755 comments found.
Is there a Dropbox to access images to edit in adobe illustrator? Want to change some of the text in the photos.
Hi,
We provide free PSD, you can download and edit the files. Please submit a ticket to get full PSD: https://oceanthemes.ticksy.com/
Thank you for using our theme!
Hello Support Team,
I currently use the ONUM theme however when some the text contents from other pages where overlapping on all pages. check the link below as example problem:
https://drive.google.com/file/d/1A9h266NNRYVM4oUNRbnVxxrwVzfD5IG9/view?usp=sharingSorry, please send your link website for check, Thank you!
Hello support Team,
Here’s the URL of the website: www.astridasolutions.com
Hi,
Please change the header and footer for your page or all site: https://docs.oceanthemes.site/onum/2020/10/15/2-header-settings/
Thank you!
Hello Support Team,
Firstly, I would like to extend my gratitude for the exceptional theme you have provided. It has greatly enhanced the aesthetic and functionality of my website. However, I am encountering a couple of issues that I hope can be resolved with your assistance.
Onum Tab Titles Widget Issue: I’ve been facing a problem with the “Onum Tab Titles” widget. Specifically, when I create more than five titles, they are not displayed on a desktop monitor, and there is no navigation option available. Interestingly, they do appear correctly on mobile devices. Additionally, I am struggling to link the content to the respective titles. I suspect this might be related to the CSS ID, but despite my efforts, I can’t seem to resolve this issue. See Screenshot https://postimg.cc/zbPWC86t
Google Review Image Modification: I am very fond of the 3D image featuring the Google review with the red background. However, I would like to modify it to show a 5.0 rating instead of the current 4.9. If possible, could you please make this change or guide me on how to do it myself? See Screenshot https://postimg.cc/sGXkL9nf
I wish to mention that I downloaded your theme through Envato Elements, and as such, I do not have a purchase code, only the license. This prevents me from creating a support ticket through the usual channels. Your guidance on these issues would be immensely valuable.
Best regards,
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you
I am writing to inform you that I am unable to create a support ticket for an issue I’m experiencing with your theme. I downloaded the theme through Envato Elements, and as a result, I do not have a purchase code—only the license code provided by Envato.
Could you please advise on how I can receive support in this situation?
Thanks
Hi,
1, “Onum Tab Titles Widget” supports showing 6 titles or more: https://prnt.sc/157LYjVvwbpx and guide: https://docs.oceanthemes.site/onum/2020/03/09/how-to-make-big-tabs/
2, Google Review Image. You can download the PSD file here: https://www.dropbox.com/scl/fi/flvz3riqo7ktw81r26o2k/rating.psd?rlkey=vvs67e6qagtdo7vaoe9hsxesi&dl=0
Thank you for using our theme!
Thank you so much. My last question is how can i edit this Widget which is placed at the bottom right? https://postimg.cc/VJ6ngvfZ
Hi,
You can setup the “Back To Top” button in WP admin page -> Appearance -> Customize -> Footer
Default the “Back To Top” button on the right and you can set it on the left if want: https://prnt.sc/uJQpNORXJcQx
Thank you!
Hi, thank you very much. Can you please tell me how I can change the size of the buttons, including responsive mode? https://postimg.cc/0bdrWqdK
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you
We’ll add a font size option in Onum Button in the next update version: https://prnt.sc/vmUHVHvmP4Xz
Dear Support Team,
I recently attempted to create a popup that would be activated by clicking one of your buttons. For this, I used the Elementor Template function to create the popup. Unfortunately, I discovered that your buttons do not have an option for dynamic selection, which would allow me to directly choose the desired popup. https://postimg.cc/ppg6K91L. and this is normally= https://postimg.cc/2bryHF2jAs an alternative, I tried assigning a CSS ID, but this led to issues that temporarily made my site inaccessible. To restore functionality to my site, I was compelled to delete the Elementor-created popup template.
Could you please suggest a solution on how to successfully link a popup with one of your buttons without causing similar issues? Your assistance would be greatly appreciated.
Thank you in advance.
