1778 comments found.
The “Hotel” and “Hotel 2” style template after importing the Demo is very lacking compared to bellevuetheme.com/demo – many styles for the Home page from “Hotel 2” are missing. Hotel 2 has 8 Home styles, but after importing only 2 Home styles. Why?
Interesting. The styling should be identical. Perhaps some photos are used as placeholders? Can you confirm? Can you reach out to our team?
https://themovation.ticksy.com/Is it possible to create and display pricing with custom rules and formats like below example:
Market price: $180 //in red with strike-through Discounted price: $150 (Save $30 //in green) Coupon Discount: $20 Final price: $130 //in green
Thank you. Not at this time. You can add custom text if you wish, but there are no sale settings.
I can’t get the Failed Transaction page to work, even if I install this on a new site. All I get is a fullscreen WordPress error page saying “There has been a critical error on this website” https://prnt.sc/eoI8aOgUI41t I have tried creating a new page and specifying it in payment gateway settings but it does the same thing. I am using Bambora in sandbox mode – could that prevent it from working? I force a failed transaction by giving an invalid security code which does get recorded as a failed transaction in the bambora website.
Here is the debug log: Fatal error: Uncaught Error: Cannot use object of type CurlHandle as array in /var/www/clients/client17/web50/web/wp-content/plugins/motopress-hotel-booking/vendors/beanstream-sdk/src/Beanstream/communications/HttpConnector.php:117 Stack trace: #0 /var/www/clients/client17/web50/web/wp-content/plugins/motopress-hotel-booking/vendors/beanstream-sdk/src/Beanstream/communications/HttpConnector.php(40): Beanstream\HttpConnector->request() #1 /var/www/clients/client17/web50/web/wp-content/plugins/motopress-hotel-booking/vendors/beanstream-sdk/src/Beanstream/api/Payments.php(319): Beanstream\HttpConnector->processTransaction() #2 /var/www/clients/client17/web50/web/wp-content/plugins/motopress-hotel-booking/includes/payments/gateways/beanstream-gateway.php(144): Beanstream\Payments->makeLegatoTokenPayment() #3 /var/www/clients/client17/web50/web/wp-content/plugins/motopress-hotel-booking/includes/shortcodes/checkout-shortcode/step-booking.php(146): MPHB\Payments\Gateways\BeanstreamGateway->processPayment() #4 /var/www/clients/client17/web50/web/wp-content/plugins/motopress-hotel-booking/includes/shortcodes/checkout-shortcode.php(65): MPHB\Shortcodes\CheckoutShortcode\StepBooking->setup() #5 /var/www/clients/client17/web50/web/wp-includes/class-wp-hook.php(324): MPHB\Shortcodes\CheckoutShortcode->setup() #6 /var/www/clients/client17/web50/web/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #7 /var/www/clients/client17/web50/web/wp-includes/plugin.php(565): WP_Hook->do_action() #8 /var/www/clients/client17/web50/web/wp-includes/class-wp.php(830): do_action_ref_array() #9 /var/www/clients/client17/web50/web/wp-includes/functions.php(1336): WP->main() #10 /var/www/clients/client17/web50/web/wp-blog-header.php(16): wp() #11 /var/www/clients/client17/web50/web/index.php(17): require(’...’) #12 {main} thrown in /var/www/clients/client17/web50/web/wp-content/plugins/motopress-hotel-booking/vendors/beanstream-sdk/src/Beanstream/communications/HttpConnector.php on line 117
Oh, a related question… Is it supposed to refund the credit card when a booking is canceled?
Hey there! Sorry to see you ran into an issue. Can you please reach out to our team?
https://themovation.ticksy.com/
This looks very technical and they would be able to help you.
Make sure you are up to date with all the plugins.
I purchased this theme for a local nonprofit and the support plan just recently expired. I have no problem paying for support but I am a software developer and don’t feel compelled to purchase a support plan just to help point out a bug. I was even willing to help the community with fixing it but now I guess it will remain.
Thanks for the follow up. The booking engine is a special license so we need to reach out to the developers ourselves, we can’t fix bugs directly as the next update would just overwrite our fixes. Does that make sense? Please ensure that your version is up to date. We push version updates frequently.
https://bellevuetheme.com/changelog/Sounds good – I am going to assume you guys are going to forward this information to MP but let me know if I need to do it.
Thanks for the follow up. You will need to contact our support team who can reach out to the plugin developers. They are the only ones with access to the plugin developers. You could purchase a license for the Hotel Booking plugin yourself but that would be more than renewing your support pack with Bellevue.
Hello. I want to show Availability Calendar [mphb_availability_calendar] or just show the dates that are available in a calendar view. But It seems there is no option for Accommodation Type ID Values: integer number. I want to show 3 months also.
I am editing it via Elementor and also the shortcodes mode.
