I’ve gotten the order sorted on the new page by making it a portfolio page but now the issue is when i turn on my heading title and add a description, it shows the page name and makes the grid super tiny.

Hi there,

Please make sure in the description area you set it as “Custom Description” when you turn it on because if the site is built with a page builder then it will use the page content as description and thus it will be shown twice.

Kind Regards,
Art from Laborator

Hi villcom,

This is strange, I saw that the article is missing there and we will re-publish this article again.

Can you please send us your site URL and WordPress credentials by email? We need to investigate your problem and then get back to you with a possible solution.

To send us an email please use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S. Please note that we usually do not respond to emails that request support, because we only provide support on dedicated support center. Also emails response time can be up to 7 business days.

Kind regards,
Ylli P.

Hi there,

We understand that you want to reset your license so you can use Kalium in other domains. However, we can only reset licenses for users who have registered their license within the last 6 months from the date of their initial registration or who have an active support subscription. Unfortunately, we checked your licenses and found that some of them were registered 2 years ago.

If you want to use Kalium in another domain, you will need to purchase a new license from our website. Alternatively, you can renew your support subscription and then request a license reset from us, as mentioned in our documentation.

Kind Regards,
Art from Laborator

Hi constantstate,

We understand your request to reset your license for Kalium to enable usage in different domains. Unfortunately, we can only accommodate license resets for users who have registered their license within the past 6 months from their initial registration date or those with an active support subscription. Upon verification, we noted that your license was registered 8 years ago.

If you wish to register Kalium in another domain, you have two options. You can either acquire a new license from our website, or you can renew your support subscription and subsequently request a license reset, following the instructions outlined in our documentation.

Kind Regards,
Art from Laborator

Thanks Art – $50 seems excessive for a 2-minute task, but fine. Thanks for clarifying.

Already replied. We will continue conversation there

Kind regards,
—Ylli

Hi berkancetin,

We understand that you want to reset your license so you can use Kalium in other domains. However, we can only reset licenses for users who have registered their license within the last 6 months from the date of their initial registration or who have an active support subscription. Unfortunately, we checked your licenses and found that some of them were registered over 2 years ago.

If you want to use Kalium in another domain, you will need to purchase a new license from our website. Alternatively, you can renew your support subscription and then request a license reset from us, as mentioned in our documentation.

Kind Regards,
Art from Laborator

Okay, you are right in your own way, but that domain is not active right now and I do not use it.

What will happen? Is that license garbage? You say support but it is upside down, you will delete the domain and I will complete it again.

Hi berkancetin,

As mentioned in the previous reply, as an alternative you can renew the theme support and then you can request a license reset.

Kind Regards,
Art from Laborator

Hi there,

We understand that you want to reset your license so you can use Kalium in another domain. However, we can only reset licenses for users who have registered their license within the last 6 months from the date of their initial registration or who have an active support subscription. Unfortunately, we checked your license and found that you had registered it 2 years ago.

If you want to use Kalium in another domain, you will need to purchase a new license from our website. Alternatively, you can renew your support subscription and then request a license reset from us.

We hope you understand our policy and we thank you for your cooperation. Please let us know if you have any other questions or concerns. We are always happy to help.

Kind Regards,
Art from Laborator

Hi there,

WordPress automatically shows theme/plugin updates when they are available. However, if you immediately need to update a theme/plugin, then you can force-check it by clicking the highlighted link:

(view large version)

Kind Regards,
Art from Laborator

I did it dozens of times and it says everything is up to date. Is there another way? I don’t want to be stuck in a version that one day in the close future is not compatible anymore with wordpress or the newest plugins. Thank you

Hi there,

I see the site is registered under https://www.duepstudio.com/, are you trying to update the theme in this domain? Because if you’re trying to update it on other sites it won’t let you because of the registration which is limited to 1 domain only.

If that’s not the case I recommend clearing the transients from your database using a plugin such as Transient Manager. Usually the expired transients can cause updates not to show in your updates section.

And lastly if none of these work, can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customer requests.

P.S: Please note that we usually do not respond to emails that request support, because we only provide support on dedicated support center. Also emails response time can be up to 7 business days.

Kind Regards,
Art from Laborator

Hi there,

When creating a staging site you have to make sure you set up the site in a staging domain within the same domain, and in those cases there won’t be a need to reset the license at all:

(view large version)

We understand that you want to reset your license so you can use Kalium in other domains. However, we can only reset licenses for users who have registered their license within the last 6 months from the date of their initial registration or who have an active support subscription.

Kind Regards,
Jane from Laborator

Thanks for your reply and the link. Just to clarify, the link takes me to the Blog with a post grid. My question was more to do with posts in a specific category being displayed in a grid/masonry. For example, the posts here in Opinion are displayed in a list. https://demo.kaliumtheme.com/bookstore/category/opinion/ Could they be displayed as a grid/masonry. Thanks

Hi again,

Yes, it depends which type of blog layout you select and then each part of it will be loaded with that layout, the example I took was just to show how it works. To be more precise you can check the category of the demo below:

As you can see the category is showing in grid, because the blog layout is selected as grid.

