6689 comments found.
Hi,
We use a plugin to show a popup when the user adds to cart a product (YITH WooCommerce Added to Cart Popup), but it doesn´t work fine with Xstore.
This plugin conflicts with the XStore theme, specifically with the XStore Core plugin. This plugin performs the “etheme_svp_cart” ajax action when you add the product to the cart.
How can we disable the ajax cart addition performed by Xstore, so that the ajax call is not made?
Thanks.
Hello, Temptel,
Thank you for contacting us and for using XStore.
You can enable our popup via Theme Options > WooCommerce > Shop > Shop page layout > Product Added Notification.
“Ajax Add To Cart” can be disabled via Theme Options > WooCommerce > Single product builder > Add To Cart & Quantity.
Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins altogether.
If you need any other assistance, please submit a request via our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
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ok, thanks
Hello, Temptel,
You’re welcome!
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Hi, I want to display 5 products on large screen, 4 products on small screen, 3 products on tablet and 2 products on mobile in shop page.
Hello, @braincodersltd,
Thank you for contacting us and for using XStore.
If you wish to display a specific number of products on different devices on your shop page, we recommend using the XStore product archive builder. This tool allows you to create a custom layout and set the number of product columns you wish to display on the archive pages using Elementor.
Please refer to the attached image for further clarification.https://imgur.com/eet9FJY
We also encourage you to read and follow the steps outlined in our theme documentation for a more comprehensive guide.
https://xstore.helpscoutdocs.com/article/191-xstore-products-archive-builder-with-elementor
Should you encounter any issues, please refer to our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/ for assistance.
Best Regards,
The 8Theme Team.
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When I open it shows “Sorry, you are not allowed to access this page.”
Hello, Braincodersltd,
We appreciate your prompt response.
Do you use the latest theme version? https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update
Contact us via the contact form on this page – https://themeforest.net/user/8theme Provide the URL of your site and temporary wp-admin access, so we can take a closer look at your settings.
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I don’t see multivendor demo. WCFM Any idea when that will be available?
Hello, Simonsitto999,
Thank you for getting in touch with us.
Please check this demo – https://xstore.8theme.com/demos/2/wcfm-marketplace/store/organic-planet-store/
Import the Organic01 version and install the WCFM Marketplace plugin and you’ll get that demo.
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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top of the day, quick one does a demo import erase existing content on a website for your theme, cos what i am interested in is just a theme change
Hello, @daveemma,
Thank you for expressing interest in our theme.
We are pleased to confirm that you can indeed achieve your desired result using our theme. We understand that you wish to import the demo content without removing your existing content. During the import process of our theme demo, you will have the option to select what you wish to import. For your reference, please see the following screenshot: https://postimg.cc/9rZg8yb7
Furthermore, you can utilize the Xstore Studio functionality to import any demo section or page as per your needs, without importing the entire demo. For more information, please refer to our theme documentation at the following link: https://xstore.helpscoutdocs.com/article/148-xstudio-feature-of-xstore-wordpress-theme
Should you have any further questions or require additional assistance, please do not hesitate to contact us.
Thank you for considering our services.
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Hello! After updating the theme to the latest version, when I try to enter the “Theme Options” page, I get a 404 error, page not found… How can I fix this?
Thank you!
Hello, @itiko,
Thank you for contacting us and for using XStore.
We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.
Please note that you should take a complete backup of your site before proceeding.
Further assistance you can get on the support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ or by email – https://themeforest.net/user/8theme Do not forget to provide the URL of your site and temporary wp-admin access, so we can check your settings.
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8theme team.
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I await for a response. Best regards
Hello, Eggeno,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Theme Options > WooCommerce > Single Product Builder > move the sidebar element into another section. Further assistance you can get on the support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ or by email – https://themeforest.net/user/8theme Do not forget to provide the URL of your site and temporary wp-admin access, so we can check your settings.
