4647 comments found.
Is it possible to integrate Judg.me reviews in Product page tabs?
Hi friend,
Yes, it is possible. If you have any problem with this, please send it via your ticket and we will help you check.
Thank you so much.
In your documentation, you provide the index.json file for data but in shopify, index.json not found instead I see index.liquid.
Hi friend,
Because your source code is an old version and does not support Shopify 2.0, there will be no index.json file. The instructions you are referring to are for Ella – Multipurpose Shopify Theme OS 2.0 and include the index.json file. We recommend that you update to Ella 6.5.3 (the latest version). Please refer to this guide: https://halosoft.gitbook.io/ella-documentation/installation/update-theme/update-from-ella-1.0-2.0-3.0-4.0-5.0-to-ella-6.0
When you update to the new theme, you will have the latest features for your store.
If you have any concerns, please submit a ticket at this link: https://halosoft.ticksy.com/ to get our support.
Thank you so much.
Hello, is it possible to show the gtin number below the sku in this theme?
Hi friend,
We are fully capable of assisting you in displaying the GTIN number for your product. This task necessitates some code modifications, so kindly submit a ticket through the provided link https://halosoft.ticksy.com/, and we will be more than happy to help you in this case.
Thank you so much.
Hi Ella Theme – your URGENT support. With Ella theme, I built a site that now as F rating for speed in GTMETRIX. I hired few people to boost the speed but all of them said that Ella theme is slow and compliated. One wrote this “I tried a lot to improve the speed of the store without disturbing any functionality of the store but it didn’t work. When I do custom coding on the back end, it affects the functionality of the store. This is very strange. There is something wrong with the theme. All files are interconnected, when I do custom coding in one file it affects other related files. Therefore, it is impossible to improve it without losing any functionality. So, I suggest you check the theme from a good theme developer. And on the other hand, I suggest you change the theme because this theme is not so good, it would be much better if you change the theme. There are many fast and attractive themes like Dawn, Impulse and Prestige” .... I do know that Ella theme is really good and I really dont want to move away to other themes. How can this speed issue be fixed? How can the above comment of the exper be addressed? If i subscribe to Support, will Ella team look at the speed issue? I am in total fix as with current speed I really can not rank my store in google searches but neither do i want to move to ohter theme. Please give a detailed solution to this.
Dear Friend,
Could you please inform us if you have contacted our support team regarding speed optimization services?
Upon reviewing your website through Google Speed, we’ve identified several primary issues:
Image Size: Your Lighthouse report indicates improperly sized images on your page, highlighting potential data savings in kibibytes (KiB). Resizing these images can enhance page load times. Refer to this image: https://prnt.sc/13TdLWBJX-iL
Application Impacting Speed: An app on your website is affecting its speed: https://elfsight.com/
Refer to this image: https://prnt.sc/SuyGM4XLzu6d
Optimal Performance in Our Latest Ella Theme Version: Our most recent Ella theme version demonstrates optimized speed performance with a good score: 62. It is the same speed as similar stores on Shopify. Refer to this image: https://prnt.sc/GQhcEVrB2lnr
Rather than engaging other developers who may not be familiar with our theme structure, we strongly recommend contacting our support team. They can conduct an analysis of your website and provide recommendations to address these issues.
It’s not advisable to recommend alternative themes to other buyers within our forum without first reaching out to our support team for a comprehensive analysis of your website. Understanding your specific needs and challenges allows us to offer tailored solutions and ensure the best possible experience with our theme.
There are several factors impact your online store speed, including the following:
- Apps
- Third-party libraries and services
- Analytic libraries
- Theme code
- The number and size of images and videos
So please help us to optimize your product images, don’t use many apps on your site which are not important.
Here is for your reference: https://help.shopify.com/en/manual/online-store/os/store-speed/improving-speed
Could you please help us optimize images sizes, remove unnecessary Apps to improve your website speed loading?
We are dedicated to ensuring our customers have an exceptional experience with our theme. Our commitment revolves around providing assistance and support to guarantee a seamless and satisfying user journey.
Thanks so much. You guys are superb. This is one good reason I stick to Ella theme. Your support and response is superb. I will be subscribing to support and optimize the theme. Will prefer doing it with you guys rather than involving others.Thanks agin for this response. Apologies for referring other themes…
You are welcome, thank you so much 
How can i can tiktok social account in footer. Your theme doesn’t have any option.
Dear Friend,
You can set up tiktok social in the footer. Please go to Theme Settings -> Social Media -> Scroll to Tiktok and paste your tiktok link: https://prnt.sc/Pgllg-_Rgmgo
Hi friend,
If you have any questions about our theme, please submit a ticket at this link: https://halosoft.ticksy.com/ we are willing to support you.
