26704 comments found.
Header Logo is missing after updating the theme to VERSION 30.0.1.!!! Please solve this bug as soon as possible
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
This error usually occurs if you missed updating the Core plugin.
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Hello,
After the last WordPress update, the slider on the homepage is not working. Can you give me any advice?
Thanks
It was related to the Bridge Core update, and it’s working now.
Hi there,
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Header Logo is missing after updating the theme to VERSION 30.0.1. Please note that the Bridge Core plugin has been updated to Version 3.1.1. I have to roll back the update but am missing out the security updates released on the new version. Please fix the header logo issue on the new update VERSION 30.0.1. Thanks.
I have also sent a sales inquiry email by submitting the contact form from your Qode website about purchasing another license 3 days ago and I haven’t received a response yet.
In addition, Qode Accordion is also broken in VERSION 30.0.1, It stays open when the page load even though i have set the Qode Accordion Style to “Toggle” so that when the page load, the accordion is closed.
Hi there,
Usually the missing logo and the issues that you describe are related to a forgotten Core update so in order to check this on your end please could you send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
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I still didn’t get a reply to my sales inquiry email i submitted through your contact us form on your website last week. I resubnmitted a follow up message 3 days ago and still no reply.
Then release the forgotten Core update to your theme. My support license has expired and you cannot release core updates to the theme and you want us to contact you to to update the theme manually.
PLEASE note that i have updated the bridge core plugin to the latest version.
PLEASE release the forgotten Core update so that I can install the security updates you released.
As for now, my websites are all vulnerable.
Thank you.
Hello,
Can I please get a reply to my pre-sales questions?
I have sent another email from your contact us page under the pre-sales questions form and still no reply. This is quiet urgent
Hi there,
We do see that your pre sale questions has been responded and when it comes to Core plugin we have received an update and you do need to update the Core plugin manually.
Please if you still encounter issues you are more than welcome to send us a mail to our help center providing your purchase code in it and our team will check this on your end.
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I bought the Bridge WP theme. Everything works fine except for the videos. Videos backgrounds and qode sliders are displayed on desktop, but they are not shown on Android mobile phones. How can I solve the issue?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
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Hi, I just bought the theme bridge again and when I open the support for an important question, the fields of the form Purchase code and supported item do not offer me neither my license nor my theme. How can I contact you? I cannot update my theme. Can you help me?
Hi there,
Thanks for writing in! Since this is the first time on our help center you do only need to enter your Purchase code, Theme name (Bridge) and Theme Profile (Qode), leaving the supported item empty.
Once you submit a request, then the theme and its purchase code will be available under your Supported items. We hope this helped.
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Hi, There is a issue with Bridge 30.0.1. Once upgraded Qode Slider image disappeared.
Hi there,
Please check if you have updated the Bridge Core plugin as well. Usually these issues were related to the users not updating Bridge core, but in order to check everything just in case, do feel free to send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
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hope the soon to be released update addresses the wordfence issue to do with core vulnerability, the quode slider, and the portfolio as there seem to be a few problems now
Hi there,
The theme updated has been released where the vulnerability has been resolved so if you do encounter any issues still please let us know.
Usually the other issues were related to the users not updating Bridge core, but in order to check everything just in case, do feel free to send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
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Hello, I have already used my license for a first website that I created. I want to create a second website, do I need to purchase another license or can I use the license I already have for the first website?
If I need to purchase another license, is it possible to get a discount?
Hi there,
Thanks for writing in! Yes, by the Themeforest license rules you are entitled to use one purchase for one domain.
We don’t have any active campaigns for our Bridge theme at the moment, sorry about that but you can always subscribe to our newsletter to receive notifications about the latest news and discounts.
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Thank you for your feedback, so if I understood correctly I can use the same license for 2 different websites?
Hi there,
One license is for one domain, so if you intend to use it on 2 domains you will need to have a separate license.
We hope this is clear now.