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OK Thanks for reply, but the problem is also in your demo: https://xstore.8theme.com/elementor/demos/minimal-electronics/product/hi-resolution-bluetooth-4-0-wireless-speakers/
Sidebar in your demo is aligned on top because you have insert it before full product description section. And this is not correct because in mobile view you will have the sidebar before the full product description. You can see this video for detail: https://watch.screencastify.com/v/dYyHdKdooNfEOGjacaZ2If you change the position of the section, inserting first the tab section (full description) and then the sidebar section, you will get the same error that is visible on the screenshot https://prnt.sc/g0WyRSiRJPKv
Plaese, fix this bug! I await for a response
Best regards
Hello, Eggeno,
We appreciate your prompt response.
This is not a bug but a predefined behavior. This demo used our old single-product builder. If you do not like it, just activate our new Single Product Builder – https://xstore.helpscoutdocs.com/article/190-xstore-single-product-builder-with-elementor It allows create a custom layout of a single product page with Elementor and hide/show/reorder elements for mobile.
We hope this information is helpful.
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8theme team
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Hello, we would like to use your theme with WCFM. Are you fully compatible with WCFM in all its versions? Are you compatible with WCFM store and products map (GEO Locate?) Thank you.
Hello, Web-elettronica,
Thank you for your interest in our theme!
XStore is compatible with WCFM plugin, here is an example – https://xstore.8theme.com/demos/2/wcfm-marketplace/store-list/
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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I have asked a client to buy the license, he just bought it, and its not working.
Hello, TheNextRex,
Thank you for getting in touch with us.
Have you tried to contact the support of ThemeForest?
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8theme team
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Hi i have imported eco energy theme. I dont know why its not showing the home banner. Please help
Hello, Prithwimig16,
Thank you for getting in touch with us.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon.
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Is it possible to disable the link to my account page when clicking the my account tab in the desktop header.
Hello, Dimarofunebibo,
Thank you for getting in touch with us.
Have you already purchased our theme? We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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My floating navigation sales booster is not working, I don’t know if it’s a bug. When enabled, I see this error, it opens WhatsApp which is the first button on the sales booster. You can check the screenshot: https://prnt.sc/s2xBELbsWU8H
Hello, Michaelteye,
Thank you for choosing XStore as your WooCommerce WordPress theme.
1/ Please make sure that you are using the latest theme version – 9.2.2.
2/ Go to XStore > Patcher > Apply all patches.
3/ Contact us by email via form on this page – https://themeforest.net/user/8theme Describe your problem one more time, and provide URL of your site + temporary wp-admin access, so we can check your settings.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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Okay thanks
Hello, Michaelteye,
You’re welcome!
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8theme team
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Hello,
Since I updated the theme V.9.2.2 and the core plugin V.5.2.2, I found a bug in the Sales Booster features for Progress Bar and Cart / Checkout Progress Bar.
Changes to Cart / Checkout Progress Bar options are not saved https://prnt.sc/WLfBb_4nU0er when viewed in the cart https://prnt.sc/2U9TX2yYUx-C
Due to this bug, I cannot use this feature…
Fix it, please.
Hello, Davidferfer,
Thank you for contacting us and for using XStore.
Please go to XStore > Patcher > Apply all patches.
We trust that the information provided will be of significant assistance to you.
Kind Regards,
8theme team
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Hello,
“Live Paste feature” not working! I’m copying (As shown in your video) but it can’t be pasted, i get this message!
“Live Paste feature is not allowed right now, because you didn’t copy any section before. You can find nice looking sections here: ........”
- Tell me, what are the possible reasons?
- How do I activate “Live Paste”?
I tried this:
1. we have updated the theme, plugins, flushed the cache, and browser history. – did not work
2. disabling all third-party plugins (including cache plugins) – does not work
Best Regards
Hello, Amargrup,
Thank you for contacting us and for using XStore.
Make sure that the problem is not caused by custom code in your child theme.
