39342 comments found.
Weird how I cannot use the backend builder or live builder using ACF or ACF Pro content types. Is it possible to do so?
Hello @cfadr
When it comes to post type, please make sure that you have them enabled to use Avada Builder from Avada > Options > Builder Options tab in this case, more about this can be read here => https://avada.com/documentation/how-to-use-the-avada-builder-options/#toc_Post_Types
However when it comes to ACF, this will probably need some customisation into the files, we will need to check this in details further.
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
This is exactly why I love Avada. I’ve been using it for over 10 years…would not use any other theme or page builder other than Avada to build client websites with crazy functionality with the least amount of code. Just a heads up, I’m attempting to build a Job Board with just Avada, Gravity Forms & ACF, wish me luck. The Avada team just gets it, thank you once again.
We appreciate the kind words and our support team is always there if you need assistance with Avada in future projects.
Thank you. – Abbas
how to create token to register for new domain ?
Hello @ariesproject
The token method has now been replaced with the purchase code actually so what you will need to do in this case is update your Avada towards our latest version using our alternate update methods, we have a very detailed article available for this here => https://avada.com/documentation/how-to-update-the-avada-website-builder/#toc_How_To_Update_Avada_Via_WordPress_Manually
If you need further assistance with this process, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
I just got this coming up. Please advise.
Warning: Undefined array key “default_divider_height” in …....../wp-content/plugins/fusion-builder/shortcodes/fusion-section-separator.php on line 1363
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
So why are you helping many other people asking for help here then? I looked up other problems dealing with undefined array and you replied with helping them. I have several Avada licenses and have been using the theme for years.
It disappeared. It’s ok now.
Glad to hear that.
Its back again. It’s because I had to update to PHP version 8.2. The hosting provider is making is mandatory so this is an Avada issue. When will there be another update to fix this issue?
Hi,
Those are just PHP warnings/notices which are meant for developers only and should be disabled on live/production environments. Our devs will fix those in due time.
You can disable those as guided here:
https://aristath.github.io/blog/wp-hide-php-errorsIf you see issues with a specific theme feature / functionality or the issue persist – please send us a ticket so we can check further for you as we cannot perform troubleshooting here in the comments section.
Thank you. – Abbas
Hi, i cant register my license, though i see in my avada page that it is connected with the proper site, so i cant update and thats annoying. What can i do, i dont want to renew a support for a bug thats from your side.
Hi there
You can log into your support account, navigate to the “Licenses” tab, and manage the sub-domain and top-level domain registration there > https://my.avada.com/licenses/
Click the unlink icon next to the domain type for the specific purchase code – https://d.pr/i/4UYWT6 – Once you have done this, you can log back into the site’s backend and register Avada.
Thank you, MB
Hi there, Avada Slider don’t show the images. I don’t have errors into the console, so i don’t know how can i fix it
Hello @settechiavi
It won’t be possible to provide any info on what could be causing this issue without taking a look into your website, we suggest you to please open a support ticket and our team will follow up.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Strange situation just came up that I have not noticed before. Wondering if it’s a bug with an update? One of my clients links on their site will not work no matter what I do. It is a page that is linked to in the menu. Just like many others. Yet it will not load the page. Very strange. https://bpbslaw.com. Under attorneys, Jimmy J Lefton. all the other attorneys links work his will not work for some reason. Any ideas?
Hello @creativeone
You have a valid support with us and should be able to open a support ticket without any issues, As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Thanks so much for your response. Not sure why I didn’t think of the support system. I recreated the page that was the problem and it seems to be working. Just has a -2 behind the original URL but it works. Thanks so much.
Glad to hear you got it working. The -2 will usually be if the same slug/URL is taken by another page/post.
Please send us a ticket if you still see issues.
Thank you. – Abbas
Good day. I love this theme but I want to use this theme on a new site with Ultimate Membership Pro. Has it been tested?
Hello @Tsiskreli
We have not officially checked this particular plugin with Avada so can not comment regarding the 100% compatibility, however certainly we have customers who are using the plugin mentioned above with their Avada websites, we recommend you get in touch with the plugin author(s) about compatibility report further.
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
Hi+ The Avada Instagram Builder Element gives the following Error: {“error_type”: “OAuthException”, “code”: 400, “error_message”: “Insufficient developer role”} Please advise. Thank you.
Hi,
Our team is working hard to resolve this issue with FB/Meta. We posted a blog post today with more info about this. Please take a look here:
https://avada.com/blog/the-instagram-element-api-issue/
Thank you. – Abbas
Thank you very much!
We’re happy to assist. 
Hello, i have already an online registered website. I’m now cloning it on local, to make some theme changes, and re-installed the Avada Theme. Now the setup is asking me the registered key, can i use my used registered key ( single license ) to setup correctly the theme ?
Thanks.
