6410 comments found.
[Pre-Purchase Question]
Hi Jegtheme Team, Apakah bisa melayani support dalam bahasa Indonesia? Dan bisakah saya mendapatkan bantuan untuk migrasi dari Soledad ke JNews?
Terima kasih.
Halo aldoputama,
Bisa kok mas bro. Tentu saja nanti akan di support oleh tim kami. Untuk migrasi, JNews sudah menyediakan plugin migrasi untuk Soledad.
Silahkan kalau ada yang mau ditanyakan lebih lanjut.
Terima kasih
Baik, apakah di JNews bisa setup beberapa single post design? Sehingga saya bisa bedakan design single post page untuk category article tertentu atau untuk sponsored post
kami memiliki fitur custom single post dan custom single category yang dapat anda gunakan untuk membuat tampilan di single post tertentu menjadi berbeda dengan yang lain, tetapi jika anda ingin membuat single post dari suatu category atau sponsored post berbeda anda perlu menggunakan custom single post kami untuk mengubah design dari tiap post di category tersebut
Terima kasih
Jika membuat/custom 3 design single post page sebagai default option untuk masing-masing post format apakah memungkinkan? Jadi, saya bisa gunakan design yang berbeda untuk standart post, gallery post, dan video post
anda dapat membuat 3 design single post, kemudian menjadikan design tersebut sebagai template, tetapi di setiap post anda perlu memilih template mana yang akan anda gunakan untuk masing – masing post
Terima kasih
Baik, 1 pertanyaan lagi terkait single post format, apakah memungkinkan jika casenya saya menggunakan JNews Custom Gallery Normal Expand sebagai default untuk menampilkan foto-foto pada Gallery Post Format? apakah slider default yang tampil pada page Gallery Post Format bisa diubah?
JNews gallery normal expand akan secara default digunakan untuk post format gallery seperti contoh dibawah ini
tergantung perubahan seperti apa yang ingin anda lakukan, jika anda ingin mengubah penampilan dari JNews gallery, anda dapat menggunakan Additional CSS, jika anda ingin melakukan perubahan yang cukup masif mungkin anda perlu mengubah code dari JNews gallery
Terima kasih
Do you have self hosted video demo on > https://jnews.io/video/
Hi backspacex,
we didn’t have demo for self hosted video, but you can create a self hosted video by uploading the video into the Wordpress media library and then copy the url of the video, create new post, set the post format type on JNews : Single Post Setting Metabox into Video and then paste the video url into the Video Format input, please check the screenshot below for the example
JNews: Single Postt Setting Metabox
if you need further help, please try to contact our support through the link below
Click Here To Get JNews Support
if your support license expires, please try to extend or renew your support license.
Thank you
Hello, I managed to use this theme for my website with success. the only problem i face is about the FEATURED POSTS, i can not stick posts like before, can you explain why ?
Hi fixweb,
to avoid misunderstanding could you please attach the page url where the Featured post that you mention exist in your site? and for the ‘can not stick posts’ do you want to make the post sticky?
Thank you
I can not attach an URL, but there is no need of URL. I am talking about a very famous native wordpress feature which is called “sticky posts”.
We may need to check if there are any third party caching, CSS or JS that causing any conflict, it will be easier for us if we are able to access the page directly.
to troubleshoot this please try to disable caching plugin or CDN caching if you are using one, please also try to disable third party plugins that not related to JNews for a while, you also can check if there are any error on the browser console, please try to visit the page with the issue > right click > inspect > select console tab > please check if there are any error.
if the problem still persists, please try to contact our support through the link below
Click Here To Get JNews Support
our technical support team will try to help you, and you can share your site information privately there
if your support license expires, please try to extend or renew your support license.
Thank you
HI, i’m unable to install auto load plugin it says request it not valid
Hi chat4smile,
regarding this, please try to check jnews folder name inside /wp-content/themes/jnews still using default name ‘jnews’ and not using the custom name, if the theme folder name is already ‘jnews’ and the problem still persists, please try to contact us through the link below
https://themeforest.net/user/jegtheme#messagewe may need to check the issue directly on your site, please attach your site login information there
Thank you
Feature request:
Hello,
1. Pls can you implement a feature that allows controlling the number of tags to show in the tag cloud element, and to sort them by number of posts.
