6658 comments found.
hola, me pueden ayudar; cada vez que intento editar el tema con elementor la carga demora muchisimo y al final me sale un mensaje de: No puedes editar, activa el modo seguro para diagnosticar; ¿ hay conflicto del tema para editar con elementor? me pueden ayudar
Hello, FernandoMarin,
Thank you for contacting us and for using XStore.
XStore should work fine with Elementor.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon on the forum.
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8theme team
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Hello, I will use my domain name in another project and I have deactivated my domain name from your site. I get an error when I want to transfer it to my other domain. Please help me. I can’t do anything because my support period has expired.
Hello, Gokimediaaa,
Thank you for contacting us and for using XStore.
You can activate the theme now. Please check.
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8theme team
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Hello I am trying to reinstall/upload theme from scratch and I keep getting this message….”The link you followed has expired.” What does this mean and how can get my theme uploaded please…thanks!!
Hello, Carclaca,
Thank you for contacting us and for using XStore.
Please read this article – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-link-you-followed-has-expired-error-in-wordpress/#:~:text=The%20quickest%20way%20to%20fix,time%20limits%20for%20your%20website (solve it from the server side by increasing upload_max_filesize).
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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Thank you! I will try
but now I am getting this:
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
I just downloaded the most recent version today
Hello,
We appreciate your prompt response.
You are trying to install the wrong archive (full package instead WP theme only). Read the post and follow the instructions https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
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Okay thank you again and for your quick reply!
Another question is why is the font on my installed site different from the demo when I installed the demo?
Hello, Carclaca,
Thank you for getting in touch with us.
What demo version have you imported? On what site? Please submit a topic on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Hi please I changed my website domain name, do you need to reset my license for website to work in my new domain or should I simply transfer the website files? Please help urgently. Thanks
Hello, Itwebmaster,
Thank you for contacting us and for using XStore.
After migration, you will need to reactivate the theme using the purchase code on the new site.
Contact us via form on this page – https://themeforest.net/user/8theme by email, to get further assistance.
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8theme team
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The New Update is giving us Errors… The portfolios are disappearing You can’t find the portfolio in dashboard and in portfolio page you can see the critical error message ….
I am updating the theme and then updating the core and suddenly the portfolio is gone…
Hello, Ohanyan,
Thank you for contacting us and for using XStore.
We wish to inform you that we have not encountered this issue on our test sites. We kindly request you to reach out to us through the contact form available on this page: https://themeforest.net/user/8theme. Please provide the URL of your site and temporary wp-admin access. This will enable us to examine the situation on your site more closely.
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Hello, my translation of the Woocommerce part of the website only works partial. Some translations work, some not (it are not the translations I can find in the customizer options) Is this a problem with the new update?
You can see here that a part is translated, and a part is still in English (however if I look in loco translate everything is translated in Dutch: https://prnt.sc/1q3l0zBeL56P )
I’ve did everything what’s in your manual (watched the video you made), but it does not work.
How can I solve this please? Thanks a lot!
Important to know: The translations worked perfectly before updating (I use loco translate plugin)
Hello, Tigerdesign2,
Thank you for contacting us and for using XStore.
After every update, you need to synchronize translation – https://xstore.helpscoutdocs.com/article/103-translation-files-update Sometimes new strings are added, and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality.
Contact us via the form on this page – https://themeforest.net/user/8theme to get further assistance.
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8theme team
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Hello! Thanks for your fast response!!
Actually, I have synced it already. It shows a lot of new strings, but the strings I see on my website, are already translated in loco translate. It just does not show them translated on my website. That’s the strange part…
You can see in my screenshots here, where I take the word “subtotal” as an example: screenshot 1: https://prnt.sc/JlpQkYWah5Vx – screenshot 2: https://prnt.sc/vdJ09pFzHvHf
Sorry for the inconvenience but I really can’t seem to find the solution for this problem.
Hello, Tigerdesign2,
Contact us by email, so we can check the problem more deeply and help you – https://themeforest.net/user/8theme Provide the URL of your site and temporary wp-admin access.
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Thank you so much!!
Hello, Tigerdesign2,
You’re welcome!
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Hello, unregister button does not work ! in 8Dashboard, there is an incorrect dot in my URL, “http://.myweb.com. So button doesn’t work because this URL doesn’t exist… Thanks to help.
Hello, Romano2,
Thank you for contacting us and for using XStore.
Please contact us via the contact form on this page – https://themeforest.net/user/8theme Describe the problem one more time in detail and provide your purchase code.
Thank you for your cooperation and we look forward to hearing from you soon.
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Hello, my support has expired and I have a question (very simple, I think)!
In my newsletter, I placed a button to access “My Account”, but when I click on that same button, and go to the “My Account” page, the newsletter appears again.
What can I do to make it only appear on the home page/landing page?
Thanks!
Hello, @luisfilipebispo,
Thank you for contacting us and for using XStore.
In response to your query, we kindly request you to follow the steps outlined below: Navigate to XStore > Theme Options > Header Builder > Newsletter > Close Forever, and then select ‘Publish’.
To assist you further, we have provided a reference image which can be accessed through the following link: https://prnt.sc/vVOlpO6y9Uc5
We are confident that this will resolve your issue.
Best Regards,
Team 8Theme.
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Hi!, WooCommere have just released a new vesion, 8.2.1. Is XStore 9.2 fully compatible? Thank you
Hello, @marianogi,
We are pleased to inform you that our development department is currently working on a new update for our theme. This update is designed to ensure full compatibility with the latest version of WooCommerce. We anticipate that this update will be available within the next few hours.