Hi, I tried the demo and when I click on the blue it looks for products that have the blue variant but doesn’t show it as active among the products. The size is the same. For our clothing store, it is necessary that when a person clicks on the blue color, the filter will show him blue variants, not red, black, etc.. Is it possible to improve the filter? I want to buy a template, is it possible to repair the filter after purchase? It is important for us. I’ve asked this before but didn’t get an answer. It works correctly in your Halo template, not in ella.
Hi friend,
Thank you very much for your interest in our theme. Currently, on the Ella theme, this feature is not available. However, don’t worry, we can customize this feature according to your preferences after you purchase the Ella theme. There may be a small fee for this custom service. We would be delighted if you could create a ticket at this link https://halosoft.ticksy.com/, choose the category Presale https://prnt.sc/8XNAq7cH7THM, and we can discuss the details of the case there.
Thank you so much.
What? Do you want to charge a fee to repair your template?
Hi friend,
We will still strive to release an update for this feature. You can still wait until this update is launched, and then you can purchase and use the theme. We only charge a fee in cases where you need it urgently. We appreciate your understanding.
Thank you so much.
And when will be update with this fix? Or general update?
Dear Friend,
Thank you for your inquiry regarding the requested feature.
Regrettably, the feature has not been incorporated into our current theme. While we’re contemplating its inclusion in the upcoming version, we’re presently in the midst of the development phase, making it challenging to provide an accurate timeline at this juncture.
Although this function was present in Ella 5, it is currently unavailable in Ella 6. Rest assured, we’re actively working to reintroduce it soon. We encourage you to consider purchasing Ella upon the release of our new version. We genuinely value your expectations in this matter.
Warm regards,
Are You In Planning Of Launch Ella For Woocommerce
Hi friend,
We sincerely apologize, but currently, we do not have any plans for the development of the Woocommerce platform.
Is there a reason that “Frequently Bought Together” discount module “SHOWS” on main Ella Default template no problem, but it “DOESNT SHOW” in CAROS theme? I followed all the procedure from the FAQ page so I know it works fine – just not in CAROS – I tried it with all 3 product page layouts and nothing shows.
Dear Friend,
Please help us open a support ticket and provide your detailed info about this request at our support portal: https://halosoft.ticksy.com/
Your support time has expired but if you believe it is a theme issue, you can choose the category to report a bug so our team will help you check and verify with you that it is a theme issue or not. Thank you so much
Issue with Mobile Access: “Enable Parallax for Mobile” and Add to Cart Button
Hello, Good evening! My name is Kleber, and I’m the owner of the online store https://www.univershope.com.br/, using the Ella theme. Currently, I’m facing some issues and would appreciate your assistance in resolving them.
The first problem concerns the configuration of the confirmation button on the mobile screen within the desired product. When clicking on this button, the name should change to “Add to Cart.” Could you help me address this issue?
The second problem is related to the “Enable Parallax for Mobile” option. I configured this option to make the “Add to Cart” button appear when the customer is viewing the product details. However, when the customer swipes up or down on the mobile screen, the name of the related products, recently viewed products, and latest posts block is displayed. This hinders the customer experience and may lead them to abandon the purchase. How can I resolve this issue?
Additionally, I would like information on how to update my theme without losing any information. I appreciate your assistance in advance.
I recorded a short video demonstrating the issue when scrolling on the mobile screen.
https://www.loom.com/share/201b2ccebdd44fb1add14f55071f0676?sid=c5688dd2-13a2-4c8a-b6d2-2c7e2fb77fcfDear Friend,
Could you please help us open a ticket at our support portal: https://halosoft.ticksy.com/ and create for us a staff account so our support team can help you best?
They will provide you the instruction for your requests. Thank you so much
Thank you for the response.
Regarding the ticket, it has been open for 3 days. I also sent it via email and Messenger.
Could you please help me resolve this issue?
Thank you, let our team check and reply to you asap. So sorry for our late reply in the weekend
Live preview doesn’t work on mobile. I’m using iPhone I tried on safari and chrome browser , both don’t work . I’m talking about live preview to see what Ella looks like .
Can you tell us how you test?
Are you viewing this demo link: https://new-ella-demo.myshopify.com/
On theme forest the live preview button goes to
https://themeforest.net/item/ella-multipurpose-shopify-theme-os-20/full_screen_preview/9691007?_ga=2.52577448.1623579200.1700864869-708883150.1700429453&_gac=1.116105972.1700911811.CjwKCAiA04arBhAkEiwAuNOsIqXPYGWOwrZTDHMwnjnNa9X2iNc22Bbzo_HBqFe663yXKo_mb8M7lBoC5V0QAvD_BwEWhich doesn’t work on mobile .
The link you sent me works perfectly.
