6410 comments found.
i need my money back. I havenot used the theme. and iam still unable to activate it.
Hi merothemes,
we checked your domain and your account is not registered in our platform yet, to register your account you can try to regsiter in to our support forum, even if your support license is expired you can still register to our support forum
Jegtheme Support Forum Register
after you log in to our support forum please try to reactivate the license, if the problem still persists please try to contact us from the link below
https://themeforest.net/user/jegtheme#message please share your site login information in the link above, you can share it privately there, we may need to check it directly on your site, and our technical support team will try to help youThank you
admin can you refund my money. Iam fedup with your activation process, I have worked hard to make the money. You guys are wasting my energy
Hi merothemes,
we checked your domain and your account is not registered in our platform yet, to register your account you can try to regsiter in to our support forum, even if your support license is expired you can still register to our support forum
Jegtheme Support Forum Register
after you log in to our support forum please try to reactivate the license, if the problem still persists please try to contact us from the link below
https://themeforest.net/user/jegtheme#message please share your site login information in the link above, you can share it privately there, we may need to check it directly on your site, and our technical support team will try to help youThank you
How can I update the footer section social logo’s gray color to the white color highlighted in this image? Also, for the goto top button from gray color to white color? How can I update social links for the header and footer and the top header and footer navigation menus?
http://prntscr.com/lpWVSObS6aTZHere is my site for your review: https://www.northamericausa.us
Hi janardan,
if you want to update the footer social icon color & urls, you can update it from Dashboard > Appearance > Widgets > Footer Widget 1 > JNews : Social Widget > Icon Color
Footer Social Widget Icon Color & URLs
for the go-to top button, you can add the CSS below in Dashboard > Appearance > Customize > Additional CSS
.jscroll-to-top.show { background: white; }
.jscroll-to-top>a { color: #a0a0a0; }
for the social icon URL at the header you can change it from Dashboard > Appearance > Customize > JNews: Social, Like and View > Social Icon > Add Social Icon, please check the screenshot below
Thank you
Hello,
Why is it that your Load More for posts works on the demo installation on your website but it doesn’t work when I load it on my website?
Also the footer disappears. I was looking to buy another license but I don’t want to have any issues. I checked all your videos but no solution.
Hi techspecx,
if the load is more and the footer is not working on your site, this may be caused by some reason, such as server configuration plugin conflict, or caching issue
regarding this, please try to deactivate some plugins that have not been related to JNews for a while, to see if there are any plugins conflict or not
if you are any caching plugins or cdn caching, please try to clear the cache
please also try to check if there are any errors in your console log before you try to use load more on your site, you can try to right-click on your browser, find inspect element, click, and then try to use the load more and check if in the browser console, there’s error or not, if there’s an error you can take a screenshot of it and attach the screenshot here
Thank you
Request: Please consider updating the shopping features to include multiple single roduct page layouts, product archive product cards, quick view, etc. Thanks for considering
Hi stylish1,
Thank you for taking the time to share your valuable input with us. We appreciate your suggestion regarding the enhancement of shopping features, including multiple single product page layouts, product archive product cards, quick view, etc. We will add it to our feature request list, but unfortunately we can’t promise it will be available soon
Thank you
[Serious Bug] – Hi Jnews I have detected a serious bug in your theme. It seems like there is some compatibility issue with your stripe codes and woo-commerce plugin. Please check the images below.
https://ibb.co/Vgg2yfq https://ibb.co/JkQ1wJJAlso while testing your subscription I realized that the subscription transaction is kept in processing mode rather than complete. If the admin deletes the processing order and asks the user to re-subscribe it shows an error that you still have an active subscription but the subscription is not assigned yet so how can there be an active subscription?
There is no way to manually add, create or manage subscriptions for users. Major issues guys seriously, not impressed by your services. Do I need to report your product to Evanto for such shady low-quality products?
Hi kelixirr,
regarding this, Looks like we need to check it directly on your website, you can share your website login information privately by contacting us through the link below
https://themeforest.net/user/jegtheme#messagemaybe we also need to enable stripe sandbox mode on your website using our stripe account during the debug process.
the warning in the screenshot you sent, should not be related to subscription problems because it is just a warning and not a fatal error, but we will update it
Please also make sure the stripe configuration on your website is correct
please check the events on the stripe webhook, this is the stripe webhook event required by the paywall
https://drive.google.com/file/d/1lzqb8iFOON2FOhaDVVhjoKxgkFgT7seg/view?usp=sharingplease also make sure that you are using the correct webhook key, you can get the webhook key by clicking this button
https://drive.google.com/file/d/1IxZtAxajLe3MmjOzAfziRSA04gmrEHVx/view?usp=sharingThank you
Hi, I won’t share my login details. The screenshot I shared is something happening on your end. The codes related to stripe are not updated. Please update it. I have done all the configurations properly.
Additionally, the error I am pointing is about something else, not related to the screenshot.
What I am trying to say: 1. User creates a subscription. 2. Subscription status is in pending or processing status until admin confirms it. 3. If admin deletes the order and the user tries again to buy the subscription. It shows error that you have an active subscription. I hope this makes things clear.
