23205 comments found.
Hello, I want to show the same sidebar design of the Shop Sidebar categories in the Single Product Sidebar. How do I copy the design of this widget?
Thank you.
Hello, @yeyco,
Well, what exact design issues you are facing with the product categories widget on the single product page? please explain in detail, if possible with some screenshots and with your site URL as well so that we can have a further look into it for you on your site and help you out.
Regards, P-THEMES.
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I would like to have the same design of the product category sidebar as it appears in photo number 1 https://drive.google.com/file/d/1mLt4ASpyFB9fFLJloVErDNl5ZceE3XgC/view?usp=sharing , I want to use it in photo 2 https://drive.google.com/file/d/1kXjDl3rOFtcsHwXIbTcOdyrM-iNouoVL/view?usp=sharing , as you can see it is not the same design.
Hello, @yeyco,
Well that can be achieved using the Custom CSS code, I can see your site is on maintenance mode, so we kindly request you to please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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Hello, I have already sent you a message.
Hello, @yeyco,
We have replied to your email, please check back our reply there and then reply back to the email accordingly.
Regards, P-THEMES.
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Hi, Could you guide me on where to find the terms ‘order complete’ and ‘order review’ to translate?
Hello, @ronaldoescudeiro,
Please use the Loco translate plugin on your site. After installing the plugin please Navigate to Loco >> Themes >> Porto >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Woocommerce >> Edit the translation that you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Porto -functionality >> Edit the translation that you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
https://wordpress.org/plugins/loco-translate/
Note:
1. Custom (recommended)
2. This is Loco's protected folder under "wp-content/languages/loco/" which is safe from automatic updates and provides priority over the above locations.https://localise.biz/wordpress/plugin/manual/msginit?utm_medium=plugin&utm_campaign=wp&utm_source=admin&utm_content=plugin-msginit#order
If this folder doesn’t exist you may need to create it and ensure it has the correct permissions.
https://localise.biz/wordpress/plugin/manual/filesystem
If the issue still persist then please contact us via our support system with your site WP Admin URL and Credentials so that we will have a look into it for you on your site and help you out.
Regards, P-THEMES.
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Is there a plan to update the theme to utilise the newer “twitter” logo? I have multiple sites with Porto and clients are starting to ask to have these updated… but I would prefer to not have to edit code if I don’t have to….
I have tried the following solution I found on these commnets:
.share-links .share-twitter:before { content: ”\e61b” !important; }
But this does not work on demo: https://www.portotheme.com/wordpress/porto/corporate20/
Hello, @SQLGuru,
Could you please share the URL of your site and the screenshot of the icon where it is so that I will check it for you and help you out accordingly.
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Hello. Is it possible to use the theme we will purchase from you licensed for more than one domain? Or how should we proceed to use it for more than one domain? Could such an event occur? I would be happy if you inform me 
Hello, @canmertbeskardes,
First of all, thanks for showing your interest in Porto WordPress
One single license is for the one single live URL only, this is Envato policy and with all the themes on the ThemeForest, you may wish to confirm with Envato as well.
Porto WordPress provides one live site and 5 staging sites with the same license and also you can use the same license on multisite installation as well.
Please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
Regards, P-THEMES.
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So, we have the right to use the license code for only 1 website. Did I understand correctly, sir?
Hello, @canmertbeskardes,
Yes 1 live final website.
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So how can we access the license code for more than one website? Do you have such a sale? Like selling multiple license codes for multiple websites?
Hello, @canmertbeskardes,
License policy is designed by Envato and we (The Author) and you have to follow it, you can read more and all about it here: https://themeforest.net/licenses/standard?_ga=2.230528601.493642864.1696851525-1091590229.1685593196
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Are all your themes elementor compatible?
Hello, @canmertbeskardes,
Yes all the demos are fully Elementor compatible.
Regards, P-THEMES.
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I see that Elementor comes with this theme though when installed, do we get Elementor Pro or just a basic version and need to pay Elementor for the Pro version?
Hello, @designsenseweb,
You can always get the latest updates of the Premium plugins with the Theme update in the Theme Package.
And there is no need to activate or purchase a new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
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When try to edit main page see this error: “Do you want to disable Elementors’ default styles and use the theme defaults?” On elementor setting i check settings responsible for colors and fonts, but the error still appears. How to solve it ?
Hello, @Zkkins,
The notification you’re seeing is specific to the Elementor page builder plugin for WordPress. Elementor allows you to design and customize your WordPress pages using a visual drag-and-drop editor.
When you edit a page with Elementor, you may encounter a notification that asks whether you want to disable Elementor’s default styles and use the theme defaults instead. This option is provided to give you more control over the styling of your content.
If you choose to disable Elementor’s default styles, it means that the styles applied by Elementor (such as fonts, colors, and spacing) will be turned off, and your page will instead adopt the default styles defined by your WordPress theme. This can be useful if you want your Elementor-designed content to seamlessly match the overall styling of your theme.
