23205 comments found.
Hello, Slider revolution is not updated in version 6.12.1 as promised. When can we expect an update to resolve the security issue? Ticket #32983 has been created for this. Thanks!
Hello, @morepix,
Sorry for the inconvenience, we have replied to your support ticket #32983 with the plugin zip file, please check back our reply there and then reply back to it accordingly.
Regards, P-THEMES.
Please join our Discord Lesson
Hello @everyone !!!
Thank you for choosing our theme. Recently, We knew the vulnerability of our core plugin and fixed issues on new version 6.12.1
We want to update the Porto Theme and Porto Functionality ASAP, and check your site.
Thank you for your understanding. Enjoy doing well with our Porto Theme. Kind Regards.
Hello,
Before buying I would to know if it works with woocommerce and woocommerce b2b plugins please.
Also for fashion, can the user select different colors and sizes?
Thank you.
Hello, @lorrainy,
First of all, thanks for showing your interest in Porto WordPress 
Yes it works with WooCommerce and for WooCommerce b2b you have to try with any third-party plugin that better suits your requirements.
Yes, you can easily select and choose and create different colors and sizes as per your requirements.
Regards, P-THEMES.
Please join our Discord Lesson
Thank you I will buy it now under another username as I just noticed I logged in the wrong account 
Oh no problem, we always tried to help with all the possible ways to our customers 
Hello, I bought your product, but if I activate it on a test server and domain and after implementing the project, duplicating it on a combat hosting, will it work?
Hello, @webmaster4443,
Yes it should have to work, According to the Envato licensing terms and conditions you need a license for only 1 website. Porto allows 1 live site licensing and 5 staging site licensing for testing purchase per purchase code.
Please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
You can manage your license from this site: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
Please join our Discord Lesson
How can I disable this option within the product categories”The description is not displayed by default; However, there are some themes that can show it.” on my site?
Hello, @brendaxmarket,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Please join our Discord Lesson
I would like to buy your theme, but unfortunately PayPal is blocked in my nation. Other than using PayPay, how can I buy your theme?
Hello, @enobsolutions,
First of all, thanks for showing your interest in our theme.
Please refer to this article from Envato: https://help.market.envato.com/hc/en-us/articles/203269700-How-do-I-purchase-an-item-#:~:text=To%20purchase%20your%20items%20you,purchases%20of%20credits%20are%20available).
Regards, P-THEMES.
Please join our Discord Lesson
There is now only one payment method available in Envato, which is PayPal; there is no way for me to use my card without first creating a PayPal account.
Hello, @enobsolutions,
Ok then we suggest you to please try to contact Envato for this concern: https://www.envato.com/contact/
Regards, P-THEMES.
Please join our Discord Lesson
Hi, My browser always not responding while editing on elementor.
Hello, @hendrasyp,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Please join our Discord Lesson
This is my first time using a WordPress theme. I want to customize the demo into my own website. Can you share the instruction manual with me? Because I don’t know how to customize, replace and add my own products.
Hello, @7052998011,
Thanks for showing your interest in our theme.
To customize the demo you need to learn the basis of WordPress about how to edit products in WooCommerce, how to add posts, How to add new pages, and edit the existing pages on the website. You can check the WordPress online community or learn from tutorials on YouTube.
Regarding the theme settings and features here is the link to our theme documentation and articles: https://www.portotheme.com/wordpress/porto/documentation/
I hope it helps to learn more about the theme and how to use it.
Regards, P-THEMES.
Please join our Discord Lesson
Hi,
I’m looking for a new theme on Themeforest for my blog with 4000+ posts and 7000+ images. My previous themes caused slowness and high server load due to multiple thumbnail generation per single image upload (some even 100+) and numerous required plugins.
Quick questions:
- How many thumbnails does your theme generate per image? Can I turn this feature off entirely? If not, is there a way to serve the smaller images dynamically without generating a million thumbnails on my server?
-How many required plugins does your theme have? What’s the bare minimum?
I aim to minimize server load and maximize page speed. Your insights will help in my decision.