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Hello, thank you for your feedback. Can you tell me how to contact support? Because I bought a new license, I installed the theme compatible with elementor but I can’t modify the pages of the site… I don’t understand.
Hi there,
You can always submit a ticket to our Help Center and one of our support agents will assist you.
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Hi there, the key is already registered for my theme but I don’t remember which domain it is registered on and I have to unhook the key. Can you tell me which sites it is associated with? Best regards
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
So if you still need assistance, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
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Certain. The problem is that I don’t remember the domain on which the key is registered. Could you help me understand which site is where the key is already registered?
Hi there,
Yes, our support team will check this for you and help you.
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Thanks very much! I await your reply. Thank you
Hi there,
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Dear Qode Theme, how can I add tiktok icon in widgeds (font elegants or Font awesome)? Thanks for your time and support.
Hi there,
Thanks for writing in! These icons are not available for the Qode Social Icon widget, but they are available for the Icon element.
To add the TikTok icon, create a new test page and add the Icon element via WPBakery:
https://i.imgur.com/e61kNAp.png ...set Icon pack to Font Awesome 5+ and find the TikTok icon in the dropdown: https://i.imgur.com/Youo4nR.png We hope this helped!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Subject: Bugs after 30.0 update.
Hello, I hope you’re well, it’s been a while since I’ve needed your services. As I don’t have a new website in progress with Bridge, I don’t have a support license, so I’m obliged to write to you in the comments to report this bugs.
Since version 30.0, I’ve been encountering bugs on the sites of 2 of my customers on which I’ve made these updates.
On the 1st “https://popottedujour.fr/”, we noticed that the calendar selection suggestions when reserving a dish no longer worked. In version 29.9, all is income in the order. (As the site is in production, and I’ve gone back to 29.9, you won’t be able to see the problem, but I’ll let you go and simulate an order to see the calendar in question. I assume it’s a bug in the JS). I don’t know if it’s related, but at the same time, my string translations in the shopping cart no longer work on the WooCommerce part, even though nothing has been modified.
On the second site, https://www.decouvrir-sortir.condrieu.fr/, it’s the “Post Carousel 1” that’s no longer displayed under the “Toute l’actu d’un coup d’oeil” line.
You can see this problem because I left the version 30.0.1.
Thank you in advance if you can fix the bugs caused by these updates. I remain at your disposal if you need me to send you the admin login details.
Marcello
Hi there,
Please check if you have updated Bridge Core to 3.1.1 and the latest theme version 30.0.1
If you still have issues with this please feel free to send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
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Hi, Yes, i’d already update the Qode Core plugin to 3.1.1 before contacting you. I just sent you all the necessary for investigation. Thank you again. Marcello
Hi there,
Thank you, our team will check this as we do see that your request has been responded.
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Hi there,
Yes thank you for this reactivity as usual. 
Hi there,
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I have a problem with the background images on the pages, I can no longer remove them. When I delete it in the back office and save, my modification is not taken into account… Could you help me please? Thanks
Hi there,
Thanks for writing in! Please check if you have updated Bridge Core to 3.1.1 and the latest theme version 30.0.1
If you still have issues with this please feel free to send us a mail to our help center providing your purchase code in it and our team will check this on your end.
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Hello there. I sent an email days ago but no answer so far. I bought the theme, I need to use it first in a test site, and then, when finished, I will make a bakup that I will upload in the live site. So, first, I will use a test domain, then I will move everything in the actual domain. Which is the best path to do so? I mean, license wise? thanks
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you with the test site.
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Ok, I sent you a request through Help Center. I actually need answer as soon as possible, cause already few days have passed since my first email. Thanks
Hi there,
We do see that your request has been responded.
Thank you for your patience.
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Hi, after last update our portfolio list are gone !!
Hi there,
Could you please check if you updated the Bridge Core plugin as well.
If this is still the case feel free to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
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Bridge Core 3.1.0 is this latest version?
