21596 comments found.
Hi, I have purchased the theme, when I try to activate it i get the message that purchase code is not valid. Please advise
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hi there. Thanks again for an awesome theme! Just a quick question. If I want to make my Woocommerce shop page full width, where can I set this or will I need to hard code it?
Hi!
We are really glad you like the theme:) Could you, please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi there. Am I expected to buy Elementor license to use all Elementor’s features, including Pro widgets like “Animated Headline”, “Call to Action”, etc.
Usually I use WPBakery Page Builder and I do not know, if swapping to Elementor (all together with The7) will give me more flexibility.
Hello! You can use Elementor Pro or its free alternative – Pro Elements.
Yes, Elementor is more flexible.
Thank you for replying. In other words, to use all your nice featues I have to additionally pay $59/year for Elementor Pro, right? (it is not blaming, just I need to clarify a total cost of the website)
Hello! As I have mentioned above, you can use its free alternative – Pro Elements.
Yes sure. Please don’t be frustrated. I was asking as you also mentioned “Elementor is more flexible” and I was not sure if it was the answer to my main question. I will give it a try. Have a good day 
Hi! Sorry for the misunderstanding. That was an answer for your second question, meaning Elementor is more flexible than WPBakery. No matter if you use Elementor Pro or Pro Elements.
I just want to show the product and exclude the purchasing function. Is it possible?
Hello! Yes, it’s possible.
dt-the7-11.9.2.1 Elementpr Error, Please Fix it
Hello! Could you please submit a ticket at https://support.dream-theme.com/ and provide more details regarding the problem.
Hello, I have installed the theme created a Rev Slider that was working fine. I now have an Ajax eror, it’s impossible to change anything on the Rev Slider. Have you got an idea of what is going on ? No plugin conflicts I have checked…
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Why when i import i don’t have header or footer
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
using the corporate theme with elementor 3 Questions 1) How do we get the services pages to contain the header and footer like the rest of the site. 2) Remove the page names from all pages in the top part of the site I.E. BreadCrumbs 3) Make the logo section stay stick and not just the menu.
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Fast Velocity Minify please update nstalled version:
3.4.1Available version:
Active, Requires Update
Hello! Could you please update the plugin through The7 -> Plugins.
Is there any way to increase the top padding in the sidebar? My first widget title is right up against the menu bar?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hello support, good morning. I’m using the The7 theme to build some pages that need to be without the header and footer menu. I tried a few ways to create a new page without these features without success. Could you guide me how to do it?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hello, There is a conflict between the latest theme update and LiteSpeed cache which cause the “beautiful Loading” keeps spinning and not loading, would you have any recommendation? I am using hosting and this problem started when I updated the theme. Thanks
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
My support is expired, can I still submit a ticket? I just need a recommendation direction on how to solve it or what the problem is. Thanks
Hi!
There’s no such a thing as “expired support” at Dream-Theme: https://support.dream-theme.com/6-month-support-really/
Please go ahead and submit a ticket
I will do this shortly . Highly appreciate it!
I was changing the theme, and I accidentally deleted my license key. When I paste it again, it says the code is not active.
Hello! You can control the Item Purchase Codes here https://my.the7.io/
Thank you
I have installed the theme, but my main issue is that I can’t edit the sliders. Do you have an instructional video for this?
Hello! Yes, we have https://guide.the7.io/elementor/user-guide/the7-widgets-in-elementor/the7-slider/ If it doesn’t help, please submit a ticket at https://support.dream-theme.com/ and provide your website address.
Hello, I imported the Online Shop Main Demo, but I didn’t like it. I want to import your Brand Shop theme. Can I replace the other theme by deleting it?
Hello! Could you please refer to fig. 4 here https://guide.the7.io/elementor/user-guide/the7-dashboard/pre-made-websites/
When try to import I have this message: Importing attachments. (3/228) Retry… 1, 2 3 and again… in loop
Hello!
Could you please try importing demo content checkboxes one by one, instead of importing them all in a bunch.
