84 comments found.
Dear Support,
Thanks for this Theme!
We had activated this theme on the development store while the domain was not connected, now when we connected the domain the theme wants activation and using the same purchase code shows that “The license key have used another domain” please help solve this issue because untill we activate the theme on a development store how is it possible to develop it completely.
Regards, Mitesh Digital Baba
Hello. The support team informed me that they have assisted you via email. Thank You. Best Regards.
I need to transfer my license to another domain, how do I do that? Also, I don’t recall using it so I don’t know what the previous domain was, but I’m getting the message to put in the purchase code, which I’ve already done. Thanks.
Hello.
Please see Screenshot : https://prnt.sc/s_JUwKUYVTW-You have 2 licenses and they are active for these 2 domains. Which domain would you like to deactivate? Note that once deactivated, the old store will be locked and will no longer function.
Please let me know so I can assist you in deactivating the domain you do not want to use.
Thank you
deactivate both of these domains.
Done! Thank you
Thanks!
I bought 2 themes but currently cannot activate them for 2 sites
Hi. Each theme you buy has a different purchase code. Please download 2 purchase codes to activate your 2 websites. You cannot use 1 purchase code to activate 2 sites. Currently, there is an activation purchase code for the website: bestsaleusa.online.
Thank You.
thanks
Hello.
Our company has never had any emails like this. We only have 2 email addresses.
Main email: Vinovatheme@gmail.com Email Support team: Vinova.shopify@gmail.com
Besides these 2 emails, any other emails are fake.
Thank you
Hi, we have installed petmate 1 and the sticky scroll is jumping around when scrolling back up. This is an issue.
Hello. Please submit your request via the support tab : https://themeforest.net/item/mate-multipurpose-shopify-20-theme/45571364/support
Our technical support team will help you. Thank you.
I am new to these things, and I wanted to clarify whether this is only for Shopify or if it can also be used for WordPress. Could you please let me know?
Hello. Please note, Shopify Themes are for use with Shopify only. It cannot be used with WordPress. Thank you
Hi there! I have pre-sale questions. 1. Do you have the possibility to ADD custom tabs in the product pages? For example, if I need to add something specific 2. Can I change the names and links in the mobile bottom nav menu? 3. I’m also wondering if I can do multiple sections on a product page and add different products for them? For example, if it’s a clothing shop, then at the bottom under the product goes: “whole look” where I can show the specific products that looks good with this product, then “What to wear this product with”, then “You may also like”. Certainly there will be different product positions in different products. 4. Is it possible to show “Add to wishlist” icon on the mobile product grid (for example, upper right corner of each product)? Or show under the product with “add to cart” icon?
Hello
1 – You can definitely add custom tabs on the product page. https://prnt.sc/KfvD5nOFtUom2 – Currently, the items at the bottom of the mobile website are configured by default in the theme code. After purchasing the theme, if you wish to customize theme, we can provide additional options for you.
3 – You can add sections on the product page similar to the homepage. https://prnt.sc/xItIVwjczz3j4 – This is a custom design change request. We offer quick and cost-effective customization services. After purchasing the theme, we can discuss further.
Thank you
Hi Support, When enabled “Enable Swatch” and “Enable Image Swatch”, on the product page, the “Size” variants appeared as Image too not in Text format, which misleads the users.
Hello.
Sorry for the late response, we just closed for Labor Day on May 1st. Please submit your request via the link : https://themeforest.net/item/mate-multipurpose-shopify-20-theme/45571364/supportOur support team will help you
Thank you Best Regards
I have configured the variant to display as an image, exactly as in the documentation: https://shopifymate.com/documentation/guide/variant.html
[shop_events_listener] Error in trackViewedProductVariant: Cannot read properties of undefined (reading ‘options’)
But it’s not working! Could you please help me?
Thank you!
Hello. Please submit your request via the link :
https://1.envato.market/matesupportOur technical support team will help you. Thank you
I need to transfer my license to another domain, how do I do that? Also, I don’t recall using it so I don’t know what the previous domain was, but I’m getting the message to put in the purchase code, which I’ve already done. Thanks.
