4030 comments found.
Hello Just purchase your wonderfull theme. Please help with these questions
1 – I get Soledad – Notification to update some plugins, I try many times but plugin do not update.
2 – Why Elementor pro ask to upgrade?
Thank you
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Thank, message sent to support
Hi, I have 5 questions about Soledad 1) does it have the option of sponsored articles? for example> https://ibb.co/d2jmLRW
2) Can the advertising system add ads in: categories, header, in the middle of articles? for example> https://ibb.co/NWFjpS7
3) Display multiple authors (co-author)?
4) what size should representative images be?
5) Is there a option where we can add javasript in head tag from theme?
Hi,
Thank you for your interest in our theme.
1/ At the moment, this feature is not supported, but we plan to add it in future updates.
2/ Yes, with Soledad, you can place ads almost anywhere on your website.
3/ Yes, the theme already supports this feature.
4/ It doesn’t require specific image sizes; it will automatically adjust to any image size. You can choose to display horizontal, square, or vertical image sizes on your website.
5/ Yes, the theme already supports this feature.
Best Regards,
PenciDesign
Hello, I was using the WP-PostViews plugin to count views, is there a way to copy all views counted from this plugin to All time views of your build in counter?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
hi. i bought this one. but i cannot setup menyu. just simple menyu not showing. if i change theme to other it is work. this theme not working correctly
i create menyu or i select current one. but not working.
Hi,
I can see that you’re using the header builder, but you haven’t selected a menu to display. This issue is related to your configuration, not our theme. Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Is there someone who can help with my page speed. If i try the page speed analyzer on the demo it’s weird fast. if i try my site, it’s not even close haha. I need some improvements, but dont know wehre to start
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi there,
i tryed to Import demo data, but everything stops on Importing content (attached) – i was wait for 5-10-15 minutes, not any result. Why is it so?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
hello. thanks for this theme. I have a question about it: By purchasing this theme, do I have access to all its demos forever? Or should I buy the desired demo in another way? thanks.
Hi,
Thank you for your interest in our theme.
Yes, of course – you can access to all demos forever after purchasing the theme.
Best Regards,
PenciDesign
Hi there, I cannot edit my /shop page with elementor, is there a way I can do it as the theme blocks this option right now… thank you
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello freinds, is safe to use Soledad with PHP 8.1.x (which is the highest version of PHP you support?)
Thank for reply 
Hi,
Yes, Soledad already supports PHP 8.1 and 8.2. However, please ensure that all your third-party plugins work with your PHP version, as some plugins may not function properly with PHP version 8.
Next time, if you have any questions, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello, I cannot find anymore the WPBakery plugin in “All files and documentation”. How can I update the plugin ?
Hi,
It’s still there. Please make sure you extract the package, open the folder you received, and then find the plugin file inside the ‘plugins’ folder.
Next time, if you have any questions, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best Regards,
PenciDesign
Ok i used the contact form but I can confim you that WP Bakery is not anymore in the plugins in the package from Themeforest
Hello freinds.
A pre-sale question.
Your theme looks full of features, which I need. I only want to know, if you plan some graphic style facelift. Some of your default parts which your theme uses looks like in 2015,,,
I would say, that the modern websites and magazines styles are different these days.
Of course, some parts I can modify in Elementor, but many of them (I expect) are possible to style only in your theme setup and (according to your demos) it looks little bit old school styles…
Anyway, I will buy your theme, beacuse of the features. But please, focus on the facelit in the near future, it is importnat to hold the latest trends…
Thank for your reply.
Best regards, David from https://digizin.cz
Hi,
Thank you for your interest in our theme.
Yes, we’re always keep update the designs, demos & features of Soledad to make it more perfect day by day. So, no worries about this 
Best Regards,
PenciDesign
Hi,
Thank you for your suggestions. We’re sure we will consider that.
Note: Because Envato doesn’t allow the inclusion of URLs for other items in the comments, Envato will remove them. No worries.
Best Regards,
PenciDesign
Hi, I have pruchased the theme and I was testing it on my testing site https://sellmoon.s1-tastewp.com wich is not available not, can you please deactivate license on this domain and then I will beable to activate it on my main site.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
The theme supports changing the original post date to a modified date or remove published date completely and show modified date in Google Search?
Hi,
Thank you for your interest in our theme.
Yes, you can do all of that with our theme with one-click.
Best Regards,
PenciDesigb
The latest version 8.4.2 isn’t compatible with Elementor… The Theme overrides the size options of icons 
Hi,
Strangely, I just checked the theme on my testing site and didn’t find the issue. Please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
How do I disable featured images in posts? I didn’t find the option to disable it.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi, there – I purchased this theme awhile back and am only just now getting a chance to use it; therefore, my support for the item has expired. I was not worried about this because I have used Penci themes in the past and am accustomed to how they work, as well as having a pretty good handle on Wordpress in general. Unfortunately, the demo I imported (Health Coach) has some errors. Specifically, several of the images are importing at what seem to be different sizes and a section on the homepage is now distorted. Additionally, the testimonials on the home page did not import correctly, nor did some of the images on the “my services” page. This was BEFORE making a single change to my newly-imported demo (in other words, the sections did not get distorted as a result of something I did). Is there a way I can submit screen shots of the issues without having to pay for support again? I don’t mind paying for extra support when it’s my own questions, etc., but in this case there seem to be bugs in the demo that have nothing to do with me. Thanks so much.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi, and thank you so much. I will do that right now.
Hello there, on your demo General Magazin, when I activate dark mode and visit different pages I can see some kind of flash. Initially it opens pages in light mode and then switches to dark. And where page loads not so fast you can see this “flash”. It even happens when you reload page (but not so visible because of speed).
Is it normal behavior? I am afraid that if I buy your theme and setup on my hosting, then pages won’t load so fast and it will be very unpleasant. Like, you go to another page and… there is a bright flash in your eyes.
thanks
Hello,
Thank you for your interest in our theme.
It’s normal that we need to use JavaScript for this process to ensure it works well with all caching plugins. JavaScript may take a little time to run, but there’s no need to worry. It should be fast on your end, especially with caching and good hosting.
Best Regards,
PenciDesign
Do you have any documentation on how to switch demo while using a different demo? (readme, faqs,...) Please send it to me if you have it.
Thank you very much.
Hi,
Please use the Envato account you used to purchase the theme and create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best Regards,
PenciDesign
My friends, good night! I have a small problem: The photo captions are not appearing. See an example below! can you help me?
https://marcasemercados.com.br/feira-nordestina-de-sao-cristovao-e-declarada-patrimonio-historico-turistico-cultural-e-gastronomico-do-rio-de-janeiro/Hi,
We’ve replied to your ticket. Please check it.
Best Regards,
PenciDesign
Since updating our theme to the latest version yesterday, we’ve been facing persistent caching issues. Even after clearing all caches, the old version of our website persists. Furthermore, we’ve observed that the homepage doesn’t update automatically when a new story is published; a manual refresh is required to display the latest post. Any idea how to fix this. Thanks!
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Thanks, my support already expired, I though perhaps the issue was common that’s why I asked int he comments section.
Hi,
I’ve provided you with two ways to contact us. If your support has expired, you can still send us an email.
Best Regards,
PenciDesign
Ok Thanks
