23243 comments found.
Hello, I have my entire site in Spanish, however some words continue to appear in English. How can I translate them?
Specifically they are:
Quick View: to open product popup Add to wishlist: Selected Products: Reviews Summary by AI: Register Login Logout shopping cart checkout Order complete I would like to receive exclusive emails with discounts and product information Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our
toolmix.cl
Hello, @Skowish,
Please use the Loco Translate plugin on your site. After installing the plugin please Navigate to Loco >> Themes >> Porto >> Edit the translation that you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Woocommerce >> Edit the translation that you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Porto-Functionality >> Edit the translation that you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
https://wordpress.org/plugins/loco-translate/
Note:
1. Custom (recommended) 2. This is Loco’s protected folder under “wp-content/languages/loco/” which is safe from automatic updates and provides priority over the above locations.
https://localise.biz/wordpress/plugin/manual/msginit?utm_medium=plugin&utm_campaign=wp&utm_source=admin&utm_content=plugin-msginit#order
If this folder doesn’t exist you may need to create it and ensure it has the correct permissions.
https://localise.biz/wordpress/plugin/manual/filesystem
If the issue still persists then please share your site WP Admin URL and Credentials so that we can have look into it for it for you on your site and help you out.
Regards, P-THEMES.
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How can I share the credentials?
Hello, @Skowish,
You can create the account and then support ticket via our support system here: http://portotheme.com/support and then share the WP Admin URL and Credentials in your support ticket.
Regards, P-THEMES.
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thanks, done i sent my credentials
Hello, @Skowish,
Ok Great!!
Now please be patience, once the support ticket will be resolved, you will get the reply to your support ticket accordingly.
Regards, P-THEMES.
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Please Guide me… how to resolve my issue at my hand 1 When i want to go My account Page or want to see history of orders etc but page shows.. “Apologies, but no results were found for the requested archive.”
i want to learn to solve this issue. Please
Hello, @tahirq_9,
Could you please try once to check the issue by activating the default WordPress or WooCommerce theme such as Twenty Twenty Four or StoreFornt and check that the issue will still persist with the default Theme or not?
If the issue still persist then it will makes clear that the issue is not because of our theme and we suggest you to reach our to the WooCommerce support for further assistance.
Regards, P-THEMES.
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Yes on other themes its working Good…
i think it is showing Error because, Porto is not connecting with account…
Solved… by doing.. Porto >> ThemeOption >> Members >> Member Page >> Selected Store Manager.
Hello, @tahirq_9,
Sound’s Good!!
That you have managed to fix it, You are the best.
Regards, P-THEMES.
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Hey! I would like to display main product categories in mobile menu with more bolded font. What css i need to make this work? I dont want to make ‘sub-categories’ bolded – only the main categories as showing in image here: https://ibb.co/ZXdJKhD site jettools.fi
Hello, @Jettools,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
#side-nav-panel .mobile-menu .menu-item-has-children a{
font-weight: 800 !important;
}
#side-nav-panel .mobile-menu ul.sub-menu li a{
font-weight: 400 !important;
}
Please refer to this screenshot for better understanding: https://postimg.cc/nstWR6dr
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Hi, I uploaded the demo creative agency 2 I tried to fix the services, but since it is like this on the page, it doesn’t work no matter what I do.
https://ibb.co/bJ68Hh2Hello, @drcslm,
Please make sure that you have chosen the “content type” and then “select service” from “Post Type Builder” option, and then update it, after that check back again by clearing the browser cache, please refer to this screenshot: https://postimg.cc/hf1ym4Z5
And if the issue still persist then please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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Element type not found: ‘porto_cp_wishlist’. Please install the 3rd party plugin.
Hello, @anupamat1985,
Please try to Install Yith WooCommerce Wishlist plugin under Appearance >> Install Plugins and check back to your site after clearing the browser cache.
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Dear Team,
I can’t edit WP Bakery, i have been update Wp Bakery version 7.3 but still cannot edit, please help > http://tinyurl.com/yl4x9h8m
thanks
Hello, @imambudianto5,
Sorry for the inconvenience, The thing is you just showed a text block widget screenshot in your comment it doesn’t clarify the issue. I have checked the WP Bakery on our test site it is working perfectly fine with the theme.
Would you please contact us via our support forum by creating a ticket and describing your issue in detail while sharing your site admin access so that one of our customer support team members will be able to check your issue on your site and assist you further accordingly with a proper solution?
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I mean text not show and can’t save too > http://tinyurl.com/ytybqedj
i just send messege via contact us > http://tinyurl.com/yn6d75rw
Hello, @imambudianto5,
Not via contact us, but please contact us via our support system here: http://portotheme.com/support
Regards, P-THEMES.