On the other hand, if you choose to keep Elementor’s default styles, your Elementor-designed content will retain the styles applied within the Elementor editor.
The decision to disable Elementor’s default styles or not depends on your design preferences and how closely you want your Elementor-designed content to align with your theme’s default styles. If you’re unsure, you can experiment with both options to see which one better suits your needs.
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Thank you very much for the detailed answer. The problem is that when I click OK on this notification, it does not disappear and reappears. And the only way to disable it is to close it. When I close it, this error/notification reappears when I try to edit the page.
Hello, @Zkkins,
I understand. Basically, the notification comes from the Elementor plugin as I stated in my previous message. there are no settings in the theme to disable it. You can simply contact the plugin support for further assistance or simply avoid it whenever try to edit pages or posts on the site.
Regards, P-THEMES.
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I have elementor premium, I asked for support, they checked everything and said that this notification is theme related and not plugin related. I have many purchased themes and not one of them has this notification.
Hello, @Zkkins,
Sorry for the inconvenience, I have a discussion with our lead dev on this concern, and the news for you is: Elementor has default styles… so porto theme add dialog when editing the page first.. if click yes or no, you no longer see the dialog… it’s theme’s function.
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This is the problem, that this dialog box appears every time I try to edit the page. If I click “Yes”, the page reloads and this dialog appears again, and so on every time. I have no way to click “Yes”. If I click “No” the dialog disappears, but if I open a new page for editing, it appears again. That is my problem.
Hello, @Zkkins,
Ok, Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will have a look into it for you on your site and help you out.
Regards, P-THEMES.
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Does Porto have a built-in “coming soon” website template? In time for changes, I want to insert the “coming soon” template on all pages. How to do it?
Hello, @mojonek,
Thanks for reaching us, basically, our theme has a built-in feature for the maintenance mode. You can learn more about this feature on this link: https://www.portotheme.com/forums/topic/how-to-set-maintenance-mode-on-the-site-using-porto-wordpress/
We hope this helps.
Regards, P-THEMES.
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Yes, “Maintenance Mode” not a “coming soon”. Thx. 
You’re Most Welcome!!
Hi, Why my “Font Family” and “Font Color” is different on my page from this that is set in Theme Options -> Skin -> Typography for Body Font ? How to force Porto to use Font Family and Color that I prefer for all text in my page?
Hello, @pssDesign,
I hope this message finds you well. I sincerely apologize for any inconvenience you may be experiencing while using our theme on your site.
I would like to provide some clarification regarding the issue you are facing. Generally, our theme settings are designed to work seamlessly across the entire site, ensuring uniform styling. However, it’s worth noting that there are instances where styling adjustments can be made through alternative methods, resulting in overrides to the theme settings.
One example of this is when a heading on a page is configured using a page builder plugin. In such cases, the styling of the heading is determined by the page builder settings, superseding the theme settings specifically for that heading.
Similar scenarios may occur, requiring attention to detail in order to ensure consistency in styling.
To address this, it’s essential to verify that content not adhering to the theme style has its styling explicitly defined either through the page builder plugin or custom CSS code. Editing the pages containing such content allows you to align the styling with your preferences.
I trust this explanation sheds light on the intricacies of the styling issue you’ve encountered. Should you have any further questions or require additional assistance, please do not hesitate to reach out. We are committed to resolving this matter promptly and ensuring your utmost satisfaction.
Thank you for your understanding and patience.
Regards, P-THEMES.
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Helloi slider revolution is not working good i have slider on home page but its only vissible when im login when im not login the sllider is all empty but you see where it should be placed what is the problem with this when it dont show when you are not login please see on https://www.handelsondernemingkremer.com/
Hello, @HandelsondernemingKremer,
That seems to be the cache issue, please try to clear the cache or try to disable the third party plugins including the cache plugins and check back again.
Alternatively, please contact us via our support system with your site WP Admin URL and Credentials so that we will have a look into it for you on your site and help you out.
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I purchased the theme, but I am wondering if I will be able to develop the theme/site on my staging domain and then transfer it to the live domain once its complete. Will I need to pay again for a 2nd purchase or can I transfer the license to a new domain when ready?
Hello, @espodigital,
Porto WordPress provides the functionality to use the same license on Live and Staging site as well, but you have to follow the same pattern for your staging site as listed in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
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Why don’t the dark version and color changes work on my website? I have already turned off the server cache.
My site: https://loja.urogyn.com.br
In https://loja.urogyn.com.br/wp-admin/customize.php?return=%2Fwp-admin%2F apparently it works
Hello, @gabrielmachado4,
I have checked your site now and it is showing as dark mode, please refer to this screenshot: https://postimg.cc/SJ18f5xg it seems to be the cache issue at your end only, please try to clear the site and browser cache and check back again.
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Hi, Some taxonomies in your site are forced to be untranslatable. This is causing a problem when you’re trying to run a multilingual WooCommerce site.
