6332 comments found.
Hello, sir,
It seems that is a problem with interface of Impreza 8.20 > Archive: Movies
https://help.us-themes.com/uploads/attachment/5134-5KFJRe.jpgMissing: https://prnt.sc/wCTY762s-knE
Hello,
Please check the custom post type settings. Its parameter “has archive” should be set to “true”. If it’s not – setting it this way should resolve the issue.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
I think I don’t get it. https://prnt.sc/AuuZfwXjk1vr
“custom post type settings” where? ( Archives Layout has a global settings, right? )
Thank you!
The “Movies” seems to be the custom post type. You can create custom post types via the “Custom Post Type UI” (CPT UI) or “Advanced Custom Fields” (ACF) plugins. If you use CPT UI, the setting that adds an archive is at “Add Archive” > “True”. If you use ACF, the archive setting is at Post Type > Add Post Type > Advanced Configuration > URLs.
Dear Sirs, how can I put buttons with anchor link in the same page? I need to create a button that from the top of the pages go to a section of the landing Thank you Raffaele
Hello,
Edit the section (Row) that you wish to scroll to and in its Design settings specify the ID, for example, “scrollhere”. After this, if you add a link ”#scrollhere” to the button, it will scroll the page to the beginning of the section.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
I tried but it breaks the landing.
This case needs more data to investigate its reason, please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate. Thanks in advance!
It works, I did the page again, but sometimes the page breaks and duplicate the html code in the footer, and the page must be done again.
Hello,
To investigate the issue, we’ll need to be able to check your site. Once the issue occurs, create a ticket on the Support Portal.
Hi! Recently acquired site using Impreza 7.4.1 if I update it, will everything function normally? As I understand 7.4.1 is a pretty old version of the theme.
Thank you!
Hello,
It should be working fine after the update, but we always recommend creating a backup before the update, in case of unexpected issues.
Read the relevant article on update for details.
Hi. Something is going on with the theme: can’t switch in settings – https://ibb.co/XY5S9MF , templates separately – https://ibb.co/cFxrG9Z , in the text block properties are turned on by themselves and can’t be turned off, they reappear – https://ibb.co/xzBq3SQ , icons are not shown – https://ibb.co/YL5L1qh How can I fix it? Thanks.
Hello,
This case needs more data to investigate its reason, please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate. Thanks in advance!
I can’t create a ticket on the portal. It says: You can’t create tickets because your support for Impreza has expired (check your Licenses page). If you have any urgent issues please contact us via ThemeForest contact form.
Please use the contact form to share your site login and password, so we could take a look at the issue.
i’m going to buy this Theme , so i need more information. is it possible to check this and answer me to continue the buy process. 1. i need a Right to left website , is it supported? 2. the specific font is requred , can i change the contetnt font ? 3. the appointment for visit is must important , is it support or have any section to register the patent and ask to visit a doctor ? so he/she must search the calneder (persian hijri) and check if the doctor is available and the time is free and ask the appointment and recive the recipt by email or SMS.
Hello,
Yes, Impreza supports RTL languages and custom fonts. As for the appointment calendar – such a feature is not provided out of the box, you’ll need to search third-party WordPress plugins providing such functionality.
The good part – you can Test Drive Impreza for free and check how it works before you invest anything.
I am creating the website for a customer on my server, once I activate Impreza in the momentary url, can I use it on the final url of my customer? I have to develop the landing page on my server and after copy it on the server of my customer.
Thank you Raffaele
Hello,
Each license you have allows activating one site for development purposes and one site as “production”. Check the relevant article.
So you can use both dev and production activations accordingly, or re-assign a production site after you finish the development stage.
it states big autumn discount 33% on this site but there is no discount available when trying to purchase?
Hello,
The sale is over by now. You can sign up here https://us-themes.com/theme-sales/ to get a notification once the next one starts.
https://help.us-themes.com/sign_terms/ support page and theme activation down. get a blank page when attempting to activate newly purchased theme. Please help
Hello,
Thank you for pointing out the issue. It should be working correctly now, please give it another try.
If I want to modify the file within “plugin/us_core/templates/us_grid/listing.php”, do you have any filter to be able to do that via a custom plugin? Something in the way that woocommerce has with their filter “woocommerce_locate_template”. Thanks!
Hello,
We do not recommend modifying the theme or UpSolution Core plugin files, because it is not update-safe. With that in mind, you can create a copy of this file in the Impreza-child theme, with such path: Impreza-child/templates/us_grid/listing.php and make your changes there, theme will use it instead of us_core/templates/us_grid/listing.php file. Please note that on each update you will have to make sure that your changed file matches the original files (i.e. transferring all the changes we applied during the update). If you need further assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
Thank you once again for your fast response, you guys are amazing. Please keep it up like that.
This is still related with this comment: https://themeforest.net/comments/30142106
We used the hook “us_grid_listing_query_args” and we could almost make it work, I say “almost” because then we tried to apply a very specific query and it did not worked the way we wanted so we needed to do a custom query and the only way to achieve that, is to adapt that file unfortunately.
By the way, do you have any suggestion on how we can compare an array with user roles to a serialized array in the database also with user roles? Because that’s basically our only problem to make this work!
This is a complicated question. Please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate. Thanks in advance!
Please FIX ASAP your envato activation api is broken I cant activate my theme through the envato sign in when i approve its just goes to a blank page and it cant complete the activation. Please FIX
Hello,
This case needs more data to investigate its reason, please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate. Thanks in advance!
