16505 comments found.
I am finally using the theme but I can’t register the license. Probably because I’ve done it in the past in a demo site. How can I remove that registration and register again in the normal site?
Hi,
I did it for you, please try again.
Bests.
Here we go again. Ticket sent more than 3 days ago #177701
Hi,
Your ticket has been answered.
Thank you for your patience.
Bests.
We don’t want to be pushy, but we need to resolve the issue as quickly as possible because we have urgent deadlines. And up to this day, there has been no progress.
I have been using Jupiter since 2016 and have 38 licenses. Recently the support has been horrible. I have had a problem for weeks, and the tech hasn’t even tried to look for a real solution. I’m ready to switch to another company. I have an active support thread and was told I needed to set a font size.
I had another developer take a loo and this is what he found: In editor mode the page is throwing the following error in two places behind the scenes: Uncaught TypeError: e.O is not a function
We disabled all plugins except elementor and the problem persists. The only way the text editor box works is if the theme is changed to something other than Jupiter. Can we please get someone knowledgeable to take a serious look?
I notice I am not the only user having difficulty with support issues.
Hi,
I sincerely apologize for the issue that occurred and the delay. Please send your ticket number, I will personally follow up and solve it.
Bests.
What happen with the support? I have two tickets sent #177632 and #177430 that is 3 days old without any reply.
Hi,
Please accept my sincere apologies for the delayed response.
Your tickets have been answered by the support team.
Bests.
I purchased your theme a while back and never installed on a live site. I now want to use for a client and it’s telling me the purchase code is used elsewhere. I don’t want to renew support just to ask this question. Purchase code is 01c43b6f-9192-4666-b846-a47d1a1bc518.
Please ignore.
Did anyone mention that even with the latest update, still in wptoolkit it appeared vulnerable due to the problem “Wordpress Jupiter X Core plugin <= 2.5.0 – Unauth. Arbitrary File Download vulnerability ” ? is jupiter X going to be fixed on this anytime soon?
Hello, The current version of Jupiter X Core is 3.7.0
you can download it after logging in:
https://themes.artbees.net/dashboard/releases/ For further details, please refer to the link provided below: https://themes.artbees.net/docs/bundled-plugins/ Bests.When will WPBakery modified version 7.1 be available for Jupiter 6.x?
Hi,
We have prioritise that we should focus on so I don’t think we can do it anytime soon.
Bests.
isnt the security of your product a priority ?
Any update status?
WPBakery modified version is now at 7.2. We never saw 7.1. When will 7.2 be available for Jupiter 6.x?
any status update?
Very poor support I must say, can you please issue a refund?
Hi,
We’ll do our best to respond to you on the same day, even with the time difference. if you wishes to refund, you can ask for refund through Envato and we will issue it after evaluation.
Bests.
Did you replied? Sorry man you dont please check the refund request which is not been answered from 3 days and you say your support is good. Pathetic…
Just issue a refund and close everything here.
I checked and it was answered.
https://themes.artbees.net/forums/topic/nothing-is-appearing-on-the-website/#post-177605Hi, I have old website with WP Bakery. If I use JupiterX, will that WP Bakery still working or I have to switch to Elementor? How does the installation works?
Hi,
Jupiter X theme is compatible with Elementor. Please read the article below:
https://themes.artbees.net/docs/upgrading-jupiter-theme-to-version-x/Bests.
Hi nothing is appearing on the website, ticket raised but no response from a long time? Can you please help ASAP?
Hi,
Your ticket has been answered in less than 24 hours.
Bests.
Hello, in my dashboard I cannot see the link to the prebuild templates. Could you help me? Thank you
Solved!
Can you point me to a 1 page template please. Thx.
Hi,You can activate the One Page check box in the Jupiter X Dashboard > ready made websites and view one-page demos.
https://prnt.sc/5sg-p17VAUv-Bests.
Hello my purchase code is registered with different person . What can i do ?
