16504 comments found.
Hello, we are moving to a new hosting provider and will re-install the theme. But I got an error message that said ‘Purchase code is already registered!’ when activating it to the new provider. I am trying to send a support ticket but it redirects me to the ‘can’t reached’ site. Can someone please help? Thanks
Hi,
I canceled the license registered for myftp**.com.
Please try again, Let me know if there is a problem.
Bests.
Hi. Looks like a great theme, but there seems to be a lot of things that your site says it has but I can’t find. And some things all modern themes have, but I can’t see on your site.
1. Do you have prebuilt layout blocks I can use on pages? 2. What about prebuilt pages? All I see is for portfolio and blog 3. Do you have tables? 4. Do you have charts?
On this page (https://jupiterx.com/dynamic-content), there’s interesting things, but no link to view or learn about them. Please provide links to these:
5. Build your own custom membership websites 6. Use dynamic calendar to show upcoming events 7. Smart Notifications 8. 4 readymade calendar templates
On this page (https://jupiterx.com/widgets), where can I view these items in use: 9. Team Members 10. Breadcrumbs
Thank you.
Hi. What is the typical response time to answer pre-sales questions? I need to make my decision soon. Is this typical for support?
Hi,
For pre-built demos, see below:
https://themes.artbees.net/docs/installing-a-template/For the cases you have sent in the link, it is possible to use Jet plugins that are provided with the theme, as well as the widgets of the theme itself.
https://themes.artbees.net/blog/create-custom-filters-with-jupiter-x/ https://crocoblock.com/plugins/jetsmartfilters https://crocoblock.com/knowledge-base/jetengine/how-to-create-a-custom-post-type-based-on-jetengine-plugin/ https://themes.artbees.net/docs/how-to-create-custom-post-type-in-jupiter-x/For membership, you can use the form widgets that are added to Elementor by the theme.
dynamic calendar:
https://crocoblock.com/knowledge-base/jetengine/jetengine-calendar-listing-functionality-how-to-add-a-dynamic-calendar/For Team Members: You can use the Team Members widget
https://prnt.sc/ROcAPo4hBMxzAll of these are possible, if you purchased the theme and couldn’t find any of them, you can message the support team and they will guide you.
Best regards.
Some here may be helped by reading this article about WordPress as a beginner. https://coursepivot.com/blog/design-a-wordpress-website-in-7-steps-guide/ . Read this Jupiter review to know why it is among the best WordPress themes today: https://wplift.com/jupiter-theme-review/
The area around my header has gone white, and the body has gone down. It’s now starting the body below the header. I can’t use the forum or contact support as the support has expired. This site hasn’t gone live yet. Every time there is an update of one of the many required plugins, something breaks. This time I’ve spent 2 hours trying to fix, reinstalling and rolling back your different plugins with no luck. The site is argles dot co dot uk.
Hi,
I sincerely apologize for the issue that occurred.
I would like to address the issue you are currently experiencing with the theme. It appears that the problem is related to a new feature called “Simplicity Mode.” In order to restore the theme to its previous state, I kindly request you to follow the steps below:
Access the JupiterX control panel.
Navigate to the “Settings” section.
Within the “General” settings, locate the option for “Simplicity Mode.”
Disable the “Simplicity Mode” by adjusting the corresponding setting.
Save the changes by clicking on the “Save Settings” button.
By disabling the “Simplicity Mode” and saving the settings, the theme should return to its previous functionality.
For your convenience, you can refer to the following screenshot for visual guidance: [Screenshot URL: https://prnt.sc/ZBJgrAubhEi_].
Additionally, I would like to provide you with some information regarding the “Simplicity Mode.” Enabling this mode will result in the disabling of certain widgets and older JupiterX features, such as the customizer and ACF custom fields. This is done to improve the performance of the theme. However, I would like to assure you that this issue will be addressed and fixed in the upcoming JupiterX release.
If you require any further assistance or have any additional questions, please feel free to let us know.
Best regards.
I had already read the above on your forums. I’m using Version 3.7.0 of jupiterx, there is no “simplicity mode” option you describe on the settings page.
Refer to this screenshot: https://prnt.sc/4Br8wJ4U0skl The option is not available and even if i go back to the same version (3.3.8) it’s still not there.
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: bit.ly/3rOQGpe. Best regards.
Hello i have a question, can i create a chat bot/chat flow using this theme?
Hello i have a question, can i create a chat bot/chat flow using this theme?
Hi,
You should use plugins that are developed for this purpose.
Bests.
Hello, updating Jupiter X Core from v3.7.0 to v3.8.0 destroys the header. I rolled back to v3.7.0 and it’s working fine again.
When updated to 3.8.0 and going to my header template the menu configuration was completely gone.
Hopefully this gets fixed.
Hi,
I would like to address the issue you are currently experiencing with the theme. It appears that the problem is related to a new feature called “Simplicity Mode.” In order to restore the theme to its previous state, I kindly request you to follow the steps below:
Access the JupiterX control panel.
Navigate to the “Settings” section.
Within the “General” settings, locate the option for “Simplicity Mode.”
Disable the “Simplicity Mode” by adjusting the corresponding setting.
Save the changes by clicking on the “Save Settings” button.
By disabling the “Simplicity Mode” and saving the settings, the theme should return to its previous functionality.
For your convenience, you can refer to the following screenshot for visual guidance: [Screenshot URL: https://prnt.sc/ZBJgrAubhEi_].
