377 comments found.
Hi, I changed the menu and header style one but it was only changed in sticky header and in homepage 6 which I’m using, I can still see the default header and menu while on the other pages, I can see the new header. How to get rid of default header/menu in homepage 6?
Any other issues please submit the ticket here -https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
Yes, I got it. Thanks
Hi,
How can I udpate/modify the sharing Icon list on blogs page?
Here is Screenshot, I am talking about http://tinyurl.com/yw8y5klq
Hi ,
Please submit your ticket here -https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
Hi, I wanted to ask if the updated version of your theme 2.6.8 is compatible with PHP version 8.2 onwards or is it also compatible with 7.4? I’m asking to avoid conflicts with versions, thank you
Hi ,
Creote tested upto 7.4 to 8.2.
If you got any issues submit the ticket here – https://steelthemes.ticksy.com/home/100019165/ Our support team will help you asap.
Thanks
thanks
Hi , i want to add custom font in theme option typography how?
Hi ,
Creote supports only google fonts.
Submit the ticket our support team help you with this -https://steelthemes.ticksy.com/home/100019165/
Thanks
Hello,
This error keeps showing up in my logs, please help.
[11-Dec-2023 15:03:12 UTC] PHP Warning: Undefined variable $image_id in /home/aterictr/public_html/wp-content/plugins/creote-addons/inc/functions/elementor-widgets/content/service-post-v1.php on line 539
The elementor editor also keeps loading, so I can’t edit the element, please help with this as well.
Hi ,
Please submit your ticket here -https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
Hi, may i know how to change the Services post type name and slug?
For example i need to change the Services name to Products and slug to www.domain.com/products/example.
Hi ,
We replied your ticket.
Thanks
Hi , I ant to add custom font – ITC Avant Garde Gothic , how can we add it and use it in website let me know with proper detail
Hi ,
Creote only supports google fonts.
Please submit your ticket here -https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
Hi Support Team,
I have installed and developed the them for my domain. but I am facing some issues. I developed my theme in a demo folder and now moved to root folder. but there is a CSS URL not removing from source code.. I don’t know how to change it. Here is screenshot.
My website URL is https://www.algonetix.in/about-us/ and the CSS URL is https://www.algonetix.in/algo/wp-content/plugins/elementor/assets/css/widget-icon-list.min.css
Hi ,
Please submit your ticket here -https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
Hi, Do we need to buy “Elementor pro” license to edit this theme or it works with the free version of Elementor?
Hi ,
Creote works with both pro and free version.
Thanks
where could we fix it? thanks
Hi ,
Arrange the menu like in screenshot and check the activate menu option https://tinyurl.com/yuh28gm2
Any other issues Pplease submit your ticket here https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
hello already designed a website using free creote theme now i have purchased the license so how i can activate my old website. Please help
Hi ,
We replied your ticket please check and follow it.
Thanks
I am not able to activate the theme
Hi ,
Please comment from your purchase id and submit the ticket here https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
I have the theme installed on my website but i am not able to do the activation. I need to do the activation for my website theme.
Hi ,
Please submit your ticket here https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
Hi again! Also in the footer doesnt show the background, could you help me pelase: https://enprueba.mx/
Hi ,
Please submit your ticket here https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
Hi! Is there a way to put social icons in the top bar in the header 13?
Hi ,
Please submit your ticket here https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
I have 3 licenses. I dont support. Do I have to renew and pay for my license every year, or is it a one-off?
Hi, You don’t want to pay yearly, but if u need support u just want to purchase support package.
Thanks
No, I dont need support. Everything work perfectly. I was wondering if I had to pay every year to renew my license, because I had to do it a few months ago. But maybe something went wrong, I didnt understand.
anyway, no yearly renew payment. thnx.
Hi ,
When you need any support renew and submit the ticket.
Thanks
Hi! I´m trying to make bigger my logo but it stays in 170px width, how can I solve it?
Hi,
We have responded to your ticket. If there are any other issues, follow up on the ticket.
Thanks
my website structure it became horrible suddenly ( https://aspireconsultancyuae.com )
Hi ,
Change the template to home full width -> https://themepanthers.com/documentation/creote-documentation/page.html#pagetemplates
Any other issues please submit your ticket here https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
I have purchased new license for this theme but it says “The purchase code is already used.” please let me know were I am using this purchase code.
thanks
Hi ,
Please submit your ticket here https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
And how can we remove Demo, Docs & Support Block which is displaying on the right side please guide
Hi ,
Please submit your ticket here https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks