39371 comments found.
HI there, why does my website say: The purchase code is already being used on another domain. But when I login to the Avada Acount this domain: www.relayte.co.za is registered? Please help! Thanks!
Hello @schlecks
We have given complete control to user in terms of how they want to manage their Avada licenses, this can be managed under my.avada.com dashboard and more about this can be read here => https://avada.com/documentation/how-to-use-my-avada/#toc_Licenses
If you need further assistance with this, please open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hello I have found the function “WooCommerce Product Quick View” in the global settings. I also found a product post card using the woocommerce quick view (Icon with link to “Quick View”). Unfortunately, there is no function to customize. Except in the global settings and in the post card I also find nothing to quick view on my website. Will the funkiton to customize come out soon?
Hello @crypox
Not entirely sure what you mean by customise here, in terms of what exactly do you want this customisation? we will need you to provide some more context on this query to provide a better response.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Whenever I update this part of header https://prnt.sc/57L1K7Ifuw8W with new offer, it does not reflect on homepage and any other pages. I tried removing cashe, even removed the cashe plugin. have Purge Cache via cloudflare but things are not fixed. I can see appearing while i am logged in.
Any idea for this?
Hello @sunilgupta91
I am afraid that your provided screenshot does not work at all for me, however if a change is not being reflected on frontend despite being saved on backend, it simply means that there is some level of caching involved, I will suggest you to simply try and view the change from a different browser and see if that helps.
If the issue persists, you can open a ticket with our team further and we will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
When will Avada make an update with the Twitter X logo available?
Hi,
The updated X logo will be part of our upcoming Avada update but we do not have timeframe for release to share yet.
Thank you. – Abbas
Where do you edit this except from the posts…
Elementum nulla turpis cursus. Integer liberos kusto euismod aene pretium faucibus
And why isnt this exerpt just the first sentence of the article?
Now every post has the same excert.
I cant buy. a theme that automatically adds the same exerpt for the articles?
Hi,
You likely have dummy excerpt text from the Excerpt field. I replied to your query below. Please see that and send us a ticket if you still see issues as this is not a support platform.
Thank you. – Abbas
Where do the posts get the exert from and why do all the exerts show the same on all the posts?
How do you get just the first 100 characters of a post to show on the preview post?
Hi,
The excerpt text might be coming from the custom Excerpt field when you edit the post.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Just a quick question… under every blog post heading there is some text coming below this … here is an example… https://avada.website/digital-agency/2021/04/16/behind-the-scenes-of-creating-a-ui-kit/ “Vestibulum ac diam sit amet quam vehicula elementum sed sit amet dui vivamus” where is this text coming from?
Hi
Please do enable the excerpt via the screen options in the single post and remove any content present there. If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Great! Thank you! Also if you can let me know how to remove the date as even when I disabled it in the Option it is still showing
Hello @ThemeSurf_TF
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Your meta elements section seems to ignore the language setting. Before importing your Magazine website layout, for example, the website shows the correct translated meta elements. If you import the website and your template adds these meta elements with your builder, the translation is ignored and always shows English “last updated…” “by…” etc. And yes, it works without the post “meta elements” element and I did translate the language files for your plugins and placed them in the described folder. Your element just seems to override or ignore it.
Hi
We are unable to replicate the issue at our end. It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hi, is it somehow possible to add a featured product video instead of an image to woocommerce without an extra plugin? Thanks..
Hello photospirit
By default that is not a possibility to do that, however you can use ACF plugin to generate a custom field for your product type, once that is done you can use post cards to show that field in a custom post card layout.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
I bought a theme yesterday, installed it, activated the code, then uninstalled WordPress and reinstalled it this morning. However, the code is no longer working. Could you deactivate it on the old site and reactivate it so that I can install it, please?
Hello @stephanietouche1978
We are happy to hear that you chose Avada for your project, regarding your query on license management, we have actually given complete control already to our users in form of my.avada.com dashboard where you can manage your licenses with each, please read more about this here => https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/#toc_My_Avada_Dashboard
If you need any further assistance with this, please know that you have a valid support and should be able to open a support ticket without any issues.
Click Here to Get Avada Support
Thanks
-Ammar
Is it possible with Avada to add to cart product variation straight from product category or shop page? Instead of linking to “select options” or “quick view” user would have possibility to quickly add to cart a variation(s). If it’s not possible, do you plan to implement such a feature?
