Hi jrjoseph! Yes we are aware of this update of Slider Revolution and as always a minor update of Uncode including the updated version of Slider Revolution is already planned for this week.

Cool thank you

You welcome!

Hi tarikkool! There should be instructions next to the error you probably have, please follow the “More Info” link. However, send us a private message using the form on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Hi kawesabu! Probably without access we don’t really understand, but generally the opposite should be the case, i.e. the Parent theme should not be modified with custom codes and the changes should be placed in the Child Theme: https://support.undsgn.com/hc/articles/213454729

Solved, thanks.

Hi gzsoltpeter! Thank you for the confirmation!
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi! Please follow this article: https://support.undsgn.com/hc/en-us/articles/14741976929693-Wordfence-false-positive

Hi chriswinter! Please find more info on how to ask support for this at the bottom of this page at the “Migrate or transfer a Purchase Code” part: https://support.undsgn.com/hc/en-us/articles/360000849998-You-have-exceeded-the-number-of-activations-permitted-for-a-single-Purchase-Code
In a few words, please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn

Hello npoirson! Thanks for the warning and sorry for the problem: a fix for lazy loading causes this problem with secondary images. The next update will include the fix, in the meantime you can use this CSS snippet:

.tmb .t-entry-visual:hover .dummy.secondary-dummy-image,
 .tmb.tmb-all-hover.tmb-content-under .t-inside:hover .dummy.secondary-dummy-image,
 .tmb .t-entry-visual:focus .dummy.secondary-dummy-image,
 .tmb.tmb-all-hover.tmb-content-under .t-inside:focus .dummy.secondary-dummy-image,
 .tmb .t-entry-visual:hover .t-secondary-background-cover,
 .tmb.tmb-all-hover.tmb-content-under .t-inside:hover .t-secondary-background-cover,
 .tmb .t-entry-visual:focus .t-secondary-background-cover,
 .tmb.tmb-all-hover.tmb-content-under .t-inside:focus .t-secondary-background-cover {
    opacity: 1 !important;
 }

You can paste it into your child theme or into “Theme Options -> CSS & JS -> CSS”. Let us know.
Best

It works. What responsiveness ! You are awesome , thank you !

Thank you for confirming, all the best

Hi nikhilp27! Yes, it’s possible with an hook. Please use an account with an associated purchase to ask for support.

Sure, Thanks. You should do some kind of provision to connect with you after theme support expiry.

Hi nikhilp27! We are sorry, but we don’t understand what you’re saying. Your account doesn’t have expired support, your account has never bought the product (at least with this account). PS: Besides, the Support Expiration Policy is not ours, but it is one of the basic terms of the whole Envato Marketplace, and it is common to all themes.

Hi TheJohnNada, and thank you for the interest!

Do you need something like this (in this case applied to Portfolio)? https://undsgn.com/uncode/homepages/portfolio-video-cover/

Ok, I bought the theme. Now I have no idea how to set up this effect?

Hi TheJohnNad! First of all, thank you. Here is our documentation on autoplaying videos: https://support.undsgn.com/hc/en-us/articles/11568540310173-Autoplay-Videos

Besides that, let me remind you that if you need further and more detailed support, it is offered in our help centre, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hello marie-loul1! There should be instructions next to the error. However, please send us a private message using the form on this page and include your purchase code: https://themeforest.net/user/undsgn
Best

Instructions are : “According to the Envato License Terms, you have exceeded the number of activations permitted for a single Purchase Code. Therefore, please purchase an additional license. If you think there is an error or you are migrating the website to a new domain, please follow the dedicated procedure. More info”

I can’t contact you because my support has expired. Please help me.

Hi, please click the More Info link you have at the end of this message. You don’t need support for this. As already suggested and as described in the documentation, please send us a private message using the form on this page and include your purchase code: https://themeforest.net/user/undsgn

Hello! Unfortunately this is not possible as highlighted in our documentation ( https://undsgn.d.pr/i/00Q99s ): https://support.undsgn.com/hc/en-us/articles/213456829 In fact, in all of our demos, you’ll see tons of variations, but you won’t see this option.