The problem here is how can it show that you have an active subscription if the order was not marked complete on admin end. Please try it out on your own end.
Do this: 1. Purchase a subscription. 2. Keep the order in processing mode. 3. Delete the order from backend and then try to re-purchase the subscription. You will see the error on checkout page.
Also it would be great if you can add the following features.
1. Ability to create different membership level access. 2. Ability to set different price to a particular post for post unlock. 3. Ability to manual create and manage subscription for admin.
why iam unable to activate the theme?
please check my domain https:// netizs. com
Hi merothemes,
to troubleshoot this problem, first please try to log in to our support forum
after login into our support forum please try to reactivate the license by following the documentation in the link below
Activate License Documentation
if the problem still persists, please let us know if there are any error messages showing when the activation failed, you can contact us from the link below
https://themeforest.net/user/jegtheme#messageThank you
my support is expired. how do i check?
So not sure whats going on weith Jnews theme but shits broken. I have the same post showing up in different areas on mobile when I only assigned a certain category.
Hi rafferjr,
if you don’t want the modules to show the same post, you can try to use a unique content group on the modules that show the same post, you can edit the module and then on the content filter section of the module you can use the same Unique Content for every module that showing the same post, please check the screenshot below
in this example we will try to make two module showing different post by adding it to “Unique Content – Group 1”
use Unique Content – Group 1 on the first module
use Unique Content – Group 1 on the second module
The module will showing different posts
If you have any further questions or need further help, please create a support ticket using the link below
Click Here To Get JNews Support
our technical support team will try to help you
if your support license expires, please try to extend or renew your support license.
Thank you
I have two problems with caption without a link, 1-caption float on image not under the image, 2. I set cookie law policy, i set the expiration is 100 days, but the next time i visit my site I keep asking me to agree for the cookie again. I don’t understand why.Can you with this problem? visit my site: arisecambodia.com
Hi dolife-graphic,
for the caption, are you using a third-party plugin to add the image caption? By default, our module won’t show the image caption
we checked the cookie consent on your site and it is still working, after we agreed on the cookie and then tried to revisit your site again the cookie consent did not appear anymore, please check the video below
if it’s not working on your side, please make sure the browser that you allowed to use the cookie
if the problem with the cookie still persists, please try to submit a new ticket in our support forum
Click Here To Get JNews Support
Our support team will try to help you.
if your support license expires, please try to extend or renew your support license.
Thank you
Hi, do you plan to release a full line of modern templates for next update 2024? Its really needed at this point. Theme looks way too old. Thanks
Hi tgg1061,
we are planning to add more features and design updates, but sorry unfortunately we can’t say when exactly will this feature be released.
We understand your anticipation for fresh design modules, and we want to assure you that we are committed to providing relevant updates. However, please note that the design update process is comprehensive and requires careful consideration to ensure seamless integration and a positive user experience.
Thank you
social counter not working. I added my social link still not working.
Hi Iconic61,
regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
please also let us know which social media on the social counter that you are using in our support forum
Our technical support team will try to help you
Thank you
The latest wordpress update caused jnews theme to crush. Please respond to my ticket as soon as possible as the news website is daily updated.
Hi Zviadi,
we will check your support ticket immediately, We are usually online around 09.00 am – 06.00 pm GMT+8. up to 48 Hours on Monday – Friday, and 72 hours on Saturday & Sunday
we have tested our theme with Wordpress 6.4.2 and it is still working properly, to troubleshoot this issue please try to disable some third party plugins that not related to jnews to see if there are conflict from third party plugin with the new wordpress version or not
Thank you
Hi, My client has a problem with autoloading the next article. Can you tell me where the located autoload the next post files? The problem comes from a custom module that cannot be turned off and has a conflict. Great job! Greetings
Hi AZ09,
the autoload post files is located inside /wp-content/plugins/jnews-auto-load-post
If you have any further questions or need further help, please create a support ticket with your client envato account using the link below.
Click Here To Get JNews Support
our technical support team will try to help you.
Thank you
how to activate subdomain jnews theme
Hi sotibala56,
The way to activate a license on a subdomain is the same as activating a license on the main domain, you can check our license activation documentation in the link below
Thank you
Hello, Team
I am using Jnews from 2018. We purchased this lic recently.
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As a longtime user of JNews, I’ve noticed that there hasn’t been a new design module introduced since 2018. I’m keen to understand if there are any plans in place to incorporate fresh design modules into the theme. Your consistent commitment to innovation has been commendable. Any insights or updates on upcoming design modules would be greatly appreciated.
Thank you for your continued dedication to improving JNews.
Regards
Hi kashmirobserver1,
Thank you for reaching out to us, and for your continued support as a longstanding user of JNews. We truly appreciate your loyalty and are grateful for the trust you’ve placed in our theme.
We value your feedback and commitment to JNews over the years. It’s customers like you that drive us to continually improve and innovate.
We understand your anticipation for fresh design modules, and we want to assure you that we are committed to providing relevant updates. However, please note that the design update process is comprehensive and requires careful consideration to ensure seamless integration and a positive user experience.
