6657 comments found.
Hi,
I have an error on the website with the update of plugins XStore_Core_v.5.2.3, it keeps loading when adding to the cart and the product is not being added.
Is there a solution for this? Has it been reported?thanks!!
Hello, Nodos,
Thank you for reaching out to us and for choosing XStore for your needs.
We have conducted thorough testing on our end and have not encountered the issues you mentioned on any of our test sites.
To ensure that the problem you are experiencing is not a result of a third-party plugin or custom code, we kindly ask that you verify this on your end.
For further assistance, please create a topic on our support forum. Our team is ready to provide you with the necessary support. You can access the forum at the following link: https://www.8theme.com/forums/xstore-wordpress-support-forum/
We look forward to helping you resolve this matter.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
ok thanks!!!
hey,
Im unable to activate theme. it just goes into endless load (the green button). i got max execution time 120 on my server could this cause the problem?
Hello, Beautyzone,
Thank you for choosing XStore as your WooCommerce WordPress theme.
We would recommend you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello,
Does the theme have all brands page?
Hello, Beautyzone,
Thank you for contacting us and for using XStore.
Please check this topic – https://www.8theme.com/topic/show-brands-list-in-a-page-with-elementor/
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you via the support forum.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello! Can I update my site to latest wordpress 6.4.1 version? Is xstore theme compatible? Let me know! Regards
Hello, Eggeno,
Thank you for contacting us and for using XStore.
We’ve not found compatibility issues yet, but we will officially declare the compatibility in the next time update only.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Okay. So I’ll wait for your next release
I’m in no hurry! 
Thanks for support
Best regards!
Hello,
Great. You’re welcome!
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Yesterday I installed the template on my localhost to test if it works and today I wanted to install the rar on my domain but it won’t let me install it, the link expired, what’s that friend like? I want a solution
Hello, Camposarnoldcn,
Thank you for getting in touch with us, but we can’t verify your purchase right now.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon on the support forum.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hi team,
If we I want to upload the theme from ftp which exact folder do I need to upload??
Thank you.
Hello, Bachlrlifestyle,
Thank you for contacting us and for using XStore.
Themes should be uploaded to /wp-content/themes/ and plugins to the /wp-content/plugins/ folder. Read more – https://www.wpbeginner.com/beginners-guide/how-to-use-ftp-to-upload-files-to-wordpress-for-beginners/#:~:text=Themes%20should%20be%20uploaded%20to,%2Dcontent%2Fplugins%2F%20folder%20.
To download the theme from ThemeForest you will need to enter the downloads area ThemeForest account, where you can view all your purchased themes. Find the XStore template among them, and click on the Download button to the right of the main content. Download the theme’s .zip file directly – https://prnt.sc/FgSnuAGQPrTY https://help.elements.envato.com/hc/en-us/articles/360000629466-How-to-Install-a-Theme-on-WordPressKind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hi,
Yes I know but what folder to upload from ftp can you give folder name!
Hello, Bachlrlifestyle,
“xstore” theme folder should be uploaded into the “themes” folder (it is the folder name in the wp-content folder https://prnt.sc/yqx7uReVcRT5 ).
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello Team,
See I have uploaded the same file this is the error i am getting while installing the plugins. Ref: http://139.59.47.224/wp-content/uploads/2023/11/Install-Required-Plugins.png
Please help.
Thank you.
Hello, Bachlrlifestyle,
We appreciate your prompt response.
Please contact our support team – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello Team,
Working with this theme is taking a lot time, If I cancel this theme can you refund the amount? so that I can purchase new one. Please help.
Thank you!
Hello Team
Please update, it’s little urgent to me, I am trying to build this website in some urgency purpose.
Thank you.
Hello Team,
Will you please update?
Hello, Bachlrlifestyle,
As we can see there is not a theme problem, but something is wrong with the WP settings or on the server side. Let’s continue our conversation via the support forum.
If you are not satisfied using our theme you can submit a refund request here – https://themeforest.net/refund_requests/new
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello,
Issue showing blow Instagram feed, cURL error 28: Operation timed out after 5000 milliseconds with 0 out of -1 bytes received
Thank You
Hello, Cloud-tech,
Thank you for contacting us and for using XStore.