Should you have any further inquiries or concerns, we encourage you to contact us through our support forum. Our dedicated support team is always on hand to provide assistance.
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The 8Theme Team.
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After today update 9.2.0, button “SAVE” in Sales Boster pop up in backend not work. Can’t save the changes in each module from Sales Boster section!
Hello, Alexander_djundi,
Thank you for getting in touch with us.
Please submit a topic on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ Provide URL of your site and temporary wp-admin access via the Private Content area, we will check the problem more deeply and help you.
Thank you for your cooperation and we look forward to hearing from you soon.
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After the last update, Facebook and Google login are not shown in the API Integration panel
Hello, Webfull,
Thank you for contacting us and for using XStore.
Please clear cache and check one more time – https://prnt.sc/LsGtmT_aVePv
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Kindly resolve my ticket id 370187.
Hello, Ahmadzeeshan1980,
Thank you for contacting us and for using XStore.
There is no need to post a request in the comments section after 4 minutes after submitting the topic on the support forum.
Our reply time may vary depending on the number of requests and is up to 24 hours Monday-Friday and up to 48 hours on weekends. But is usually faster than that.
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8theme team
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I want to display popup on button click. this is not newsletter. how we can do this?
Hello, Braincodersltd,
Thank you for contacting us and for using XStore.
Please check our Modal popup element – https://xstore.8theme.com/elementor/demos/minimal-fashion02/modal-popup/
It can be simply copied to your site – https://xstore.helpscoutdocs.com/article/122-elementor-live-copy-option
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Thanks a lot
Hello, Braincodersltd,
You’re welcome!
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Hi,
I just started working on a website of mine which I haven’t touched in over a year. I updated everything and noticed immediately that neither the homepage, nor any of the shop pages work properly. Only the header is visible, everything else is completely blank. I can still access the cart page weirdly enough. I tracked down the issue to the core plugin. When this is disabled, all pages are accessible and have content.
Elementor, XStore theme and XStore core are all updated.
I am happy to renew support for XStore if this is something you can fix for me.
Dear, Global96,
Thank you for reaching out, and we appreciate your support. We’re here to assist you.
Sure, we will be able to fix this and help you as soon as possible. To get started, please describe this issue on our support form. Additionally, if you could provide us with temporary access to your FTP and the admin panel of your WordPress site, it will greatly aid us in diagnosing and resolving the problem.
You can submit your support request on our dedicated support forum at the following link: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Once you’ve posted the issue there, our support team will assist you promptly. Please be assured that we are committed to resolving the matter and getting your website back on track.
Thank you for considering renewing your support, and we look forward to assisting you further.
Kind Regards,
The 8Theme Team
The current theme version has WPBakery Page Builder v6.23. A new version available is v7.1. So when will the theme has this?
Hello, ThemeSurf_TF,
Thank you for contacting us and for using XStore.
Please read about plugin update in our documentation -https://xstore.helpscoutdocs.com/article/37-plugins-update
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ok great.. thank you!
Hello, ThemeSurf_TF,
You’re welcome!
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My web doesnt show static blocks updated, not sure if is a caché issue. The route Xstore > Theme Options > Speed optimization > Menu Dropdown Ajax Loading, Menu Dropdown Cache, Menu Cache, Static Blocks Cache and Remove Query Strings From Static Resources > Off doesnt works because never load correctly
Hello, IvanCarrizosa,
Thank you for contacting us and for using XStore.
1/ Do you use cache plugin or CDN? Try to clear all cache.
2/ Try to disable 3rd party plugins on the site and check then, the problem can be caused by an option in one of the plugins.
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8theme team
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Everything has been done. Every CDN and Cache plugin has been erased (not just cleaned cache, but eliminated). Doesnt works anything. The problem is that Static Blocks doesnt update and the route to clean your cache doesnt charge, that section in edition panel in Xstore is not working, it just keep loading but never loads correctly, so that must be the problem, your internal cache in the route Xstore > Theme Options > Speed optimization > Menu Dropdown Ajax Loading, Menu Dropdown Cache, Menu Cache, Static Blocks Cache and Remove Query Strings From Static Resources > Off
Hello, IvanCarrizosa,
We appreciate your prompt response.
We do not have this problem on our test sites and all works fine for other of our customers, so please submit your question on our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ Provide URL of your site and temporary wp-admin access (via the Private Content area there), so we can check your problem more deeply and help you.
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8theme team
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Hi!, Is the current version of the theme fully compatible with the new Woocommerce version (8.2)? I am not sure if I can safely update WooCommerce. Thank you
Hello, Marianogi,
Thank you for getting in touch with us.
The new theme version will be compatible with the new WooCommerce version, please wait for the theme update, it will be released within a week.
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8theme team
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Thank you for your fast response
Hello, Marianogi,
You’re welcome!
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8theme team
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Hello, can we limit the pop up display one time per user please? Is it possible cause now it is displayed in each page in every click. Thank you.
Hello, Leveltgp,
Thank you for contacting us and for using XStore.
1/ After purchasing XStore you get access to our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
2/ Header Builder > Newsletter > Close Forever https://prnt.sc/vVOlpO6y9Uc5
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Hello, thank you very much!
Hello, Leveltgp,
You’re welcome!
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Hi!, could you recomend any fully compatible captcha plugin? (needed to avoid fake registrations). I looked into these comments and in your forum but the information with plugins seems a little outdated.
Hello, Marianogi,
Thank you for contacting us and for using XStore.
We did not test our theme with such plugins officially, so can’t give solid recommendations, but there is no restriction from our side.
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8theme team
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what is version_info not installed 
?
Hello, Dannielhendrix,
Thank you for contacting us and for using XStore.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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