6689 comments found.
After today update 9.2.0, button “SAVE” in Sales Boster pop up in backend not work. Can’t save the changes in each module from Sales Boster section!
Hello, Alexander_djundi,
Thank you for getting in touch with us.
Please submit a topic on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ Provide URL of your site and temporary wp-admin access via the Private Content area, we will check the problem more deeply and help you.
Thank you for your cooperation and we look forward to hearing from you soon.
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After the last update, Facebook and Google login are not shown in the API Integration panel
Hello, Webfull,
Thank you for contacting us and for using XStore.
Please clear cache and check one more time – https://prnt.sc/LsGtmT_aVePv
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Kindly resolve my ticket id 370187.
Hello, Ahmadzeeshan1980,
Thank you for contacting us and for using XStore.
There is no need to post a request in the comments section after 4 minutes after submitting the topic on the support forum.
Our reply time may vary depending on the number of requests and is up to 24 hours Monday-Friday and up to 48 hours on weekends. But is usually faster than that.
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I want to display popup on button click. this is not newsletter. how we can do this?
Hello, Braincodersltd,
Thank you for contacting us and for using XStore.
Please check our Modal popup element – https://xstore.8theme.com/elementor/demos/minimal-fashion02/modal-popup/
It can be simply copied to your site – https://xstore.helpscoutdocs.com/article/122-elementor-live-copy-option
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Thanks a lot
Hello, Braincodersltd,
You’re welcome!
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Hi,
I just started working on a website of mine which I haven’t touched in over a year. I updated everything and noticed immediately that neither the homepage, nor any of the shop pages work properly. Only the header is visible, everything else is completely blank. I can still access the cart page weirdly enough. I tracked down the issue to the core plugin. When this is disabled, all pages are accessible and have content.
Elementor, XStore theme and XStore core are all updated.
I am happy to renew support for XStore if this is something you can fix for me.
Dear, Global96,
Thank you for reaching out, and we appreciate your support. We’re here to assist you.
Sure, we will be able to fix this and help you as soon as possible. To get started, please describe this issue on our support form. Additionally, if you could provide us with temporary access to your FTP and the admin panel of your WordPress site, it will greatly aid us in diagnosing and resolving the problem.
You can submit your support request on our dedicated support forum at the following link: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Once you’ve posted the issue there, our support team will assist you promptly. Please be assured that we are committed to resolving the matter and getting your website back on track.
Thank you for considering renewing your support, and we look forward to assisting you further.
Kind Regards,
The 8Theme Team
The current theme version has WPBakery Page Builder v6.23. A new version available is v7.1. So when will the theme has this?
Hello, ThemeSurf_TF,
Thank you for contacting us and for using XStore.
Please read about plugin update in our documentation -https://xstore.helpscoutdocs.com/article/37-plugins-update
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ok great.. thank you!
Hello, ThemeSurf_TF,
You’re welcome!
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My web doesnt show static blocks updated, not sure if is a caché issue. The route Xstore > Theme Options > Speed optimization > Menu Dropdown Ajax Loading, Menu Dropdown Cache, Menu Cache, Static Blocks Cache and Remove Query Strings From Static Resources > Off doesnt works because never load correctly
Hello, IvanCarrizosa,
Thank you for contacting us and for using XStore.
1/ Do you use cache plugin or CDN? Try to clear all cache.
2/ Try to disable 3rd party plugins on the site and check then, the problem can be caused by an option in one of the plugins.
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Everything has been done. Every CDN and Cache plugin has been erased (not just cleaned cache, but eliminated). Doesnt works anything. The problem is that Static Blocks doesnt update and the route to clean your cache doesnt charge, that section in edition panel in Xstore is not working, it just keep loading but never loads correctly, so that must be the problem, your internal cache in the route Xstore > Theme Options > Speed optimization > Menu Dropdown Ajax Loading, Menu Dropdown Cache, Menu Cache, Static Blocks Cache and Remove Query Strings From Static Resources > Off
Hello, IvanCarrizosa,
We appreciate your prompt response.
We do not have this problem on our test sites and all works fine for other of our customers, so please submit your question on our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ Provide URL of your site and temporary wp-admin access (via the Private Content area there), so we can check your problem more deeply and help you.
