12806 comments found.
Hello,
We provide support only via the ShineHelp Support System.
Kindly provide us with a detailed description (photo, URL, admin account,..) that is related to your question above by “submitting a ticket” to our official support system: https://shinehelp.travelerwp.com/
That will help our developer quickly identify your issue.
Looking forward to hearing from you soon
Thanks and Best Regards!
Sure, thank you
Hello, website so slow and have to update woocommerce new version
Hello,
The latest version 3.1.1 have update the WooCommerce template. Kindly update to the latest version
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hi, the installed on a test website, I cant use it on my production website cause it sais licence key allready registered. I need to deactivate the old website but i can not access the account because the perosn who created it its not with us anymore. Please help.
Hello
You can deregister via Theme Settings > Product Registration of your old website or via our deregistration URL : https://shinehelp.travelerwp.com/deregistration-purchasecode/
This is the document for your reference: https://travelerwp.com/i-want-to-deregister-the-purchase-code-how-can-i-do-that/
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hi,
1) My site login & register pages don’t work after I installed Solid Security Pro (former iThemes Security). Is this plugin supported with your theme? If not, how can I effectively secure my travel site? Please advise.
2) Please confirm the compatibility with the following plugins (it’s vital!): - Mailster - MonsterInsights - Rank Math SEO Pro - WP Rocket
Thnx. Rgds
Hello,
1. Unfortunately, Traveler does not support Solid Security Pro or any security plugin. We do not test with them. You can consider Wordfence
2. Mailster and MonsterInsights is not the supported plugin. Traveler does support Rank Math SEO and WP Rocket
Please feel free to contact us if you need any further information. Thank You and Best Regards
Thanks
Hi. I just renewed my support but I still can’t submit a ticket in the support website. It says my support period has expired. Please help.
Hello,
Kindly re-input your purchase code to update the support period: https://travelerwp.com/how-to-update-my-support-license-on-shinehelp/
Please feel free to contact us if you need any further information.
Thank You and Best Regards
hi! i use the theme with no problems for car renting! how can i set a period that a car is not available? or all the category?
Hello,
Unfortunately, Traveler does not support this function. The car does not have availability function
To be unavailable, the car must be booked completely. Kindly make a complete booking to do this
Please feel free to contact us if you need any further information.
Thank You and Best Regards
hello! i made a complete booking for a specific period but it does not work. i can re book it as many times as i want.
Hello,
The number of booking = the number of car. If you want 1 time, make sure your setting Number is 1
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hello!
As a WordPress designer, I’m interested in purchasing this theme for a client’s website. Before proceeding, I have a few questions:
1) Does the theme provide a backend management system for the website owner or business owner, similar to the partner’s dashboard? If so, where can I find this feature?
2) My client prefers not to use Google Maps or Mapbox APIs. How can I utilize the built-in location widget for Google Maps in all tours, activities, and hotels without relying on external APIs? Additionally, how can I ensure compatibility with the Traveler booking system?
3) Is there any other way to use these API’s free?
4) Regarding booking payments via Visa, MasterCard, debit, or credit cards, how can these options be securely integrated and accessed?
Thank you for your time and consideration
Hello,
Thank you for your interest in Traveler
1. Admin control item service via WPadmin Dashboard – not User Dashboard For example: https://www.youtube.com/watch?v=X1iDpPOptFI&list=PLKwVkOFkT-MYozhDeR8PKarhL7To_9npN&index=19&ab_channel=Traveler
2+3. Traveler does not support to remove map. Map is required and we support only Google Map or Map Box
4. The secure is controlled from the payment gateway side
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Right, But I Still have some queries, I hope you will love to answer: 1. Can we utilize Google Maps and Mapbox APIs without incurring any fees? If so, how can we access their free tiers?
2. Which payment gateways are compatible with this theme for accepting payments via VISA, MasterCard, debit, or credit cards?
Hello,
1. Unfortunately, Traveler does not support this fucntion
2. This is the list of payment gateway: Stripe, PayPal, 2Checkout, Authorize.net, PayUbiz, DPO, IPay88, Onepay, OnepayATM, PayUMoney, PayUlatam, Mercado Pago, Billplz.
You can consider Stripe for Card Payment
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hello, Is it possible to move the currency to be in front of the price instead of behind it?
Hello,
Do you mean symbol position? Like $200
Example: https://modmixmap.travelerwp.com/
Screenshot: https://prnt.sc/N7XkpNPxW6wy
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hi whats issue with elementor stuck onloading with a fresh install woth demo content.
Dont refer me to you support as mine is expired but im not renewing at $60. What the support email?
Hello,
Are you referring to the Traveler Library plugin? Please ensure that you are not using any third-party plugins that may cause conflicts.
The plugin functions normally in our environment. If you need to verify its performance in your environment, kindly submit a ticket for us to check on your backend.
Feel free to contact us for any additional information.
Thank you and best regards.
Im using orginal plugin from theme forest download. Elementor not loading with fresh install of the theme. What email for support?
Hello,
Please make sure that you have matched all of our requirements here before you install Traveler or import demo data: https://travelerwp.com/what-are-the-travelers-requirement-system/
Kindly check carefully. Traveler cannot work properly if your site missing one of those requirements.
Regarding demo import, this function works normally on our environment. If you need to check on your ends, kindly extend support and submit a ticket for help
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hi. is posible add to rooms 360 virtual tour? with any plugin or with a embeed code?