Contact us by email – https://themeforest.net/user/8theme Provide URL of your site and temporary wp-admin access, so we can take a closer look.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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Hi, Elementor has released a new update, v3.17.1 and I’d like to know if I can update it safely with your latest (9.2.2/5.2.2) theme/plugin version. Thank you
Hello, Marianogi,
Thank you for contacting us and for using XStore.
Yes, you can update the Elementor plugin.
Kind Regards,
8theme team
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MY ACCOUNT, again
In the My Account menu there is a basic generic avatar that came with this template I assume. I have tried looking everywhere for the upoad new avatar on the MY ACCOUNT menu area but I cant see anything. How can I do this please?
Its not feeling so multivendor as I hoped it would so far.
Need help please
Hello, Tomoko33,
Thank you for getting in touch with us.
Please use our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon on the forum.
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8theme team
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I have resolved this issue myself thanks
Hello, Tomoko33,
Thank you for letting us know.
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MY ACCOUNT The MY ACCOUNT button on the right has many functions I see but it does not have a link or function for the seller to upload a new listing/product. I am using wcfm Ultra multi Vendor with Yith Auction Plugin. To add a new item I have had to create a new link in the Main Menu but this defeats the purpose of the My Account Menu on the right. I need to add a link to add a new listing/product in the My Account Menu How can this me acheived please? Thank you
Hello, Tomoko33,
Thank you for contacting us and for using XStore.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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I resolved this
Hello, Tomoko33,
Thank you for letting us know.
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Hello I am using Cloudflare and WP Rocket on my site and the times are ok but not great. I know great is hard with such a heavy front page with so many components etc however its the DOM size thats really killing my speed and yet my DOM is not excessive. I noticed that you also have a speed function within the template and my question is this. What functions can I use from that which will work well with WP Rocket and Cloudflare? Its not really clear on what to do in reality. Please advise.
Hello, Tomoko33,
Thank you for choosing XStore as your WooCommerce WordPress theme.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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Hello! My product images are pretty bad quality on my website (not on the single product page, they look perfect right there). I believe it is because of compression, for the website speed? But now they look really bad. Can I do something about that? Thanks a lot!!
Hello, @tigerdesign2,
Thank you for contacting us and for using XStore.
To address your concern, we recommend that you refer to our theme documentation about Product Images at- https://xstore.helpscoutdocs.com/article/89-product-images
We hope this information is helpful.
Should you encounter any issues, please submit a request on our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/ for assistance.
Best Regards,
The 8Theme’s Team.
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Hello
As you know I have recently purchased your theme which now sits with the other 6 pages of themes I have on themeforest. So far so good but like any new theme there is a learning curve and in this instance a little steeper than I am used to. I have 2 initial questions 1. I want a small border radius around the item images on the front page. I am advertising used cars and all I have is rectangular images with square corners that look 2010 and not 2023. I small radius would help. Is there someway to do this or does it require customisation? 2. There is a call to action when I am going to exit (Before you go) the theme with a young lady and text that I want to change. Where can I find this please.
Thats all for now
Thank you
Hello, Tomoko33,
Thank you for choosing XStore as your WooCommerce WordPress theme.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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Hi, Pre-sale question:
Do you have any demo to check the user dashboard after they are logged in and purchase products/services? Does it have dark mode? Does it have sticky menu?
Hello, Sdd01,
Thank you for your interest in our theme!
We do not have such demo, but we do provide a 7-day money-back guarantee. This allows you to purchase the theme and test it out. If you are not satisfied, you can request a full refund within the 7-day period.
Dark mode can be activated via Theme Options > Styling/Colors, and Sticky header via our Header Builder.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
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8theme team
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Thank you for the prompt response! Regarding dark mode, does it have the switch option? or Do I have to choose between having the website in dark mode or light mode? Does the website adapt to the user’s browser setting?
Hello, Sdd01,
We appreciate your prompt response!
You will be able to choose between having the website in dark mode or light mode via Theme Options > Styling/Colors.
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