Thank you, we think it has a problem with our preview link. We will fix it soon. You can view our demo store we sent you to test the theme. Thank you so much
How long will this 40% discount last? I would love to buy the theme at this Sale price but I wont be able to do so for at least 10 days, would it be possible to receive some kind of coupon or discount for future purchase?
Hi Friend, The offer is available from Monday, November 20th, 5 AM (UTC) until Saturday, December 2nd, 12:59 PM (UTC) 2023
After this event ends, we don’t have next sale event for a couple of months
Thank you so much
hello, i am not familar with shopify yet, is it possible to use the sections and part of your Beautiful theme with my exisiting theme?
thanks
Dear Friend,
Thank you for your attention to our theme. Sorry but our theme and your theme are independent themes so you cannot merge 2 themes together.
Thank you so much
Does this update it byself in shopify ?
Dear Friend,
Thank you for your attention to our theme.
Answer for your question, our theme is not on Shopify theme store so it will not update it byself in shopify. You can read more at this documentation to know more about how to update the theme: https://halosoft.gitbook.io/ella-documentation/installation/update-theme/update-from-ella-6.0-to-a-higher-version
Hi,
Hope you are well. Can you tell me how to increase the number of brands available on the brand slider so there are more than 9 please?
Hi friend,
In the Brand slider section, to have more blocks, you can add image block here: https://prnt.sc/H8JIq9_Uv8Cy (you can add more than 9 blocks for this section)
Yes, you can add more than 9 but you in the options for the brand slider there is a selection that states “Items Per Row” The max this can be set to is 9.. I want to be able to select all. Otherwise there is no point in having a slider that is on a loop as it doesn’t show all the brands.
Hi friend,
Thank you for your explaination. To support for this request, please post it in your ticket, our team will help you.
It says, Last update 20th November? Where the Change Log?
Hi Friend,
We have not released any update for our theme yet. We have changed our preview image (thumbnail image) for our Black Friday Cyber Monday sale so it marks as 20 November 2023
Hi, I’m thinking of taking advantage of black friday and purchasing your template. What is the difference between halo and ella please? We need a very fast template for a clothing store with many products. We also need a multi site header.. Which template do you recommend? Well thank you
Hi friend,
The functionalities of Ella and Halo are fundamentally similar, they differ in terms of layout. You can utilize either Ella or Halo for your clothing store, as both themes feature a ‘Clothes’ skin and offer multiple header options.
Feel free to visit these two links to explore the layouts of both themes and decide which one aligns better with your preferences:
If you have any questions about our theme, please submit a ticket https://halosoft.ticksy.com/ and choose category Presale, we are willing to support you.
the dimension 1880×720 is showing all the time on the banner, how do i remove that ?
Hi friend,
Maybe you just added an image for the background for the section(https://prnt.sc/P693YhS3nnAv) but you have not added an image for the block (https://prnt.sc/mr8ipnfa1pHe)
Please help us go to the block of this section to add an image for this: https://prnt.sc/CGnRPRokKUMk
Hope this helps you.
A friend of mine has this template and it’s a great one… although I found an issue… and keep in mind… no one edited the code for this:
It looks likes there are a lot of duplicating of elements on our product page with identical ids, causing malformed HTML. This can cause several issues including not ranking as well on Google SEO. It might be related to the pop-out cart or some quick add features.
I don’t want to provide the URL in this form or thread. Perhaps you know the issue and can let me know how to fix it? If I can fix it… I will buy the template.
Any fixes? I just looked and saw that your own demo has this issue… here is how you can see it… in chrome… right click and inspect the page… then go to the warnings section… there will be over 100 of them… the typical one will be, “new-ella-demo.myshopify.com/:1 [DOM] Found 4 elements with non-unique id #swatch-form-6688355680346-list-result-lis” – there will be dozens of that one type (among others)... so no need to have me do the song and dance of sending you a custom ticket… then we go back and forth and after 2 weeks either you will have a solution or blame something else. You can see it on your own demo. Just let me know what the deal is… perhaps put out an update and I will buy the theme because it is an outstanding theme… and I want it for my own personal project.
Hi Friend,
We are sorry for our missing. We have checked with your recommendation and yes we will consider put out an update to bring more improvements for the theme in our next ella version.
Our next version is not ready now. If you love ella, you can buy and contact our support team to help you make this change on your store, we are happy to provide free support. Thank you so much for your recommendation
the problem is I can’t have a live site being worked on… or you all removing my google tags, CSS work, etc. Can you just tell me the code and files to put it in? And when will you have the next update?
