752 comments found.
Hello
My template is showing the following error in the header:
Warning: Undefined array key “link” in /home/maria/public_html/wp-content/themes/onum/inc/backend/color.php on line 253
Warning: Undefined array key “link” in /home/maria/public_html/wp-content/themes/onum/inc/backend/color.php on line 255
Warning: Undefined array key “active” in /home/maria/public_html/wp-content/themes/onum/inc/backend/color.php on line 261 About WordPress
Please help fix it.
thanks
Hi,
We are supporting your issue via email, please reply to our email.
Thank you!
After updating Contact Form 7, the homepage contact form is messed up on mobile. I removed all empty space / break lines in the contact form but it did not help. I see more have this issue. Do you have a solution? Screenshot here: https://postimg.cc/cKYvThrs
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi Thank you
I dont have access anymore can you please help me here
Its a common issue, you have no solution?
Hi, Please send your link website for check and help. Thank you!
Thank you, I have sent email to you
Hi,
Please check your email. We have sent an update file.
Thank you!
Hello theme developers, we user your theme Onum on our website. On mobile devices the mobile menu is not clickable. How can we fix this? Kind regards.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello,
I really like your theme, very easy to use and very aesthetic. I need your help to customizing my theme, there are some options that are not shown in customize settings, I’ve downloaded your theme for envato elements, so I don’t have purchase code. How can you help me? Thank you.
Hi,
For technical support, you need a purchase code for the Onum theme from Envato Market.
Documentation online: https://docs.oceanthemes.site/onum/
Thank you for your using the Onum theme!
Hi,
We’ve bought the Onum WP theme and loving it so far. Great job!
We really like the Particles effect that’s present on the home page, but we’d like to have this one on every page of the website.
Is it possible to turn on the Particles features for the entire website?
Thanks.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
Hi, Does it support PHP 8.1?
Hi,
Yes sure, Onum theme supports PHP version 8.1 or higher.
Thank you for your interest in our theme!
Hello, menu in header is not clickable. Please help. About us and contact is not clickable and after every upgrade I have this problem. I use Onum.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
I did try to contact you but it is asking me pay for support. I cannot do that. Would you please help fix the menu button? The last two are not clickable when I create a new one on the header. thanks
Hi,
Please send me your website address and attach a few detailed images of the problem you are having.
Please contact via email: https://themeforest.net/user/oceanthemes#contact
Best Regards, OceanThemes
In which fantasy world do you think is a good idea to import 1888 spam comments within the demo data?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
Hello, Can you send me a link to download the .psd files for Onum theme? My purchase code is – cebcc3a9-e32e-40b2-9bba-9d549a8fd30b
Thanks in advance The Oliver Media Group
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
I renewed my support license, but I’m still getting the message that it’s expired.
Hi,
Please don’t worry, It takes some time for the server to update your new license.
Thank you!
This is the error message that I’m getting – https://share.cleanshot.com/mDC0W2ky
Can you send me the link to download please.
Hi,
Try to submit a ticket with your Onum purchased code: https://oceanthemes.ticksy.com/submit/#100016240 and https://prnt.sc/tItpe2elCyCY
Thank you!
This is what I get when I click your support link – https://share.cleanshot.com/N2gGMsgh
Hi,
Please check your tickets, we have sent download link for PSD files.
Thank you!
Hi, I have problem with our site. In backend view, all is working fine, I can see Slider Revolution, Header is working as it should and Onum Testimonial Slider also working. However, when I use Incognito browser, all of those actually missing or broken.
1. Slider Revolution not apear. 2. Onum Testimonial Slider become list instead of slider 3. Mobile menu not working when view in actual mobile phone
I have follow previous reported issue like https://oceanthemes.ticksy.com/article/16760/ but it does not work.
Hi,
I have some solutions for you as follows:
1, Please update the Onum theme 1.2.15 and all the plugins’ latest versions, WordPress 6.3.1.
2, Fix error some CSS changes may not appear immediately after saved them: https://oceanthemes.ticksy.com/article/19642/
Thank you for your using our Onum theme!
Hi there! Your theme is absolutely brilliant. I’ve been using it for a few days now and it’s wonderful. Thank you!
One thing I have trouble in finding:
Under a blog post, I have the Author Bio -> Related Posts -> Leave a Comment order.
How do I change the order of that to: Leave A comment -> Related Posts -> Author Bio?
Thank you in advance!
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
Done 
I must say, you are quite fast in responding on this sales page. When my ticket has been open for over 8 hours. Can’t help but wonder, is there such a backlog in support matters that it takes over 8 hours, yet on the sales page it only takes about an hour ?
Sorry, please check our support time 9 am – 18 pm and Monday to Friday GMT+7, Thank you!
Hi,
I lost my mobile header somehow. Don’t know what I have done wrong, the menu’s are complex.
Please help. https://freeforumhosting.comNevermind, figured it out.
Great work, thank you!
Hi please need to change de line colors in de mobile menu wher can i do that please
Hi,
Please send me a screenshot about your problems. Use this software: https://app.prntscr.com/en/index.html
Thank you!
Hi ok this is the concern
Great, Thanks!
please waiting for the solution
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
Hi Stil waiting for a solution please
Hi,
Please send me a screenshot about your problems. Use this software: https://app.prntscr.com/en/index.html
Still waiting for a screenshot from you. Please
Thank you!