If you have any further questions or need further help, please create a support ticket using the link below
Click Here To Get JNews Support
our support team will try to help you
Thank you
Hello, we are considering purchasing the Jnews theme, as we believe it is a stable one and will help us with a long-term project. However, we notice some outdated elements, and it seems the theme is a bit behind in terms of modern design.
Do you think you will change this in the upcoming versions?
Thank you!
Hi Marianc97,
Thank you for reaching out and considering the Jnews theme for your long-term project. we are actively working on enhancing the design elements of the Jnews theme to keep it up-to-date and aligned with modern trends.
However, it’s important to note that the design update process is comprehensive and requires careful consideration to ensure a seamless experience for all users. This means that while we are committed to providing relevant updates, the process will take time
Thank you
Hi, guys the new update has ruined the paywall system. It is not hiding the paragraphs as intended. This is a very serious issue in the new update. Please fix it and update the theme.
Hi kelixirr,
in the last update that we released on 5 December 2023, we didn’t make any changes related to the paywall, if the paragraph is not hiding in your site please try to disable some plugins that are not related to JNews for a while to see if there are any plugin conflict or not.
you can also check the paywall is working on our site at the link below.
if the problem still persists
Click Here To Get JNews Support
our technical support team will try to help you.
Thank you
No, it’s on your end. It’s working but it’s not hiding the specified number of paragraphs. It’s doing on it own. Please check it’s a bug in new update.
if you are referring to some paragraph that still shows when the paywall is active sorry, that’s not a bug, that’s a feature so the readers get a preview of what will be unlocked or subscribed to.
if you want to hide all the text and don’t want to give the reader a preview, you can set the paragraph limit to 0
you can find the option from Dashboard > Appearance > Customize > JNews : Paywall Option > General Setting > Paragraph Limit
JNews Paywall Paragraph Limit Option
if you set the premium post from each post you can find the paragraph limit by editing the post > JNews: Paywall Single Post > Paragraph Limit
If you have any further questions or need further help, please create a support ticket using the link below
Click Here To Get JNews Support
Thank you
Hi, don’t gaslight me please. Accept what I am saying. It’s a bug. I know how your theme works. After the last update the paywall preview is not working as intended. It’s not showing after the specified number of paragraphs. It’s randomly selecting the number of paragraphs from the middle of the post not after the number of paragraph I have specified. Your idiotic responses are making me regret my decision to buy your theme. You are always gaslighting and running away from accepting the real issues. Don’t act over smart as if customers don’t know how things work. If you are not even sure what you guys are doing with your product then let me know. It seems like you guys are a bunch of newbie developers not knowing what they are doing and shipping broken products.
sorry, since the paragraph limit of the paywall still working in our side, we can’t identified as bug, but if the features is not working on your side it may be caused by something, This can be caused by a third party plugin conflict or there is a custom widget or custom Gutengberg block contained in your post content which makes the feature not work.
We suggested deactivating third party plugins. Have you done that? to investigate this we need to examine all possibilities if you have done that and problem still persist, please give us more infromation about your website you can share the link of the post with the related problem and your system status that you can find in JNews Dashboard > System Status, you can share it privately by contacting us through our profile in the link below
https://themeforest.net/user/jegtheme#messagewe may need to check the issue directly on your site, and if we find it is a bug we will try to fix it
Thank you
Hello, I tried to install the plugin, but the message appears that a valid plugin was not found, how do I solve this problem?
Hi oandrefagundes,
could you please let us know which plugin you are trying to install? and please attach the screenshot of the error message
please try to open a new support ticket on our forum at the link below
Click Here To Get JNews Support
our technical support team will try to help you
Thank you
Hi! You have 2 themes paywall? Newsplus and Bloomnews?
Hi karnager,
yes we have two demo for paywall, but our JNews paywall feature can be used in all of our demo, even it can be used without importing the demo
Thank you
Thank. Is it possible to use paywall in your theme and have users submit their articles? Together
yes, you can activate the JNews Paywall and allow users submit their article at the same time
Thank you
transient_jnews_frontend_submit
JNews Frontend Submit. This plugin generates hundreds of writes to the database. We tested on many installations, including those of our clients – it is always the same!
PS The phrase “Add” is untranslatable. It is not in any POT/PO, including JNews – Frontend Submit. Appears in the category or tag field when a new category or tag is proposed: Add…
Hi rankingexpert,
the frontend submit transient saved in the database depends on how many different IP addresses access the frontend submit, it will be automatically deleted from the database after one hour.
could you please give us the screenshot of the “Add” word that is not translatable?
Thank you
Hi,
Thank you for your quick and, as always, professional response. Unfortunately, this does not work and what we observe causes an increase in records in the database, which after a month e.g. ends with 5,000 new records saved by your plugin. Nothing is deleted and the database grows dynamically – we tested on 4 installations.
As for the screenshot, here you go: https://imgur.com/a/hHDUBHL
Best, RE
PS When it comes to access to the form, no one uses it, access to the form also requires logging in. There is only 1 user of the website.
for the add text that not translate-able we will update it in upcoming update, for the transient please contact us through our profile
https://themeforest.net/user/jegtheme#messageit seems we need to check it directly to your site
Thank you