We would recommend you to re-connect Instagram account as described here – https://xstore.helpscoutdocs.com/article/189-instagram-api-token
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello! Fake Sale Popup is not loaded in my website. Why? The other sales booster items work. Please can you help me? If you agree, I can give you access to my site so you can check it out. Let me know!
Best regards!
Dear, eggeno,
Certainly! To proceed with the investigation, please contact us here: https://www.8theme.com/contact-us/ and provide access to your admin panel and FTP. This will allow us to review and diagnose the issue more effectively.
Thank you for your cooperation, and we’ll work diligently to address the matter once we have the necessary access.
Looking forward to assisting you further.
Kind Regards,
The 8theme Team
OK! Thanks a lot. I sent you an email from the web address you wrote to me.
Let me know! Best Regards
Dear, Eggeno,
We appreciate your prompt response. You will get an answer by email. Please be patient.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hi,
We use a plugin to show a popup when the user adds to cart a product (YITH WooCommerce Added to Cart Popup), but it doesn´t work fine with Xstore.
This plugin conflicts with the XStore theme, specifically with the XStore Core plugin. This plugin performs the “etheme_svp_cart” ajax action when you add the product to the cart.
How can we disable the ajax cart addition performed by Xstore, so that the ajax call is not made?
Thanks.
Hello, Temptel,
Thank you for contacting us and for using XStore.
You can enable our popup via Theme Options > WooCommerce > Shop > Shop page layout > Product Added Notification.
“Ajax Add To Cart” can be disabled via Theme Options > WooCommerce > Single product builder > Add To Cart & Quantity.
Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins altogether.
If you need any other assistance, please submit a request via our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
ok, thanks
Hello, Temptel,
You’re welcome!
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hi, I want to display 5 products on large screen, 4 products on small screen, 3 products on tablet and 2 products on mobile in shop page.
Hello, @braincodersltd,
Thank you for contacting us and for using XStore.
If you wish to display a specific number of products on different devices on your shop page, we recommend using the XStore product archive builder. This tool allows you to create a custom layout and set the number of product columns you wish to display on the archive pages using Elementor.
Please refer to the attached image for further clarification.https://imgur.com/eet9FJY
We also encourage you to read and follow the steps outlined in our theme documentation for a more comprehensive guide.
https://xstore.helpscoutdocs.com/article/191-xstore-products-archive-builder-with-elementor
Should you encounter any issues, please refer to our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/ for assistance.
Best Regards,
The 8Theme Team.
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
When I open it shows “Sorry, you are not allowed to access this page.”
Hello, Braincodersltd,
We appreciate your prompt response.
Do you use the latest theme version? https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update
Contact us via the contact form on this page – https://themeforest.net/user/8theme Provide the URL of your site and temporary wp-admin access, so we can take a closer look at your settings.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
I don’t see multivendor demo. WCFM Any idea when that will be available?
Hello, Simonsitto999,
Thank you for getting in touch with us.
Please check this demo – https://xstore.8theme.com/demos/2/wcfm-marketplace/store/organic-planet-store/
Import the Organic01 version and install the WCFM Marketplace plugin and you’ll get that demo.
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
top of the day, quick one does a demo import erase existing content on a website for your theme, cos what i am interested in is just a theme change
Hello, @daveemma,
Thank you for expressing interest in our theme.
We are pleased to confirm that you can indeed achieve your desired result using our theme. We understand that you wish to import the demo content without removing your existing content. During the import process of our theme demo, you will have the option to select what you wish to import. For your reference, please see the following screenshot: https://postimg.cc/9rZg8yb7
Furthermore, you can utilize the Xstore Studio functionality to import any demo section or page as per your needs, without importing the entire demo. For more information, please refer to our theme documentation at the following link: https://xstore.helpscoutdocs.com/article/148-xstudio-feature-of-xstore-wordpress-theme
Should you have any further questions or require additional assistance, please do not hesitate to contact us.