We cannot provide the instruction. Ella next version is not ready now. Thank you for your understanding
I did buy it… lets hope you fix those issues and let me know how to fix them… as I code myself… so just give me some guidance so I don’t have to spend hours hunting for it. I can’t have some stranger… changing around the code and such in my site… among other things. Those issues shouldn’t be there to begin with. I shouldn’t have to give up site security, corporate knowledge, pricing, customer info, product proprietary info, etc. because of an issue? And the last time I let some random, person – they deleted core code and messed things up worse. And when is the Ella update ready or will be ready? How do we fix these issues now… I am not allowed and cannot give access… your staff haven’t been properly vetted. Why can’t you provide instruction?
Dear Friend,
If you are afraid of providing the staff account for your website, you can upload the theme source into a test store/ development store and send us via https://halosoft.ticksy.com. Thank you
so I gotta setup another account to do this? And how will I know which files to use? Will they at least tell me that as I do not wish to have to reinstall and overwrite my site… keep in mind, this isn’t custom work – your theme is broken in a way. And when will we see this known issue in an update? I just don’t see why I gotta risk customer privacy, company proprietary information or have homework work to do because your template has obvious errors… it’s a great template otherwise but has issues. Why can’t you all fix the issues… since they also happen to everyone else… and everywhere else… my situation isn’t unique… even your own demo’s have the same issues… and have your people fix them… and then upload the files they fixed… where we can go grab them? It makes no sense to do these one off situations… customer per customer… unless it’s because others don’t know about these issues yet… if so, then you will get a bunch of people coming to you for the same thing if they do learn how the theme has some internal issues. I’m not trying to be difficult but your response is unacceptable.
Hi Friend,
We have tried to provide you the solution. You can create a test account and we will help you as we thought you will not want to touch in code. But if you are good at changing in code we will write you an instruction file if it is good for you. Please help us submit a ticket so we can reply to you directly.
We think we make some misunderstandings for you. Our idea is: You just bought the theme yesterday, so you may not make css or any custom changes much. You can upload your theme source into a test acc and then let us help you on that acc. After we finish, you can use it with no worry about it again. In our next ella, it will be resolved so no need to worry in our next version. From what you said, we think you are afraid of using the theme for clients and have to resolve manually for them. So if we misunderstood you, hope you can forgive as we have tried to provide you the fastest way.
We have not provided an immediately update because it doesn’t affect for the theme which force us to release an update right now so we will release in our next version for the improvement. Thank you
I will submit a ticket… how do I reference our chat here so they know what we are needing?
I don’t have a desire to do a test account… and upload anything… on something that is a known issue and shows up on everyone’s template/site including your own demo sites. BUT… I am good at changing the code myself… so let me know how I can submit a ticket and reference this thread and I will do that.
I am “afraid” to not only have my friends buy and use it… my immediate concern and why I bought the theme is for my own site. I never said this thread was about my clients… I said I had a friend’s site use this theme… that he bought… and I helped him… and I noticed these issues… which were alarming as I liked the theme so much… I wanted it for my own site.
And I assume the “next ella” will be a free update – right? You aren’t going to force us to buy a new version to get these fixes?
And FYI – it does affect the theme… the jacked up HTML can cause Google to think it’s a faulty site and could affect google indexing and ranking.
Could you please create a ticket https://halosoft.ticksy.com/ and mention that you have the comments about this on envato. Don’t worry we will follow up and search your username to find your ticket.
Can you give us 1 day on Monday and finish the instruction and send to you via your ticket?
For any update versions for ella, they are all free, we don’t charge for our update versions as it is our responsibility to our buyers.
Thank you so much. As we are in the middle stage of our new ella version, we want to finish our new version and will include this improvement for theme.
We have discussed with our developers, they have tested it on SEO tool with no negative impact so we hope to release it along with our next version. Thank you so much for your suggestion and we are happy to help you resolve your concerns and update our theme to be better
Ticket is being setup now… and waiting until Monday is fine. Again – I would like to tell others who are reading this… this theme is awesome… in many ways – best one I have found for Shopify… the issue I’m talking about… although relatively minor… needs to be addressed. It’s not a functional thing per se – the theme works just fine… it’s an internal code thing.
Thank you so much. Team will get back to you on tomorrow soon
Hello.
I want to do everything exactly like on the demo site.
From design images, pages, and demo products,
Can I request these from you?
Dear Friend,
It is not included in our support service, you can refer to buy our installation and setup service here: https://halothemes.net/collections/installation-service
Thank you so much
Hi guys! Love the theme. I’m having an issue with the cart totals not being able to be changed, or items deleted. I am using a third party shipping plugging and have enabled Shopify CCS. I have reached out to the app developer and they have investigated and said there is an issue with the theme and Shopify key values not updating when products in the cart are deleted / or the number of products are changed. I have sent you a support ticket detailing the issue and waiting on a response. If you could let me know what we can do
Hi friend,
We helped you fix it and replied to you via ticket 2 hours ago, please help us check it.
Thank you so much.
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