Hi,
Your license has been used for www.mfa.** 8 years ago You can do the following steps:
1.Log in to artbees.net dashboard.
2. Go to the Register Product section and find the Purchase Code you want to revoke.
Note: Make sure to copy and save your purchase code before removing it.
3. Click on the Delete button of that Purchase Code row to revoke it.
Please read the article below:
https://themes.artbees.net/docs/revoking-api-key-x/ If it doesn’t solve your problem, let me know and I will fix it for you.Bests.
Hello, my license number is not working! It says it’s already in use, even though my previous site has been deleted. What should I do?
Hi,
Your license has been used for boutik.* 4 years ago You can do the following steps:
1.Log in to artbees.net dashboard.
2. Go to the Register Product section and find the Purchase Code you want to revoke.
Note: Make sure to copy and save your purchase code before removing it.
3. Click on the Delete button of that Purchase Code row to revoke it.
Please read the article below:
https://themes.artbees.net/docs/revoking-api-key-x/If it doesn’t solve your problem, let me know and I will fix it for you. Bests.
I read very nice reviews and some negative ones on this theme which has a lot of diffusion and many sales. What worries me is the heavy server installation, the integration with Woocommerce and the overlap of customizations between the theme options and Elementor.
What is the logic behind using theme options or Elementor? How understand when to use theme options or Elementor?
For example: do I have to customize a single Woocommerce product with theme options or Elementor?
I would like a simple and light theme and I wonder if it is possible to achieve this with Jupiter.
Finally, after importing a design pack, how can you keep only what you need and delete what you don’t need? Does the DB remain dirty with a thousand unused features, making the site slow in performance? Not everyone can have expensive and fast hosting, especially on small Woocommerce stores that bill a few hundred euros a week.
Hi,
For Jupiter (legacy), the back button still appears on flip box on Safari v15.6, v16.5 and v17.
https://jupiter.artbees.net/shortcodes/flip-box/Here is the screenshot: https://imgur.com/a/Zukqvf7
The css code on your support forum no longer works:
https://themes.artbees.net/forums/topic/back-button-appears-on-flip-box-after-theme-upgrade-to-v6/Is there a fix? Thanks!
Hi,
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: bit.ly/3rOQGpe.
Thanks.
Hi team, is Jupiter X3 suitable for selling media as digital downloads? Thanks, Lisa
Hi,
This feature is one of the features of WooCommerce plugin and Jupiter X theme is also compatible with WooCommerce. Read the article below for more information:
https://woocommerce.com/document/digital-downloadable-product-handling/Bests.
Thanks team!
I’m looking at the comments here and can’t seem to find a solution. Problem is I’ve set woocommerce to redirect to Cart Page after clicking Add to Cart Button. Interestingly, after reverting to a default theme it works but not with this theme, and it is the latest. Is there a workaround?
Hi,
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: bit.ly/3rOQGpe.
Thanks.
Please assist in reseting by revoking my license for a particular domain
Hello,
1.Log in to artbees.net dashboard.
2. Go to the Register Product section and find the Purchase Code you want to revoke.
Note: Make sure to copy and save your purchase code before removing it.
3. Click on the Delete button of that Purchase Code row to revoke it.
Please read the article below:
https://themes.artbees.net/docs/revoking-api-key-x/If it doesn’t solve your problem, let me know and I will fix it for you.
Best regards.
I get this error when I click on Step 2.. Purchase code is already registered!
I canceled your license that was used 3 years ago for entrepreneursan* site. Please try again
I am trying to update the theme. License is active but I get: Something went wrong, please try again. Can you help please. Current version: 3.1.0
Hi,
we’re sorry to hear that you’re having some issues with your website. We’d love to help you out and find the best solutions for you. Please go to this page: [bit.ly/3rOQGpe] and start a new topic with your concerns. Our team members will look into it and offer solutions to make sure your website is operating smoothly.
Thank you for choosing us.
Best wishes
I really don’t want to extend support just to update your theme. Why is that necessary?