Also, could you please refer to The7 -> My The7 -> System Status and make sure your server parameters meet theme requirements.
If it doesn’t help, please submit a ticket at https://support.dream-theme.com/
Hello. please, how can I remove the menu off the header for Both desktop and mobile. Ive tried a few things with no avail.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
I dont know if its related to the latest WPBakery update version or SQL or PHP or what, but on the latest The7 with latest WPBakery and everything else, I’m running into this weird glitch where after saving a page, upon previewing it, the entire page styling is blank. No header, footer, nothing, just the contents of the row within the wpbakery page editor. Removing contents in the page editor or changing page title settings or whatever doesn’t fix the problem. I have to delete the page and start over. Example – https://concreteillusi.wpenginepowered.com/portfolio/ – Never had this issue before so wondering if theres a quick fix for this as I need this site up today.
I figured it out. WPBakery has a feature that allows you to create a completely blank page instead of inheriting the site’s headers and footers. What a dumb feature. The7 rocks though.
Hello! Yes, this feature confuses many users 
Glad to hear you have figured everything out!
How can I upload the free PRO Elements plugin? I need a zip file to upload in Wordpress. But when I download here: https://proelements.org it is not a zip file.
I already figured it out. Don’t know how to delete my question
Glad to hear you have resolved the issue!
Hello. how to de register since the site which my code is register is not available anymore? I mean none live. When I try https://my.the7.io/ my key is lock so what now? Thanks
all the site listed is offline years ago aside from those recorded in a host domain or staging domain. I almost forgot this Theme and plan to use on a project since would be a waste not using it.
wo.com mystagingwebsite.com probably recorded in a staging since this is a Host domain (Pressable) up.com da.com de.com j*s.org cloudwaysapps.com – probably recorded in a staging since this is a Host domain closte.com – probably recorded in a staging since this is a Host domain
Hello!
Please note that according to Envato Standard Licenses:
1) “Number of end products” you can build with a single license is “1”;
and 2) “you can’t use … Standard Licenses on multiple clients or jobs”.
- https://themeforest.net/licenses/standard
Also, note that the license “generally … is not transferable”: https://themeforest.net/licenses/faq#license-transferable-a
It means that if you have used your purchase code on one website, you should not use it on any other website(s). Even if the original website went offline.
Our system detected that you used your purchase code on multiple unique domain names (excluding most common dev and staging addresses). Such usage violates the terms of Envato Standard Licenses and, by extension, our copyright. Therefore your purchase code was automatically locked.
Hi,
php error that prevents saving a page:
[11.Oct.2023 07:29:42] Fatal Error in wp-content/themes/dt-the7/inc/extensions/custom-meta-boxes/metabox-fields.php:258 with message:
Uncaught TypeError: count(): Argument #1 ($value) must be of type Countable|array, string given in wp-content/themes/dt-the7/inc/extensions/custom-meta-boxes/metabox-fields.php:258 Stack trace: #0 wp-content/themes/dt-the7/inc/extensions/meta-box/inc/classes/meta-box.php(707): THE7_RWMB_Image_Advanced_MK2_Field::html() #1 wp-content/themes/dt-the7/inc/extensions/meta-box/inc/classes/meta-box.php(344): The7_RW_Meta_Box::apply_field_class_filters() #2 wp-content/themes/dt-the7/inc/extensions/meta-box/inc/classes/meta-box.php(240): The7_RW_Meta_Box::show_field() #3 wp-admin/includes/template.php(1443): The7_RW_Meta_Box->show() #4 wp-admin/edit-form-advanced.php(688): do_meta_boxes() #5 wp-admin/post-new.php(75): require(’...’) #6 {main} thrown
The error is due to the html method taking mixed $meta as argument, and then on line 258 there is count($meta) causing the fatal error, if the $meta is not array. Please add check if the $meta is array before counting it.
I do not need support for this, please consider fixing this error on future release so that I don’t have to manually fix it everytime our client encounter it. Thanks!
Hello! Thank you, I have forwarded this report to our developers.