Thank you for considering our services.
Best Regards,
8Theme’s Team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello! After updating the theme to the latest version, when I try to enter the “Theme Options” page, I get a 404 error, page not found… How can I fix this?
Thank you!
Hello, @itiko,
Thank you for contacting us and for using XStore.
We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.
Please note that you should take a complete backup of your site before proceeding.
Further assistance you can get on the support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ or by email – https://themeforest.net/user/8theme Do not forget to provide the URL of your site and temporary wp-admin access, so we can check your settings.
Kind Regards,
8theme team.
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
I await for a response. Best regards
Hello, Eggeno,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Theme Options > WooCommerce > Single Product Builder > move the sidebar element into another section. Further assistance you can get on the support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ or by email – https://themeforest.net/user/8theme Do not forget to provide the URL of your site and temporary wp-admin access, so we can check your settings.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
OK Thanks for reply, but the problem is also in your demo: https://xstore.8theme.com/elementor/demos/minimal-electronics/product/hi-resolution-bluetooth-4-0-wireless-speakers/
Sidebar in your demo is aligned on top because you have insert it before full product description section. And this is not correct because in mobile view you will have the sidebar before the full product description. You can see this video for detail: https://watch.screencastify.com/v/dYyHdKdooNfEOGjacaZ2If you change the position of the section, inserting first the tab section (full description) and then the sidebar section, you will get the same error that is visible on the screenshot https://prnt.sc/g0WyRSiRJPKv
Plaese, fix this bug! I await for a response
Best regards
Hello, Eggeno,
We appreciate your prompt response.
This is not a bug but a predefined behavior. This demo used our old single-product builder. If you do not like it, just activate our new Single Product Builder – https://xstore.helpscoutdocs.com/article/190-xstore-single-product-builder-with-elementor It allows create a custom layout of a single product page with Elementor and hide/show/reorder elements for mobile.
We hope this information is helpful.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello, we would like to use your theme with WCFM. Are you fully compatible with WCFM in all its versions? Are you compatible with WCFM store and products map (GEO Locate?) Thank you.
Hello, Web-elettronica,
Thank you for your interest in our theme!
XStore is compatible with WCFM plugin, here is an example – https://xstore.8theme.com/demos/2/wcfm-marketplace/store-list/
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
I have asked a client to buy the license, he just bought it, and its not working.
Hello, TheNextRex,
Thank you for getting in touch with us.
Have you tried to contact the support of ThemeForest?
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hi i have imported eco energy theme. I dont know why its not showing the home banner. Please help
Hello, Prithwimig16,
Thank you for getting in touch with us.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Is it possible to disable the link to my account page when clicking the my account tab in the desktop header.
Hello, Dimarofunebibo,
Thank you for getting in touch with us.
Have you already purchased our theme? We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
My floating navigation sales booster is not working, I don’t know if it’s a bug. When enabled, I see this error, it opens WhatsApp which is the first button on the sales booster. You can check the screenshot: https://prnt.sc/s2xBELbsWU8H
Hello, Michaelteye,
Thank you for choosing XStore as your WooCommerce WordPress theme.
1/ Please make sure that you are using the latest theme version – 9.2.2.
2/ Go to XStore > Patcher > Apply all patches.
3/ Contact us by email via form on this page – https://themeforest.net/user/8theme Describe your problem one more time, and provide URL of your site + temporary wp-admin access, so we can check your settings.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Okay thanks
Hello, Michaelteye,
You’re welcome!
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello,
Since I updated the theme V.9.2.2 and the core plugin V.5.2.2, I found a bug in the Sales Booster features for Progress Bar and Cart / Checkout Progress Bar.
Changes to Cart / Checkout Progress Bar options are not saved https://prnt.sc/WLfBb_4nU0er when viewed in the cart https://prnt.sc/2U9TX2yYUx-C
Due to this bug, I cannot use this feature…
Fix it, please.
Hello, Davidferfer,
Thank you for contacting us and for using XStore.
Please go to XStore > Patcher > Apply all patches.
We trust that the information provided will be of significant assistance to you.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
