12806 comments found.
Team, it would be amazing if the currency could change as per the geolocation of the client. Woo Commerce has this option; I really wish it worked in theme.
Hello,
Unfortunately, we have not supported this function yet in Theme.
You need a custom code (not belonging to the support policy) to do this task.
Sorry for this inconvenience. Thanks and Best Regards!
Hello I encountered a huge problem after updating the theme to the latest version. You removed the calculation tool by person, did you add it somewhere else?
Hello,
Which calculation do you mean? Kindly give screenshot for a better understanding
Please feel free to contact us if you need any further information.
Thank You and Best Regards
I can’t send you a screen, I’m talking about the area available in the old version. Type of discount by people
Hello,
Type of discout by people is always by total cart only
Please feel free to contact us if you need any further information.
Thank You and Best Regards
i has do fresh installation but social Login not works
Hello,
We provide support only via the ShineHelp Support System.
Kindly provide us with a detailed description (photo, URL, admin account,..) that is related to your question above by “submitting a ticket” to our official support system: https://shinehelp.travelerwp.com/ That will help our developer quickly identify your issue.
Looking forward to hearing from you soon
Thanks and Best Regards!
Your support period is expired. Kindly renew it on >> i dont see any social login in your demo, so i cant renew support for your bug, prove it in your demo first so we can renew support if trouble from our side
thanks
Hello,
Kindly make sure that you are running the latest version Traveler Social Login 1.0.4
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Traveler Social Login Deactivate
Plugin only for Theme: Shinetheme Traveler. Please only use with traveler.zip theme Version 1.0.4 | By ShineTheme | Visit plugin site >> i make installation rom your Extensions, like i said before i has do fresh installation from latest version your theme
Hello,
With the latest version 1.0.4, Traveler Social Login works normally
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hi, What is the booking system plugin which you include in your theme?
Hello,
We do not use any booking plugins. We develop our own booking system
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hi, I purchased theme and it is registered for a domain but I forgot the login id, the domain is cooptrips. Can you help me?
Hello,
Do you mean the login credentials to your website “cooptrips” ? Unfortunately, we do not have that information which belongs to your website
Do you mean the login credentials to Shinehelp? User “truongduykhiem” have not registered on Shinehelp: https://shinehelp.travelerwp.com/
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hi pre sale question. Can I create a custom header using Elementor Pro? I don’t like those built in header style. I’ve seen some comments related to this and people having issues when creating/adding a custom header with Elementor.
It is very important since I need to add some specific details into the header section and don’t want to buy your theme and not be able to achieve so.
Thanks.
Hello,
Unfortunately, Traveler does not support this functions. You must use pre-bulit header from Traveler
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Thanks. Another questions, in your demo https://hotelalone.travelerwp.com/hotel_room/executive-lake-view/ the max capacity for adults is 3 and children 2, but when I test the booking form and I select 3 adults and want to add children, it shows maximun capacity is 3, why is that?
Hello,
It is error in theme and we will fix in the next theme version
Please feel free to contact us if you need any further information.
Thank You and Best Regards
hi hope you doing good . i want to ask 1 : if we can show numbers of cars avelable for each car . 2: if we can sync cars calender with some websites like bookin.com and similar
Hello,
1. Unfortunately, Traveler does not support this function. The number of available cars is not shown in the front-end. Them will be deducted automatically based on complete reservation
2. Calendar sync is applied for Hotel(Room), Tour, Activity and Rental only
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hello, I purchased a special template regarding hotel, travel, and trip reservations. I installed and downloaded the template regarding installation of hotel reservations. How is it done and how is the payment process done?
Hello,
We provide support only via the ShineHelp Support System.
Kindly provide us with a detailed description (photo, URL, admin account,..) that is related to your question above by “submitting a ticket” to our official support system: https://shinehelp.travelerwp.com/
That will help our developer quickly identify your issue.
Looking forward to hearing from you soon
Thanks and Best Regards!
What I mean by my words is: How can a visitor or customer who wants to complete reservations from my website on which you have installed your template theme? How can he verify the reservation? How can he make the payment? Secondly, I am the owner of this site. How can I verify that the reservation has been confirmed? How can I verify the process? The customer pays to confirm the reservation through my website. Third: Does the theme or template have links to other reservations sites through which reservations are confirmed?
Hello,
We provide support only via the ShineHelp Support System.
Kindly provide us with a detailed description (photo, URL, admin account,..) that is related to your question above by “submitting a ticket” to our official support system: https://shinehelp.travelerwp.com/
That will help our developer quickly identify your issue.
Looking forward to hearing from you soon
Thanks and Best Regards!
hello i purchased a spec’al template regarding hotel travel and trip reservations i installation of hotel reservations how is it done and how is the payment process done ?
What I mean by my words is: How can a visitor or customer who wants to complete reservations from my website on which you have installed your template theme? How can he verify the reservation? How can he make the payment? Secondly, I am the owner of this site. How can I verify that the reservation has been confirmed? How can I verify the process? The customer pays to confirm the reservation through my website. Third: Does the theme or template have links to other reservations sites through which reservations are confirmed?
Hello,
We provide support only via the ShineHelp Support System.
Kindly provide us with a detailed description (photo, URL, admin account,..) that is related to your question above by “submitting a ticket” to our official support system: https://shinehelp.travelerwp.com/
That will help our developer quickly identify your issue.
Looking forward to hearing from you soon
Thanks and Best Regards!
Could you please tell me what is the difference between the $79 and $2600 licenses?
Hello,
This is different between Regular License and Extended License
https://themeforest.net/licenses/standard?_ga=2.119579146.364896577.1697419462-416282900.1683863939Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hi how to change the homepage header banner?