Thanks, Dejan
Hello, @dilic89,
Thanks for showing your interest in Porto WordPress 
Well, not many, but our theme generates a limited amount of thumbnails for Post images, like for Single Post images, for Blog page post images, for widgets etc.
By default, WordPress generates three sizes of each image that you upload. Themes and plugins can generate additional image sizes which can easily push the number between 5 – 10. If you have a lot of image-based content on your site, then after a while this may increase your storage needs and backup file size.Please read and follow the instructions written in the below-given docs:
https://www.wpbeginner.com/wp-tutorials/how-to-prevent-wordpress-from-generating-image-sizes/
https://wpmudev.com/forums/topic/wp-is-creating-multiple-files-for-every-image-uploaded-more-than-4/
https://cloudinary.com/blog/image_optimization_in_wordpress
https://wordpress.org/plugins/image-sizes/
And Regarding Theme generating Image Sizes, Please add the following code in the child theme’s functions.php.
add_action( 'after_setup_theme', 'porto_child_setup', 11 );
function porto_child_setup() {
remove_image_size('blog-large' );
remove_image_size( 'blog-medium' );
…
}
Please add “remove_image_size” functions with the image sizes to remove in … position in the upper code.
The required plugins are Porto Functionality, Page Builder, (WooCommerce for store), Alpus AI Product Review Summary Addon, and Alpus Elementor FlexBox Addon, other than these plugins the rest are recommended plugins.
For further increasing the speed of the site, Porto provides the Speed Optimization Wizard functionality as well, please refer to our theme documentation for complete guidance: https://www.portotheme.com/wordpress/porto/documentation/?s=speed
Regards, P-THEMES.
Please join our Discord Lesson
Hello P-THEMES,
First, I’d like to express my gratitude for the detailed and comprehensive response you provided regarding the Porto theme. Your insights were crucial in my decision-making process, and I have decided to go with Porto, especially as I plan to transition my blog into an online store.
Before making the purchase, I have one final pre-sales question. I’ve noticed that Porto supports both WP Bakery and Elementor page builders. However, I observed some discrepancies in the same demos, such as the Shop 45 demo, when viewed in Elementor or WP Bakery (different product page layout, no AI reviews on Elementor, etc).
Could you please clarify if all features are supported equally on both page builders? If so, do you have a recommendation between the two, and why? I’m more used to Elementor because it’s more modern and easy to use, plus it’s free. However, if there are significant advantages to using WP Bakery, I am open to considering a change.
I also wanted to express my appreciation for your affordable Black Friday pricing and discount.
Thank you for your time and assistance. I look forward to your response.
Best regards, Dejan
Hello, @dilic89,
Well, that AI Product review comes from the Alpus AI Product Summary Review plugin, and that plugin in prepackaged with the theme, so you will get it with the theme and it will be available with both Elementor and WP Bakery page builder as well.
Yes, all the features are supported in both of the page builders.
My personal opinion is you to go with Elementor as it is more modern and has more brighter future.
Thanks for your appreciation.
Regards, P-THEMES.
Please join our Discord Lesson
Hi, I have raised a support request and its been pending 12 hrs now. Would appreciate if you can fix it asap – https://p-themes.zendesk.com/hc/en-us/requests/32764
Hello, @LaxaarServices,
Sorry for the inconvenience, but we have already replied to your support ticket, please check back your support ticket reply now and then reply back to it accordingly, and please do not write here about the support tickets, because our system works in a queue form, and once the above ticket will be solve then the queue will move to the next one, so once your ticket turn will come, you will get the reply back to it accordingly.
Thanks for your understanding.
Regards, P-THEMES.
Please join our Discord Lesson
Why do I keep getting this over and over – Update failed: Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.
Hello, @PremiumCards,
Sorry for the inconvenience with our theme. Regarding security policy, we have blocked the users that accessed to API server too many times recently. We have removed your purchase code from block list, so you can use our theme without any problem.
Regards, P-THEMES.
Please join our Discord Lesson
.
hi, i cant find how have a category menu like this on demo https://www.portotheme.com/wordpress/porto/shop1/product-category/accessories/
Hello, @neliojesus,
That has been made using the Mega Menu functionality of the theme.