Kind Regards,
Art from Laborator

Thanks Art for the clarification – much appreciated.

Hi there,

Thank you for reaching out about resetting your Kalium licenses for use on a different domain. Our policy allows license resets for users who either registered their license within the past 6 months or maintain an active support subscription. Upon reviewing your account, we noted that your license were registered 4 to 5 years ago.

To use Kalium on a new domain, you would need to get a new license from our website. Another option is to renew your support subscription, after which you can request a license reset.

We appreciate your understanding of our guidelines and are grateful for your cooperation. If you have any further inquiries or need assistance, please don’t hesitate to contact us. We’re always here to support you.

Kind Regards,
Art from Laborator

Hi redalice734,

It is not our intention to “grab cash” from any of our customers, your support period has ended and on every digital product once the support subscription has ended you won’t be able to submit a request. In your case you are saying it is a theme issue with the latest update, even though we are not aware of the problem as none of our users has reported this but we can give it a check and see if it’s coming from the theme or your plugins.

Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customer requests.

P.S: Please note that we usually do not respond to emails that request support, because we only provide support on dedicated support center. Also emails response time can be up to 7 business days.

Kind Regards,
Art from Laborator

Hi poojathakar,

We don’t handle support from the email or theme comments section, so if you need theme support next time please just write a ticket on our external support system and the support team will assist.

Kind Regards,
Art from Laborator

Hi adeeers,

We understand that you want to reset your license so you can use Kalium in another domain. However, we can only reset licenses for users who have registered their license within the last 6 months from the date of their initial registration or who have an active support subscription. Unfortunately, we checked your license and found that you had registered it 2 years ago.

If you want to use Kalium in another domain, you will need to purchase a new license from our website. Alternatively, you can renew your support subscription and then request a license reset from us.

We hope you understand our policy and we thank you for your cooperation. Please let us know if you have any other questions or concerns. We are always happy to help.

Kind Regards,
Art from Laborator

Hi. I fully understand your stance. I request you make an exception for me and release the registration of the domain so I can use it on my new domain. I wasn’t aware of this and I fully understand support your cause to ensure people do not re-use. However, I am a genuine customer and I think it is fair. Sometimes we change business names or domains but the licence is for one use. Please make an exception.

Hi there,

We understand your situation, but we must stick to our policy equally for all customers and cannot make exceptions. This ensures fairness and consistency for everyone. We appreciate your understanding and are here to assist with any other questions you might have.

Kind Regards,
Art from Laborator

Hi florensmaaijen,

Comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and we can assist you.

Take me to item support ➝

Kind regards,
Ylli

First thing wasnt a presale question aswell

Hi again,

Regarding WPBakery Page Builder or Elementor, if you’re not using any of the demos then you can use Elementor and disable/delete WPBakery Page Builder. Still, if you want to import any current demo then WPBakery is needed since the demos are in the process of building Elementor demos.

Kind Regards,
Art from Laborator

Hi, I read some comments below, and now I’m aware of your new license policy. In the past, you did help me with transferring license to my new domain. If I was aware of your new policy, I would remove registration from the domain which is now expired, now I can’t do it on my own. Could you please help me and deregister my latest license from byggendevelopment.pl to malawramiuk.pl?

Hi Gosiasia,

We understand that you want to reset your license so you can use Kalium in another domain. However, we can only reset licenses for users who have registered their license within the last 6 months from the date of their initial registration or who have an active support subscription. Unfortunately, we checked your license and found that you had registered it 5 years ago.

If you want to use Kalium in another domain, you will need to purchase a new license from our website. Alternatively, you can renew your support subscription and then request a license reset from us.

We hope you understand our policy and we thank you for your cooperation. Please let us know if you have any other questions or concerns. We are always happy to help.

Kind regards,
Ylli P.

Hi Chicshopping,

Please just update Kalium to the latest version and this problem will be resolved

Kind regards,
Ylli P.

to update it i need to resgister again ?

Hi there,

If your license is registered to your domain (https://massiautoexport.com/) which does seem like it is from our database, you will only have to update it through WordPress updates section so there is no need to register it again.

Kind Regards,
Ylli P. from Laborator

Hi ggabbi,

Yes, Kalium always supports the latest version of WordPress, WooCommerce​, and other popular plugins

Have a great day!

Best regards,
Ylli P.

Hi Kurt,

We have used the Revolution Slider element and Portfolio Items element to make the homepage of the Main demo (starter site). So if you don’t import any of the starter sites, you can do that yourself by creating your slider and your projects, then just call them through their element in the Homepage or any other page that you want.

Kind regards,
Ylli P.

Hi alienative,

We understand that you want to reset your license so you can use Kalium in another domain. However, we can only reset licenses for users who have registered their license within the last 6 months from the date of their initial registration or who have an active support subscription. Unfortunately, we checked your license and found that you had registered it 7 years ago.

If you want to use Kalium in another domain, you will need to purchase a new license from our website. Alternatively, you can renew your support subscription and then request a license reset from us.

We hope you understand our policy and we thank you for your cooperation. Please let us know if you have any other questions or concerns. We are always happy to help.

Kind regards,
Ylli