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Hi!, Is the current version of the theme fully compatible with the new Woocommerce version (8.2)? I am not sure if I can safely update WooCommerce. Thank you
Hello, Marianogi,
Thank you for getting in touch with us.
The new theme version will be compatible with the new WooCommerce version, please wait for the theme update, it will be released within a week.
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Thank you for your fast response
Hello, Marianogi,
You’re welcome!
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Hello, can we limit the pop up display one time per user please? Is it possible cause now it is displayed in each page in every click. Thank you.
Hello, Leveltgp,
Thank you for contacting us and for using XStore.
1/ After purchasing XStore you get access to our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
2/ Header Builder > Newsletter > Close Forever https://prnt.sc/vVOlpO6y9Uc5
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Hello, thank you very much!
Hello, Leveltgp,
You’re welcome!
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Hi!, could you recomend any fully compatible captcha plugin? (needed to avoid fake registrations). I looked into these comments and in your forum but the information with plugins seems a little outdated.
Hello, Marianogi,
Thank you for contacting us and for using XStore.
We did not test our theme with such plugins officially, so can’t give solid recommendations, but there is no restriction from our side.
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what is version_info not installed 
?
Hello, Dannielhendrix,
Thank you for contacting us and for using XStore.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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I purchased and am using Xstore version 9.1.14. After purchasing the theme, I immediately set it up and installed marseille02 Demo to make modifications. The modifications so far have only modified images and text with the slider widget in Elementor Page Builder. Up to this point, the editing has gone well. However, since the work was done in Theme Option, it is not reflected, and the changes made later in Elementor Page Builder are also not reflected. Of course, I updated it by clicking the ‘Publich’ button. However, it is not reflected in reality. Also, among the currently installed plugins, only the plugins provided by Xstore are installed, and there are no caching-related plugins. What should I do?
Hello, Piippen,
Thank you for choosing XStore as your WooCommerce WordPress theme.
1/ After purchasing XStore you get access to our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
2/ Your site got multiple headers, please read our documentation it will help you edit Home page header – https://xstore.helpscoutdocs.com/article/139-cant-see-changes-in-the-header-on-the-home-page
3/ Please navigate to Xstore > Theme Options > Speed optimization > Menu Dropdown Ajax Loading, Menu Dropdown Cache, Menu Cache, Static Blocks Cache and Remove Query Strings From Static Resources > Off.
Activate the mentioned options once all changes to the site will be done.
4/ Here is a list of included plugins – https://xstore.helpscoutdocs.com/article/36-included-plugins and the next article will help you sped up the site – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website
We kindly request that you submit new support requests via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
We hope this information is helpful.
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8theme team
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Hi:
I have 3 licenses of Xstore (only 2 shows on my settings page) and updates are a complete mess. I don’t have any more support but i already asked you to fix this but you haven’t. I cannot update themes and core (even patches) and cannot register or deregister licenses and cannot install nor de-install needed plugins.
Please contact me so i can send you more details in attached files (that i cannot send from here).
Thanks.
Hello, Exxastudio,
Thank you for getting in touch with us.
We answered to your email and we are waiting for your answer, please reply by email.
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Hello,
The issue is multi-currency, for example, change from USD to VES and have the VES currency update with the exchange rate of the day?
Hello, Ap1506999,
Thank you for getting in touch with us, but we can’t verify your purchase right now.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon on the support forum.
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Hello, good morning, sorry, I don’t have it activated in Elementor 8theme.com/studio/ How can I have studio in Elementor? Thank you
Hello, Fcomanilla,
Thank you for contacting us and for using XStore.
Theme Options > General > XStudio Studio > On, then read this article – https://xstore.helpscoutdocs.com/article/148-xstudio-feature-of-xstore-wordpress-theme
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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You guys is forcing us to buy a new license or support? What happened on my websites?
We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate or white lists
OK. two of the websites that i have Xstore is having this SSL problem. WHAT HAPPENED? don’t force me to buy support please!
