21601 comments found.
Hi Dose your theme has Pre Built Sections Library for ELEMENTOR?
Hello! This section is available only in case you use Elementor Pro. But we have our own demo content/layouts importer https://guide.the7.io/elementor/user-guide/the7-dashboard/pre-made-websites#single-page
Can you please email me WPBakery version 7.2? There is a medium-risk vunerability for WPBakery versions less than 7.2, and the version released with The7 theme version 11.9.3 is still WPBakery version 7.1. Thanks.
Hello! We will deliver ver.7.2 as soon as it is tested with the theme. Talking about the fixes, we don’t see any vulnerabilities mentioned in its change log https://kb.wpbakery.com/docs/preface/release-notes/
- The Plugin “WPBakery Page Builder” needs an upgrade (7.1 -> 7.2).
Perhaps they don’t list vunerability fixes in their changelog?
Actually, I see you have released WPBakery 7.2 now, thanks! Update was successful.
Glad to hear that!
Hi,
1. What is the best way to add custom CSS on your theme when we are working with the Elementor free version?
2. Generally, what is the best way to add custom CSS to your theme?
Thanks!
Hello!
You can add custom CSS into Appearance -> Customize -> Custom CSS. This location is available no matter what page builder you are using.
elementor pro is including in this theme?
Hello!
Elementor Pro is not included. You can use this plugin or its free alternative – Pro Elements.
Hi team, I have something to know. Is Pro Elements your own product? If not your own product, who is its author/developer? I don’t see any mention on their website. Nameless developer’s plugin is actually how much Ricks free? I am very confused about this. Hope to get a prompt reply from you.
Hello!
Sorry, PRO Elements is not our product.
Hello, I couldn’t find where to edit the Header and Footer fields. Can you help me please ?
Hello!
Could you please refer to https://support.dream-theme.com/knowledgebase/how-to-edit-elementor-templates/
I have visited the page you mentioned before. However, the options seen in the screenshots do not appear on my site.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
the page name is automatically set with the h1 tag. can this be switched off so that i define the h1 tag for each page myself?
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Hola, tengo instalada la version de la plantilla 3.1.4. La web es de un cliente y no tiene licencia, me gustaría comprarla para poder actualizarla (wordpress, php y plantilla ¿como tendría que realizar esta actualización?
Hello! Could you please refer to https://support.dream-theme.com/knowledgebase/old-theme-generations-updates/
The guys from support are threatening me on email he will delete my license. How there behavior. Is it fair. Not recommend for my side
Hello!
Again, please note that according to Envato Standard Licenses:
1) “Number of end products” you can build with a single license is “1”;
and 2) “you can’t use … Standard Licenses on multiple clients or jobs”.
- https://themeforest.net/licenses/standard
Also, note that the license “generally … is not transferable”: https://themeforest.net/licenses/faq#license-transferable-a
It means that if you have used your purchase code on one website, you should not use it on any other website(s). Even if the original website went offline.
Our system detected that you used your purchase code on multiple unique domain names (excluding most common dev and staging addresses). Such usage violates the terms of Envato Standard Licenses and, by extension, our copyright. Therefore your purchase code was automatically locked.
Hello, Your review was already reported and will be removed shortly. If you keep posting “reviews” like that we will report the license violation to Envato and you will either have to purchase 5 missing licenses or your account will be locked. The offending license will remain locked anyway. Choose your further words and actions wisely.
Regards, Miroslav (from Dream-Theme)
Why you remove my review
I didn’t use any of doamin you mentioned. If yes show me here the site. If they build with your theme
He told me to purchase 5 license. Why
You have used 1 license on 6 different domains.
Hi, I updated the slider revolution plugin and the 7D theme, now the slider revolution does not appear and it is asking me for the purchase code, I already registered the purchase code for theme 7D, but the theme tools, but the slider revolution do not want function.
Hi!
Could you please refer to https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins – you don’t need to register the plugins. Plugin updates are available under The7 -> Plugins.
If you experience any problems with the plugin, please submit a ticket at https://support.dream-theme.com/
WordPress The7 — Website and eCommerce Builder for WordPress theme <= 11.7.3 – Cross-Site Request Forgery (CSRF) ????
WordPress The7 Theme <= 11.7.3 is vulnerable to Cross Site Request Forgery (CSRF) Can you fix it ?
Hello!
The current version of the theme is v.11.9.3, and the issue you mentioned was resolved back in July.
Also note that the report refers to a theoretical vulnerability. It could only be “exploited” by someone who already has admin access. Essentially, it would mean an admin hacking their own website 
Hi, I have one live site. but licence not activated. its saying 16 licence used. can you remove your database for all. therfore i can activate one licence. please let me know ASAP
Hello!
Please note that according to Envato Standard Licenses:
1) “Number of end products” you can build with a single license is “1”;
and 2) “you can’t use … Standard Licenses on multiple clients or jobs”.
