4637 comments found.
How long will this 40% discount last? I would love to buy the theme at this Sale price but I wont be able to do so for at least 10 days, would it be possible to receive some kind of coupon or discount for future purchase?
Hi Friend, The offer is available from Monday, November 20th, 5 AM (UTC) until Saturday, December 2nd, 12:59 PM (UTC) 2023
After this event ends, we don’t have next sale event for a couple of months
Thank you so much
hello, i am not familar with shopify yet, is it possible to use the sections and part of your Beautiful theme with my exisiting theme?
thanks
Dear Friend,
Thank you for your attention to our theme. Sorry but our theme and your theme are independent themes so you cannot merge 2 themes together.
Thank you so much
Does this update it byself in shopify ?
Dear Friend,
Thank you for your attention to our theme.
Answer for your question, our theme is not on Shopify theme store so it will not update it byself in shopify. You can read more at this documentation to know more about how to update the theme: https://halosoft.gitbook.io/ella-documentation/installation/update-theme/update-from-ella-6.0-to-a-higher-version
Hi,
Hope you are well. Can you tell me how to increase the number of brands available on the brand slider so there are more than 9 please?
Hi friend,
In the Brand slider section, to have more blocks, you can add image block here: https://prnt.sc/H8JIq9_Uv8Cy (you can add more than 9 blocks for this section)
Yes, you can add more than 9 but you in the options for the brand slider there is a selection that states “Items Per Row” The max this can be set to is 9.. I want to be able to select all. Otherwise there is no point in having a slider that is on a loop as it doesn’t show all the brands.
Hi friend,
Thank you for your explaination. To support for this request, please post it in your ticket, our team will help you.
It says, Last update 20th November? Where the Change Log?
Hi Friend,
We have not released any update for our theme yet. We have changed our preview image (thumbnail image) for our Black Friday Cyber Monday sale so it marks as 20 November 2023
Hi, I’m thinking of taking advantage of black friday and purchasing your template. What is the difference between halo and ella please? We need a very fast template for a clothing store with many products. We also need a multi site header.. Which template do you recommend? Well thank you
Hi friend,
The functionalities of Ella and Halo are fundamentally similar, they differ in terms of layout. You can utilize either Ella or Halo for your clothing store, as both themes feature a ‘Clothes’ skin and offer multiple header options.
Feel free to visit these two links to explore the layouts of both themes and decide which one aligns better with your preferences:
If you have any questions about our theme, please submit a ticket https://halosoft.ticksy.com/ and choose category Presale, we are willing to support you.
the dimension 1880×720 is showing all the time on the banner, how do i remove that ?
Hi friend,
Maybe you just added an image for the background for the section(https://prnt.sc/P693YhS3nnAv) but you have not added an image for the block (https://prnt.sc/mr8ipnfa1pHe)
Please help us go to the block of this section to add an image for this: https://prnt.sc/CGnRPRokKUMk
Hope this helps you.
A friend of mine has this template and it’s a great one… although I found an issue… and keep in mind… no one edited the code for this:
It looks likes there are a lot of duplicating of elements on our product page with identical ids, causing malformed HTML. This can cause several issues including not ranking as well on Google SEO. It might be related to the pop-out cart or some quick add features.
I don’t want to provide the URL in this form or thread. Perhaps you know the issue and can let me know how to fix it? If I can fix it… I will buy the template.
Any fixes? I just looked and saw that your own demo has this issue… here is how you can see it… in chrome… right click and inspect the page… then go to the warnings section… there will be over 100 of them… the typical one will be, “new-ella-demo.myshopify.com/:1 [DOM] Found 4 elements with non-unique id #swatch-form-6688355680346-list-result-lis” – there will be dozens of that one type (among others)... so no need to have me do the song and dance of sending you a custom ticket… then we go back and forth and after 2 weeks either you will have a solution or blame something else. You can see it on your own demo. Just let me know what the deal is… perhaps put out an update and I will buy the theme because it is an outstanding theme… and I want it for my own personal project.
Hi Friend,
We are sorry for our missing. We have checked with your recommendation and yes we will consider put out an update to bring more improvements for the theme in our next ella version.
Our next version is not ready now. If you love ella, you can buy and contact our support team to help you make this change on your store, we are happy to provide free support. Thank you so much for your recommendation
the problem is I can’t have a live site being worked on… or you all removing my google tags, CSS work, etc. Can you just tell me the code and files to put it in? And when will you have the next update?