Let us know if you have further doubts. Best

Ooh, I didn’t know that. Thanks

Hi kawesabu! Thank you for the confirmation, even if we cannot help with this!

also please check the woocommerce product shortcode here: https://www.galaxymarketing.global/de/instagram/do-instagram-influencers-earn-money/

Css is messed up

Hello supermex! From here we can only see that your content is missing paragraphs, some tags do not seem to be closed and there is some dirt in the page code, divs and headings open and not closed, repeated IDs etc. A carousel seems to be contained in a heading, and I submitted the page to the code validator which says there are errors even before the body tag is opened. Without being able to deactivate the plugins and create a test page using the regular page builder and the text editor, removing the html added by hand, I can only say that the problem does not seem to be due to the theme but to custom interventions, sorry.

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hello! If I understand correctly, no, you can’t create a static page, call it with the name of a category and pretend that WordPress thinks it’s the category page, WordPress doesn’t work that way. You can, however, customise the layout of the category page using Content Blocks: more info here https://support.undsgn.com/hc/en-us/articles/214002145-Archives and here https://support.undsgn.com/hc/en-us/articles/214002905-Content-Blocks

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

PS: I hope that after you have re-updated everything you have inserrted the fix we passed you that can’t certainly be part of the latest version of the theme you download from Envato, we don’t see it here… https://cavislab.com/?product=testing-new-bug – https://undsgn.d.pr/i/wYo7KI

Thank you for your assistance, after inserting your fix in the brand new installation, the js is finally working correctly! I’ll continue trying to make it work on the old website.

Thank you for confirming, all the best

Hi mafalduki! The Child Theme is something only for customisation, yes the updates are for the parent theme. You don’t have to do nothing just update the parent theme.

Thanks so much! You guys rock!

Thank you for the confirmation!

Hello dunies! There should be instructions next to the error. However, please send us a private message using the form on this page and include your purchase code: https://themeforest.net/user/undsgn
Best

Hello! We have just checked on a test installation with the latest version of Uncode and if you are referring to this https://undsgn.d.pr/v/h6mAPA everything seems to work fine, as you can see. If you are referring to something else instead, please provide a link so we can better check.

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hi BridgetteBryant! Probably it’s related to cache, or something else we cannot evaluate from here without even a link to your site. we can only grant this is the fix, as confirmed by all users. Otherwise you can also evaluate to activate the new Dynamic Srcset images that are an evolution of the system you are using, as suggested in the article: https://support.undsgn.com/hc/en-us/articles/14791390760989

Ok. I’ll look into that.

Thanks a bunch.

Thank you too, best

Hi animisglobal! I think this is already fixed.

Thank you. It is now. I was able to re-register and update the theme + plugins. Appreciate the help.

Thank you for the confirmation!

Hello rvekla! From here I can see that you bought the theme several months ago and the support has expired, which is why I imagine you cannot access the Help Centre.
However, if you’ve updated WordPress to version 6.4.x, you’ll also need to update Uncode, as Adaptive Images https://undsgn.d.pr/i/ZCaSSO won’t work with Uncode earlier than 2.8.7 and WP later than 6.4 (here’s the changelog https://support.undsgn.com/hc/en-us/articles/213454129-Change-Log and here more info about how to update https://support.undsgn.com/hc/en-us/articles/214001205-Theme-Update).
Let us know, best

Thank you, now its working, but in the Theme Options now I cannot see anything. I tried to open example footer layout and its not showing anything.

Hello! Without entering your site I can only make guesses:

• Have you also updated the plugins coming with Uncode?
• Do you have a child theme maybe? In this case I recommend to switch it off and check if there is any conflict: maybe you added customizations in the past that need to be updated as well.
• Or maybe an old 3rd party plugin? In this case, disable the extra plugins as well to find the culprit.

Best