Hello
i have deleted the old registration on the license management system. You can activate it with a new domain In the future, if you want to transfer the registration to a new domain name, simply follow our documentation instructions precisely :
https://documents.shopifymate.com/mate-documentation/installation/transfer-license-to-a-new-domainWe encourage our customers to read the documentation before using the theme or look for solutions in the documentation.
Thank you. Best Regards.
Please note: We updated the function to deactivate old domain registrations and released a new version on November 7, 2023. If you are still using the old version, please contact our support team so they can update this feature for you. Updates are completely free of charge.
Hello, we have verified that we have a consistency problem with the free shipping in the different locations of the “Cart”, we have it configured to mark as free shipping over €50 which is shown correctly in the header cart but in The rest of the locations where this is found are shown incorrectly in the initial load, even if you only have a product of about €15, the free shipping bar appears filled in and in green as if you had it for free and below it says that it is €50. order to get this, even so this is solved by modifying the order directly in the cart.
Hello. Please submit a request via the support tab, the technical support team will help you. Thank you
Support tab : https://1.envato.market/matesupport
Hi there! I recently purchased your theme and am impressed with its aesthetics. However, I’m encountering a dilemma with the demos. While I appreciate specific blocks from various demos, I find it challenging to combine them due to the unique blocks assigned to each demo. Additionally, I’ve noticed that some blocks share the same name across demos but have distinct appearances. Is there a solution to make all blocks accessible, allowing users to customize their store according to their specific product needs? Thank you!
Hello. Sorry for the late response. We just spent a week on the Lunar New Year holiday. Please submit a request via the support tab, the technical support team will help you. Thank you
Support tab : https://1.envato.market/matesupport
Mobile Navigation is Missing and Im not able to fix it, tried reaching through support but you guys do not respond !!!
Hello. We responded to you more than 10 days ago and have yet to receive any of your emails. On January 11, we continued to respond to you with another email and also did not receive a response email from you
The email we respond to you with is the email you used to register for a Themeforest account: Saifrazavi@gmail.com
We hope this comment reaches you and check your email carefully. We’ll send you a screenshot of the entire email we responded to if you haven’t found it yet.
Thank you
Additionally, the information in the FAQs in the support tab may be helpful to you:
[IMPORTANT] Why am I not getting a response after submitting the support request?
Normally we never respond more than 12 – 24 hours after you submit a support request (Except Saturday and Sunday). However, there are some cases where we have responded but customers reflect in the comment that they have not received any emails. Please check some issues:
1 – After you submit a support request via the support tab, we will respond via the email you used to sign up for a Themeforest account , please check this email. We encountered many cases where customers did not remember the email used to register for a ThemeForest account, or used an error email (maybe due to an expired domain, or faulty server hosting…) so they did not receive a response from our support team.
2 – Please double-check the Spam Box section, it is possible that for some reason the email has been queued as spam mail.
Last night is the only email I saw from you guys, anyways let me know how to fix this please.
Hello.
Please respond to the email we sent you. We only support technical issues via ticket support and do not provide support via comments. I’m a marketing employee, not a technical employee.
You have sent 2 support emails. Please see screenshot :
https://prnt.sc/cZ6HQSZ2fTrL https://prnt.sc/Dkrw0oMIpgHB https://prnt.sc/58NBRp6cNoBfThank you
The technical team has also responded again via the ticket you submitted on December 31, 2023. Please respond via this email to receive their assistance :
https://prnt.sc/xZ1LCKAn5a5pBest Regards.
Hi! Mi account icon (in header) disappeared. What could have happened? Thanks!
Hello. Please follow this guide : https://documents.shopifymate.com/mate-documentation/general-settings/enable-customer-account
Thank you
Thanks!
Cannot activate
YOU CAN ONLY USE 1 LICENSE PER DOMAIN
Hello. Currently your license is registered and activated with domain www.kahere.com Do you want to transfer registration to another domain? Thank you
Please note: If you want to use a new domain, please let us know, however the old registration with the domain will be cancelled, We will remove the registration from the license management system. If you use 2 domains simultaneously, you will need to purchase an additional license.
