6321 comments found.
Hello I just purchase the theme when I try to import the demo from the theme build in auto importer I get this message An error has occurred. Please reload the page and try again. an well it fails I can import any of the themes
Hello,
This case needs more data to investigate its reason, please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate. Thanks in advance!
Just wanted to let you know the the link to the Multi-Purpose demo is currently broken with a database connection error. https://impreza.us-themes.com/
Hello,
Thank you for pointing out the issue. It should be working correctly now, please check.
Good day, I have a question: when I show a list of data from posts or portfolio using the grid element, how can I prevent access to the post by it’s url (for example mywebsite.com/post-title/)? I want to use the posts and grid just to show data, without the post pages.
Hello,
You can create a custom Grid Layout (or export and modify the existing template) at Templates > Grid Layouts. You can exclude/disable all links leading to the Post and use this Grid Layout in the relevant Grid/Listing element (in its Appearance settings).
If you need further assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
In a grid with products how can I create a button to open product page in popup? If I select in the grid options the link to open post page in popup – it works, but the whole grid element becomes a link. And in the grid I have a button “add to cart” and it stops working, when the whole grid becomes a link. As I think there are two options: 1. Make the button “add to cart” somehow to work (maybe changing z-index in the css). 2. In the grid create a button with a link to open product page in popup (and in the grid options have the link turned off). But I there isn’t such an option in the settings. Maybe It can be a javascript action.
Hello,
This feature is not available out of the box. We already have a similar feature request, vote for it. We’ll consider implementing this feature in one of the next updates.
Are you guys planning to add Elementor page builder compatibility to this theme?
Hello,
You can create and edit pages in Elementor while using the Impreza theme, but the theme’s elements are not available in it. Our developers are not planning to implement the theme’s elements inside Elementor and concentrating their efforts on other priority features.
Hi There, I purchased the theme back in May 17, 2022, within your support website its showing my license key, but not activated. Within the live website its showing “Impreza is activated” but I’m unable to activate the theme to download the recent theme updates from within the website. I’m also unable to raise a support ticket request on your support website, as my support is expired. What can i do??
Hello,
Try switching to one of the default WordPress themes for a second, and then switch back to Impreza. It should refresh the status allowing you to activate via Impreza > About.
HI There, there has got to be an easier solution than this? The website is quite a busy ecommerce website, and I’m reluctant to switch theme whilst we are receiving traffic on the website, just in case an error occurs?
Hello,
Please send us your site credentials via the contact form, so we can investigate the issue.
Hello,
Please clarify the URL address of the site you work with, so we can identify your request.
Hi There, i have just sent you the login details via the Contact Form as per request 
Hello community.
I have a public question because my support has expired. For the past 7 weeks, my monitoring (UptimeRobot) has been alerting me every day about 3-minute Downs. The site is really down, and I’ve been able to check it live. I wanted to know if others had this problem. I installed the site and the theme on 2 hosts to compare. I still have the problem.
Do you have a similar problem? I’m trying to debug but it’s long and complicated to target the problem. My hosting doesn’t detect anything on its side.
Thank you
Hello,
To figure out the reason, you’ll probably need to set up an error log for your site. Check the relevant article.
Hi, yes sure I’ve already did it. I have error.log file… but not very helpfull… 
If there are errors related to our theme, please share those. If you encounter errors related to other, non theme-related, plugins, please contact support of their developers team. If there are no specific errors referencing theme or any plugins, try contact the hosting support.
Hi, I am trying to apply a custom query and use the “Page load on scroll” option on a Grid List. I’ve tried to hook to the actions “wp_ajax_us_ajax_grid” and “wp_ajax_nopriv_us_ajax_grid” but that seems to be overwriting the output and that would mean I would have to write all the HTML that will be outputed all over again.
Is there a way to use my custom query and just update the AJAX call being used in the function “us_ajax_grid”?
Any help will be much appreciated!
Hello,
This is a complicated question, please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate. Thanks in advance!
I tried but I can’t, support ended for me.
Ok, I actually found a simplier way to achieve this, but I still need to look for some guidance. But since this is probably a very quick answer from you, can you tell me if there is any hook I can use to directly call a us_grid_layout?
Hello!
We have 2 hooks that might be suitable for your goals. They are both located in the us-core/templates/us_grid/listing.php file.
First one is us_grid_layout_settings, it is used to apply changes to the grid layout of the grid.