Please watch the below-listed videos, Hope you like them:
https://jmp.sh/x954ft8
https://streamable.com/fus58m
https://jmp.sh/Zm1MlS7
Regards, P-THEMES.
Please join our Discord Lesson
I explained myself poorly, what I want is the menu in the sidebar
Hello, @neliojesus,
Well that actually is not the Menu but that is the sidebar of the page and that has been set using the “Product Categories” widget under the Appearance >> Widgets >> Shop Sidebar, Please refer to this screenshot: https://postimg.cc/jWQqdhGj
Regards, P-THEMES.
Please join our Discord Lesson
i use this widget -> https://postimg.cc/4nz6kMdz
But the appearence its not the same, and i dont see another widget
Hello, @neliojesus,
Please use https://wordpress.org/plugins/classic-widgets/ plugin on your site, Install and Activate it, and check back again.
Regards, P-THEMES.
Please join our Discord Lesson
solve the problem, thanks
You’re Most Welcome!! 
When will you push out the Slider Revolution update? Thanks!
Hello, @mistiesmith,
We will release the Slider Revolution update with the theme package by tomorrow, so please be patience, alternatively, you can contact us via our support system and we will provide you with the very latest version of the plugin.
Regards, P-THEMES.
Please join our Discord Lesson
Great! Thank you so much and thank you for your quick reply!
You’re Most Welcome!!
Hi, How can I expand the space between the menu and submenu? thnk you
https://ibb.co/GJDsMH0Hello, @drcslm,
To expand the space between the menu and sub-menu please navigate to the Dashboard >> Porto >> Theme Options >> Menu >> Menu Styling >> From there set the menu spacing/paddings as per your need then check back to your site by clearing the browser cache. See this image for a better reference to understand: https://postimg.cc/18LV2Vjz
Regards, P-THEMES.
Please join our Discord Lesson
Hi,
On 3 different websites we cannot disable the login popup when a user clicks on the my account icon in the header
We would like the icon to return to the my account page (with the registration form)
Thanks !
Hello, @webprintservices,
Please navigate to the Dashboard >> Porto >> Theme Options >> WooCommerce >> From there set the login type to link as you can see in this screenshot: https://postimg.cc/F7Wtsr93 and then check back to your site by clearing the browser cache.
Regards, P-THEMES.
Please join our Discord Lesson
Hi,
we already try to find this settign but we don’t have this option in theme option ….
EDIT = It’s ok thank you !
You’re Most Welcome!!
Hi, Suddenly my “preview” stopped working. When i’ve changed something to a page, hit preview to see the changes, the changes doesn’t take affect. It stopped working on both my sites. How do i fix?
Hello, @Jonas-Delfi,
Would you please contact us via our support system by creating a ticket and describing your issue in detail while sharing your site admin access so that one of our customer support team members will be able to check your issue on your site and assist you further accordingly with a proper solution?
Regards, P-THEMES.
Please join our Discord Lesson
How can I show the product category description above the category on the frontend?
Hello, @dennygoosensen,
If you are using the custom built page for shop archive then please navigate to Porto >> Template Builder >> Product Archives, from there edit the custom template and use the Archive Description element at top, please refer to this screenshot: https://postimg.cc/n9Zyvq9z
Regards, P-THEMES.
Please join our Discord Lesson
Hi, my search bar categories does not display all my product categories, how can i change which categories should be searched?
Never mind, I see only product categories that has items show.
Hello, @creativeafrica,
Thank you for reaching out. I’m glad to hear that you’ve found the solution to your question. If you have any more concerns or if there’s anything else I can assist you with, please feel free to let me know.
Regards, P-THEMES.
Please join our Discord Lesson
Does this theme support wishlist wihout a mandatory plugin?
Hello, @jorgegonzaleslima,
Unfortunately NO, the Wishlist functionality depends on the theme integrated/pre-packaged plugin “Yith WooCommerce Ajax Wishlist” plugin.
Regards, P-THEMES.
Please join our Discord Lesson