Best regards
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you
I am writing to inform you that I am unable to create a support ticket for an issue I’m experiencing with your theme. I downloaded the theme through Envato Elements, and as a result, I do not have a purchase code—only the license code provided by Envato.
Could you please advise on how I can receive support in this situation?
Thanks
Hi @amir-kayali,
What is the difference between Envato Market and Envato Elements?
Envato Elements provides a subscription-based service for unlimited downloads where Envato Market (like ThemeForest, codecanyon, graphicriver etc ) is a marketplace to sell individual items. In the Envato market, there is no subscription service.
Here’s the current list of All Available Items in Elements, just use the search functionality at the top to find any specific Item.
If you like, you can certainly purchase the Item license from Envato Market which will come with 6 months of Author support and lifetime free update download.
Thanks
Hi,
Thank you for the clarification on the differences between Envato Market and Envato Elements.
I have already downloaded the item from Envato Elements and have the license code, as shown in the attached screenshot. https://postimg.cc/xX1zkCyp
However, to submit a support ticket, it appears I need a Purchase Code, which I do not have since the item was obtained through Elements.
Could you please assist me in resolving this issue? I am in a bit of a rush and would greatly appreciate your prompt response to my previous question above.
Thank you very much for your help.
Best regards,
My issue:
“Dear Support Team,
I recently attempted to create a popup that would be activated by clicking one of your buttons. For this, I used the Elementor Template function to create the popup. Unfortunately, I discovered that your buttons do not have an option for dynamic selection, which would allow me to directly choose the desired popup. https://postimg.cc/ppg6K91L. and this is normally= https://postimg.cc/2bryHF2j As an alternative, I tried assigning a CSS ID, but this led to issues that temporarily made my site inaccessible. To restore functionality to my site, I was compelled to delete the Elementor-created popup template.
Could you please suggest a solution on how to successfully link a popup with one of your buttons without causing similar issues? Your assistance would be greatly appreciated.
Thank you in advance.
Best regards”
Sorry for support delay, please read more this guide and setup for your website: https://elementor.com/help/how-do-i-create-my-first-popup/ . Thank you!
Hello, could you please guide me on how to unsubscribe from the automated blog posts? I would like to stop receiving these updates.
Thank you for your assistance.
Hi,
Sorry, I don’t understand your question, can you send me a screenshot of what you are talking about?
Thank you!
Hello,
I’ve noticed that ever since I started using your WordPress theme, my site has been automatically posting blog entries. Could you guide me on how to disable this feature?
https://postimg.cc/ftHH5kKdThanks!
Hi,
Sorry, Onum theme doesn’t have auto posting feature. Please check the plugins you are using.
Thank you!
Hi,
why doesnt this element display the entire picture with a blue circle?
https://postimg.cc/NyH0PqsVThank you
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you
I am writing to inform you that I am unable to create a support ticket for an issue I’m experiencing with your theme. I downloaded the theme through Envato Elements, and as a result, I do not have a purchase code—only the license code provided by Envato.
Could you please advise on how I can receive support in this situation?
It is my last question please
Thanks
Hi,
You need a regular license to receive support from us.
After purchase: https://prnt.sc/bBKu67Tx5a6K , Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Thank you!
Hello
My template is showing the following error in the header:
Warning: Undefined array key “link” in /home/maria/public_html/wp-content/themes/onum/inc/backend/color.php on line 253
Warning: Undefined array key “link” in /home/maria/public_html/wp-content/themes/onum/inc/backend/color.php on line 255
Warning: Undefined array key “active” in /home/maria/public_html/wp-content/themes/onum/inc/backend/color.php on line 261 About WordPress
Please help fix it.
thanks
Hi,
We are supporting your issue via email, please reply to our email.
Thank you!
After updating Contact Form 7, the homepage contact form is messed up on mobile. I removed all empty space / break lines in the contact form but it did not help. I see more have this issue. Do you have a solution? Screenshot here: https://postimg.cc/cKYvThrs
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi Thank you
I dont have access anymore can you please help me here
Its a common issue, you have no solution?
Hi, Please send your link website for check and help. Thank you!