2. Can we have a time reference on the post filters in the modules. So that I can display only the most popular posts published in the last 24 hours, or last 7 days, or month. At the moment, it’s only possible to show the most popular posts based on number of views in the last day, but I want an additional criteria to display only most read articles in the last day, (or week)
Hi RisingCity,
Thank you for reaching out and providing valuable feedback. We truly appreciate your suggestions to enhance our WordPress theme.
we will add your request regarding tag cloud to our feature request list. While we cannot commit to a specific implementation timeline at this moment, rest assured that we carefully evaluate the priority of each feature request to ensure the overall improvement of our theme.
for the time reference on the post-filters in the modules, we already have options to filter posts by view for the last 24 hours and last 7 days, you can find the options by clicking edit on the module > content filter > sort by, please check the screenshot below
Thank you
Hi,
I am very interested in purchasing the theme, but I would like to see a functional demo version first. If it is possible? And if not, I would at least ask for screenshots showing how the theme works in practical use on the part of the user – a journalist of a local portal with information for the local community. I will be grateful for your understanding and allowing me to make a rational purchase decision. Thank you.
Regards, Andrzej
Hi andrzejsowa,
related to journalism, we have a JNews frontend submit feature that can be used by your journalists to submit posts from the frontend and you can review the post before the post is published. You can see the demo in the link below
you can check the documentation of the JNews frontend submitted in the link below
JNews Frontend Submit Documentation
you can check the other feature that we have for writers in the link below
you can also test our module in our sandbox at the link below
Thank you
Hi,
Thank you very much for your comprehensive answer. I’d love to try out the theme. What details should I use to log in?
Regards,
Andrzej
please try to login using the login information below.
username: demo password: demo
Thank you
Hi,
thank you, it worked. I still have questions: - Is the theme translated into other languages? I am interested in translation into Polish. If not, which elements can be translated, e.g. by Loco? - Podcasts. Is there a detailed description of the module’s operation somewhere? - Video sections. Is it possible to create a page with only videos and link to it from the main page? - Authors. Is there any module for journalists to be able to very, very easily post articles without having to edit them on the website? - Will the theme work with internet radio? I will be grateful for your answers.
Regards,
Andrzej
Hi andrzejsowa,
for the translation our theme has pot file that can be used with loco translate to translate the theme into other languages
you can find our podcast documentation in the link below
you can also check our podcast demo on the link below
yes you can make a page that contains only video, you can use our module and set the content type to only video, we also have dedicated modules for video you can check our video demo in the link below
I think the news frontend submit feature that I mentioned earlier will be quite easy for journalists to use to create and edit posts
but you mention ‘not to edit on the website’, are you referring to being able to edit the posts from the mobile app? if so unfortunately we don’t have the feature yet
sorry, unfortunately, we don’t have a dedicated feature for internet radio yet, you may need to install third-party plugins for this functionality
Thank you
After a few updates the really bad UX with the sub menu is still not fixed.
users clicks on the sub menu icon but gets lead into the page and does never see the sub page thats there.
Hi Andersjpg,
we will include the update for the menu that you mention in the next update, We really appreciate your patience
Thank you
hello sir, where can I see my remaining credit in JEG Assistant? Since now I can’t use AI jeg, do I have to buy credits??
Hi tengkuhaidi,
sorry, unfortunately, we don’t have a live counter for the credit, If your credit has run out, you will get a warning that your credit has run out.
JNews license owners have the privilege of getting free 10.000 credits to use the JegAI assistant, After the limit of the credits is reached, the user needs to purchase a subscription to the Jeg AI Assistant to be able to continue use the Jeg AI Assistant
you can check Jeg AI Assistant in the link below
Thank you
Hi, I have a valid licence of the theme installed and validated correctly but I can not update plugins from the dashboard. Everytime I try to do so I get “Purchase code is not Valid ! Please try to check your license” I am so frustruted with the amount of time I am wasting on this. Can you please give some guidance on how to solve this issue? Thanks in advance!
Any suggestions on the issue. Please help!