- https://themeforest.net/licenses/standard
Also, note that the license “generally … is not transferable”: https://themeforest.net/licenses/faq#license-transferable-a
It means that if you have used your purchase code on one website, you should not use it on any other website(s). Even if the original website went offline.
Our system detected that you used your purchase code on multiple unique domain names (excluding most common dev and staging addresses). Such usage violates the terms of Envato Standard Licenses and, by extension, our copyright. Therefore your purchase code was automatically locked.
Currently there are no website in this license key ?. therefore how you can find the site?
Please note that the license “generally … is not transferable”: https://themeforest.net/licenses/faq#license-transferable-a It means that if you have used your purchase code on one website, you should not use it on any other website(s). Even if the original website went offline.
please understand there are no licence key in any live or localhost website. its mean 0. therefore you checked your database & let me know.
I think I have found bug. When I turned on your child theme (untouched) Elementor lightbox is not working. When I turned on parent theme, Elementor lightbox is working. I tried it more times and same result… My support expired so what now, do I have to extend my support so that you can check it? Thanks!
Hi!
There’s no such a thing as “expired support” at Dream-Theme: https://support.dream-theme.com/6-month-support-really/
Please go ahead and submit a ticket
Thank you
Always welcome!
Hello, I had previously activated the theme I purchased on another site, but I deleted the theme from the site without using it. Now I want to use it on a new site, but when I add the purchase code it says I have to delete it from the previous site. But I removed the theme from the previous site. I would be happy if you help.
Hello!
Please note that according to Envato Standard Licenses:
1) “Number of end products” you can build with a single license is “1”;
and 2) “you can’t use … Standard Licenses on multiple clients or jobs”.
- https://themeforest.net/licenses/standard
Also, note that the license “generally … is not transferable”: https://themeforest.net/licenses/faq#license-transferable-a
It means that if you have used your purchase code on one website, you should not use it on any other website(s). Even if the original website went offline.
If that was a development copy of your site, you can manage the purchase codes under https://my.the7.io/
Thank you very much.
Hello, getting an error after latest update 11.9.2.1 and WP version 6.4.1. Is this known and is a fix coming?
Fatal Error – Class Not Found:
The critical error regarding the missing “ElementorPro\Modules\LoopBuilder\Documents\Loop” class is the most concerning. This suggests that your theme (dt-the7) or a plugin is trying to use a class or function from Elementor Pro which either does not exist or is not loaded. This could be due to a compatibility issue between your theme (The7) and the Elementor plugin, especially after an update.
If I remove elements-pro then Elementor works. However, the site is missing its header and menu.
Hi!
Could you please make sure your copy of the theme, Elementor and Pro Elements are up-to-date. If it doesn’t help, please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Can you please add TikTok to the social media icons’ list?
Hello! You can try using this approach https://support.dream-theme.com/knowledgebase/how-to-add-custom-social-icon-from-fontawesome/
Hello,
I hope you are well. Can I please check if someone has ever reported issues with activating specific plugins? In particular, I’m unable to activate both W3 Total Cache and Fast Velocity Minify. I contacted hosting provider for support and was told it’s likely due to another conflicting plugin. Although it would be strange as I’ve got only a limited number of plugins. Anyway, I wanted to check if someone has experienced that. Thanks!
Best, Tommen
Hello Tommen! As mentioned in your support ticket, the issue doesn’t depend on a theme. You can try deactivating third-party plugins one by one, making a database backup before.
I’ve tried to deactivate all the plugins except Jetpack and Akismet Anti-spam: Spam Protection and it didn’t help 
Please try deactivating Jetpack and Akismet Anti-spam as well. If it doesn’t help, please address to your hosting provider. As you have seen, the issue remains even when you switch to another WordPress theme. Which means the issue doesn’t depend on The7.
I believe those cannot be deactivated. Anyway, I’ll reach out to the hosting provider again. Thanks!
Hello,
I’m having trouble with the Minimal Creative Light pre-built site. Header and footer are not displayed. Also, there are no “Page Header Settings”, “Sidebar Settings”, “Footer Settings”, etc. options in the Elementor settings, only these onptions are shown – General Settings, Menus, and The7 Demo Content.
The PRO elements plugin is installed.
Thanks in advance for your help!
Hello! When using Elementor, header, footer, etc. are controlled by means of templates https://support.dream-theme.com/knowledgebase/how-to-edit-elementor-templates/
First of all, I’m so happy with the 7 that I already purchased 2 or 3 different licenses for my clients. But I have a dumb question here: in the Logistic theme, I need to change the “Services” by “Partners” so I can create “partners/organization01/” etc. instead of “service/service007/” How can I do that??
Never mind, like I said, it was a dumb question. I figured out real quick, thank you.
Hi! Glad to hear you have resolved the issue
Hello, Is Elementor Pro included in the $174+ worth of premium plugins? Thanks.
Hello! Elementor Pro is not included. But you can use its free alternative – Pro Elements.