Thank you, I have sent email to you
Hi,
Please check your email. We have sent an update file.
Thank you!
Hello theme developers, we user your theme Onum on our website. On mobile devices the mobile menu is not clickable. How can we fix this? Kind regards.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello,
I really like your theme, very easy to use and very aesthetic. I need your help to customizing my theme, there are some options that are not shown in customize settings, I’ve downloaded your theme for envato elements, so I don’t have purchase code. How can you help me? Thank you.
Hi,
For technical support, you need a purchase code for the Onum theme from Envato Market.
Documentation online: https://docs.oceanthemes.site/onum/
Thank you for your using the Onum theme!
Hi,
We’ve bought the Onum WP theme and loving it so far. Great job!
We really like the Particles effect that’s present on the home page, but we’d like to have this one on every page of the website.
Is it possible to turn on the Particles features for the entire website?
Thanks.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
Hi, Does it support PHP 8.1?
Hi,
Yes sure, Onum theme supports PHP version 8.1 or higher.
Thank you for your interest in our theme!
Hello, menu in header is not clickable. Please help. About us and contact is not clickable and after every upgrade I have this problem. I use Onum.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
I did try to contact you but it is asking me pay for support. I cannot do that. Would you please help fix the menu button? The last two are not clickable when I create a new one on the header. thanks
Hi,
Please send me your website address and attach a few detailed images of the problem you are having.
Please contact via email: https://themeforest.net/user/oceanthemes#contact
Best Regards, OceanThemes
In which fantasy world do you think is a good idea to import 1888 spam comments within the demo data?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
Hello, Can you send me a link to download the .psd files for Onum theme? My purchase code is – cebcc3a9-e32e-40b2-9bba-9d549a8fd30b
Thanks in advance The Oliver Media Group
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
I renewed my support license, but I’m still getting the message that it’s expired.
Hi,
Please don’t worry, It takes some time for the server to update your new license.
Thank you!
This is the error message that I’m getting – https://share.cleanshot.com/mDC0W2ky
Can you send me the link to download please.
Hi,
Try to submit a ticket with your Onum purchased code: https://oceanthemes.ticksy.com/submit/#100016240 and https://prnt.sc/tItpe2elCyCY
Thank you!
This is what I get when I click your support link – https://share.cleanshot.com/N2gGMsgh
Hi,
Please check your tickets, we have sent download link for PSD files.
Thank you!
Hi, I have problem with our site. In backend view, all is working fine, I can see Slider Revolution, Header is working as it should and Onum Testimonial Slider also working. However, when I use Incognito browser, all of those actually missing or broken.
1. Slider Revolution not apear. 2. Onum Testimonial Slider become list instead of slider 3. Mobile menu not working when view in actual mobile phone
I have follow previous reported issue like https://oceanthemes.ticksy.com/article/16760/ but it does not work.
Hi,
I have some solutions for you as follows:
1, Please update the Onum theme 1.2.15 and all the plugins’ latest versions, WordPress 6.3.1.
2, Fix error some CSS changes may not appear immediately after saved them: https://oceanthemes.ticksy.com/article/19642/
Thank you for your using our Onum theme!
Hi there! Your theme is absolutely brilliant. I’ve been using it for a few days now and it’s wonderful. Thank you!
One thing I have trouble in finding:
Under a blog post, I have the Author Bio -> Related Posts -> Leave a Comment order.
How do I change the order of that to: Leave A comment -> Related Posts -> Author Bio?
Thank you in advance!
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
Done 
I must say, you are quite fast in responding on this sales page. When my ticket has been open for over 8 hours. Can’t help but wonder, is there such a backlog in support matters that it takes over 8 hours, yet on the sales page it only takes about an hour ?
Sorry, please check our support time 9 am – 18 pm and Monday to Friday GMT+7, Thank you!
Hi,
I lost my mobile header somehow. Don’t know what I have done wrong, the menu’s are complex.
Please help. https://freeforumhosting.comNevermind, figured it out.
Great work, thank you!
Hi please need to change de line colors in de mobile menu wher can i do that please
Hi,
Please send me a screenshot about your problems. Use this software: https://app.prntscr.com/en/index.html
Thank you!