We cannot provide the instruction. Ella next version is not ready now. Thank you for your understanding
I did buy it… lets hope you fix those issues and let me know how to fix them… as I code myself… so just give me some guidance so I don’t have to spend hours hunting for it. I can’t have some stranger… changing around the code and such in my site… among other things. Those issues shouldn’t be there to begin with. I shouldn’t have to give up site security, corporate knowledge, pricing, customer info, product proprietary info, etc. because of an issue? And the last time I let some random, person – they deleted core code and messed things up worse. And when is the Ella update ready or will be ready? How do we fix these issues now… I am not allowed and cannot give access… your staff haven’t been properly vetted. Why can’t you provide instruction?
Dear Friend,
If you are afraid of providing the staff account for your website, you can upload the theme source into a test store/ development store and send us via https://halosoft.ticksy.com. Thank you 
so I gotta setup another account to do this? And how will I know which files to use? Will they at least tell me that as I do not wish to have to reinstall and overwrite my site… keep in mind, this isn’t custom work – your theme is broken in a way. And when will we see this known issue in an update? I just don’t see why I gotta risk customer privacy, company proprietary information or have homework work to do because your template has obvious errors… it’s a great template otherwise but has issues. Why can’t you all fix the issues… since they also happen to everyone else… and everywhere else… my situation isn’t unique… even your own demo’s have the same issues… and have your people fix them… and then upload the files they fixed… where we can go grab them? It makes no sense to do these one off situations… customer per customer… unless it’s because others don’t know about these issues yet… if so, then you will get a bunch of people coming to you for the same thing if they do learn how the theme has some internal issues. I’m not trying to be difficult but your response is unacceptable.
Hi Friend,
We have tried to provide you the solution. You can create a test account and we will help you as we thought you will not want to touch in code. But if you are good at changing in code we will write you an instruction file if it is good for you. Please help us submit a ticket so we can reply to you directly.
We think we make some misunderstandings for you. Our idea is: You just bought the theme yesterday, so you may not make css or any custom changes much. You can upload your theme source into a test acc and then let us help you on that acc. After we finish, you can use it with no worry about it again. In our next ella, it will be resolved so no need to worry in our next version. From what you said, we think you are afraid of using the theme for clients and have to resolve manually for them. So if we misunderstood you, hope you can forgive as we have tried to provide you the fastest way.
We have not provided an immediately update because it doesn’t affect for the theme which force us to release an update right now so we will release in our next version for the improvement. Thank you
I will submit a ticket… how do I reference our chat here so they know what we are needing?
I don’t have a desire to do a test account… and upload anything… on something that is a known issue and shows up on everyone’s template/site including your own demo sites. BUT… I am good at changing the code myself… so let me know how I can submit a ticket and reference this thread and I will do that.
I am “afraid” to not only have my friends buy and use it… my immediate concern and why I bought the theme is for my own site. I never said this thread was about my clients… I said I had a friend’s site use this theme… that he bought… and I helped him… and I noticed these issues… which were alarming as I liked the theme so much… I wanted it for my own site.
And I assume the “next ella” will be a free update – right? You aren’t going to force us to buy a new version to get these fixes?
And FYI – it does affect the theme… the jacked up HTML can cause Google to think it’s a faulty site and could affect google indexing and ranking.
Could you please create a ticket https://halosoft.ticksy.com/ and mention that you have the comments about this on envato. Don’t worry we will follow up and search your username to find your ticket.
Can you give us 1 day on Monday and finish the instruction and send to you via your ticket?
For any update versions for ella, they are all free, we don’t charge for our update versions as it is our responsibility to our buyers.
Thank you so much. As we are in the middle stage of our new ella version, we want to finish our new version and will include this improvement for theme.
We have discussed with our developers, they have tested it on SEO tool with no negative impact so we hope to release it along with our next version. Thank you so much for your suggestion and we are happy to help you resolve your concerns and update our theme to be better
Ticket is being setup now… and waiting until Monday is fine. Again – I would like to tell others who are reading this… this theme is awesome… in many ways – best one I have found for Shopify… the issue I’m talking about… although relatively minor… needs to be addressed. It’s not a functional thing per se – the theme works just fine… it’s an internal code thing.
Thank you so much. Team will get back to you on tomorrow soon
Hello.
I want to do everything exactly like on the demo site.
From design images, pages, and demo products,
Can I request these from you?