Second one is us_grid_listing_query_args, it is used to apply changes to the grid’s query.
Hope this helps!
Perfect! This second one seems to be exactly what I was looking for.
Now I’m just struggling to compare an array with user roles to a serialized array in the database also with user roles, in a custom field. It’s not easy, but that’s something completely separated from this now.
Thank you so much!
Hi, I need to build a Landing Page, is it possible to do one similar to this: https://scuolaperricchi.com/tuttiicorsi/ ?
Thank you Raffaele
Hello,
Yes, you can create landing pages similar to the one you specified. You can Test Drive Impreza for free and check how it works.
hi,
your builder is built-in or using 3rd party page builder?
How fast? is this compatible with Dokan?
Hello,
You can edit your pages with Live Builder, which is a built-in solution, or use WPBakery Builder with additional functionality. The editing process is fast and smooth. As for the Dokan, we never tested compatibility with it. You can check both by starting a free Impreza Test Drive.
Important: my theme is not getting activated! i click on activate, connect it to my envato account but nothing is happening!
Hello,
This case needs more data to investigate its reason, please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate. Thanks in advance!
Impreza don’t work with PHP 8.1. Impossible to update a page….
Error PHP is not a problem. Impreza don’t work with Wordpress 6.4.1. Impossible to update a page in visuel editor….
Hello,
We checked the issue you refer to on several installations with the same versions of WordPress and PHP and, unfortunately, weren’t able to replicate the issue.
Please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team can investigate. Thanks in advance!
Pre-purchase question: I’m planning to install the “Simple Shop” demo. On the online demo, I’ve successfully added a reviews section using the “Post Comments” element. However, this section displays all reviews. When the number is small, it’s fine, but when we have around a hundred reviews, how can we display them in blocks of 10, for example?
Hello,
Go to WordPress Settings > Discussion > Other comment settings and specify the checkbox for “Break comments into pages” with relevant settings.
If you need further assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
Hello. The feedback form is in English, and the email entry error message is in Russian. The language in the admin panel is English. What could be the problem? https://hkar.ru/18fue
Hello,
This is the browser-side validation message and it uses the current language of your browser.
Is there an Italian translation?
Hello,
Impreza is translated into Italian. You can set the site language at WordPress > Settings > General, and the interface will switch to Italian as well. In case you want to adjust certain translations, you can use the Loco Translate plugin to apply the needed adjustments.
Hello,
This is a complicated question, please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate. Thanks in advance!
Hi, could you help me indentify why the counter element is counting before the page shows it ? Test site -> https://impreza.setor9.com.br/elements/counter/ . thanks !
Hello,
Please update Impreza to its latest version, it should resolve the issue.
Will I be able to make a video blog with Impreza. Is there a possibility for video posts? I did not see such an option. When I select a video post option, nothing changes.
Hello,
Impreza supports WordPress posts with the video format, allowing you to create templates and lists of these posts. You can use video preview inside the Post Image element (“Show media preview” option) while editing the Grid Layout or a Post Template for your video posts. As for the design ideas, you can check the Film Maker demo, or use other blog-related demos with video previews instead of image-based previews.
If you need further assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
Hi! I own Impreza licence and have a quick question. Im working on website that have many contact forms and Im using Contact Form that came with theme, NOT Contact Form 7. Question is, can I change error text on inputs? What I mean is, when someone leave input empty which is mandatory, form gives a line of text: “Fill out this field”. Where can i change this output message? I wanna put it in another language and maybe reformulate it. Thanks in advance!
Hello,
This message is fetched from the WordPress translations and should automatically change if you change the site’s language. Please clarify if you tried to change the site language at WordPress Settings > General.
Hi!
Thanks for reply. Yes, that was my first step, but message is same. My site and Wordpress is in Croatian language, but output text line is still “Fill out this field”. I must say, Im also developer, so if you can point me where is this logic written, I could easily change it.
Thanks in advance.
Hello,
In this case, you should be able to translate the needed text string with the Loco Translate plugin. Check the relevant article.
Hi,
I saw that the latest version is Version 8.18.3, but wordpress is asking me to upgrate core UpSolution Core. to 8.18.5
What is it?
Hello,
Some changes and features do not require updating the theme and are implemented via the Upsolution Core plugin update. Thus, versions of the theme and plugin might differ a bit.
