559 comments found.
Hi, I have bought about 10 licences for this theme over the years. I have written to your support twice and have not received an answer about a licence transfer. Please get back to me, thanks.
Why do your theme’s automatic updates never work, despite up-to-date licenses?
Hi, I have written to your support 3 times in the last few days and have received no answer. Please get in touch soon. Thanks
Hi …
It’s about changing the text width in the blog template.
Where can we do that? Please help us…
Hello? A bit help would be fantastic 
Are there features that allow you to click with mouse or finger tab (mobile) to enlarge or two-finger zoom (instagram) into full screen size of an image in the portfolio or gallery? If not, are there any WP plugins or custom AI codes that I can use AI to write?
Hi, Do you have a bootstrap version for this template?
Sorry we don’t have.
Great template, great support!
Tatsu is the best page builder I have seen. Please if you can focus on improving Tatsu and do not abandon it for Elementor.
I purchased the Exponent – Modern Multi-Purpose Business WordPress Theme and have the license details. However, when I attempt to activate the license on my new website, I receive a message stating that the license is already in use on another site.
The previous website where the theme was used has been terminated, and I no longer have access to it. Could you please assist me by resetting the license or unlinking it from the previous website so I can activate it on my new site?
hi, you have this page with documentation https://exponentwptheme.com/documentation/. i want to know does the Exponent theme has a similar documentation page? Will I be able to create my own similar documentation page if I buy the Exponent theme?
Is there a way to display exp-post-single-footer-tags in an additional place on the post using the code module? Thank you!
Hi there,
Thank you for your interest in the Exponent theme. Could you please provide more details about your requirements? It would be helpful if you could submit a support ticket here: https://help.expresstech.io/help/1720028511?envato_item_id=23211123
Thank you!
Hello! Can I use this template in my business (to create landing for a paid CRM service)? If the license forces, then I will indicate your creator’s data in the footer of the page and on FaQ page.
Hi Yes you can use this template to display content according to your services. But i didn’t get this (I will indicate your creator’s data in the footer of the page and on FaQ page.)
Thank you,
Hi, I want to purchase a second license for this theme. Do you have any discounts available for returning customers?
Hello Mayank,
I hope this message finds you well.
Currently, there are no discounts available. If you have any further questions or if there’s anything else I can assist you with, please feel free to let me know.
Regards,
Getting the same licence activation problem. Boy I wish I’d read the Comments first.
Dear Jamesmcd,
I trust this message finds you well.
Thank you for reaching out to us.
I want to inform you that we have received your ticket request, and our team has already provided a response. Kindly check your ticket for the details.
Looking forward to your prompt reply.
Regards, Sumit
Hello, interested in this theme and thinking about getting it. I like the marketing firm pre built website. This doesn’t have a blog when it is viewed. How easy will it be to add a blog if we want to use the marketing firm demo. I’m a beginner with WP
Dear Bizmen4u,
I hope this message finds you well. Thank you for reaching out to us.
To add a blog section to your website, you can follow the instructions provided in the documentation. Here is the link for your reference: https://exponentwptheme.com/documentation/overview-blog/
If you encounter any difficulties or have further questions, feel free to submit a ticket through the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812If there’s anything else you need assistance with, please let me know.
Best regards, Sumit
Submitted 2 tickets about the purchase token and still no reply. can someone please get back to me? Its been 2 days
@mcbay22 Did they ever fix this for you?
Dear Andrewocaa,
We have received your ticket request and replied there please check.
Looking forward to your reply.
Regards, Sumit
I haven’t received anything @sumit_et? Ive messaged you guys on Facebook, on the support email, on twitter and no replies anywhere??
can you just fix it for me please? @mcbay22 did that email ever arrive into your inbox?
Is this some sort of Scam?
Dear Andrewocaa,
I have sent an email to you please check.
Let me know if you still not received the email.
Regards, Sumit
Thanks so much for the help in fixing!
Hi. I bought a second licence today, but when I try to activate it on my newly created site, I get an error that reads: “Something went wrong, try again later”. I need to create my website urgently, so, would appreciate a quick response towards resolving this issue, please. I have already sent a Support Ticket about migrating my first licence and/or releasing it from the current site where I installed it. Thank you.
Hi there.
Like I said in the above message, THIS MATTER IS URGENT…!!!! So, please attend to it. It’s a matter of authorising 2 licences, which, I believe, shouldn’t take you ten minutes max. Please attend to it as this is stopping me from working and earning a living…. I need to work!!!
Are you guys seeing my messages, at all, or you’re just ignoring me? Could you kindly reply and fix the issue I raised with you, please? This is becoming seriously inconveniencing now. Please assist me. I can’t keep waiting.
Dear McBay22,
We have already replied to your ticket request please check there.
Looking forward to your reply.
Regards, Sumit
Unfortunately, I haven’t received in my Hotmail inbox, any response from your team or any feedback about the ticket. I also tried to log in to the ticket portal, but I’m only accessing a login field to enter my email address only. Following that, I get a login message saying that a verification code was sent to my email address….. but none of that is reaching my email box. Could you please check if your domain is on the safelist with Hotmail and MSN? I suspect that Hotmail is blocking the messages.
Alternatively, please kindly send me a direct email with the message that you are referring to. I ask it to be sent this way, so that I may be able to work.
Thank you.
I have 2 licences for your product. You migrated one of them via the ticket, and it is fixed and working well, but the one that I bought yesterday, which is giving the error message, “Something went wrong, try again later”, is still not fixed. I sent a ticket for it yesterday, too. Thank you.
I recently purchase theme today and adding purchase code for activation but it will say something went wrong message.
Hi Christieclarence,
I request you to please submit a support ticket, on the below-given link.
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Hi! Your website says that the v1.3.0.1 is available but I can’t download it from here (v1.3.0.0 only). Can you check?
Hi Marketize,
I request you to please submit a support ticket, on the below-given link.
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
