12806 comments found.
Hi I just tried the sale schedule option and it just doesn’t work. I can see the discounted amount in the booking form, but once u get to checkout the price is no longer discounted and you pay the full amount. Could u please fix this asap. Thanks.
Hello,
Which services does you mean? We have checked on Tour service and Sale Schedule function works normally
Please feel free to contact us if you need any further information.
Thank You and Best Regards
The service is Tour and the sale function works and it shows the reduction on the single tour page but once u get to checkout there is no discount.
Hello,
This function works normally in our environment. For example, this tour have sale 50% schedule from 01/01/2024 to 31/01/2024
https://modmixmap.travelerwp.com/st_tour/small-group-niagara-falls-day-tour-from-toronto/If you need to check on your environment, kindly provide us with a detailed description (photo, URL, admin account,..) that is related to your question above by “submitting a ticket” to our official support system: https://shinehelp.travelerwp.com/
That will help our developer quickly identify your issue.
Looking forward to hearing from you soon
Thanks and Best Regards!
Hi there, I wonder why the [st_email_booking_origin_price] amount is wrong in the email template. Different from the order comfirmation and the total on the cart. I have no discounts so it’s simple mathematics. The one that has the right amount in the email template is this one [st_email_booking_sale_price]. Is there a way to fix this. I just want to have the same total in both cart and email. Thanks. https://ibb.co/KV6dDBb
Hello,
Thank you for your detailed information. I have passed this problem to our Dev already. If there is any bug, we will fix n the next theme version
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hi there, is there a reason why the Featured banner in tour cards does not show on Elementor List Item Service > Style grid item > Style 3. It only shows in Style 1 and 2. I’m using style 3 so is there a way that u can fix that please?
Hello,
Style Solo does not show Feature card. We use Location as card
The demo: https://solo-elementor.travelerwp.com/
The screenshot: https://prnt.sc/wPJs3rnV6giA
Please feel free to contact us if you need any further information.
Thank You and Best Regards
The style 3 are modern and beatiful then 2 and 1, is there by any chance that u can add the feature baner to them in the next update ? or give us a choice between location and Banner?
Hello,
Unfortunately, Traveler does not support this fucntion. It is our designed purpose
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hello I have problem with the style of the link in the blog post.
On hover working good, but if I try to set up the text trasform underline from global site configuration of elementor nothing change.
Hello,
The blog post does not take settings from Elementor Global Configuration
I am afraid that you have to use custom code to change the theme layout. In this case, you need a custom code that does not belong to the Item Support policy. Please hire a developer to customize code for your need
Please feel free to contact us if you need any further information.
Thank You and Best Regards
If Elementor doesn’t impact on the blog style, from where can I change the style of the blog?
Hello,
Style of single blog is pre-made by Traveler. You can choose from Theme Settings > Blog Options > Select Blog Single style
There are 2 styles to choose
Please feel free to contact us if you need any further information.
Thank You and Best Regards
I have changed beetween the 2 styles, but the link in body of the blog post are sttill not highlighted, people visit the page can’t know if there is a link to click
If I set the CSS a { color : orange !important ; } It change in all web site, I need only to change in the blog post
Hello,
Thank you for your detailed information. I have passed this problem to our Dev already. If there is any bug, we will fix in the next theme version
Please feel free to contact us if you need any further information.
Thank You and Best Regards
[solved] .post-content p a { color: orange !important; }
That is the code for highlight the link in the blog post
Hello,
Well noted with thanks
Please feel free to contact us if you need any further information.
Thank You and Best Regards
How do you remove reviews from showing in tour cards and single page?
Hello
I am afraid that you have to use custom code to change the theme layout.
In this case, you need a custom code that does not belong to the Item Support policy. Please hire a developer to customize code for your need
Thanks
That’s weird since u have an option that deactivates reviews. I guess it does not work.
Hello,
Deactivated review to prevent customers from posting reviews. It is not used to delete ratings
Please feel free to contact us if you need any further information.
Thank You and Best Regards
I have error when saving main menu ( Warning: Trying to access array offset on value of type null in /home/xxx/xxxxx.com/wp-content/plugins/st-option-tree/includes/class-ot-meta-box.php on line 332 )
Hello,
This is just a warning message about PHP structure.
Don’t worry, it does not have any effect on theme functions. If it displays on the front page, you can hide it via debug-off by inserting the code below into the wp-config.php file. https://travelerwp.com/how-to-import-demo/#elementor-toc__heading-anchor-3Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hi, how do you reset the price to zero and data from the availability tour calendar instead of creating a new one?
