3288 comments found.
Hi. The warning that you mentioned is clearly coming from a third-party plugin called Custom Font. If you need our help investigating that, it’s best to contact us at our help center. I can see that you are already registered there.
We’ve noticed that on our website repeats the meta description 2 times on each page. We have your theme on our website. Could it be related to your theme?
Hi we need to check so please contact us on our help center
Hi, Okay, we’ll contact on your help center
happy to hear that
Theme doesn’t allow me to upload media items, I thought was my hosting but change theme and works fine, back to phlox theme and persist the issue, but when I disable Phlox Core Elements works fine, please can check this issue
Hi. It’s highly unlikely that Phlox alone is responsible for this issue. It is a technical issue and for sure there are errors logged for this problem. The best thing to do is to contact our support agents at our help center for further investigation. I can see that you have registered at our help center but there is no tickets from you. Please submit a ticket and we will provide assistance right away.
I have Phlox Pro but plugin won’t install on Wordpress 6.3. When will this be supported?
Hi. We confirm that the Phlox theme and its plugins are working without any issues with the latest version of WordPress (v6.3.2 at the moment) and other major plugins. Please make sure you are doing everything correctly and if you need more assistance please contact us at our help center.
Phlox Core Elements broke elementor…. how can i use template?
Element Pack Pro need update, i unistal and reinstal but not update… i can’t use elementor for edit page
Good morning, I purchased a regular Phlox theme license, I installed the theme, I installed the plugins, I configured php as per the guide, but I can’t edit with Elementor. I attach the screenshots of the errors that are given to me. Furthermore, the plugin is not updated to the latest version, despite having uninstalled and re-installed it from the Phlox plugin panel.
Hi. We are in contact with you at our help center. The problem with the Elementor is probably the lack of enough memory on your server but since it’s a HTTP 500 error we need to do more investigations. That being said we confirm that there is no compatibility issue with the Phlox and Elementor and we will do our best to resolve your problem on your website. Please follow up at our help center.
the white label change the name file in code?
Hi. No it does not. Changing the file names or directory structure may result in theme failure or malfunction of some features. We do not recommend that. The White Label feature simply changes the displayed names and menus on your WordPress admin area.
Hello,
The issue is multi-currency, for example, change from USD to VES and have the VES currency update with the exchange rate of the day?
Can you please explain a bit more, I do not understand what you are looking fore
Hi, how can I change the hover color of the “Go to top” button? I can’t find any solutions in the CSS code, nor any options within the theme to modify it.
Hi. Please contact us at our help center. Our support agents will provide custom CSS for you to do this.
Element Pack Pro is breaking the site. trying to update it and getting this message “The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”
Hi. Please deactivate and delete the Element Pack from your plugins menu and then head back to the Phlox Plugins menu and install it again. You will get the latest available version.
I have 2 urgents tickets from 3 days ago, pleanse response me
Hi, as you saw we replied your ticket and please just follow your tickets there.
Regards
Hi, Do I need Elementor PRO to use the demos and Elementor templates to create popup, header etc.?
Hi, No we only use Elementor free and our own Phlox elements and all the demos are using the Elementor Free version
Your Food App demo is not working!! Refund my fee!! I’m tired of chatting with support for a week!!!!!
Hi. I can see that we have been in contact via our help center regarding your website problem. Please follow-up there.
Please tell me how to unregister an install so I can move my site to another URL, I’ve been through your documentation and do not see how you move a site, thanks.
If this would not help, please contact us at our help center for further assistance.
Good afternoon, I bought the theme, but I’m not able to install the plugins, I’m getting a connection failure error with the plugin’s API.
Hi. We have contacted you from our help center and will assist you to resolve this issue. Please keep in touch.
I have installed the theme, unfortunately the CSS/JS file is being affected and there is no support from the team too, its been 3 days waiting for them. It is so annoying. If you cant support, please stop selling and refund the amount paid.
Hi. Sorry for the delay in responding. We have responded to your ticket at our help center. Please follow-up there.
Hi Phlox Pro,
I’m interested in purchasing the Phlox Pro theme, but I have a question about the templates. Will I have access to all 219 templates when I purchase the theme for $39?
Hi. Yes you will have access to all the templates. If you have any other questions, please feel free to contact us at our help center or via the live chat at the Phlox Pro website. https://www.phlox.pro/go/
Hi, i cannot update Element Pack Pro via Phlox Pro Dashboard. Error: “The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”
I then downloaded the files from themeforest and wanted to update the plugin that way. But there you still have the version 7.0.0. When do you update the themeforest files?
i cannot create a support ticket without a valid license.
Hi. Sorry for the inconvenience. Please deactivate and delete the Element Pack from your plugins menu and then head back to the Phlox Plugins menu and install it again. You will get the latest available version.
Also please note that the bundle plugins are only to use with Phlox and you cannot use them separately
Hello,
The Go Pricing – WordPress Responsive Pricing Tables extension has been the victim of a security flaw for a few days now, and it’s been a while since I’ve been able to update it. Every time I update it, I get an error message telling me that the update has failed.
Could you please send me the .zip file of the latest updated version of the extension?
Hi, as you may know we cannot send the file of bundle plugins but I am sure if you contact our help center our agent will fix the issue for you
Hi,
Ticket opened, please check. Thanks.
It seems you followed your ticket and it resolved already, Am I right?
yes
happy to hear that
Extremely poor support system Waiting for 2 days to resolve a single query still no response. Please stop selling theme if you are unable to give support.
Hi. We are in contact with you via our help center. I can see that a part of our conversion was actually at the weekend. Other than that our support is trying their best to provide assistance to you. please note that our support is slow on weekend