Hi bahassi,
to troubleshoot this issue please try to check the folder name of the JNews theme inside your server wp-content/themes/jnews still using the default name ‘jnews’ and not using the custom name, if the theme folder name still using the default name and the problem still persist, please contact us through the link below
https://themeforest.net/user/jegtheme#messagewe may need to check the issue directly on your site, please also attach your site login information, you can share the information privately there
Thank you
I activated PHP 8 but why is there an error? like this: https://prnt.sc/L1cvhStsYEAS
Hi afkaristudio,
Fatal errors can be caused by various things, we’ve tested our theme in PHP 8 and there’s no fatal error, if you just updated your PHP version please try to disable some plugins that are not related to JNews for a while to see if there are any third party plugin that causing this issue, you also can check the PHP error log on your site to identify which code causing the fatal error, you can deactivate the third party plugin from the database
Thank you
Hi, do you consider adding the functionality where it says on every article that it was Published by Author Name and then Edited by Author Name. Essentially providing two authors / fact checkers to each article.
Thank you!
Hi alexwb,
sorry, we didn’t have plan to add the feature that you mention yet, but we will add it to our feature request list, unfortunately we can’t promise it will be available soon
Thank you
I am looking to gate content, however, I am looking to make it free where someone can access with just an email + Confirmation email. Is this possible with this theme?
Hi alectremaine30,
we have JNews paywall feature that can be used to allow viewer to see post if they have paid subscription, but sorry unfortunately this feature can only allow viewer to see post if they already paid for it
Thank you
Recent updates only bring redundant features.
What we need is lightweight and speed. Please:
1. Optimize DOM for HTML.
2. Stop relying on jQuery and convert JS to vanilla JavaScript.
3. Upgrade fontawesome to v5.
4. Reduce JS, CSS file size, and focus on mobile speed.
Please!
Hi lucidgen,
Thank you for taking the time to provide us with your valuable feedback. We genuinely appreciate your insights into the recent updates and your suggestions for further improvements.
While we are committed to delivering a theme that aligns with your expectations, we also want to assure you that implementing such changes requires careful consideration. As these modifications may impact the experiences of our existing users, we need to approach them with caution to maintain overall theme functionality and user satisfaction.
Your feedback has been added to our request list, but sorry we can’t promise it will be available soon, the implementation of these changes will take time as we carefully evaluate their implications and work towards ensuring a seamless transition for all users.
We genuinely appreciate your patience and understanding, If you have any further suggestions or concerns, please feel free to reach out to us.
Thank you
Upon upgrading to version 11.2.0, it disrupted our feed. Could you kindly provide the earlier version 11.1.5 and 11.1.3 please.
Hi IRW-billing,
Sorry, we recommend continuing to use the latest version of JNews, because in the latest version, we provide the latest features and security updates.
for the feed that you mention are you referring to the RSS feed? we have checked the RSS feed on our side and it is still working, if you still have a problem please try to clear the cache on your caching plugin or cdn cache if you are using one, please also try to disable some plugins that not related to JNews for a while to see if there are any plugin conflict
Thank you
Hello Team quick question can we use this theme for multiple websites?
Means with single purchase can I run it on different domains?
Hi drrtye,
1 JNews license can only be used for 1 domain, except if you want to use it in a WordPress multisite that uses subdomains or subdirectories 1 JNews license is enough for WordPress multisite.
Thank you
Hello. Another question – do your plugins have statistics on the content that was opened? And by author, where is it displayed how many articles user were opened by each of them?
Hi karnager,
we have statistic feature to show the views of the posts and most viewed post, please check the documentation of stats below
but unfortunately we don’t have feature to show stats for what posts viewed by specific user
Thank you
I meant that the authors of the article see how many of their materials were viewed, the counter of authors of hidden content
yes, using our post view stats feature, the authors can see how many times their article has been viewed,
but sorry I do not quite understand what you are referring to by ‘the counter of authors of hidden content’ ?
Thank you
If the author published the material and made it hidden (paid), is it possible to see how many times it was opened. But I see that you wrote above that you have such functionality. What the author can see is how long his paid content has been opened
and which plugins in your theme are paid. How many are there?
yes, our post view stats can display the number of times a post has been viewed, including paid posts, but unfortunately we don’t have option to show how long the post has been opened, it only show that counter of how many times the post has been viewed
we only have one paid plugin which is a separate service from the JNews theme, namely jeg ai assistant, and JNews owner have privilege to get 1000 free credit to use it, apart from that plugins, all JNews plugins can be used freely by the JNews theme license owner
Thank you
Happy Holidays and I hope all is well.