THANKS YOU!!! It works, great response!
Hi there,
We are happy to hear this!
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Good morning,
Are there any known issues with the latest update? My Qode sliders used as “headers” for pages are all black and portfolio-style sliders (Qode Image Sliders) are no longer working. It seems other people have commented with the same issue, unfortunately.
Hi there,
Could you please check if you updated the Bridge Core plugin as well.
If this is still the case feel free to send us a mail to our help center providing your purchase code in it and our team will check this on your end.
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I had done an automatic update of the theme, then had gone and updated all plugins that needed updating – but bridge core wasn’t listed on there. After clicking on “theme details” then “install plugins”, it showed up as needing an update.
I updated and apparently everything is back to working as usual. Thank you as always for the help.
Hi there,
Happy to hear everything is working now! Yes, the Bridge Core needs to be updated manually.
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Hi, after last update Qode slider is black and portfolio are gone.
Hi there,
Could you please check if you updated the Bridge Core plugin as well.
If this is still the case feel free to send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I always forget about these plugins in “Install Required Plugins”. Now it works, thank you!
Hi there,
We are happy to hear this!
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I have noticed that my expandable rows aren’t working after the recent bridge theme update – my support license has long since expired, but surely I don’t need to renew if up till now everything has been fine – how can I report this bug and find a fix please?
Hi there,
Could you please provide us with your website URL so we can check. Also, you can always send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
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Thank you for your quick reply! Not sure why, but it looks like it has resolved itself – weird! But I’m happy about that 
After all these years, it has been a wonderful and adaptable theme!
HI there,
We are glad to hear that this is resolved!
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Hi there,
we get a security issue, that the bridge core plugin has a XSS vuln: https://imgur.com/a/MoXfSp2
However we do not see any option to update the plugin even though the theme is registered. Where do we get the newest update?
Hi there,
Have you updated the theme and its plugins to the latest version? https://bridge.qodeinteractive.com/change-log/Please do that since this has been resolved in the past update.
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Something is wrong with the 30.0.1 update. I’m working in my cloudways staging environment. I’ve already increased memory limit to 768mb, updated to php 8.1.23, updated, deactivated non essential plugins that I had installed one by one that I either don’t use like qode news, qode links. And plugins i thought would help with my pagespeed, Imagify, slider revolution 6, etc. I’m using cloudways and have cloudflare turned on. So I updated to the latest bridge update and now no matter what qode options I change it’s not reflected on my staging site. I find I’m constantly having to active and deactivate between the main bridge and bridge child and doing the general save to see any styling changes on my site. Same issue in browsers for Firefox, Chrome and I clearing the browser cache or doing hard refresh is not working. I’m on mac by the way. The most aggravating thing is switching the look of the header to the different options, none of the qode header option settings matches up with what is shown in the documentation. I flip through all the options and only my logo is visible. I can finally only see the navigation on the Sticky Expanded and finally figured out how to get the social icons to show up in the header fixed right. My goals is to do this header layout on demo: https://demo.qodeinteractive.com/bridge99/?_gl=1%2A1848ldz%2A_gcl_au%2AODA1OTk2OTc3LjE2OTQ4MDM1NjM.&_ga=2.221891480.1643558620.1696082442-1052430771.1643047173
But I don’t see no options to set the top/bottom border line for the menu. Plus like I said, I had to constantly active between the main and child themes to even get the side menu button icon to reflect the change from the svg to using font elegant icon settings. Don’t get me wrong I love the theme and the flexibility to customize the look, but it’s been increasing in pain for option changes to take affect. I don’t have the funds to buy no support so, hopefully I can still get some help. Also, how can I reduce the javascript load times? I’m stuck at 30 performance on pagespeed insights.
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thank you..
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In version 30.0.1 the Qode slider no longer works! Sliders on all of my updated sites just show a black box with no content. Reverting to 29.9 until this gets sorted 
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thank you..
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