I’ve missed that 39$ offer, is there any upcoming offers?
Hello,
You can sign up here to get a notification once the next sale starts.
Are there any upcoming offers in the next few days? I need to buy a theme, and if there are no discounts available, I might have to consider another theme.
Hello,
Unfortunately, no. This is technically impossible, as Envato prevents starting discount sales for the items for 30 days from the previous sale.
ah ok will see
any update?
Hello,
Please subscribe here to get a notification once the next sale starts.
Hello I just purchase the theme when I try to import the demo from the theme build in auto importer I get this message An error has occurred. Please reload the page and try again. an well it fails I can import any of the themes
Hello,
This case needs more data to investigate its reason, please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate. Thanks in advance!
Just wanted to let you know the the link to the Multi-Purpose demo is currently broken with a database connection error. https://impreza.us-themes.com/
Hello,
Thank you for pointing out the issue. It should be working correctly now, please check.
Good day, I have a question: when I show a list of data from posts or portfolio using the grid element, how can I prevent access to the post by it’s url (for example mywebsite.com/post-title/)? I want to use the posts and grid just to show data, without the post pages.
Hello,
You can create a custom Grid Layout (or export and modify the existing template) at Templates > Grid Layouts. You can exclude/disable all links leading to the Post and use this Grid Layout in the relevant Grid/Listing element (in its Appearance settings).
If you need further assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
In a grid with products how can I create a button to open product page in popup? If I select in the grid options the link to open post page in popup – it works, but the whole grid element becomes a link. And in the grid I have a button “add to cart” and it stops working, when the whole grid becomes a link. As I think there are two options: 1. Make the button “add to cart” somehow to work (maybe changing z-index in the css). 2. In the grid create a button with a link to open product page in popup (and in the grid options have the link turned off). But I there isn’t such an option in the settings. Maybe It can be a javascript action.
Hello,
This feature is not available out of the box. We already have a similar feature request, vote for it. We’ll consider implementing this feature in one of the next updates.
Are you guys planning to add Elementor page builder compatibility to this theme?
Hello,
You can create and edit pages in Elementor while using the Impreza theme, but the theme’s elements are not available in it. Our developers are not planning to implement the theme’s elements inside Elementor and concentrating their efforts on other priority features.
Hi There, I purchased the theme back in May 17, 2022, within your support website its showing my license key, but not activated. Within the live website its showing “Impreza is activated” but I’m unable to activate the theme to download the recent theme updates from within the website. I’m also unable to raise a support ticket request on your support website, as my support is expired. What can i do??
Hello,
Try switching to one of the default WordPress themes for a second, and then switch back to Impreza. It should refresh the status allowing you to activate via Impreza > About.
HI There, there has got to be an easier solution than this? The website is quite a busy ecommerce website, and I’m reluctant to switch theme whilst we are receiving traffic on the website, just in case an error occurs?
Hello,
Please send us your site credentials via the contact form, so we can investigate the issue.
Hello,
Please clarify the URL address of the site you work with, so we can identify your request.
Hi There, i have just sent you the login details via the Contact Form as per request 
Hello community.
I have a public question because my support has expired. For the past 7 weeks, my monitoring (UptimeRobot) has been alerting me every day about 3-minute Downs. The site is really down, and I’ve been able to check it live. I wanted to know if others had this problem. I installed the site and the theme on 2 hosts to compare. I still have the problem.
Do you have a similar problem? I’m trying to debug but it’s long and complicated to target the problem. My hosting doesn’t detect anything on its side.
Thank you
Hello,
To figure out the reason, you’ll probably need to set up an error log for your site. Check the relevant article.
Hi, yes sure I’ve already did it. I have error.log file… but not very helpfull… 
If there are errors related to our theme, please share those. If you encounter errors related to other, non theme-related, plugins, please contact support of their developers team. If there are no specific errors referencing theme or any plugins, try contact the hosting support.
Hi, I am trying to apply a custom query and use the “Page load on scroll” option on a Grid List. I’ve tried to hook to the actions “wp_ajax_us_ajax_grid” and “wp_ajax_nopriv_us_ajax_grid” but that seems to be overwriting the output and that would mean I would have to write all the HTML that will be outputed all over again.
Is there a way to use my custom query and just update the AJAX call being used in the function “us_ajax_grid”?
Any help will be much appreciated!
Hello,
This is a complicated question, please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate. Thanks in advance!
I tried but I can’t, support ended for me.
Ok, I actually found a simplier way to achieve this, but I still need to look for some guidance. But since this is probably a very quick answer from you, can you tell me if there is any hook I can use to directly call a us_grid_layout?
Hello!
We have 2 hooks that might be suitable for your goals. They are both located in the us-core/templates/us_grid/listing.php file.
First one is us_grid_layout_settings, it is used to apply changes to the grid layout of the grid.
Second one is us_grid_listing_query_args, it is used to apply changes to the grid’s query.
Hope this helps!
Perfect! This second one seems to be exactly what I was looking for.
Now I’m just struggling to compare an array with user roles to a serialized array in the database also with user roles, in a custom field. It’s not easy, but that’s something completely separated from this now.
Thank you so much!
Hi, I need to build a Landing Page, is it possible to do one similar to this: https://scuolaperricchi.com/tuttiicorsi/ ?
Thank you Raffaele
Hello,
Yes, you can create landing pages similar to the one you specified. You can Test Drive Impreza for free and check how it works.