Thanks!
Thank you! Can you create a ticket for us and send us login?
https://themovation.ticksy.com/Does anyone know how to enable the Checkout Fields plugin? I have installed it from Bellevue – Plugins but it is asking for a license anytime I go to its settings page. I have confirmed my Envato API token is valid. This is for a small nonprofit whose support contract just expired or I would have started there. Thanks!
Hi, yes, you don’t need a license. Just enable it and done.
Please consider renewing your support here: https://1.envato.market/renew
I have the same issue: “Hi, I find that since several months Elementor does not report itself that it needs an update. As it is only happening with your theme I wonder if that is a theme issue?”
Can you please create a ticket for us? I suppose the host could be blocking the update, not sure why.
https://themovation.ticksy.com/
Are you using the very latest version of:- Aloha?
- Bellevue?
My support has also expired. I’m using the latest theme version of Bellevue.
Thanks. It’s hard to say. I just tested on a site and the update is working.
https://link.pixelmakers.co/dJl8b0GTEvery host is different so that’s something our team would need to help investigate.
Please consider renewing support so that you can create a new ticket.
https://1.envato.market/renewHi, I find that since several months Elementor does not report itself that it needs an update. As it is only happening with your theme I wonder if that is a theme issue?
Thanks for letting us know. Yes, there should be an auto updates for Elementor when the new version comes out. There should be an alert for version 3.18.3. Do you see that?
No, I don’t get that. I am manually updating since a few months already by uploading the zipped plugin from Elementor. Strange thing is that Elementor Pro, which I have installed, shows the update notification so do all other plugins as far as I can tell.
Can you please create a ticket for us? I suppose the host could be blocking the update, not sure why.
https://themovation.ticksy.com/
Are you using the very latest version of:- Aloha?
- Bellevue?
I’d love to do this but I can not as I have your theme since several years and can not open tickets anymore. Since I see that another user is reporting the same I was hoping you could simply check if that is a theme related issue and if that is the case provide a fix with an update…?
Thanks. It’s hard to say. I just tested on a site and the update is working.
https://link.pixelmakers.co/dJl8b0GT
Every host is different so that’s something our team would need to help investigate.
Please consider renewing support so that you can create a new ticket.
I have purchased your theme, installed on a domain, registered. Now I need to change domain, how to do that?
Thank you for reaching out 
Have you asked our support team?
https://themovation.ticksy.com/
Is it already registered?
Yes it is registered, but I need to change the domain I have contacted the support no reply
Why is it too complicated to change the domain of a app, that has been payed? Most purchased other apps has a dash where i can change the registered domain easily!
Thank you. We have provided a button on the dashboard where you can unregister.
https://link.pixelmakers.co/NwlsnSGJ
Did you try that? It should only take a second to do.
Hello, I cant find how to make my menu header transparent exactly like here : https://bellevuetheme.com/demo/countryside2/ when i go to homepage, elementor, engrenage, i have “transparent header” option, activated, nothing happen. Can you help ? I have lots of thing i cant find, same for footer colums. I’ve checked on your documentation and i see : “go to Appearance – Customize – Theme Options” but I dont see “Theme options” on this path ? How is it possible ?
Update: I’ve found the “Bellevue” sections that display global templates, with various header options, and the ability to edit the global footer. The footer is great, but when it comes to the header, it seems a bit complicated. I understand that we can display it for certain groups of pages and exclude others. However, I’m wondering why I can’t find a specific page when I start typing its name (it doesn’t yield any results), and I’m still missing information about why I can’t see the “Theme Options” in the customize menu.
Thank you. We are happy to help.
Are you using the very latest? Version 4.2.4?
https://bellevuetheme.com/changelog/Hello, i’ve downloaded the theme 2 days ago so yes, its up to date. My problem is urgent so i open a ticket.
Hello, It has been 3 days since I made this request for an issue that seems easy to understand. You took 2 days just to ask me if I had the latest version, You mention a version 4.2.4 while sending me a link that refers to 4.2.3. It’s very confusing and takes a long time to respond, and it’s becoming an obstacle for our work. To save time, I have provided all the details in your ticket system, where there has been no response either. Could you please intervene as soon as possible to resolve this issue with global templates and theme options?
Hello! Hm, I’m looking for your ticket. We usually reply within 12 hours. Maybe your email was tracked a spam. Looking at that now. Sorry for the wait.
Hello, my purchase code is not working. Why is that?
Thanks for letting us know. I’m not sure. Can you please reach out to our support team?
https://themovation.ticksy.com/Hello, some questions before purchase.
1. About the synchronisation of calendars. Since as you know the synchronisation is not real-time, is there an option once a booking is made on one of the platforms (Booking, Airbnb etc) to manually synchronise the website calendar? Also can we change the settings of the cron job time?