Merry Christmas
Thank you
Do you need to take any action every time I transfer to another domain name. Can’t I directly change the domain name myself
Hi. Please submit a support request via the Support Tab so we can update the theme you are using to the latest version (ver 1.7.0). You will transfer the license to another domain yourself if you want.
Change log: https://documents.shopifymate.com/mate-documentation/greeting/change-log
Please note: You can wait until tomorrow to receive technical support for upgrade version because today is Sunday, our company does not work on weekends. But I can assist you in transferring your license now if you want.
Thank you
Support tab: https://1.envato.market/matesupport
Where to change the settings for the bottom menu of the mobile version
HOME ,SHOPPING, WISHLIST .Menu and icon settings
Hello. The bottom menu cannot be configured as desired. If you want to make changes as you like, we will provide cheap customized service for you. Thank you
I am unable to customize this live theme on shopify, it says “The Theme you’re looking for couldn’t be found”.Can you help me to solve that?
Hello. Please submit via the support tab, we will check this issue for you. Thank you
Please note : Please provide your website link as well, we may send a request for a staff account to check the issue.
Support tab : https://1.envato.market/matesupport
hello, I have contacted your guys, and invited them into the shop. But they never logged in.
Hello. The support team will respond and assist you soon today. Last Friday, 2 support staff members were sick so they didn’t respond to you early. We apologize for this inconvenience. Thank you
hello i purchased a code on DEC1 i tied it to my temporary domain not knowing the rule can you please remove that domain from my code
Hello. You have two licenses associated with two domains. Which domain would you like to unregister?
Additionally, you can read instructions on how to cancel domain registration here before transferring the domain :
https://vinovathemes.gitbook.io/mate-documentation/installation/transfer-license-to-a-new-domainThank you
i would like to de register the .myshopify domain it is the most recent one
Removed !
My customize page show this :
HTML error found: Broken HTML has been detected in your theme’s sections/nov-blog.liquid file. Check that there are no missing or extra HTML tags present. If you haven’t made changes to this code, contact support for help resolving the issue.
Why I see that ? what it is mean and can you resolve it?Shopify support center already try to help me, but they couldn’t figured out and recommend to reaching out to my theme’s developers directly for assistance. It’s my third message I send, no body answer me yet. Thank you
Hi Team, 6 hours and no one has replied to my concern. It’s very frustrating and it’s delaying the launch of my store.
Hello. I know your problem is urgent. However, it is now 5am. Our company will be working in the next 4 hours, the technical team will prioritize your problem.. Our timezone is GMT+7. Thank you
Additionally, because of time zone variances, certain support requests may be submitted outside our business hours, leading to a potential delay (though never exceeding 24 hours, excluding Saturdays and Sundays). Nevertheless, our support team diligently addresses all requests without missing any. We appreciate your understanding regarding the inconvenience caused by the time zone difference and thank you for your empathy.
Our Timezone is GMT+7
Hi. Any plan on adding crossells and upsells features on page and on checkout page? This is the only feature I miss to buy your theme.
Hello. Unfortunately, there is no way to interfere with the Checkout page because Shopify does not allow this.
Please note : Shopify is not an open platform like Wordpress or some other platforms. Page Checkout cannot change functionality, except for some small customizations that Shopify allows such as changing the background color, adding a logo, etc…
Thank you
Hello, I am looking for a shopify theme that would let me sell: 1. Physical Products and 2. Digital Products (to be downloaded) and 3. Monthly Subscription Option for the all the Digital Products. Will this one work? Thank you
Hello. Unfortunately, we currently do not have any Themes that meet your requirements. However, we will note your ideas to develop a Theme with these features in the future. Thank you
Want to change my old domain to new domain with theme code, It’s a bit urgent ! I already mailed you !
Hello
I deleted your old Domain on the license system. You can now activate with this license for your new domain.
Thank you Best Regards
Thanks a lott man !
Hi. We will update the function that enables customers to transfer licenses to another domain by themself. The theme will be released tomorrow. We will also update this function for you if requested. Thank you