Dear Friend,
It is not included in our support service, you can refer to buy our installation and setup service here: https://halothemes.net/collections/installation-service
Thank you so much
Hi guys! Love the theme. I’m having an issue with the cart totals not being able to be changed, or items deleted. I am using a third party shipping plugging and have enabled Shopify CCS. I have reached out to the app developer and they have investigated and said there is an issue with the theme and Shopify key values not updating when products in the cart are deleted / or the number of products are changed. I have sent you a support ticket detailing the issue and waiting on a response. If you could let me know what we can do
Hi friend,
We helped you fix it and replied to you via ticket 2 hours ago, please help us check it.
Thank you so much.
Can I have my product thumbnail as a variant picker instead of color?
Hi friend,
Do you want to set Variant image for color swatch? If so, you can follow this instruction to set up it: https://halosoft.gitbook.io/ella-documentation/product-page/product-information/product-variant#03-variant-images
Hello, I would like to know how to fix the newsletter block issue on every page when it is opened with mobile device? Because when I scroll it down or up the newsletter background image does not move and it stays still, but it should be moving up or down. I hope you will understand what I mean. Please check my website: https://dodreamss.eu/
On the desktop version everything is ok, but when I use Iphone, the background image does not move.
Thank you
Hi friend,
To verify your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
Hi,
Quick question. Can you tell me if there is a place for me to change the default product image placeholder? I want to make this a specific image we have for awaiting an image.
Hi friend,
We don’t have setting to replace it, but we can help you change in the code.
Please help us to submit a new ticket at this link: https://halosoft.ticksy.com/ we will check and get back to you soon.
Hi. just to know for future buy. is it possible to have in the account information fields about VAT, company name and so… ‘cose in italy we need them to sell in BtoB.
Thanks in advance P.
Hi Friend,
Could you please send us an example mockup for this?
So you want to add more fields for account page? https://new-ella-demo.myshopify.com/account/register?
Hi Friend,
We have an update for your request.
Shopify allows the collection of additional information from customers when they create an account through the customer registration form.
You can find more information at this link for your reference: https://shopify.dev/docs/themes/customer-engagement/additional-customer-information
So, it is possible to fulfill your request. However, to add more fields to the Ella theme, it would be helpful if you could share the exact fields you need. This way, we can check and provide you with precise information.
Here you can see our sample we have just finished on our demo with VAT and Company Name:
https://app.screencast.com/mRO5FcgtPOYzo https://app.screencast.com/GKDvn87zF0MAsBest regards, HaloThemes
Hi The Product Information , the Custom Tab is not showing the correct display both for JSON and Rich Text in metadata.
For example, for in the metadata field when I select RICH TEXT (as i need to bold some headings etc) and do the rest of the configurations, the display looks like below rather than a proper display
{type del Producto:”,bold Favorecedor:”,bold”:” El conjunto tiene un ajuste bien confeccionado y favorecedor que complementa varios tipos de cuerpo. Tanto la parte superior como el pantalón cuentan con bandas elásticas para ajustarse cómodamente al cuerpo.”}]},{type a las Arrugas:”,bold”:” Son resistentes a las arrugas, manteniendo un aspecto pulido a lo largo del día. No es necesario plancharlas.”}]},{type”:”
Same issue with JSON… When I follow the instructions as in the documentation and do the configurations, the final display is like below rather than a proper key, value table format.
{Width cm”,Height cm”,Depth cm”,Max. Load/Shelf kg”,Article Number“}
Hi friend,
Metafield currently only supports a few formats such as Sigle line text or Multiple lines text, so when you use JSON and Rich Text formats, it will not display as you want.
We will need to add some codes if you want to use JSON and Rich Text formats. In this case, Please renew your support and submit a ticket https://halosoft.ticksy.com/ to receive our support.
Thank you so much.
Thanks so so much!! You guys are wonderful. All my 3 comments replied in just few days!!
Hi Support, one question please…I am using my ella theme on shopify…However, I can not change the FONT SIZE when I write the PRODUCT DESCRIPTION..The font is small and inconvenient for my customers…How can I increase the FONT SIZE there please?
Hi friend,
With Short description: we have a setting for this part. You go to Product page -> Product information -> Short description -> change font size here: https://prnt.sc/CvpxJC76QseX
With the Description tab: we don’t have a separate setting to change size for text of the Description tab. But we have a setting to change the body size of the website, when you change this option, it will change the font size for text of the description tab.
You go to Theme settings -> Typography -> Body font settings -> change font size here: https://prnt.sc/9a_X95a6z_4b
If you want to change font size for the Description tab specifically, we will help you change in the code. Please renew your support and submit a ticket https://halosoft.ticksy.com/ to receive our support in this case.