Seriously you have a beautiful template and I am sure a lot of coding went into designing this JNews theme but what does all your modules do – you do not explain anything about each module – or did I miss something about where you have this information.
I am sure that I need to get use to this theme as it has a lot of functionality but I feel lost when it comes to trying to understand the function of each module.
What does this mean “turn this option on to enable mobile truncate” and this “enable this option to allow video to be following on single post.” YouTube videos are not displaying properly and on my last theme I had they showed perfectly. So something with your theme needs adjusting, I just don’t know where to go.
You have 31 Jnews modules but you don’t explain what each one does. You need to learn how to write documentation better.
Again the Load More does not work. I cannot get the mobile toggle button to load a menu, or to show the dark/light theme button.
And your documentation doesn’t show how to do this. Why doesn’t the Load More work, one of the reasons I bought this theme.
Hi techspecx,
we really appreciate your input for the documentation, we will try to improve our documentation, but unfortunately, we can’t promise it will be available soon,
for the “turn this option on to enable mobile to truncate”, this option will show this continue reading button on a mobile device on the single post,
https://imgur.com/SNFurMtfor the “enable this option to allow video to be following on single post”, this option will make the video thumbnail on the single post following when scrolling, please check the screenshot below
https://imgur.com/CEr617aif the load is more not working on your site, this may be caused by some reason, such as server configuration plugin conflict, or caching issue
regarding this, please try to deactivate some plugins that have not been related to JNews for a while, to see if there are any plugins conflict or not
if you are any caching plugins or cdn caching, please try to clear the cache
please also try to check if there are any errors in your console log before you try to use load more on your site, you can try to right-click on your browser, find inspect element, click, and then try to use the load more and check if in the browser console, there’s error or not, if there’s an error you can take a screenshot of it and attach the screenshot here
Thank you
Hello, Thank you for your time – yes I understand now what those 2 options mean now. I will look into the load more button issue this week. This is a great theme and I will be using it and probably buying another one for another site. Keep up the great work and have a very nice day. On the modules, I am trying each one and they are great just wish they was a short description on what each one does.
Thank you again.
Hello,
I am responding with a few issues.
1. The Load More function doesn’t load more articles. Please see attached image. 2. Also when I go to install a plugin such as the JegAI Assistant it tells me – Request is not Valid ! Please try to contact our Support. This happens on a lot of plugins. 3. How do you turn off the “reading time” that shows up on Related Posts. On Mobile it duplicates itself making the design aspect messy.
Here is the link for Firefox for info on the load more https://firefox-source-docs.mozilla.org/performance/scroll-linked_effects.html
Image for Load More: https://ibb.co/Y3wKJCK
Image for Load More: https://ibb.co/Hrxwv8r
I have another template and the Load More function works perfectly but for Jnews it loops and doesn’t load anything even on auto scroll.
jquery-migrate.min.js?ver=3.4.1:2 JQMIGRATE: Migrate is installed, version 3.4.1 /?ajax-request=jnews:1
Failed to load resource: the server responded with a status of 403 (Forbidden)
Thank you – happy holidays! Again thank you for your time. I really want this to work.
Regards, techspecX
Hi techspecx,
from the error on your console, the load more is not working because the website is unable to make an AJAX request to your server because marked as 403 forbiden request. This issue might be caused by a configuration error on your server.
if you are using any security plugins, please try to deactivate it for a while, please also check your for example firewall setting or the apache configuration if there are any setting that block the ajax request, please also try to check the php error log on your server if there are any fatal error or not, If your server is managed by a server administrator, please contact your server administrator to check this issue
Thank you
Hello,
And thank you again for your answer.
Yes I have tried what you said but I have another theme that the Load More button works fine. Plus I still cannot install the plugins, I receive this message:
“Request is not Valid ! Please try to contact our Support”
I am the server admin and could you elaborate on what config I should be looking at.
I am going to reinstall the theme again and see what happens. I will let you know what happens.
