5418 comments found.
Hi, can you please deregister/reset my license so I can use it to build my new website. Thanks!
Hello, @tzwatso,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards Andon-Design.
Fantastic, thank you!
You’re Most Welcome!!
Good afternoon. Element Duplex Text (theme Build) https://prnt.sc/Ppa6YpJ9U2rs Can it be used in another template for example business-consulting-2 ?
Hello, @Alex_34,
Certainly! You can leverage the Duplex functionality across various elements within your website.
To employ the Udesign duplex feature, simply access the desired page through the page builder. In the Udesign options tab, locate the Duplex option.
Activate it and configure it according to your specific needs.
Please refer to the accompanying image for visual guidance: https://postimg.cc/bdGfmPYJ
Regards Andon-Design.
Hello, I am with Udesing and the “Corporate 1” template. When you modify a “member” or create a new one, the changes are not saved in the “Udesign Options” section….(email address, phone number, short description, linkedin, etc…)
And the option “Support” on Udesing don´t work
Hello, @Chus81,
Sorry for the inconvenience, The thing is I have tested the same thing on our test site and found no issue it is working perfectly fine.
Refer to the image provided: https://postimg.cc/G4ZfzDfX
On your site the changes don’t take effect directly Please try to disable all the third-party plugins on your site except Theme Required/Recommended plugins, and check back your site after clearing the browser cache, there might be any additional/extra third-party plugins conflicting on your site and creating that issue.
And this is our support system link: https://d-themes.com/udesign-support/ It is working fine for me, please try again.
Regards Andon-Design.
Ok…the problem is caused the plugin “Clasic Editor”.....
https://github.com/WordPress/classic-editor/Hello, @Chus81,
Sounds Good!! that you found the culprit, if that plugin is creating the issue on your site then please do not use it.
Regards Andon-Design.
Hello, How to hide Breadcrumbs from pages ?
Hello, @mazas55,
Actually, the breadcrumbs are set using a block in the layout builder feature of our theme. You can remove the breadcrumb by simply removing the block from the layout builder page settings easily. Here is an article with complete guide about the layout builder feature of our theme: https://d-themes.com/wordpress/udesign/documentation/category/layout-builder/
Regards Andon-Design.
Hi, while activating the purchase code, i encounted an error “already_used Please check purchase code again.” Can you help to reset it? Thank you
Hello, @joy22,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards Andon-Design.
Thank you! 
You’re Most Welcome!!
Hi, I would like to ask a private pre-purchase question – where can I email?
Hello, @CDanz,
Thanks for showing your interest in our theme.
You can write us via our email: udesignaizaz@gmail.com
Regards Andon-Design.
Thanks so much! I sent an email.
Hello, @CDanz,
We have replied to your email, please check our reply there.
Regards Andon-Design.
hi can you reset my license please
253220
Hello, @Gabriel_Tignal_ro,
Sorry for the inconveniance, but I am not able to locate your purchase code in our DB, Could you please share the first right digits of your theme purchase code so that I will check/verify and reset it for you.
Regards Andon-Design.
Please reset my license , c2772092-++-+++-22f779cf8f68, Purchase Date: 2013-04-29 21:09:30 UTC
Hello, @Gabriel_Tignal_ro,
I have reset your purchase code, now you can use the same purchase code for the activation of your theme.
Regards Andon-Design.
While updating UDesign Core Plugin to 4.8.2, I am getting this error > Updating Plugin: UDesign Core already_used
Okay, solved it by deactivating and registering the purchase code.
Sound’s Good!!
Hi, I get the following error when I try to activate license: cURL error 28: Failed to connect to dythemes.com port 443 after 5201 ms: Connection timed out Please check purchase code again.
Purchase code starts with: 190e632c
Hello, @AndeoX,
I have reset your purchase code, please try to re-register the theme again and check back, and let us know the result.
Regards Andon-Design.
Hi, I cannot use your support system. It does not allow me to login and also recreate the account. How can I proceed? Out site says that the template is not registered, but it was. What happened? Thank you.
Hello, @webfactoo,
Could you please share the first eight digits of your theme purchase code with me here so that I can check/verify and reset it for you?
And related to your support account, please create a very fresh new email and then try to create the new support account with it, and if still face the issue then please share the theme purchase code and the old and new email with me via my email: udesignaizaz@gmail.com so that I will check and help you out.
Regards Andon-Design.
I’VE GOT A BIG PROBLEM !
I updated my site with the latest version of the template and now, a message is displayed regardless of the page loaded!!!
www.graphicomm.fr
The message is :Alpha_Image_Compare_Elementor_Widget::handle_control_position: Cannot add a control outside of a section (use `start_controls_section`).
here is the last section of my purchase code. unfortunately I no longer have support -> ….. 83f2964c382e
Hello, @zutercherri,
I have good news for you, we have fixed this issue, and we kindly request you to please update the udesign-core plugin to Version 4.8.2, it should solve your issue.
Regards Andon-Design.
Good evening and thank you for your feedback. How to update udesign-core? THANKS
It’s okay, I figured out how to update. The site is back BUT lots of things have changed. The colors are no longer the same, the menus have disappeared…
Not cool
the header exists but does not appear; it’s Udesign that appears the footer exists but does not appear; it’s Udesign that appears the colors have completely changed
I tried to restore an old version of my site, but nothing worked.
It’s a mess, let me say that!