Hello,
To update availability, kindly navigate to Edit Tour > Tour Setting > Availability tab to update everydate
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hi there,
I updated the theme but in the BE, the side menu on the left no longer appears on the “Theme Options” page.
Hello,
Kindly make sure that plugin TravelCode and OptionTree are activated
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hi there, thanks. It was another plugin to conflict, in my case “Learnpress”. Maybe in the next future you can work in order to make it compatible.
Three extra infos: 1. I wrote you to ask a customization via your dedicated form but I received no reply!
2. (Issue) In cart item there’s a php code just below the coupon field: array(0) { }
3. Can you please add these translations?: – Remove coupon – Coupon not found
Thanks
Hello,
1. Traveler does not support Learnpress. We are a traveler theme – not an online course theme. Regarding your request on 11/Nov, we replied on 12/Nov
2. I have passed this problem to our Dev already. If there is any bug, we will fix this in the next theme version
3. These texts have been included in pot file already https://prnt.sc/VHJ_Va1klUafPlease feel free to contact us if you need any further information.
Thank You and Best Regards
as I installed and import traveller demo , when I make a tours and going down for itenary , the discription didn’t appears and I got this msg ” Description Sorry, this function does not exist “
Hello,
Kindly make sure that you have updated required plugins to the latest version: TravelCode 3.1.0 and OptionTree 2.7.4.4
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Maybe you haven’t noticed but when importing the Elementor themes the rental list doesn’t work, it simply doesn’t show results.
Hello,
Demo importing works normally in our environment.
If you need to check on your environment, kindly provide us with a detailed description (photo, URL, admin account,..) that is related to your question above by “submitting a ticket” to our official support system: https://shinehelp.travelerwp.com/
That will help our developer quickly identify your issue.
Looking forward to hearing from you soon
Thanks and Best Regards!
Hello there,
I’m using the traveler theme for my website and I’m considering using the MPGS for woocommerce. For now, I’m using the theme modal for checkout.
Can I use this gateway in this case?
Hello,
The modal checkout does not include MPGS. You can consider WooCommerce Checkout.
WooCommerce checkout is the alternative checkout, which has less function but is able to integrate a payment gateway from WooCommerce system. With some unique payment gateway, customers will use WooCommerce Checkout only. Mostly, WooCommerce checkout contains the basic checkout function – not the advanced function.
https://travelerwp.com/different-between-modal-checkout-and-woocommerce-checkout/Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hi there, is there a possibility to limit the number of reservations? once we reach that limit of confirmed bookings we stop taking new bookings. Is that possible?
Hello,
Traveler does not support this function.
Moreover, in tour settings, we already have the option for the maximum number of guests.
Please feel free to contact us if you need any further information.
Thank You and Best Regards.
Can you please help how to change 1900×400 image on every tour page?
Hello,
We provide support only via the ShineHelp Support System.
Kindly provide us with a detailed description (photo, URL, admin account,..) that is related to your question above by “submitting a ticket” to our official support system: https://shinehelp.travelerwp.com/
That will help our developer quickly identify your issue.
Looking forward to hearing from you soon
Thanks and Best Regards!
presales question: 1. Does it support room booking for single / double / dorm hall 2. Rates with per night/per day 3. Taxes with GST, Inr currency 4.Manula booking from admin for customers 5. support for woocommerce payments 6. Discount coupons support? 7. Customer Booking form wiht extra fields? 8. Option to pay advance while booking by customer say 20%? 9. does it support Pdf invoice send to customers 10. sms / email notifications support? if everything is supported i m ready to buy this plugin i need a long support from you team has a wonderful frontend demo, but i dont see any admin demo to really go for this product, pls reply…
Hello,
Thank you for reaching out to Traveler.
1. Unfortunately, Traveler does not support this function. The price per person will be calculated from one person and multiplied based on the number of guests. There is no option to set different prices for single/double/triple guests.
2. We do not separate it. There is only one price type – per night
3.Traveler supports only one type of tax, and the tax percentage is fixed, and set by the admin.
4. Admin can make a booking like an end-customer. If admin makes a booking for customer A, the booking will be shown on admin account – not customer A’s account
5. Traveler supports WooCommerce Payment and only for WooCommerce Checkout. All other functions from WooCommerce are not supported by Traveler.