Hello,
Unfortunately, we have not supported this function yet in Theme.
You need a custom code (not belonging to the Item Support policy) to do this task.
Thanks and Best Regards!
Hello i would like to purchase the theme but before i do i’ve a couple of questions:
1. I’m the owner of a graphic design agency and i’m currently working on a website for a travel agency which focusses on tours. I would like to know if it is possible to offer only tours and no rentals using the Traveler theme?
2. Are the users able to create an account and see their booking history, user profile, payment and change their password?
3. There are different categories tours. There are group tours, cruises and individual tours. Is this possible?
I’m looking forward to hear from you.
Kind regards.
Hello,
I appreciate your interest in Traveler.
1. It is possible to use only Tour service. For example: https://modtour.travelerwp.com/
2. The user can create an account, and see booking history and his profile. We don’t store payment therefore only the billed amount is shown in the booking history. The customer needs to create an account before making a reservation in case he wants to see the booking history in his account
3. In Traveler, the category tour is for filter search only – no more. Category does not affect to tour function(layouts or price) or checkout workflow
Example: https://modtour.travelerwp.com/search-tour-topbar/
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hello, I read in the comments, that for the search one has to add locations manually. This is very inconvenient. How can this be changed to google? As admin I would not know the location of a new listing and I don’t have the time to add a location afterwards every time a listing is published. Thanks
Hello,
Unfortunately, Traveler does not support this function. All the locations must be created manually
When creating new tour or activity, admin have to choose the location manually also
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hi. what’s css wrapper to hide reviews,wishlist/rules,availablity, and hotel facilities from hotel pages? also for Rentals. I basically just want to show description. thanks
Hello,
We provide support only via the ShineHelp Support System.
Kindly provide us with a detailed description (photo, URL, admin account,..) that is related to your question above by “submitting a ticket” to our official support system: https://shinehelp.travelerwp.com/
That will help our developer quickly identify your issue.
Looking forward to hearing from you soon
Thanks and Best Regards!
Hello. Where can I send a license-related email? I need to transfer my existing license.
We are finally working on a tourism website (I bought this theme back in 2019 and never used support. It’s expired?)
Regards, Den
p.s. great theme and documentation
Hello
You can deregister via Theme Settings > Product Registration of your old website or via our deregistration URL
https://shinehelp.travelerwp.com/deregistration-purchasecode/ This is the document for your reference: https://travelerwp.com/i-want-to-deregister-the-purchase-code-how-can-i-do-that/Please feel free to contact us if you need any further information.
Thank You and Best Regards
Thanks, but my purchase code is successfully registered on the new website we are working on now. But I can’t create an account on your support page, cause “purchase code is already registered” and I have no credentials to login. I have no access to old website and I probably created a support account too, where I have no access either.
“The purchase code is already existed. This code is already used by another user” when I try to register
Hello,
You can contact via https://themeforest.net/user/shinetheme
We will check to make sure you have valid purchase
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Thanks. Sent
hi there, I would like to know if it’s possible to exclude terms or categories in the search results. I want some tours to not be shown in the results. Thanks.
Hello,
Unfortunately, we have not supported this function yet in Theme.
You need a custom code (not belonging to the Item Support policy) to do this task.
Please feel free to contact us if you need any further information.
Thank You and Best Regards
hi want to ask about port meta view before purchase, is it customizable to change initial scale to 0.5 or any value instead of 1. or it is locked, please notify me if it is possible so i purchase asap
Hello,
Unfortunately, Traveler does not provide any theme function “to change the initial scale to 0.5 or any value instead of 1”
Regarding customization, it depends on your developer skill and Traveler does not control it. Kindly control your customization code by yourself
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hi! Could you tell me if your theme supports partners? What I mean is we are planning to built tour website, we do sell local tours, but have partners like hotels, is there possibility so we can register our hotel partner and they will be able to sell from back end, obviously it requires monthly reports in order to calculate their commission every month. Also is any screenshot available of back end how we can filter all confirmed bookings?
Hello,
Traveler does support Partner function
Firstly, Partner must create their hotel – not admin. Item which created by Partner will belong to Partner
Secondly, all the reservation payments go to the admin account – not the partner account. After deducted the commission, admin transfers the rest manually to the partner
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hi Team, I am working on the affiliate demo, when I add a video background through the row, it works on the desktop, but the video does not show up on mobile, only empty space, please how can I fix it? Thanks
Hello,
Elementor disable video play on the mobile screen by default.
Kindly check your settings of this video element
Please feel free to contact us if you need any further information.
Thank You and Best Regards
i like the theme so much but i have a Q , Some tours include accommodation packages in 3-star, 4-star, or 5-star hotels. Is there a possibility to add more than one price for the same trip based on the type of accommodation? something like this: https://ancientegypttours.trekksoft.com/en/activity/book/310011/10-days-cairo-hurghada-holiday-4-destinations
Hello,
Unfortunately, Traveler does not support this function.
Accommodation on the tour is just an extra service and does not inflect the default price of the tour
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hi, how can I stop the ability to book only tours?
Hello,
You don’t want the customer to book tours? Therefore, just edit each tour and set it to Inquiry Mode
For further assistance, kindly submit a ticket at ShineHelp Support System https://shinehelp.travelerwp.com/all-tickets/Please feel free to contact us if you need any further information.
Thank You and Best Regards
