7212 comments found.
Can I use the images from the original template on my site?
Hi, kindly share the link to the demo you mention via our contact form at https://themeforest.net/user/codexthemes
Hi Guys,
I want to purchase the Theme but I got the following question,
Do I need to renew (purchase again) the Theme license at the end of a period to receive updates?
Hi, the license is for a lifetime, you don’t need to purchase again in order to get the updates.
We are writing to bring to your attention an issue we’ve encountered with our website when accessed on mobile devices. Users are required to touch or tap the screen to initiate the loading process. The site does not load automatically upon accessing it through mobile browsers, and a user interaction (touch or tap) is necessary to trigger the loading sequence.
This behavior presents an inconvenience to our users and impacts the overall user experience. We kindly request your support in investigating and resolving this matter to ensure that our website functions seamlessly on mobile devices without necessitating user interaction to begin the loading process.
Hi, this sounds really odd. Kindly share your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes so we can check your installation and configurations.
Aside my website homepage, all the other pages on the website dont work all of a sudden. I have checked several times and dont know. I’m thinking its because of theme upgrade. Anything insight on that?
Hi, this cannot be caused by the theme update, we have replied on your email request, kindly check.
my home page is not load correctly all of a sudden https://keekee360design.com
let me update this I can see a obvious issue, so I change my home page the page with the issue is this one https://keekee360design.com/homepage-creative-light/
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thank you.
Is it possible to put a button to switch between light or dark theme in this theme?
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and share your purchase code, thank you.
Hi. I try to activate the theme after long time of not using it, but i get this message: “This installation has been deregistered and can’t be registered again with this purchase code. Please purchase an additional copy of theme in order to get a new valid activation key for this installation. In case of any questions please”
How can i solve it? Thanks
Hi, kindly share your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes
Hi i have a presale question about the demo with car listing – rental. is possible to work with woocommerce so i can add payment methods for rental? Thanks
Hi, thank you for your request. Yes, sure, you can add all WooCommerce features to any of the demos you see on our previews simply by installing the WooCommerce plugin – no need for any additional actions. If you have any further questions regarding your project requirements kindly contact us via our contact form at https://themeforest.net/user/codexthemes
Hi, congrats for your template.
Maybe can you guide me please to know which of the demos or options that your theme has is the one used on this website? https://julianarbelaez.com/
Thanks a lot for your answer, regards!!
Dear Author, GREAT theme, really love the features and settings.
However,
Adjusting menu is a bit tricky. I can’t figure out the menu/header height as in how to adjust it 
Hi, kindly check the header documentation https://docs.codex-themes.com/category/183-header-builder . If this is not what you mean, kindly send us a message via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code.
Will WPBakery be updated to the latest version? I no longer have the ability to change icons. None of the icon packs are working, when I click ‘Select Icon’. I’ve tried Google Chrome and Opera.
Hi, WPBakery is at the latest available version. We suppose you are not using the latest theme version. We have replied on your email request, kindly check.
Hi, how to remove the size guide from the products?
Hi, you can control the size guide globally in Theme Options – WooCommerce – Product – Elements https://prnt.sc/OjeohvtK5aMi . Alternatively you can control it per product via page options. In case of any further questions kindly contact us via our contact form at https://themeforest.net/user/codexthemes
Hi codex,
I know my support has expired.
I still wanted to ask whether there is a way in TheGem to display a portfolio or post grid and to display a popup or modal when you click on the featured image.
Thanks in advance kasenga
Hi, yes, sure, kindly check https://codex-themes.com/thegem/blocks/portfolio-image-galleries/ . By clicking on the item in grid the lightbox is loading. If this is not what you mean – please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and more details on your requirements so we can discuss.
Are you aware of any news sites using your theme to publish news articles? Is it feasible to achieve with your theme?
Hi, thank you for your request. Sure, TheGem is optimized for building news & magazines websites and comes with many features focused on that you can kindly check the prebuilt demos on our preview website https://codex-themes.com/thegem/wordpress-woocommerce-theme/?grid_2e50c0c-category=blog-magazine (scroll down to the list of prebuilt news websites). You can also check the customer websites in our showcase at https://codex-themes.com/thegem/showcase
More facts about TheGem:
1. TheGem includes 400+ fully pre-built multi-page and one-page websites and page templates in total (for different purposes), which can be easily imported in your own WordPress installation and could be a perfect starting point for your own website (check here https://codex-themes.com/thegem/wordpress-woocommerce-theme/ ). Of course, you can easily combine different demos, mix & match them and edit in an easy way. For example, you can choose to import some ready-to-use website and after that add some more pages / templates from other pre-made websites to this imported website. It is very flexible.