Hello,
We provide support only via the ShineHelp Support System. Kindly provide us with a detailed description (photo, URL, admin account,..) that is related to your question above by “submitting a ticket” to our official support system:
https://shinehelp.travelerwp.com/That will help our developer quickly identify your issue.
Looking forward to hearing from you soon
Thanks and Best Regards!
Hi, I have a problem when I try to create a vacation rental, it shows an error: There has been a critical error on this website. Please check your site admin email inbox for instructions. but I never receive any email.
I try to ask for support in your site but ask me first to register, if I try to register it says that my username already exist, so if I try to login and ask for a password reset it says that my username don’t exist so I can’t submit a ticket :/
Hello,
According to our Shinehelp database, purchase code related to “chilancan” have not register on Shinehelp
You can try to register again with the other username. Your previous username may match with other username
Please feel free to contact us if you need any further information.
Thank You and Best Regards
I tried but I can’t, I can’t put another username, just my email but if I try with other email it still show the same error message, I think is something with my purchase registration code, also in WP if I try to deregister to register again it shows an error: Have an error when you deregister purchase code.
How do I contact you to check my purchase code, because I can’t submit a support ticket. Thanks
Hello,
We have replied your email. Please check on it
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hi, I have translated all pages, tours, and locations pages with WPML, and everything is quite nice. However, the issue I am encountering is that the elements prepared with Elementor by your team are not being displayed on the translated pages. I did some research but did not want to tamper too much without knowing; I do not know how to find and translate the ready-made elements.
In summary, on the pages where I use ready elements in Elementor: 1- On the main page, the “locations” list in the search area appears empty in the translated languages. 2- “List item service” in “Locations” pages. This page lists the tours in the region in the original language, but this element does not automatically appear on the pages translated, and even when I try to add it manually, the tours in the main language are listed. Could you please tell me which items I need to intervene in the “Strings in the plugins” or “Strings in the themes” sections regarding these issues?
Could you please assist? Kind regards,
Hello,
We provide support only via the ShineHelp Support System. Kindly provide us with a detailed description (photo, URL, admin account,..) that is related to your question above by “submitting a ticket” to our official support system:
https://shinehelp.travelerwp.com/That will help our developer quickly identify your issue.
Looking forward to hearing from you soon
Thanks and Best Regards!
Hello, I bought your theme a long time ago but I decided to use it now. I installed it but something is not working properly. I think it has some errors. I modified the “ST Form Builder” but nothing changes on the checkout form. When you checkout, the bottom right shows an error “ERROR for site owner: Invalid dom” On the room availability search module, the “Guest Name *” option appears, which I cannot remove. Can you please help me with reinstalling and setting the theme?
Do you have a translation of the theme available? or how can I translate the site in another language?
Best regards
I can no longer write to technical support because I no longer have access. The period has expired.
Hello,
Kindly extend your support period and submit a ticket to ShineHelp Support System. In the past, you have used your support with more than 40 tickets have been answered: https://shinehelp.travelerwp.com/your-dashboard/?user_id=1337
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Thanks for the reply. I used the theme in the first period and I wrote to support because there were always problems. I quit for these reasons. Unfortunately, after 3 years, the problems persist in the theme and I don’t think it’s normal to pay for code problems when you install the theme. I will definitely give up on this topic. Best regards
I am using modcar theme and I want to have several pages displaying specific locations and categories of cars. For example, I would like a link for a page that displays 4×4 cars only and another link to a page only showing cars in New York.
Basically, how do I display pages with predefined filters for locations and categories. I hope you get my question.
Hello,
Element List Item Services can show item belongs to specific category. Just choose category when setup this element: https://prnt.sc/5_wPGZFK8sSn
Regarding location, Traveler does not support this function. You can do in another way:
Way 1: Input manually the name of specific cars in element List , such as car A, car B, car B : https://prnt.sc/5_wPGZFK8sSn
Way 2: Create new attributes as locations then assign car to each term in this attributes. Then you can filter category location
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Is it possible to add a service fee at checkout? I want to add a fixed amout as service fee for handling the booking as admin. Is this possible with your theme or do you know a free plugin that works with your theme?
Hello,
Traveler support checkout fee. You can add checkout fee
Kinldy be noted that all the payment reservation is go to admin account – not partner account. Admin is the one who receive all payment
Please feel free to contact us if you need any further information.
Thank You and Best Regards
I am using modcar theme and I have realised that on the mobile version of the website, the VIEW ALL button leads users to the website below. How do we redirect this back to our website?
https://modcar.travelerwp.com/car-search-topbar/Hello,
Just edit your page and edit your element. It is button with link and insert which link is based on your choice
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Thank you
I managed to fix this
Hello,
Well noted with thanks. For further assistance, kindly submit a ticket on the Shinehelp Support System. We are willing to help
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hi,
I am looking to build an affiliate site for trips. I love that your theme already supports external bookings.
1. Is there a way to add a map view page of all the trips or activities offered?
2. What is the difference between a tour and an activity? when would one be created vs the other?
Thanks in advance!
Hello,
Thank you for reaching out to Traveler
1. Traveler does not any element like that. You can look into TravelPayout if they have element like that to insert
2. Tour and Activity are 2 different services and does not related to each other. Therefore, we do not compare each services
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Using the car rental module, the days are automatically blocked. However, I would like to inquire if there’s a feature or possibility for the ‘partner’ user type, who lists the cars for rent, to block specific hours or days for each vehicle using some sort of calendar functionality?
This feature would greatly assist in managing rentals more efficiently, especially for short-term rentals or situations where a vehicle may not be available for the entire day.
Looking forward to your feedback.
Hello,
Unfortunately, we have not supported this function yet in Theme.
You need a custom code (not belonging to the support policy) to do this task.
Only reservation can make date unavailable
Sorry for this inconvenience.
Thanks and Best Regards!