6. Yes. If you use the default Modal Checkout, you can use a Coupon from Traveler. If you use WooCommerce Checkout, you can use WooCommerce Coupon.
7. No, the checkout form is fixed.
8. Yes. Deposit payment (e.g., 20%) is set by the admin/partner. Please note that the rest (e.g., 80%) is not controlled or collected by the Traveler system.
9. No, we have a PDF about booking information, but customers need to log in to the User Dashboard to access it. The PDF is not sent automatically via email.
10. Email notification is supported. SMS notification is not supported.
Please feel free to contact us if you need any further information.
Thank You and Best Regards.
Hello, I’m using tour package and linked it to hotels/rooms, I set different prices for room depending on season, but when selecting package on tour booking inquiry>Package>Select hotel package> price is 0$.
Hello,
Price of hotel in Tour Package is fixed and does not change based on time.
It’s inputted price https://prnt.sc/s8Wt8jnnrIbS
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hi, 1. for the same tour we have 3 packages basic, extra, and optimum, each one with a different price, how do u set up prices for a single tour? and for each package, we have paid options, and for each package prices are different for adult/enfant/children. 2. how do u unpin the inquiry/booking form in a single tour? because the price doesn’t show until u scroll to the bottom of the page which is not user-friendly.
Hello,
1. You can create three different tours. In one tour, there is only one price type, and the other option is just an additional fee – not another price.
2. I’m afraid that you have to use custom code to change the theme layout.
In this case, you need custom code, which does not fall under the Item Support policy. Please hire a developer to customize the code for your needs.
Please feel free to contact us if you need any further information.
Thank You and Best Regards.
The other solution would be to add the “Tour setting > Price setting > Extra pricing” section into the “Availability” section that way we can specifically add the extra pricing per date. And we will create just one tour instead of 3. Is this something you can do? or customize?
Hello
Unfortunately, Extra pricing is same for all date. And it is just addtional to the default price. Adult price still remain unchange on one day
Regarding customization service, you can contact us via https://shinehelp.travelerwp.com/custom-job-service/
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hello I would like to purchase the theme but before I’ve a question:
1- I want to show Categories under specific destination in a menu i.e. I want to show Family tours for Switzerland, so what will be the URL for this category?
a- category: FAMILY b- destination: SWITZERLAND
Hello,
Thank you for reaching out to Traveler. Unfortunately, Traveler does not have an automatically generated categories page. You have to create and build it manually.
Traveler has an element called “List item service” with options that can display tours belonging to specific categories.
Please feel free to contact us if you need any further information.
Thank You and Best Regards.
Thank you for your reply. Yes i know i can add category using “List item service” . BUT i want to know, that ’’ can i add that category to show only tours to specific country/destination. Regards
Hello,
You want list tour with 2 filter category and country?
Unfortunately, it is imposslbe. Otherwise, you have to list manully by typing tour name
Please feel free to contact us if you need any further information.
Thank You and Best Regards
hi, is there a field where we can add a tour code or reference? and that can be shown in the single tour page.
Hello,
Concerning text input, you can input text into Tour Description or Tour Title (Post Title).
Please feel free to contact us if you need any further information.
Thank You and Best Regards.
Hi guys, I’m struggling with the partner module, I just don’t understand why a partner have to create his own tours, most partners will just resell the travel agency current packages. He will just receive a commission for each sale. Is there a way that we can work this out? We can just add an affiliate link so that we know that the sale was made by a given partner instead of creating the same packages over and over for each partner. Maybe I’m missing the point of your partner system, but it’s not working for me. Also we can customize the reservation form so that the customer can choose the partner on the list. Thanks.
Hello,
Unfortunately, Traveler does not support this function. Partners must create their items manually and have control over them. Partners are the ones who provide the service, not the admin, so only they have information about item details, item prices, and item availability.
Please feel free to contact us if you need any further information.
Thank You and Best Regards.
Hello,
I’ve encountered an issue with my website following the recent theme update (3.1.1). The sorting order on the tour listing page has changed and now appears in reverse. Previously, the most recently added tours were displayed at the bottom, but now they are being shown at the top. I couldn’t find any setting options to adjust this. How can I resolve this issue? Thank you in advance for your assistance.
Best regards,
Hello,
Unfortunately, we have not supported this function yet in Theme. You need a custom code (not belonging to the Item Support policy) to do this task.
The orderby in Search Result Page is date creation. It is defined in the code, and we do not have any option to change it
Please feel free to contact us if you need any further information.
Thank You and Best Regards
