbG Then set the Content Block you have created as content for the product archive pages: https://undsgn.d.pr/i/s3N2TQ
To display variation swatches instead, I recommend you read our documentation https://support.undsgn.com/hc/en-us/articles/8559436497809-Variation-Swatches.
I would also like to remind you that if you need further support, please visit our Help Centre, where we have a fully dedicated support team, please submit a ticket so that we can check your installation and provide you with personal support! Thank you very much! https://support.undsgn.com/hc
I’ll give it a try! Thank you!
Thank you, all the best
Hello I deregistered the old domain, It fails to register new site. What can be done??
Hi maxaca19 and sorry for the delay! Next to the error you have there are also instructions. Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
Hi! I cant find were is this https://undsgn.d.pr/eKTmzW I need a ribbon for “Out of stock” products. Thanks!
Hi malla1! This is in the Posts module settings (of the Posts module that creates the product loop), ex: https://undsgn.d.pr/i/Pwdch9
On Content Block?
Hi malla1! Without logins we cannot know the method you used to create your products loops, yes it’s possible you used a Content Block!
Can I have a link for support please? Thanks
Hi malla1! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thanks!!
Thank you for the confirmation!
Hi, I bought your theme and installed it on a test domain for 2 days to see what it looks like and take advantage of the 6 months support if I have a problem. Before uninstalling it I deactivated the code before uninstalling the theme and deleting the domain. Several months later I decided to test the theme on another domain and the code no longer worked, I contacted the author to unblock the problem and they told me that I had to buy another theme because it had already been installed on a domain. I haven’t used the theme that I paid a fortune for, I’ve taken steps to deactivate the code on the domain, and now I find myself with an unusable licence. Is this normal?
Hi mahosman! Yes, this is normal, and we confirm the data we have. It was also suggested to contact Envato if this does not work for you (since we are just replying for the data we have according to the official Policy). In fact, if the License has already been used, we have obligations to follow. So, let’s assume that you have not yet contacted them. We can also ask them to contact you, but this is a longer procedure because we have to write to them, and after that, they have to write to you. So we suggest again that you write to Envato directly: https://help.market.envato.com/hc/en-us/articles/202821620-Contact-Us
Hello, I have just purchased, installed and registered your great them. Since the server requirements of my hosting package were not sufficient according to various messages of the theme I de-registered and deinstalled it again.
Now the theme can not be registered with my puchchase code on a new better hosting packgage.
Please help and thanks in advance.
Ok, after some confusion: The problem was to link the previous domain with the new hosting package. All good
Thank you for updating the post. I would also like to remind you that if you need support, it is available in our Help Centre, where we have a fully dedicated support team. Just submit a ticket so that we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