Thank you again for your time. I am sure we can figure it out.
there are several things that might cause a request to be forbidden, for example, ufw firewall settings, apache configuration usually located in /etc/apache2/sites-available, or .htaccess settings. You can check whether there are settings there that cause ajax requests to be forbidden
for the “Request is not Valid ! Please try to contact our Support” it seems we need to check the issue directly on your site, please share your site login information by contacting us through the link below, please also let us know which plugin that you are trying to install
https://themeforest.net/user/jegtheme#messageplease also make sure the folder name of JNews theme on your server on /wp-content/themes/ is “jnews” and not use a custom folder name
you can share it privately there
Thank you
Hello,
I have no issues with other templates running ajax on my server. The load more button for these themes are running fine. I reinstalled the Jnews theme and it still didn’t work. This is a really beautiful theme and I want it to work. My config files on my server are fine.
1. Do you have instructions on how to edit the homepage – there are content blocks that I don’t know where they are. I want to populate it with posts I have coming in automatically.
2. I deleted all the categories that are imported with the installation and now I don’t know how to repopulate those areas with posts. Could you help. techcratic.com
Thank you.
Regards.
Hi techspecx,
1. I notice you’re using Elementor. To edit the homepage, you can go to the homepage and then edit it via Elementor editor.
2. Please try to visit this documentation. You need to configure the Content Filter tab. https://support.jegtheme.com/documentation/visual-composer-integration/
3. For the load more issue, there’s an issue with the Ajax request. They return forbidden access. https://www.dropbox.com/scl/fi/z5xgetkgafaoia51gqnf8/Screen-Shot-2024-01-10-at-5.02.37-PM.png?rlkey=tdrpxez6mhqfai68z285lhxmm&dl=0
Thank you
Hello JegTheme,
Thank you for your reply.
1. The page is installed when I load your theme demo for Tech. I editted the page for it but nothing changed. It tells me that it is a jeg_empty_module and a elementor-widget-container but I cannot find anywhere to edit this in the admin area.
https://ibb.co/JBCmzzH2. Thank you for this page of information – I will look through it and try to figure things out. Where is the Jnews Element? I cannot find that in the admin area either. I need to know how to add an element.
https://ibb.co/yfScs9J3. Yes the ajax is producing a 403 – I disabled all plugins and created a fresh .htaccess file and disabled security plugins but it still did not work.
4. Where are these modules that I can edit – I do not have a module editor in the Wordpress backend. It tells me that these are jeg_empty_module.
https://ibb.co/GpTdVgM5. Finally – where is the Dont Miss module. I cannot find that one either.
https://ibb.co/LvxY8pkThank you again for your exceptional support. I will renew my support this month, just give me some time.
Kind Regards.
In reference to number 1 on this list it also says that it is a jnews_slider_2_elementor.default – so that position by the header is a jnews slider but I cannot see where to edit this.
Thank you
hi, the embedded twitter post not showing up properly in the post or page, i do contact through support form but not get any replay. please resolve this issue.
Hi venucs,
sorry for the delayed response, We are usually online around 09.00 am – 06.00 pm, Please allow us to answer your question up to 48 Hours on Monday – Friday, and 72 hours on Saturday & Sunday GMT+8.
please let us know do you using any third-party SEO plugins. if so please try to disable it for a while, to see if there are any plugins conflict or not
if the problem still persists, please try to submit a new ticket to our support forum and attach your site login information there, we may need to check the issue directly on your site, but you can share your site information privately in our support forum by checking set as private reply below the reply section
Thank you
please check domain elhasso
Hi merothemes,
we checked your domain and your account is not registered in our platform yet, to register your account you can try to regsiter in to our support forum, even if your support license is expired you can still register to our support forum
Jegtheme Support Forum Register
after you log in to our support forum please try to reactivate the license, if the problem still persists please try to contact us from the link below
https://themeforest.net/user/jegtheme#message please share your site login information in the link above, you can share it privately there, we may need to check it directly on your site, and our technical support team will try to help youThank you
Please refund me
Hi merothemes,
we checked your domain and your account is not registered in our platform yet, to register your account you can try to regsiter in to our support forum, even if your support license is expired you can still register to our support forum
Jegtheme Support Forum Register
after you log in to our support forum please try to reactivate the license, if the problem still persists please try to contact us from the link below
https://themeforest.net/user/jegtheme#message please share your site login information in the link above, you can share it privately there, we may need to check it directly on your site, and our technical support team will try to help youThank you