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Okay, i just send on ticket support
Hello, @imambudianto5,
Ok thanks for your contact, Now please be patience, once the support ticket is resolved, you will get the reply to your support ticket accordingly.
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1. When i edit header or footer it show me code instead of visual studio or WPBakery …
2. i deleted footer from page layouts not i am adding again but its not saving and displaying again back on website.
Point No 2 ts resolved not just Point 1. how may i edit header or footer as vb or wpbackery
Found Point 1. its required i think “Activation WPBakery Page Builder” which is demanding $$ .. tell me any easy way please.. or free resource to make my site …
Hello, @tahirq_9,
1. Sound’s Good!! that you have managed to solve the point 1.
2. Please navigate to WP-Dashboard >> WP Bakery >> Role Manager >> Administrator and set Post Type as Custom and check YES the “porto_builder” from there, and save changes.
After that, please navigate to Porto >> Template Builder >> Footer and edit the footer from there, finally change/modify the content from there as per your requirements.
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1. i tried from various process to change top header color but i had to change with code blue to orange but when i switch to other pages where i find same blue top header background.. please check…
2. i dont find footer edit place when i click to edit it takes me to code in pages.. i would change code but it will not reflect on other pages as issue in Point 1. Please Check and teach me better way to do at my end. https://pakdemand.com/wishlist/Hello, @tahirq_9,
1. Please share the WP Admin URL and Credentials of your site in your support ticket #34553, so that we can have a look into it for you on your site and help you our accordingly.
2. Please navigate to WP-Dashboard >> WP Bakery >> Role Manager >> Administrator and set Post Type as Custom and check YES the “porto_builder” from there, and save changes.
After that, please navigate to Porto >> Template Builder >> Footer and edit the footer from there, finally change/modify the content from there as per your requirements.
Regards, P-THEMES.
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Thanks alot its working now/...
You’re Most Welcome!!
Hello. I have installed this addon https://el.wordpress.org/plugins/logo-scheduler-great-for-holidays-events-and-more/ so that I can replace the logo depending on the time period. However, the add-on does not work and based on the instructions of the add-on I have to follow the following: : “This plugin is coded to find the logo container div in the HTML of the most commonly used container ID’s and most popular themes. It is still possible that your theme does not use one of these container ID’s though. If that is the case, you will need to look at the code to see what the ID is for the div containing your logo and insert that ID in the Logo Container ID field. Could you please direct me where I can find the Logo Container ID, Unique ID of the tag containing the logo, based on your theme?
Hello, @astakos,
Could you please share the URL of the site on which you are using our Theme so that I can check and provide you with the exact ID or Class used on your site for the Logo?
Normally it is the class “logo” as shown in this screenshot: https://postimg.cc/d7ZFg2TD
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Hi Team,
I am stuck up with the custom menu block as i am unaware on how to make changes to it or may i know on how to remove it from mobile side menu.
Screenshot : https://ibb.co/Lh9gscg
I took a look at template builder, template blocks, widgets, HTML Custom block but couldn’t find it anywhere.
Kindly help me out.
Hello, @manishchander,
Thanks for your contact, The custom Menu content can be set from the Porto >> Theme Options >> Menu >> Scroll down to the bottom you will see the option of custom menu content as you can see in this screenshot: https://postimg.cc/2L5tN6zs from there you can simply edit/remove it as per your need then save settings and check back to your site by clearing the browser cache.
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Hello, How can I display the “My account” icon on mobile? When I change it in the theme options, it doesn’t work. https://estragon.be/
Hello, @DamienGillet,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
@media (max-width: 991px){
#header .header-contact {
display: inline !important;
}
#header .header-contact a:first-child {
display: none !important;
}
}
Regards, P-THEMES.
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Ok thanks
You’re Most Welcome!!
Hello, How can I increase the menu font size on mobile? When I change it in the theme options, it doesn’t work. https://estragon.be/
Hello, @DamienGillet,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
@media(max-width: 767px){
#side-nav-panel>.menu-wrap li.menu-item {
font-size: 20px !important;
}
div#side-nav-panel .menu-custom-block a {
font-size: 20px !important;
}
}
Note you can change the font size in the given code as per your requirements.
Regards, P-THEMES.
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Ok thanks
You’re Most Welcome!!
Theme that cannot be edited properly. I do not recommend.
Hello, @tgcylmz1985,
What exact issue are you facing with working our theme? Could you please explain in detail, if possible with some screenshots or video for our better understanding and with your site WP Admin URL and Credentials, via our support system so that we can have a look into it for you on your site and help you out.