Hello, Filmguerilla,
We appreciate your effort in reaching out to us and we sincerely apologize for any inconvenience you may have experienced. We have rectified the problem and kindly request you clear cache and check how XStore works now.
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8theme team
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I used Elementor to design my Single Product Page. Now I can’t activate Get a Quote, Bought Together, or Wishlist. Well, let’s put it this way. They are active. They show up in the single product builder at the bottom of the page, it’s just that they don’t appear on my site page.
Hello, Cindysays,
Thank you for getting in touch with us.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon on the forum.
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Hi!, I have just found another two strings that cannot be translated: -“YOUR WISHLIST IS EMPTY” -“We invite you to get acquainted with…”
I have found them in Core plugin, translated them but they remain untranslated on front-page.
Please have a look: https://tinyurl.com/ywmjfs43Same with “addresses” in “my account”: https://tinyurl.com/ysmsdrv6
Hello, @marianogi,
Thank you for contacting us and for using XStore.
1) If you are interested in modifying or translating the text – “YOUR WISHLIST IS EMPTY” or “We invite you to get acquainted with…”, please follow the steps below:
1. Go to XStore.
2. Select Theme Options.
3. Proceed to Woocommerce.
4. Choose Built-In Wishlist.
5. Click on WISHLIST PAGE SETTINGS.
6. Select Empty Wishlist Content.
7. Input your translated text.
8. Click on Publish to save changes.
https://postimg.cc/bDLhypp2
2) Please contact the support of the WooCommerce plugin regarding this issue with translation, because ‘Addresses’ text comes from their side and should be translatable.
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8Theme’s Team.
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Thank you. It worked for the wishlist, but not for Woocommerce. This plugin was already translated too, but the translation does not show.
Hello, @marianogi,
We appreciate your prompt response.
We kindly request you to reach out to the WooCommerce plugin support team concerning the translation issue you are experiencing. The text ‘Addresses’ originates from their end.
Therefore, it would be most beneficial for you to contact the WooCommerce support team directly with your request. You can reach them via the following link: https://wordpress.org/support/plugin/woocommerce/
We trust that they will be able to assist you promptly and efficiently.
Thank you for your understanding.
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8Theme Team.
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Hi, thank you. I downloaded the ”.po” file from their translation page (https://translate.wordpress.org/projects/wp-plugins/woocommerce/stable/es/default/) and it worked. I post it here for helping anyone with the same problem.
My site shows logo twice in the header after activating Twenty-Twenty Three theme to check for errors and reactivating xstore. Cleared the WP-Optimise cache but the problem persists. A lot of layout issues appeared as well so I had to restore site from backup. Is there something that can be done to avoid this issue?
Hello, @donaceli,
Thank you for contacting us and for using XStore
1) Please navigate to XStore > Theme Options > Speed optimization > Menu Dropdown Ajax Loading, Menu Dropdown Cache, Menu Cache, Static Blocks Cache and Remove Query Strings From Static Resources > Off.
Activate the mentioned options once all changes to the site will be done.
We kindly request you to peruse our theme documentation, which can be found at the following link: https://xstore.helpscoutdocs.com/article/139-cant-see-changes-in-the-header-on-the-home-page
2) If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.
We recommend that you temporarily disable any CDN caching and cache plugins, clear your browser cache, and then check again.
3) Should the issue continue to persist, we respectfully request that you provide the URL of the page where you are experiencing the problem. In addition, we would appreciate it if you could provide us with Wp-admin access in the private content area of the topic on our support forum. This will allow us to delve deeper into the matter and provide you with the necessary assistance.
For further assistance, please refer to our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/.
Best Regards,
8Theme Team.
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Hello, Michaelteye,
Thank you for contacting us and for using XStore.
Catalog Mode is activated on the demo, to disable it, just go toTheme options > WooCommerce > Shop > Catalog Mode > disable Catalog Mode.
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Great thank you.
Hello, @michaelteye,
You’re very welcome! If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to help!
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Sure thank you. Kindly check this breadcrumb not working in Single product page. thhttps://prnt.sc/WLD16Pbg5-1_
Hello, Michaelteye,
Thank you for getting in touch with us.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/ Do not forget to provide the URL of your site.
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