2. Is it possible to close some dates manually? Just like we do via Booking/Airbnb.
3. Can I have access in a test website?
Thanks in advance.
Hey there Vindico!
1 – You can change the settings to check more often. You can go every 15 minutes or you can even customize to check more often.
2 – Yes, you can close dates manually.
3 – We don’t have a demo for the backend yet. It’s something we would like to create. However, I can share any screenshots or video you would like to see.
I hope that helps.
2 – Yes, you can close dates manually.
May I see how?
3 – We don’t have a demo for the backend yet. It’s something we would like to create. However, I can share any screenshots or video you would like to see.
I will appreciate that! >> magda.giannakoulia@gmail.com
Thank you.
2 – It’s pretty straight-forward. You can block dates and there are several options to customize.
https://link.pixelmakers.co/mNYLNn8b
3 – Thank you. What parts would you like to see?
Sorry for the lat response, i want to see the creation of a villa and the page where I set prices per guests etc.
Also, is there any option for the guests to select in one action the dates in the calendar and not by selecting the first time the arrival day and then the day of check out?
Thank you. Happy to help.
There are many styles and templates for Villa’s, but you can edit the layouts within the page builder.
https://link.pixelmakers.co/knBZ0ftf
Adding Date Ranges, Rates and Specific attributes for each Villa is spaced out in different areas. Here is the rate page.
https://link.pixelmakers.co/yBmvnkm6
Not sure what you mean by the last question.
Hello, with this theme is possible to link the calendar with the calendar of airbnb and booking? for the availability of the rooms
Yes We provide two way syncing with Airbnb, VRBO, Booking.com etc..
@Bellevue Author,
What is the latest version on Hotel Update plugin that should be installed with the theme version BellevueVersion: 4.2.3. We have performed two update themes and when after we go to Appearance-> Install Plugins, no updates on plugin. The hotel booking plugin version is Version 4.7.3. Is this the correct version that should be with 4.2.3 theme version?
Is there a way to manually update the plugin?
Please see: https://bellevuetheme.com/changelog/
If you need support, please create a ticket for our team
Hi, i love the theme! I only got one question about the times. Because when they send a mail for confirmation they show the time in AM and PM. Is it possible to change to a 24H time? I can’t find the settings.
Would love to hear from you.
I found it already, need to change it in WordPress self.
Thank you!
Hi. I cannot seem to find the camping demo content. Is it not included in the download?
Thank you! The camping demo content is live but the new version of the theme is in the queue to be released. The demo when live a few days ago
Hi, There is no Theme Options within the WP Dash / Appearance / Customize / Theme Options / Typography like the documentation shows.
when I go to the Customize page, I can see for a few second only an error, that I found in the source code through developer tools:
Warning: Cannot modify header information – headers already sent by (output started at /home/customer/www/mosaic-paros.com/public_html/wp-content/themes/bellevuex/lib/gutenberg-compat.php:114) in /home/customer/www/mosaic-paros.com/public_html/wp-admin/customize.php on line 126
I sent you access to my wp via support ticket, please help to fix this issue.
Thank you! We see your ticket and we have replied.
The setting are under “Site Settings”
https://help.bellevuetheme.com/article/48-typographyI’m not sure about the error message. I haven’t seen this before. We will help resolve via your ticket
Hi, is the Version : 4.2.2 compatible woth Wordpress 6.4.1 ? Thank you
Thank you. Yes. Bellevue will always be compatible with the latest version of WordPress.
Hi I just noticed a bug where I have a booking that is cancelled, when I go to my account to view all bookings and when I click view on the booking that has been cancelled, it says payment is successful.
I would love to redirect users to the bookings page on my account if there transaction failed.
Hello! Happy to assist. That is very usual. Did you reach out to the technical team?
https://themovation.ticksy.com/If you need to renew your support, please see: https://1.envato.market/renew
Hi, when we update the theme, the site stops running. We are using the child theme which remains in version 3, however the main theme changes to version 4. Is there a solution to this issue ? Thanks.
Hello! Happy to assist. That is very usual. Did you reach out to the technical team?
https://themovation.ticksy.com/
If you need to renew your support, please see: https://1.envato.market/renew
Howdy, i have question about ur demo site in 2 condition
1. is there no cart feature to add multiple different rooms? Like agoda, booking.com so customer can check cart and select manual 1 by 1 or select all to payment process
2. After click book & make reservation on ur demo, let say 11room with 5different type room. Is it possible to delete one of the rooms and just process selected room without go back to delete all? cause customer already click on book with many room
Thanks
Thank you for your interest.
1 – Yes, you can add multiple rooms. “multi-booking” is bundled.
2 – You can choose to have many different types of rooms or a single room. It’s very flexible. I’m not sure I completely understand the questions so please rephrase if I have not answered it correctly.
Happy to assist
