Discussion on TheGem - Creative Multi-Purpose & WooCommerce WordPress Theme

Discussion on TheGem - Creative Multi-Purpose & WooCommerce WordPress Theme

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7212 comments found.

What’s the current version of Layer Slider that comes packaged?

Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thank you.

​Hello,

I just wanted to share with you the experience I made with my “TheGem” Elementor Themes of 5 websites!

All websites had permanently Rest-API Issues (see Screenshot: https://prnt.sc/cIKZ9Bfermjx ).

After searching the failure, it turns out that the deactivation of the Image Loading Optimization in the Theme options (menu point “performance”) brings success.

Changing it from JS to Deactivated solved the Rest-API Issues on all 5 websites and some plugins (like automatic backup plugins) are working now without problems (Screenshot: https://prnt.sc/-kvO3KqMeuKI ).

Somehow the JS Image Optimization seems to disturb this Rest-API. I hope this information is helpful for you, to make the theme better.

Hi, this is the first time we hear about any rest-api issues in this regard, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your URL so we can check your current configuration. Thank you.

SIGN IN button on customer log-in page. out line is visible but text not… it is visible when pointer on it… same problem with cart page there COUPON button the same thing… and UPDATE CART button is visible but its not visible when pointer on it… I installed wp and theme 3 times for this but same… help please. https://agribeau.com.tr

Hi, replied on your email request, kindly check.

Hey, I’ve created a ticket a week ago asking for a refund and haven’t heard anything back yet. Can you please issue a refund? I’ve purchased another theme, didn’t get the support I needed to fix issues with theme.

Hi, sorry for the delay, we have replied, kindly check.

I am getting Purchase code verification failed while it confirms on another page that all is well. How is that possible?

Hi, kindly check your licenses and activations with TheGem license manager or send us a message with your purchase code via our contact form at https://themeforest.net/user/codexthemes

I installed this theme on a subdomain, but now I have moved it to the main domain, but I can’t activate it. Please help. I just want to activate it on my main domain only.

Hi, did you check with TheGem license manager? Kindly use our contact form at https://themeforest.net/user/codexthemes and provide your URL and your purchase code

I imported Demo Interior and Architecture/Sparta Interior and it came with Visual Bakery. Does Elementor work with that import??

Hi, yes, sure: all demos are available both for WPBakery and Elementor. Are you using TheGem Elementor or TheGem WPBakery theme version? Kindly resubmit your request at codexthemes.ticksy.com and provide your URL so we can check your configuration.

Wow, thanks for the fast response! I am starting over with a fresh install of the Elementor version. I see that I installed the VBaker version. I’m good to go now! Thanks ago for the fast reply!

Hi, you are very welcome!

PRIVATE TICKET #3544431 asap thanks

still problem not being fixed, sent a video in the ticket for a better understanding of the header disappearing

12 days ago, and still not fixed. PRIVATE TICKET #3544431 asap thanks

​credentials work perfectly can you try harder and fix this issue? otherwise, I can’t leave a good review and the client will request me to ask you for a refund. please help accordingly. Thanks

Hi, 12 days ago you have posted multiple questions and almost all of them were replied asap. The only remaining question regarding the scroll to top in fullpage scrollers has been also explained, please check your ticket. Kindly do not duplicate your messages from the support center to this comments, we are staying in contact via codexthemes.ticksy.com and we reply asap. Thank you.

Hi there, Is it possible to use the same license for 2 different sites, but they are part of the same Project? each site has its own domain

Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and more details on your setup. Thank you.

Just purchased another license installed and so far ok, but, really need to find help on this but really assap: 1- in the onepage scrolling the dots line tooltip need to be changed to another color as when we scroll down sometimes is whte background so dots or line slide are not visible, if choosen the dots the bubble its a green color all in site have been changed to red but still that in a color client dont want. or a shadow code, or outline black if inside is white.. the thing is they get lost when background is white. 2-scroll up button that is always there desappear with the Page as Fullpage Scroller enable 3-the arrow down dont scroll nicelelly, it just jump but not smooth scrolling like demo, anything that need to be on/off for this?

Hi, thank you for your purchase. Kindly resubmit this at codexthemes.ticksy.com and provide the ticket number so we can check asap for you.

PRIVATE TICKET #3544431

Buenos Días, necesito ayuda, ¿como elimino el boton “Send Message ” del header?

Hola, contáctanos a través de nuestro formulario de contacto en https://themeforest.net/user/codexthemes y proporciona tu URL y tu código de compra. Gracias.

pre-selling questions Please responde asap these are the thing client is looking for besides the ones you have described, need to make sure it comes with: 1- fully Elementor Page Builder Pro come with installation? 2- light & dark mode plugin to add in the main menu is an option? sousers can switch between light and dark modes in menu or footer?

Hi, thank you for your request. 1. Elementor Pro is not included. It is a proprietary premium plugin which cannot be bundled with themes. However, with TheGem features and tools you won’t need an extra Pro installation, everything is covered by TheGem out-of-the-box. Check our preview website to learn all the premium features and tools included. 2. You can check the wp-dark-mode plugin for adding this functionality.

With sticky header enabled, anchor links to divs further down the page are partially obstructed by the sticky header. The normal CSS tricks for offsetting this scrolling location are not working. Can you provide a fix? Or can the sticky header auto-hide on scroll, and reveal again if user scrolls UP?

Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thank you.

Hi, can you please send me the latest version of Elementor 13.8.2 as there is a critical security issue with prior versions. The latest version released with the theme is 13.7.3.

Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thank you.

Never mind figured it out a minute after posting this!

Hi, thank you for letting us know!

Hi

I need some help regarding the Perspective Menu I Am a developer my client want perspective menu in his custom header build with Elementor header with a canvas Slide menu can you pleas tell me how can I enable perspective mode on custom header.

Hi, kindly share your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes

I have send you message along with logins please have a look and let me know

Does anyone have problems with woocommerce since the update

Fatal error: Uncaught DivisionByZeroError: Division by zero in /home/u499373332/domains/iagroup.social/public_html/wp-content/themes/thegem-elementor/inc/woocommerce.php:2017 =

Hi, kindly share your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes, we will check your configuration

Hey guys, i hope youa re doing well. I’d like to improve my site, make it lighter and see if there is a problem with one of the website. What shall we do?

Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and your URL so we can check it for you. Thank you.

Hi, we are using the demo https://codex-themes.com/thegem/starting_page/cyberweek.php?page=shop-book but we can’t insert the designs of the content blocks for Contact. Do we have to import something else, for example the elements ? Thank you

Hi, nothing special is required, just use TheGem Blocks to insert the contact page sections. Please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and your URL – we will check your configuration.

Hello there

I am just writting to update you that the theme has a major problem. I tried to update in one my sites at 27-11-2023 and there was no footer at the english version. This site has wpml with 2 languages. At the english language there was no footer to be seen.

At 28-11-2023, I tried to update another site which also has the wpml installed with 3 languages and there was also a problem but this time the footer had problem in all languages.

I have also this theme in another 4 sites, all registered.

Please, consider to fix this problem so we can update or install the theme peacefully.

I use the WPBAKERY VERSION

Thank you in advance

I have sent the code and the website that uses that purchase code. Can you notify me here when you sent the emai?

Thank you!

Hi, thank you, replied

Hello, yes i saw that. We replied also tou your request.

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