Hi,
For that, please adjust your local subdomain/domain name for the staging/dev site to the below format and it should work without issues even if you register Avada on both the staging and live site at the same time then:
TLDs – Top-level Domains (domain endings):
.dev (example.dev) *.local (example.local) *.staging (example.staging) *.test (example.test)
Subdomains (domain prefixes):
dev. (dev.example.com) local.* (local.example.com) staging.* (staging.example.com) test.* (test.example.com) wpdev.* (wpdev.example.com) webdev.* (webdev.example.com) devsite.* (devsite.example.com)
Staging domains of hosting providers:
stagingN.* (where N is an unsigned integer) .wpengine.com *.flywheelstaging.com *.dreamhosters.com *.stage.site *.kinsta.cloud *.pantheonsite.io *.myftpupload.com *.cloudwaysapps.com *.staging.wpmu.host *.pressdns.com *.wpcomstaging.com *-liquidwebsites.com *.wpstage.net *.updraftclone.com
Local setups:
localhost* 127.0.0.0
For details, please see: https://avada.com/documentation/avada-registration-and-licensing-faq/
Thank you. – Abbas
i’m working on local address: 127.0.0.1, and i receive the following error:
“The purchase code is already being used on another staging domain”.
Any help ?
Hello @Zullo91
Please access your my.avada.com dashboard and you should be able to manage your license from there without any issues, more about my.avada.com dashboard can be read here => https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
Thanks
-Ammar
Hi there. i have several websites built with Avada and were wondering that there is no way to have blog layout as list ( thumbnail on the left ant excerpt on the right ) grid, mansory, timeline, alternate, ecc … Do we have to use an external plugin ? Thanks
Hi,
I’ve replied to your duplicate query below. Please see that.
Thank you. – Abbas
Hi there. i have several websites built witj Avada and were wondering that there is no way to have blog layout as list ( thumbnail on the left ant excerpt on the right ) grid, mansory, timeline, alternate, ecc … Do we have to use an external plugin ? Thanks
Hi,
You can definitely setup a layout like that with Avada. Our new Post Card feature allows you to custom design the individual item box so you can put the thumbnail / text / title anywhere you want.
For post card setup/usage, please see our guide here:
https://avada.com/documentation/how-to-use-post-cards-in-avada/
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
HI there, why does my website say: The purchase code is already being used on another domain. But when I login to the Avada Acount this domain: www.relayte.co.za is registered? Please help! Thanks!
Hello @schlecks
We have given complete control to user in terms of how they want to manage their Avada licenses, this can be managed under my.avada.com dashboard and more about this can be read here => https://avada.com/documentation/how-to-use-my-avada/#toc_Licenses
If you need further assistance with this, please open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hello I have found the function “WooCommerce Product Quick View” in the global settings. I also found a product post card using the woocommerce quick view (Icon with link to “Quick View”). Unfortunately, there is no function to customize. Except in the global settings and in the post card I also find nothing to quick view on my website. Will the funkiton to customize come out soon?
Hello @crypox
Not entirely sure what you mean by customise here, in terms of what exactly do you want this customisation? we will need you to provide some more context on this query to provide a better response.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Whenever I update this part of header https://prnt.sc/57L1K7Ifuw8W with new offer, it does not reflect on homepage and any other pages. I tried removing cashe, even removed the cashe plugin. have Purge Cache via cloudflare but things are not fixed. I can see appearing while i am logged in.
Any idea for this?
Hello @sunilgupta91
I am afraid that your provided screenshot does not work at all for me, however if a change is not being reflected on frontend despite being saved on backend, it simply means that there is some level of caching involved, I will suggest you to simply try and view the change from a different browser and see if that helps.
If the issue persists, you can open a ticket with our team further and we will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
When will Avada make an update with the Twitter X logo available?
Hi,
The updated X logo will be part of our upcoming Avada update but we do not have timeframe for release to share yet.
Thank you. – Abbas
Where do you edit this except from the posts…
Elementum nulla turpis cursus. Integer liberos kusto euismod aene pretium faucibus
And why isnt this exerpt just the first sentence of the article?
Now every post has the same excert.
I cant buy. a theme that automatically adds the same exerpt for the articles?
Hi,
You likely have dummy excerpt text from the Excerpt field. I replied to your query below. Please see that and send us a ticket if you still see issues as this is not a support platform.
Thank you. – Abbas
Where do the posts get the exert from and why do all the exerts show the same on all the posts?
How do you get just the first 100 characters of a post to show on the preview post?
Hi,
The excerpt text might be coming from the custom Excerpt field when you edit the post.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Just a quick question… under every blog post heading there is some text coming below this … here is an example… https://avada.website/digital-agency/2021/04/16/behind-the-scenes-of-creating-a-ui-kit/ “Vestibulum ac diam sit amet quam vehicula elementum sed sit amet dui vivamus” where is this text coming from?
Hi
Please do enable the excerpt via the screen options in the single post and remove any content present there. If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Great! Thank you! Also if you can let me know how to remove the date as even when I disabled it in the Option it is still showing
Hello @ThemeSurf_TF
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Your meta elements section seems to ignore the language setting. Before importing your Magazine website layout, for example, the website shows the correct translated meta elements. If you import the website and your template adds these meta elements with your builder, the translation is ignored and always shows English “last updated…” “by…” etc. And yes, it works without the post “meta elements” element and I did translate the language files for your plugins and placed them in the described folder. Your element just seems to override or ignore it.
Hi
We are unable to replicate the issue at our end. It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hi, is it somehow possible to add a featured product video instead of an image to woocommerce without an extra plugin? Thanks..
Hello photospirit
By default that is not a possibility to do that, however you can use ACF plugin to generate a custom field for your product type, once that is done you can use post cards to show that field in a custom post card layout.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