Hi ok this is the concern
Great, Thanks!
please waiting for the solution
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
Hi Stil waiting for a solution please
Hi,
Please send me a screenshot about your problems. Use this software: https://app.prntscr.com/en/index.html
Still waiting for a screenshot from you. Please
Thank you!
Hi,
I have a solution for you, please see and follow this guide:
1, On front page: https://prnt.sc/TVUWIHsK0qQy
2, In the backend edit page: https://prnt.sc/oRomX7eVw4Ox
Thank you!
tks it works
Great work, Thanks!
Hello, I bought the theme and installed a demo. Then all content was exchanged. What I notice, however, is a connection to a USA server (Amazonaws) – this is a big problem because USA server connections in Europe violate data protection law. I’ve searched everywhere, including the source code, and I can’t find the connection integration.
The Connection is: -> Onum-wp.amazonaws.com -> images -> logo-9-home
(No i dont use the Demo Home 9 and its on all pages, its everywhere). How to remove this image, connection?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our Theratio theme!
” 31+ PSDs included with Images, Graphics. “
This is meaning i can use the Graphice and images of the Demo ? I ve a right / licence to use it after buy?
Hi,
We provide free PSD files, but images and stock images are for demo purposes only and you need to purchase a license for each image.
Thank you!
I always update the them as soon as you update Onum. Now When i click at the main page to customize the menu, i get this error, the website has created a mess. please help fix the issue. thanks
error:
Warning: Attempt to read property “post_status” on null in /home/.../public_html/wp-admin/includes/template.php on line 2286
Warning: Attempt to read property “post_status” on null in /home/gwm/public_html/wp-admin/includes/template.php on line 2290
Warning: Attempt to read property “post_status” on null in /home/gwm/public_html/wp-admin/includes/template.php on line 2296
Warning: Attempt to read property “post_status” on null in /home/gwm/public_html/wp-admin/includes/template.php on line 2300
Warning: Attempt to read property “ID” on null in /home/gwm/public_html/wp-admin/includes/template.php on line 2304
Warning: Attempt to read property “post_status” on null in /home/gwm/public_html/wp-admin/includes/template.php on line 2308
Warning: Attempt to read property “ID” on null in /home/gwm/public_html/wp-admin/includes/template.php on line 2313
Warning: Attempt to read property “ID” on null in /home/gwm/public_html/wp-admin/includes/template.php on line 2317
Warning: Attempt to read property “ID” on null in /home/gwm/public_html/wp-admin/includes/template.php on line 2322
I tried to contact but it ia asking me to purchase support. I cannot do that. I really need your help. thanks
Hi,
Please go to your WP Admin -> Apperance -> Menus -> Remove the menu items where is the error: https://prnt.sc/MSn6lYrmTpqt
Thank you!
Tips to fix menu errors: https://oceanthemes.ticksy.com/article/19451
Hello
the site has become buggy and gives error in the backend. Please help
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Or contact with us via email: https://themeforest.net/user/oceanthemes#contact
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I did try to contact you but it is asking me pay for support. I cannot do that.
Or contact with us via email: https://themeforest.net/user/oceanthemes#contact
I got a message with solution i did as it says but the problem persists.
I went to WP Admin -> Apperance -> Menus -> Remove the menu items but this did not solve the problem and my home menu is gone now
Please send wp admin account via email for check and support, Thanks!
ok i send it now.
I responsed to your email and provided the wp admin account but got this response: We’ll not support by email from now.
We support your problem and reply your questions / requests on Our support system :
https://oceanthemes.ticksy.com/Please go to our support system and submit a ticket about your problem and your questions for support.
Thank you so much !
I cannot open a ticket with purchase ID because it is expired. This is a bug and I hope you fix it. I do not have a plugin that conflicts with theme, it is some sort of issue. I contacted my hosting and they told me talk to you rtemplate provider as this is not hosting or server issue. It theme issue.
Hi,
We have resolved your issue and provided email support. If someone is facing the same problem then please see this guide: https://oceanthemes.ticksy.com/article/19451/
Thank you!