A plugin or the theme are probably doing this.
What you can do:
1. Temporarily disable plugins and see if this message disappears.
2. Temporarily switch the theme and see if this message disappears.
It’s best to contact WPML support, tell that you’re getting this message and offer to send a Duplicator copy of the site. We will work with the theme/plugin author and fix the problem for good. In the meanwhile, we’ll give you a temporary solution, so you’re not stuck.
Hello, @odainasereddin,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will have a look into it for you on your site and help you out.
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After logging in, the login or registration word remains present
This should be the username Why ?
Hello, @odainasereddin,
Actually, that one is the static dummy one, meaning, it has been set in the header using the Porto Info box element, it does not provide the functionality to show the current logged-in user name.
Instead of that you can only use the My Account icon element.
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Hello,
The icon next to the post tags is an envelope. See the screenshot at https://freeimage.host/i/JCvksdg
It should be a tag icon, that is https://fontawesome.com/icons/tag?f=classic&s=thin
Regards,
David
Hello, @hmh11,
I have just checked your site now and it is working perfectly fine for me, please refer to this screenshot: https://postimg.cc/FkfrkwnX the icon is already changed on your site, it seems you have managed to change it.
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Hi,
Thank you for your reply. It works on my site because I added a CSS rule that replaces the envelope icon with the tag icon. See the screenshot of a Porto demo post at https://freeimage.host/i/JCvksdg and note that the envelope icon is the default icon for tags. The envelope icon should be used for e-mail and the tag icon for tags. See https://fontawesome.com/icons/tag?f=classic&s=thin
Regards,
David
Hello, @hmh11,
Ok got your point, I will forward this suggestion to the development department to take in consideration for the future upcoming updates of the theme, thanks for your understanding.
Regards, P-THEMES.
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Hi This is strange, I can’t remove spaces around container. In Elementor all margin, padding, column gap are set to zero but not fixed. In inspector found that the extra space is the container-fluid padding set in the theme.css. There is no option in Theme Option layout section to remove that space. Only 16px, 20px…, if I change the CSS and remove the container-fluid padding, it will effect some other section for exmple the header. What should I do? see screenshot:
https://paste.pics/PVEPEUpdate: Temporarily I removed that space by using Elementor scale option from advanced tab, transform section but this not proper way. This problem accure in new Elementor container that uses flex container. In old versioin it is okay because it accept negetive margin.
Hello, @titanmartae,
Sorry for the inconvenience, that you are facing an issue while using our theme. You can solve the spacing issue with the help of custom CSS code. You can add the custom CSS code in the Porto >> Theme options >> Skins >> Custom CSS >> at the bottom of the CSS box. I wrote the CSS code below:
max-width: calc( 100% + 2 * var(--porto-fluid-spacing)) !important;
Please check the screenshot to understand better: https://postimg.cc/BX8tccYs
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Slider Revolution 6.6.14 has a vulnerability.
Hello, @ZilogZ80A,
Thanks for your notify, we will soon update it into the Theme, please be patience, OR contact us via our support system so that we will provide you with the very latest version of the plugin.
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Hello, I purchased the theme, and wanted to update. I tried it several times but that wouldn’t work. I’ve read some support tickets, suggesting to deactivate and put the licence key in once more. Now I keep getting this message: ‘Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.’ I tried my 4G (with a different IP), nothing works. What can I do. I need to get this website online. Thank you kindly for the swift reponse..
Hello, @sander,
957d56ca-*
I have found and whitelisted your IP, Please try again now, I am sure you will not face this issue anymore.
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Hello, i have a problem with how the submenu appear
I have submenus with wide (mega menus)
When i check on menu item it appears like in this screenshot: https://prnt.sc/538EO8uEtYkC
If i scroll down on the page and the i go again to check the menu item, it appears correctyly as you see here: https://prnt.sc/6Baq4QDmrylR
Can you help me solve this problem?
Thank you in advance!
Hello, @patsa,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will have a look into it for you on your site and help you out.
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Hi PT-Support2, All topic on documentation show 404 page.
Hello, @nkpStudio,
Sorry for the inconvenience, but we are working on our server and that is why it is showing 404, we will soon complete our work and all will be back to normal, we thanks for your understanding and patience.
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Hi,
The new Twitter/X icon has been available on Font Awesome for a while now.
https://fontawesome.com/icons/x-twitter?f=brands&s=solidWhen will you add the new icon to or replace the old with the new in Porto? The old icon is hard-coded into the “Porto: Follow Us” widget, and perhaps elsewhere, and it needs to be updated to the new icon.
Thanks,
David
Hello, @hmh11,
We have already implemented the FontAwesome version 6 in our latest release, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
.share-links .share-twitter:before {
content: "\e61b" !important;
}
Regards, P-THEMES.
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Thank you. That works.
Regards,
David
You’re Most Welcome!!