Nothing works like before… We need to help out, please
Hello, @zutercherri,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will have a look into it for you on your site and help you out.
Regards Andon-Design.
thank you for your comeback I no longer have a support subscription… but last night I reworked all the information that had appeared on my site. It’s obviously back to normal. thanks anyway
Hello, @zutercherri,
Sound’s Great!! That all is back to normal now.
Regards Andon-Design.
I am trying to activate your theme on my site but it isnt responding. Here is the first 8 digit of purchase code peradventure it needs a reset
480337c1.
Thank you
Hello, @OlufemiShield,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards Andon-Design.
Website could not load after theme update -> Alpha_Image_Compare_Elementor_Widget::handle_control_position: Cannot add a control outside of a section (use `start_controls_section`).
How can we fix this?
I believe this error was caused by the recent Elementor update. After the update of Elementor it seems like there is some conflict with the theme. Can advise on how to overcome this as the production site is currently down?
Hello, @hanburger,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards Andon-Design.
Hello, @hanburger,
I have good news for you, we have fixed this issue, and we kindly request you to please update the udesign-core plugin to Version 4.8.2, it should solve your issue.
Regards Andon-Design.
What is this? “Alpha_Image_Compare_Elementor_Widget::handle_control_position: Cannot add a control outside of a section (use `start_controls_section`).” My website does not work. I am very upset because your updates.
Hello, @Mokoz,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards Andon-Design.
Hello, @Mokoz,
I have good news for you, we have fixed this issue, and we kindly request you to please update the udesign-core plugin to Version 4.8.2, it should solve your issue.
Regards Andon-Design.
Thank you.
I have another problem. Where can I add my logo to my website? I think your theme is too difficult.
Hello, @Mokoz,
We apologize for any inconvenience you’ve encountered with the Udesign theme.
To update the logo, you have two options within the theme settings:
Theme Options:
Go to WP-Admin panel. Navigate to Udesign> Theme Options > Site Identity. Select the option to change the logo and update it accordingly.
See the image: https://postimg.cc/9zhmnc1LSetup Wizard:
Access the WP-Admin panel. Navigate to Udesign> Setup Wizard > Import Demo. In this section, you’ll find option to changethe logo.
see the image: https://postimg.cc/pm4xYvpYFeel free to reach out if you have any further questions or encounter any issues during this process.
Regards Andon-Design.
how could I deregister the licence ?
Hello, @panda-prog,
Please share your theme purchase code first eight digits so that I will check it into our database and reset it for you.
Regards Andon-Design.
be867d80
Hello, @panda-prog,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards Andon-Design.
thanks sir
You’re Most Welcome!!
Hi, My website has been down because of your UDesign Core plugin. The update doesn’t work, it fails. Please provide a link where we can upload the updated version assuming it will solve the problem. Thanks!
Hello, @josh2702,
Please navigate to Udesign >> Theme License and unregister the theme from there and then again re-register the theme with the same purchase code, after that please make sure that you already updated the theme to the very latest version from Appearance >> Themes.
And then try to update the Core plugin from Appearance >> Install Plugins and let me know the result.
And if the issue still persist then please contact us via our support system or via my email: udesignaizaz@gmail.com so that I will provide you the zip file of the plugin.
Regards Andon-Design.
Hi there ..
the theme is showing error when i am using this on 8 or 8.1 php version..
Fatal error: Uncaught ValueError: Unknown format specifier “A” in /home/rqlq6z31gu3o/public_html/wp-content/plugins/u-design-core/inc/widgets/image-box/render-image-box-elementor.php:68 Stack trace: #0 /h
and some others too..
now i reverted back to 7.4 php version and its working okay for me..
my theme and plugins are upto date …
Please help asap ..
Thanks
Hello, @omgokanagan,
I have tested the very latest version again on my test site with the PHP version 8.x and it is working fine for me, we have to check the situation on your site, and we kindly request you to please contact us via our support system with your site WP Admin URL and Credentials and Cpanel Login details, so that we can have a look into it for you on your site and help you out.
Regards Andon-Design.
Hello, reset licence? I want to use it in a subdomain and it tells me that it is already in use.
Hello, @MarceloTech,
Yes, because one single license is for the one single live URL only, this is Envato policy and with all the themes on the ThemeForest, you may wish to confirm with Envato as well.
So in order to use the theme on another or subdomain new URL you have to purchase the new license OR unregister the old license and use on the new site.
Regards Andon-Design.
Hi , yes I meant to unregister the URL to use it in subdomain. Since the theme activator does not show me in which URL is active.
Hello, @MarceloTech,
I have reset your purchase code, now you can use the same purchase code for the activation of your theme.
Regards Andon-Design.
Hello, thanks
You’re Most Welcome!!
Hello, I’m trying to update the theme to version 4.8.1., show the error ”already_used”
Hello, @conrado2005,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Please re-register your theme again and then try again.
Regards Andon-Design.
Yoga Demo is not working, I have tried installing it countless times but it’s still showing Taxi Demo. I have installed all of the plugins, tried it again and again on fresh installation but the problem persist. I have created a support ticket, please look into it ASAP.
Hello, @syedmavin,
We have already replied to your support ticket, please check back to our reply there and then reply back to your support ticket accordingly.
Regards Andon-Design.
Please respond to the support thread, waiting for your reply since yesterday.
Hello, @syedmavin,
We have already replied to your support ticket, please check back our reply there and then reply back to it accordingly.
Regards Andon-Design.
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