Thanks so so much!! You guys are wonderful. All my 3 comments replied in just few days!!
Hi, I have a poster shop on woo commerce and want to move to shopify. What can you recommend about your theme that would make it good for the poster niche? and also i have alot of categories what features again or something about the theme that can show off lots of categories and posters in there best light? thank you!
Hi friend,
01. Ella doesn’t have Poster skins yet, but don’t worry, Ella has many skins/layouts suitable for your business. We have recommended some layouts below:
Home 20 – https://nlk895vmfk5v5fom-6444351539.shopifypreview.com
Home 16 – https://z37d5m1oqrp690e2-8133050458.shopifypreview.com
( Note: The 2 links above are the preview link so they will expire after 2 days, so please go to this link: https://new-ella-demo.myshopify.com/?fts=0 -> choose the home page you want: https://prnt.sc/hpTz2tt9GLwN )
In addition, you can also refer to many other skins/layouts of Ella at this link: http://preview.themeforest.net/item/ella-multipurpose-shopify-theme-os-20/full_screen_preview/9691007
https://prnt.sc/p5aGTp__49wWMore information: you can also consider some layouts of the Halo theme, we have 2 layouts that are suitable for you:
Home 11: https://hkfu70vkau7okiwk-30098849928.shopifypreview.com
Home 12: https://hkfu70vkau7okiwk-30098849928.shopifypreview.com
02. Regarding Categories, we have this demo for your reference: https://o6ik6v590uor437a-8133050458.shopifypreview.com
https://prnt.sc/dDk-bfiPM26y https://prnt.sc/J3su_K-pLEBdYou can add it to any Ella layout you want.
03. Could you please provide us with your website to conveniently check and advise you? Please help us submit a ticket at this link https://halosoft.ticksy.com and select Presale category, we are willing to support you.
I have one other question here please
When I click the Customise theme option, the window that comes up shows two drop down menus..I am confused that there are three options like Dafault, cOLolmbia, International in one drop downmenu and other is where I select the templates, pages etc…
The question is what does these 3 Default, Colombia, International mean? So, If i select Colombia and do a modification on the Homepage, is the change not propagated to International and Dafault? Can you explain how to deal this easily and how the changes are related to these 3 options? Who created these 3 options and how to edit them …say if i want to remove Colombia and International, where can i do it ? What is the overall purpose of halotheme with this option ?
Hi friend,
We would like to explain the details about your requests below:
01. The question is what does these 3 Default, Colombia, International mean? What is the overall purpose of halotheme with this option ?
—> Default, Colombia, International is the Context option. Contexts help you adapt your online store experience for different customers.
02. If i select Colombia and do a modification on the Homepage, is the change not propagated to International and Dafault?
—> If you choose Colombia and do a modification, it will not affect to other markets.
03. Can you explain how to deal this easily and how the changes are related to these 3 options?
—> The Default context is used to create a default layout and content that other contexts can inherit or override. Changes made to the Default context apply to all contexts unless they’re overridden.
All of your markets are displayed in the Context drop-down menu. You can select a market to make changes that apply only to that specific context.
You can learn more at this link: https://help.shopify.com/en/manual/online-store/themes/customizing-themes/store-contextualization
04. Who created these 3 options and how to edit them …say if i want to remove Colombia and International, where can i do it ?
—> This is created by Shopify. If you want to remove any markets, you go to Admin -> Settings -> Markets -> choose the market you want to remove -> Remove market.
https://prnt.sc/K4i0yxaHN0fc
Thanks so so much!! You guys are wonderful. All my 3 comments replied in just few days!!
I have a question here please:
I have enabled the Quick View and Add to Wishlist on the products. I can see the icons of both these funcionalities. However, when I click quick view, nothing happens. I doubled checked all the configurations and settings but I dont see anything that is deactivated. Why is the quick view functionality not working?. The Add to wishlist is working Ok.Many thanks. looking forward to your help.
Hi friend,
Regarding this request, we would like to log in to your site to check, so please help us to submit a ticket at this link: https://halosoft.ticksy.com/
We see that your support time has ended, you can choose the category Report bug, and we will check it for you.
If this is the theme bug, we will help you fix it and you don’t need to renew support time.
If this is not the theme bug, you need to renew the support time to get our support.
Hi, where do we enter our license key for the Ella theme to activate it?
Hi friend,
You don’t need to enter license theme on your store to active. You only need to provide the license to verify that you are using 1 license for a single store, and when you submit a ticket to request support, we also need you to provide the license theme.
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