Additionally, I would like to provide you with some information regarding the “Simplicity Mode.” Enabling this mode will result in the disabling of certain widgets and older JupiterX features, such as the customizer and ACF custom fields. This is done to improve the performance of the theme. However, I would like to assure you that this issue will be addressed and fixed in the upcoming JupiterX release.
If you require any further assistance or have any additional questions, please feel free to let us know.
Best regards.
Man this theme uses up server resources. Sure you’ll ask that I do Cache, which I have done, but even editing on the back end can be a nightmare. I’m trying it out for a 3rd site, it is an observation across them all.
Hi, You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: bit.ly/3rOQGpe.
Thanks.
Is there an ability to allows users to use social login, i.e. Google, Facebook, Insta etc. to comment on bbpress topics and/or join the buddypress community?
Hi,
For this purpose you must use the plugin.
Bests.
Hi – I’m running an old version of JupiterX 1.22.0. Can it be updated to the latest version without forcing me to rebuild my website? I want to be sure that it can be upgraded before I purchase so that my site will be php8.1 compatible.
Hi,
Because the version of your theme is very old, it may interfere, I suggest you create a staging site, make a backup from the live site and upload it to the staging site. Update the theme and all plugins on the staging site and if there are any problems, fix them and when you are sure that everything is working well, transfer the staging site to the live site.
If you build the staging site on a live site subdomain, you can use the same API key to activate the theme.
Bests.
I just bought JupiterX but it was NO what I expected. Your are writing: “Enjoy the full potential of Jupiter X without relying on any third-party plugins.” and yet, you incl. the free (more simpel version) of Elementer.
You are also writing: “Included with your purchase.” Slider Revolution, Layer Slider, Master Slider but these are missing and ACF Pro is not the PRO version but the WP free version.
I would be happy, if you would offer my money back.
Thank you
Hi,
Elementor is our page builder. most themes in the market have a page builder as a plugin.
But current Jupiter X theme doesn’t need any plugin to give you its full power.
You can find PRO plugins in the link below, please read it:
https://themes.artbees.net/docs/bundled-plugins/However, if you have a refund request, see the link below:
https://themes.artbees.net/docs/getting-refund/Best regards.
I purchased another license – even though I swore I wouldn’t – and the API key does not work.
Here is a copy of the trouble ticket that has received no response:
Hello,
I have an unused api key that will not register. I get the response:
Oops! Registration was unsuccessful An error occurred while registering the license, please try again.
Same error using email address and purchase code. I disabled Wordfence just in case but no change.
I scoured the knowledgebase for solutions but nothing resolved it yet.
Could you please take a look?
Hi,
Your ticket has been answered, requests are blocked by hosting provider.
Bests.
Pre-purchase Question
Can I make sticky title and category header in blog post like this:
https://www.thecut.com/2023/11/worst-first-date-spots-list.htmlHi,
Yes, it’s possible, you can create header and use post title and category widgets with Jupiter X theme’s Layout Builder. And finally, set the Single Post conditions so that the header is displayed only in single posts.
Bests.
Hi, I would like to buy this theme, I have a pre-purchase question. Which page builder does this theme use? Elementor or WP Bakery Page Builder?
Hi,
Jupiter X theme uses Elementor page builder.
Feel free to ask anything else you need.
Best regards.
Hi, may i know why the product everytime click it show it always show popup or ouick view function even i has close all function. https://coway-malaysia-official.com/product-category/water-purifier/
Hi anybody can assist me on this
Hi, You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: bit.ly/3rOQGpe.
Thanks.
Hi i has submit the support ticket please check from your side
Hi may i know why nobody reply the ticket?
Hi,
Please send your ticket number.
Bests.
We have purchased dozens and dozens of themes so far, but we have never had as many issues with customer support as we did with JupiterX. It’s not acceptable to wait for a week for a response #177701, when the website guarantees replies within 24 hours. This is the first and last time.
Hi,
I followed up on your problem and found that it has been sent to the technical team to investigate and solve the problem.
The reason for this delay is that the support team first checks your site before responding, if the problem is solved, they will respond to you, if the problem is not solved, they will send it to the technical team.
Best Regards.
The Jupiter theme is driving me nuts. If raven does not cause an issue, its jupiter core and so on… Im trying more to fix issues than i use my website.
PHP Fatal error: Array and string offset access syntax with curly braces is no longer supported in /home/dragzvmd/public_html/dragonshieldtactical.com/wp-content/themes/jupiterx/lib/api/compiler/vendors/lessc.php on line 719
Hi,
I checked your account, you haven’t created a ticket yet.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: bit.ly/3rOQGpe.
Thanks.
Hello. The list icons widget that you show on the demo site is different from the list of icons on Elementor when I build the site, the options that you demonstrate on your demo site do not have the same features. How to solve?
Hi,
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: bit.ly/3rOQGpe.
Thanks.
Please remove that ludicrous Sellkit plugin installtion alert. We don’t need it, we don’t want it and there’s no option to make it go away. Not cool!
Hi,
This problem is solved in the new update, please update Jupiter X theme and Core plugin.
we removed the sellkit message from the required plugins if the woocommerce is not installed.
Bests.
I am finally using the theme but I can’t register the license. Probably because I’ve done it in the past in a demo site. How can I remove that registration and register again in the normal site?
Hi,
I did it for you, please try again.
Bests.