Hi,
I have a solution for you, please see and follow this guide:
1, On front page: https://prnt.sc/TVUWIHsK0qQy
2, In the backend edit page: https://prnt.sc/oRomX7eVw4Ox
Thank you!
tks it works
Great work, Thanks!
Hello, I bought the theme and installed a demo. Then all content was exchanged. What I notice, however, is a connection to a USA server (Amazonaws) – this is a big problem because USA server connections in Europe violate data protection law. I’ve searched everywhere, including the source code, and I can’t find the connection integration.
The Connection is: -> Onum-wp.amazonaws.com -> images -> logo-9-home
(No i dont use the Demo Home 9 and its on all pages, its everywhere). How to remove this image, connection?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our Theratio theme!
” 31+ PSDs included with Images, Graphics. “
This is meaning i can use the Graphice and images of the Demo ? I ve a right / licence to use it after buy?
Hi,
We provide free PSD files, but images and stock images are for demo purposes only and you need to purchase a license for each image.
Thank you!
I always update the them as soon as you update Onum. Now When i click at the main page to customize the menu, i get this error, the website has created a mess. please help fix the issue. thanks
error:
Warning: Attempt to read property “post_status” on null in /home/.../public_html/wp-admin/includes/template.php on line 2286
Warning: Attempt to read property “post_status” on null in /home/gwm/public_html/wp-admin/includes/template.php on line 2290
Warning: Attempt to read property “post_status” on null in /home/gwm/public_html/wp-admin/includes/template.php on line 2296
Warning: Attempt to read property “post_status” on null in /home/gwm/public_html/wp-admin/includes/template.php on line 2300
Warning: Attempt to read property “ID” on null in /home/gwm/public_html/wp-admin/includes/template.php on line 2304
Warning: Attempt to read property “post_status” on null in /home/gwm/public_html/wp-admin/includes/template.php on line 2308
Warning: Attempt to read property “ID” on null in /home/gwm/public_html/wp-admin/includes/template.php on line 2313
Warning: Attempt to read property “ID” on null in /home/gwm/public_html/wp-admin/includes/template.php on line 2317
Warning: Attempt to read property “ID” on null in /home/gwm/public_html/wp-admin/includes/template.php on line 2322
I tried to contact but it ia asking me to purchase support. I cannot do that. I really need your help. thanks
Hi,
Please go to your WP Admin -> Apperance -> Menus -> Remove the menu items where is the error: https://prnt.sc/MSn6lYrmTpqt
Thank you!
Tips to fix menu errors: https://oceanthemes.ticksy.com/article/19451
Hello
the site has become buggy and gives error in the backend. Please help
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Or contact with us via email: https://themeforest.net/user/oceanthemes#contact
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I did try to contact you but it is asking me pay for support. I cannot do that.
Or contact with us via email: https://themeforest.net/user/oceanthemes#contact
I got a message with solution i did as it says but the problem persists.
I went to WP Admin -> Apperance -> Menus -> Remove the menu items but this did not solve the problem and my home menu is gone now
Please send wp admin account via email for check and support, Thanks!
ok i send it now.
I responsed to your email and provided the wp admin account but got this response: We’ll not support by email from now.
We support your problem and reply your questions / requests on Our support system :
https://oceanthemes.ticksy.com/Please go to our support system and submit a ticket about your problem and your questions for support.
Thank you so much !
I cannot open a ticket with purchase ID because it is expired. This is a bug and I hope you fix it. I do not have a plugin that conflicts with theme, it is some sort of issue. I contacted my hosting and they told me talk to you rtemplate provider as this is not hosting or server issue. It theme issue.
Hi,
We have resolved your issue and provided email support. If someone is facing the same problem then please see this guide: https://oceanthemes.ticksy.com/article/19451/
Thank you!
Particles Option is not showing when I updated elementor & activated container option.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I downloaded the theme from Envato elements and don’t have a purchase code, I need hep with the theme, how should I try to submit a ticket?
Hi,
Please read more this guide: https://www.wpbeginner.com/plugins/how-to-add-header-and-footer-code-in-wordpress/
Thank you!
that doesn not answer my question. should I buy the theme to get the support?
Hi,
Please submit a ticket to get support from our developer.
Thank you!
Hello, I’m using elementor and trying to embed chat box within the page section as a normal element not fixed in the corner or anything. however when I try to use the code it’s taking up the whole page and isn’t contained within a section. here is the code that I’m trying to implement: http://tpcg.io/_YIAD5A attached 2 images, one shows the Elementor editor and that’s how I want the chat box to appear and the second one shows how it appears on the actual live page. I tried doing it without elementor it still doesn’t work. I tried on other website and worked well. so I believe it has to be a theme problem. images: https://imgur.com/a/WbntWir thank you
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I downloaded theme from envato elements and don’t have a purchase code , how should I try to submit a ticket?
Hi,
Please read more this guide: https://www.wpbeginner.com/plugins/how-to-add-header-and-footer-code-in-wordpress/
Thank you!
that doesn not answer my question. should I buy the theme to get the support?
Hi,
Please submit a ticket to get support from our developer.
Thank you!