623 comments found.
hello dear OceanThemes team, i downloaded your beautiful Theratio theme for wordpress from my envato account , but footer is not showing in website , and in Elementor header and footer option to active is not showing, i didnt know i had to buy from themeforest and got the monthly envato account by any chance if you can let me know how can i fix this problem if in Elementor this 2 item is not showing i did all installation and import correctly
i would appreciate your support
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
I use the Theratio Client Carousel on my site, and currently, it’s not displaying the element properly. When I deactivated Elementor Pro, it worked fine. However, with Elementor Pro, it’s not functioning as expected. Both my theme and Elementor Pro are on the latest versions.
Could you please let me know how I can resolve this issue?
Thank you!
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Can i get this theme for version 4 of wordpress
Yes, our theme compatible with WordPress 6.4.2, Thank you!
We are working on a hosting space in development, to later migrate it to the hosting of the final domain (currently with another web design). In the development space, wordpress was installed with the permalinks set as “entry name.” But when installing the Theme, it has automatically changed to “custom structure”, appearing in the slug “index.php”. The problem is that if I try to configure “entry name” again, the site display does not work (error). The htacces file has the permalinks script, and before installing the theme it was up and running. Please if you can give me some help before moving it to the final hosting. My purchase code is: d85edfbe-1498-40ce-904d-079c49fab8a4 My email is: support@crearmaxinformatica.es
Thank you
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi support team,
Could you please advise if is it possible to select different header styles in different portfolio pages? I could not find the header setting field to select the header I pre-made in the Header Builders for the portfolio pages like in common pages. Thank you!
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi support team,
Could you please advise how to add the white lines on the Home Slider section? I would like to make the same slides as the demo slider, especially the lines at two sides and the bottom. Please see my home page link, the white line in the middle was Photoshopped on the image, but I could not add other lines, if I drew the left/right and bottom lines on the image, the ratio would not be correct in mobile views. Please help, thanks.
http://gator4268.temp.domains/~relycons/Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi Team, I’m not able to change the header background image for the particular pages and here I’m attaching the screenshot for the reference where I can’t find the option to add Media in the Header edit section.
https://ibb.co/hfk8TNJThanks.
Hi,
Please use Elementor to edit Header layout: https://docs.oceanthemes.site/theratio/1-header-content/
Thank you!
That’s what I was saying that I can’t find the option to change the image. if the screenshot is not the place where to change then i have also tried to change it using the customise page option but it’s not working.
https://ibb.co/dtf5hQbThanks.
Hi,
I suspect there is a conflict between the plugins you have installed.
Please disable all plugins, do not disable plugins that are required to be installed by theme.
Also, please submit a ticket for quick support: https://oceanthemes.ticksy.com/
Thank you!
Hi,
Could you please let me know where can change the sticky header’s background when scroll down the page.
My header menu would be a transparent header, and when scroll down I would like to change the color to blue.
Please see the page link: http://gator4268.temp.domains/~relycons/rely-home/Thanks!
Hi,
It’s easy to change the Background, please read more of the documentation: https://docs.oceanthemes.site/theratio/1-header-content/
Thank you!
fa4b83e0-8b64-406f-8efa-c4aa0f9337cf
Hi, I want to set up the email function. For example, at the coming soon page, I want customer to leave their email address to subscribe. How to set that up. THankyou
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Sayın yetkili temayı kuramıyoruz lütfen konu hakkında bilgisi olan bize yardımcı olsun
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I would like to purchase a theme called “Theratio WordPress Theme” for our website, which will be in two languages, English and Russian. When I looked at your demo site, I noticed that the fonts you used for English text were Titillium Web, Josefin Sans, and Raleway. However, when I checked these fonts on fonts.google.com, it seems that they do not support the Cyrillic alphabet used in the Russian language.
Could you please assist me with the font issue so that I can proceed with buying the theme?
Hi,
You can easily change the Google font for your language in the backend theme options: https://docs.oceanthemes.site/theratio/typography/
Thank you!
Hi, please read my question again issue not about the change the typography for the theme
Dear Support Team,
I’ve noticed that Titillium Web, Josefin Sans, and Raleway fonts do not provide support for the Cyrillic alphabet used in the Russian language. Could you please provide recommendations from your UI designers for alternative fonts that offer proper Cyrillic support?
Thank you for your assistance.
Best regards,
Hi,
I understand your question, If the font does not support Russian then you need to choose to replace it with a more suitable font.
You can search for another font with a similar style and Russian language support.
For example, some fonts work well with English but do not support Russian, German, or French languages.
The Google fonts “Titillium Web, Josefin Sans, and Raleway”. These are very nice fonts for the Architecture field, and I’m sorry if they don’t support the Russian language.
Thank you!
Purchase code: 941748e2-faa9-4e1a-b16f-85cd899b7eaa
Hi, I’m trying to set up the shop page as this one: https://wpdemo.archiwp.com/theratio/shop/
but result is completely different: https://sandbox.digitalstuff.it/polyman/shop/
How can I achieve it? Thanks
Paolo paolo.torasso@gmail.comHi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
HI, I JUST PURCHASED THIS THEME TODAY. I HAVE ONE QUESTION:
1. HOW CAN I MADE A CUSTOMIZED TRANSLATION PAGE FOR ANOTHER LANGUAGE NOT GOOGLE TRANSLATE
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
Hi, logo in mobile version isn’t shown (broken link). Can you please help me and take a look? Thanks in advance
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
Any plans to support Woocommerce?
Hi, my logo isn’t shown on mobile version – could you please help me?
Thanks in advance, Jenny
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
hi, we translated a one page template website created with theratio.we used wpml for translation. the translation of the website has layout issues. do you have a guide or suggestions for translating with wpml sites made with theratio? or can you access the site and help us solve this issue? thank you very much in advance.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
Hello, is there a way to change the loading page animation? The one with percentage and line, that shows fullscreen before the page fully loads. Thanks for reply!
Hello can we remove the geometric line on the homepage please ?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
Hi,
I wanted to update this page https://vservead.com/portfolio-category/interior-design/ in elementor.. which page should i edit
Thanks
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!