Hi,
For variations, this is not possible right now but if there is more user demand for this we’ll for sure consider adding this.
To make a feature request you can go under “Engage” tab in your my.avada.com support account.
Thank you. – Abbas
Hi, When we search www.efacility.ae using https://search.google.com/test/mobile-friendly we are getting errors. Please help. Thanks
Hi, We procured support. But still we are getting ‘Support expired’ alert and not able to post tickets. Please help. Thanks
Hi there
You do have active support. Log into your My Avada support account and make sure you have added all of your purchase codes within your account as explained here > https://avada.com/documentation/how-to-manage-your-avada-licenses/#toc_Add_New_License
This will ensure that your support access is active. Thereafter, please submit your support tickets here -> https://my.avada.com/submit-a-ticket/
Thank you, MB
How do I check where my licenses are used?
Hi
You can use your Avada support account to do this. We do have a documentation that explains how this can be done. Link here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, your theme is not compatible with wpbakery plugin ?
Hi,
I believe you’re referring to their builder. We haven’t tested that with Avada, unfortunately. However, Avada comes with its own page builder (Avada Builder) and we recommend using that for a hassle free experience.
For details on Avada Builder usage, please see our guide: https://avada.com/documentation/the-avada-live-workspace/
Thank you. – Abbas
hi can I create sales funnel using this?
Does this support Funnel KIt Plugin?//////////////////////
Hi there,
We haven’t officially tested that plugin with Avada but Funnel Kit does have a “Cart for Woocommerce” plugin that you can try and see if that works for you.
Officially we ensure support for the popular WooCommerce plugin and the official Addons sold for WooCommerce.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~90 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
hi Can i build landing pages and sales funnel using this?
Hi,
You can check the plugin documentation for clarify on that. I just did a quick search and thought it might be something relevant but I haven’t personally used that plugin so can’t say for sure about its features.
Thank you. – Abbas
Hi, I have bougth your theme and it is very good theme. I would like to buy another license but I want to ask one questions. Can I make a page only for profile or resume purpose only like any bio site?
Hello @Mufikrizi
We are glad to hear that you like Avada and looking to get another license, regarding your query yes that is definitely possible for sure, it all depends on how you want to set your site up, if you need further assistance with this please open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Can i build a news and forum site together with this ? I want a site that i want to publich daily news and people talk each other and make comment in the news and in the forums. Is this supoort this?
Hello @ieyazilim
You can create as many post types as you want with Avada and same goes for forum, you can also check out our forum prebuilt website in this case which uses BBpress plugin in this case.
We will be happy for you to be a part of this amazing community!
Click Here to Get Avada Support
Thanks
-Ammar
do you have a new update soon? if yes when ?
Hello @MohammadFratello
We are indeed working on a new update, however it is not possible to provide an ETA specific to release for now.
Click Here to Get Avada Support
Thanks
-Ammar
I have client whose website was originally built using Avada but the website was hacked and the builder is not replying after 3 months and have no backups. I was asked to rebuild the website and given a purchase token for the theme but seem unable to download the theme without purchasing it in my account. Can I download the theme and apply the purchase token or do I need to buy the theme again? Thanks.
Hi,
Updates are free for life but you need access to the themeforest account with which Avada was purchased to get the purchase code. The purchase code is required for registration/receiving future updates.
The Token used in older Avada versions is not used for registrations anymore I’m afraid. I’d recommend checking with the customer if they were handed over purchase / license details initially when the previous developer purchased Avada or check with theme forest support as they handle all sales.
As this area is meant for presale queries/generalties, if you still see issues you can reach us directly via the form on the following page and explain your issue and our team will guide you further: http://bit.ly/2NJoU51
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~90 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
I utilize AVADA on my website. I utilize a main theme based on one of the demos. My question is am I able to utilize the landing page design / content for a lading page??? https://avada.website/landing-product/#design
To be clear – On the same domain just as a sales page / funnel
Hello @DwayneC
You can certainly do that, a single page can be imported from a different prebuilt website however some design features could be coming from global options so you might not get the same feel overall, this may require making adjustments on local elements.
If you need further assistance with this, please open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Got it. Thanks!
You are most welcome 