2. TheGem comes with powerful and easy-to-use visual page editors – Elementor & WPBakery Page Builder. This drag’n’drop visual editors allow you to create and edit your pages in front end, immediately seeing the visual result. Elementor check here: http://elementor.com/ , WPBakery here: https://youtu.be/U5N9e5FFbxc
3. TheGem includes all features, tools and functions which are needed to make an awesome looking and performant website without any coding knowledge. It is very easy to use and intuitive in setting up and building.
4. TheGem comes with an ultimate tool for building webpages in a speed of light: TheGem Blocks . Blocks is a huge collection of pre-designed page sections like hero, contact, about, portfolio, blog, pricing tables which you can insert in your page with one click. Learn more about it here: https://codex-themes.com/thegem/blocks-landing/
5. TheGem is a performant WordPress theme with an excellent onpage SEO, so you can be sure your website will be very good anticipated by Google with very good search rankings
6. The price for TheGem’s license includes everything you see on our demo website and all needed features. Plus, it included premium plugins like WPBakery Page Builder, Revolution Slider and LayerSlider. So you do not need to purchase or install any other additional plugins or tools for this. And you don’t need to purchase annual subscription of Elementor Pro, as TheGem extends the free version of Elementor with all needed cool features.
7. For this price you will also get a premium 5-stars support by the team of our professionals. So in any case of any questions and requests you can always count on a high professional support
8. TheGem is rated with 5 stars and trusted by 70K+ customers. So you can be sure you buy a very solid high quality product.
Please do not hesitate to contact us in case of any further questions.
hello, Play On Hover Example – https://codex-themes.com/thegem/blocks/portfolio-video how to do this ? have seen this – https://docs.codex-themes.com/article/500-how-to-show-video-project-gallery-or-animated-gif-in-portfolio-grids-listings, but it’s not clear..maybe it’s the wrong tutorials..do let me know, ideally i need a Video Carousel if possible..with on hover..tks
Hi, this is exactly the right documentation. Kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and your URL so we can clarify this for you.
message sent, thanks..
Why theme shows Vulnerability issue in my hosting server?
Check this screenshot https://paste.pics/61d9db0085e5cb827f25018652e7faffHi, this is some very very old outdated theme version, you need to update to the latest version. In case of any further questions kindly contact us via our contact form at https://themeforest.net/user/codexthemes
Respected. Thanks for quick response. Please check this screenshot https://paste.pics/3304e450c2a723870bc765d69bca7411 I already installed new version. If I delete existing theme files and upload new files then it looks like same as previous?
Respected. Thanks for quick response. Please check this screenshot https://paste.pics/3304e450c2a723870bc765d69bca7411 I already installed new version. If I delete existing theme files and upload new files, then it looks like same as previous?
Hi, we have replied on your email request. As said, you don’t need to remove your current active TheGem version as it is up-to-date, just remove the outdated 4.x version from your hostinger list, you don’t need it, that’s all.
Hi, just want to remove this, why I am seeing this all of my product post? I haven’t touch anything. I followed everything but this keeps showing. See the screenshot in the URL
https://paste.pics/f0cebf6c3243872dcda1f081fba4ed60Hi, we have replied to your mail, kindly check.
Hi there,
Do you know how long is the support department response time average?
I have written a ticket on thursday morning and I still jave no news from them.
It is an urgent issue cause there is an incompatibility with the WooCommerce Brands Plugin which I need to solve asap.
Thanks in advance
Hi, your ticket is currently being processed, we will reply today. Sorry for the delay because of the weekend. We can assure you there are no incompatibilities, we will share all the details in the ticket.
Thank you very much
On product category listing page – is there a way to show both of the prices like Actual Price (striked out) and discounted price/sale price.
Currently the product listing page only displays the sale price and it is unfortunately not helping.
Hi, actually it should be exactly as you describe, kindly check in one of our previews https://codex-themes.com/thegem/shop/ , https://prnt.sc/SkBwo8DHuz-N . Kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your URL and your purchase code so we can check it on your end.
Hello, I made a new instalation from scratch. It gives me now a warning because my license is already used. So I deregistered but now I can’t register it again. It’s the same site, same domain, nothing changed. How can I register the same domain again? It says “This installation has been deregistered and can’t be registered again with this purchase code. Please purchase an additional copy of theme in order to get a new valid activation key for this installation. In case of any questions please”
Why would I pay for another license for the exact same site/domain?
Hi, you do not need to buy another license for the same domain. Kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code so we can check it. Thank you.
Can you please reply to my ticket? It’s been 4 days and my site is still down for this issue. Can you fix that bug PLEASE?
Hi, sorry, your last message has landed in the wrong folder. It is resolved now, kindly check our reply
The same error continue! It doesn’t work at all! I need this site running URGENTLY! It’s totally down and all blank page! PLEASE HELP URGENTLY!!!!!
This installation has been deregistered and can’t be registered again with this purchase code. Please purchase an additional copy of theme in order to get a new valid activation key for this installation. In case of any questions please
Hi, it looks like you hav deregistered again. We have replied on your email request, kindly check, it should be working.
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