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Hello
We used your theme in our website, “https://baofengtech.com/” We are facing issue in menu’s dropdown on the 404 pages, e.g. https://baofengtech.com/djksdj. The dropdown menu not loading properly . I have done all the confliction testing on site by disabling all plugins one-by-one but there is no confliction with the plugins. We test with default theme but there its working fine. so please check and let me know what is the issue. Please see screshot below https://prnt.sc/R_1vJVdqZvqNThank you
Already replied to you here: https://themeforest.net/comments/30269354
Thank you for your reply
My Issue is fixed. Can you let me know why only issue was on the 404 pages through this option ?
Hello, @lucentitsolutions,
Well it sound’s good!! that your issue is resolved, and most probably that issue occurs because of the confliction with some other third party plugin,
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Hello
I have used the proto theme in my site . This is my site link https://baofengtech.com/ in which I have facing issue on menu dropdowns on the 404 pages like this https://baofengtech.com/djksdj type of pages .The dropdown menu not loading properly . I have disabled all plugins one-by-one there is no confliction with the plugins and after that switch the theme then it’s wokring fine with other theme. Please check and let me know what is the issue. See my screshot below https://prnt.sc/R_1vJVdqZvqNThank you
Hello, @lucentitsolutions,
Please turn OFF the SKELETON Mode from Porto >> Theme Options >> General and also disable the lazy load Sub Menu under Porto >> Speed Optimization >> Performance, please refer to these screenshots: https://postimg.cc/LYN4md0b & https://postimg.cc/9R4gQZxH
Alternatively, please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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Hello, @lucentitsolutions,
Support System is working fine for me: http://portotheme.com/support
Are you facing this issue, after Login? If yes then it seems you used the same purchase code for the other themes support account as well, please try to create the new support account with the very fresh new email and it should work for you.
Regards, P-THEMES.
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Thank you for your response.
but we are not getting any duplicate account error purchase code errors. We have one account with this email and want to stay with this email so please do active my account with the same email. I can share with you my purchase code too.
Hello, @lucentitsolutions,
Ok Sure please share your email with me via my email aizazawan55@yahoo.com so that I will check it for you.
Regards, P-THEMES.
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Why rev slider not showing?
on mobile
Hello, @codech,
Could you please share the URL of the page and the screenshot as well of the Rev Slider not showing on mobile, so that I will check and assist you accordingly.
Regards, P-THEMES.
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Looks on desktop and looks on mobile. On mobile the rev slider not showing.
Hello, @codech,
Please check the responsiveness of the slider by following the Slider Revolution Doc here: https://www.sliderrevolution.com/manual/checking-to-ensure-modified-content-is-still-responsive/ and if the issue still persist then please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
BTW the issue only persist on the real mobile devices not on the browser inspect tool.
Regards, P-THEMES.
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how can I place the footer in three columns?.
Hello, @tahirq_9,
If you are using Footer built using Footer Widgets under Appearance >> Widgets on your site then you should change the columns from Appearance >> Theme Options >> Footer as shown in this screenshot: https://postimg.cc/Sn3VZ194
OR if you are using the Custom Footer built using Template Builder, under Porto >> Template Builder >> Footer, then you should have to edit it and change the content column using page builder as per your requirements.
Regards, P-THEMES.
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Hi, Upon looking at some of the demo sites you have, I decided to purchase this theme. Sadly, my max_execution_time is limited to 120 and when I use the alternate demo uploader my site looks nothing like the demos listed. I have sent a support request in hopes to fixing this issue.
Hello, @785studios,
Please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
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Is it possible with any built in elements to create something along the lines of a step by step “wizard” – or some sort of multi step process?
If not, are there any plugins you know of that could potentially work with Porto?
Hello, @SQLGuru,
Porto comes with a widget called “Porto Steps” in which you can show the content in steps/point-wise. There is no need to use any extra third-party plugin when the theme comes with default functionality. Here is the link to our step widget documentation: https://www.portotheme.com/wordpress/porto/documentation/steps-widget/ to understand further.
Regards, P-THEMES.
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Thank you as always!!! Your support and speed is always second to none!!
You’re Most Welcome!! 
It seems the Step element is not quite what I was looking for or I am not using it correctly… Am looking to create almost like a wizard. eg Show user options 1 and 2 and based on their selection – display something different (but this would have to happen 2-4 times – like a wizard)
Hello, @SQLGuru,
I see, Thanks for the detailed explanation. However, there is no such option/widget or Element available in the theme right now. You can consider using any third-party plugin from the WP Market at your own risk that suits your requirement.
Regards, P-THEMES.
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