1386 comments found.
Both Rey Theme and Rey Core suddenly not auto-updating – stuck on v2.7. Now my site is broken at the moment.
Screenshot https://paste.pics/Q0IUI
Hey!
Just replied on your email address.
Please reposed to my emails. My website has completely stopped connecting to your server. What PHP version should I be running?
can i apply discount on 2 more purchases?
Hey!
Thanks a lot for your interest and wish I would’ve been able to help out but ThemeForest doesn’t offer these kinds of tools for loyalty discount, only general.
I’m planning to run a discount in December. If you want I can keep you posted.
Hey!
Just wanted to let you know Rey is now discounted if you’re still interested. Thanks a lot!
yes i have 2 more purchases, Thanks
Any sales coming ?
Hey!
Sorry, not at the moment but I plan in December. Thank you!
please check Lightbox in product page, after update not work well, when it’s in full screen and you scroll through the photos(next or previous) and then close full screen the main photo stays open on top of the other and the page freezes… and there are no extra zoom options full screen lightbox
Hey!
In the product page where you’re testing, is there a product video added?
I just fixed a similar problem yesterday and that’s why I was asking. The update is most likely coming early next week (Monday/Tuesday).
no it not any video, only image, on monday i send you in your support a video to see
have a nice week, i send you in support about lightbox problem with video link
thanks a lot for your support is ok now
Please also check the product video, now it no longer works after updating to the latest version
Hi, I have an error displaying the product images. On the product detail page, the 2,3 and 6th image does not load (in all products) but if I click on it to enlarge it, the image is visible. watch the video to understand: https://watch.screencastify.com/v/IpYcoaXs95QdZ0jmQ7O4 thanks Gianluca
Hi Gianluca,
Indeed, there’s a problem with this Video setup. Basically the Video button is not working, while when in the lightbox when exiting with video active, it throws an error.
I’m getting it fixed right away. Please submit a ticket at https://support.reytheme.com/new/ or here on my profile page’s contact form, and share a temporary’s admin account form me. I will apply the code patch as soon as I fix it because the next update is scheduled for next week.
Thanks!!
Thank you very much for the support, I will wait for the new update
Thank you too!
Quick question. Beside the video problem, in your video you mentioned the fact that images don’t load which is pretty odd because on my end they do seem to work ex: https://d.pr/v/KLSxbr .
Can you visit this website https://www.whatsmybrowser.org/ and share the generated URL with me? I’d like to test in the exact same environment . Thanks!
take a look in your demo the same problem: https://demos.reytheme.com/tokyo/product/lightweight-puffer-jacket/
That’s the thing, I’m unable to replicate the same problem ex: https://d.pr/v/EgmXlk .
Thinking about it though, it may have something to do with subpixel rendering.
Basically the image loading happens when its container is 100% visible, however if it’s 99.5% there’s theoretically the possibility of looking like it’s loading forever since 0.05% are still hidden because of subpixelization.
For example, try resizing the browser with just a couple of pixels and see if there’s any difference.
ok I saw that the problem is only with chrome browser. It works with other browsers
That’s even weirder because it’s not consistent. Can you share the link generated at https://www.whatsmybrowser.org/ ? I want to test with the same browser size ( https://d.pr/i/Fc8hFd ) as you are. Thanks!
Certainly, this is the link: https://www.whatsmybrowser.org/b/00LHU I have done simulation tests with the various brosers and the error is only with chrome (both on my site under construction and on your demos) (google console: Force load JS because of the pre-selected variation in the gallery)
Hello!
I bought the theme a long time ago and forgot about it. Yesterday I remembered and decided to install it. As a result, I cannot install Rey Core, the download continues endlessly.
Hello, what is Max execution time: Requirement?
Hey!
Most servers should be configured at 30 seconds and I believe it should be enough in most cases. If for some reason the code might timeout, it could actually be a problem in the code rather than actual processing.
Any sales coming?
Hey!
There’s no campaign scheduled, but I do want to provide a price reduction during the December holidays.
Thanks a lot for your interest!
Hey, how can I show more than 5 results in search? I would like 6 results to be displayed because when it shows 5 results it appears that there are only 5 products on the site. https://www.dropbox.com/scl/fi/ki9eh0zso0wqbnzynee9p/Captura-de-Tela-2023-10-26-s-08.17.12.png?rlkey=9lq0gh7u2sqlg350tcoz0dt41&dl=0
Hey!
Sure, please paste the php code from here https://d.pr/n/27DiqS into the child theme’s functions.php . It should increase the results count.
Best theme ever for fashion store, trust me!, Can you tell me what would be the most recommended preset or settings in the LiteSpeed plugin for the best optimization with the theme?
Thank you so much!! 
Unfortunately I’m not exactly sure what is the best or recommended preset but shouldn’t be different than any particular WordPress/WooCommerce store.
Excellent theme hope more demos soon..
Hey!
Thanks a lot! Hoping for this as well.
The demo doesn’t seem to work for most of them. Could you please check and update
Hey there!
Just double checked and demos seem to be accessible from my end. Are you still experiencing this problem? Thank you!
Hi, why there is no option to add a Parent Brand for the Brand, to create a hierarchy? is there any option?
Hi, I have pre-sale questions:
1) I see the header and logo are customizable ok, but need to know if theme offer dark/light logo+menu selection.so when editing pages and single products time by time I can choose the correct logo+menu color
2) is is WPML certified? Where I can see an example of your language selector drop-down?
Thank you
Hi, sure:
1. Yes, individual pages support custom logo and text color assignment.
2. Yes, WPML is supported. Here’s a video showing the switcher https://d.pr/v/EYlJJo .
Thank you too!
Hi there, theme looks great! Are you planning sales campaign ?
Hey there!
Sorry, not planning any sales campaign. Thank you for your interest!
hello there again.
this time we just can’t… we don’t understand how to handle the filters. There are filters that should only be visible for certain categories, the problem is that the Ajax REY widget “Filter by category”, when refreshing, does not hide the filters that should not be visible for that particular category.
Are we doing something wrong? thank you
Hey!
I’m not entirely sure how they’re setup. Can you share an example link and more info how they should perform? Thanks!
ok wanted to open a ticket so to have a private messaging but no way it won’t me get in give a serial error…. wtf
I see. Try sending me a message through my profile page’s contact form at https://themeforest.net/user/reycommerce#contact . That should work.
great done
Hello again… how can we add a search form into the offcanvas nav on mobile view?
thx
solved _
Hey there, first thanks for your patience..
we would like to activate megamenus using this template https://demos.reytheme.com/san-francisco/ but for some reason our sub megamenu comes with a good amount of white padding, how can we get rid of this?
thanks
solved
Hello, Is it possible to put different links when clicking oh homepage logo icon ?
I want to put different link when you go to specific page and I have specific header on that page and I would like to add link to their website. Is this possible ?
Thanks
Hey there!
Just checked and no, it’s not possible, however I will include a new control in Rey’s Logo widget to be able to add a custom URL.
In the meantime, you could also use Rey’s dynamic tag for the Site logo ex: https://d.pr/v/G6YvLU . I believe that should help since you’re using different headers.
