12819 comments found.
Why is, on the backend, Hotels/Hotel Bookings empty when app use Woocommerce integration?
Hello,
Hotel > Hotel Bookings shows reservation from the default Modal Checkout only Besides, Woocommerce > Order shows reservation from the alternativate WooCommerce Checkout
Please feel free to contact us if you need any further information.
Thank You and Best Regards
After install Elementor PRO, I got this fatal error: PHP Fatal error: Uncaught TypeError: Unsupported operand types: string * int in …wp-includes/functions.php:76 Stack trace: #0 …wp-content/plugins/elementor-pro/license/api.php(159): current_time(‘timestamp’) #1 …/wp-content/plugins/elementor-pro/license/api.php(215): ElementorPro\License\API::get_transient(‘elementor_pro...’) #2 …/wp-content/plugins/elementor-pro/license/api.php(428): ElementorPro\License\API::get_license_data() #3 …/wp-content/plugins/elementor-pro/modules/custom-attributes/module.php(144): ElementorPro\License\API::is_licence_has_feature(‘custom-attribut…’, ‘should_allow_al…’) #4 …/wp-content/plugins/elementor-pro/modules/custom-attributes/module.php(24): ElementorPro\Modules\CustomAttributes\Module->add_actions() #5 …/wp-content/plugins/elementor/core/base/module.php(85): ElementorPro\Modules\CustomAttributes\Module->__construct() #6 …/wp-content/plugins/elementor-pro/core/modules-manager.php(91): Elementor\Core\Base\Module::instance() #7 …/wp-content/plugins/elementor-pro/plugin.php(375): ElementorPro\Core\Modules_Manager->__construct() #8 …/wp-includes/class-wp-hook.php(324): ElementorPro\Plugin->on_elementor_init(’’) #9 …/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(’’, Array) #10 …/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #11 …/wp-content/plugins/elementor/includes/plugin.php(658): do_action(‘elementor/init’) #12 …/wp-includes/class-wp-hook.php(324): Elementor\Plugin->init(’’) #13 …/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #14 …/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #15 …/wp-settings.php(643): do_action(‘init’) #16 …/wp-config.php(107): require_once(’/home/ebdigital…’) #17 …/wp-load.php(50): require_once(’/home/ebdigital…’) #18 …/wp-blog-header.php(13): require_once(’/home/ebdigital…’) #19 …/index.php(17): require(’/home/ebdigital…’) #20 {main} thrown in …/wp-includes/functions.php on line 76
Hello,
Based on your report, the issue comes from Elementor and your server itself and does not related to Traveler.
You can see no files from Traveler is mentioned in your log. You should disable Elementor Pro
For further assistance, kindly submit a ticket at https://shinehelp.travelerwp.com/all-tickets/
Please feel free to contact us if you need any further information.
Thank You and Best Regards
You guys have the most useless changelog system ever:
Tell me how i am supposed to know exactly was fixed, added or removed by reading the vague changelog you provided. You can do better:
[Update]User Dashboard
[Update]System
[Update]Header UI/UX
[Update]Checkout Function
[Update Service]Tour & Activity
[Update Service]Rental
[Update Service]Hotel & Room
[Update Service]Car
[Update Plugin]WPBakery 7.1 > 7.3
[Update Plugin]Traveler Layout Essential For Elementor 1.0.5 > 1.0.6
[Update Plugin]Traveler Social Login 1.0.5 > 1.0.6
[Update Plugin]Traveler SMS 1.3 > 1.4
[Fix]Upsell Function
[Fix]Single Hotel UX/UI
[Fix]Email Function
[Fix]ST List of Services WPBakery
[Fix]Sign In/Sign Up
[Fix Element]Slider
[Fix Element]List Item Service Room
[Fix Element]List item Service Rental
[Fix Element]List Item Service
[Fix Element]Form Search Room
[Fix Element]Form Search
[Fix Element]Blog List
Hello,
This is the list of elements which we have fixed. We do not describe how we fix it. If you have issue while using Element, just create a support ticket at the Shinehelp system to report the issue
https://shinehelp.travelerwp.com/all-tickets/Please feel free to contact us if you need any further information.
Thank You and Best Regards
hi,
I bought 2 of this theme, but when I ask for support, I get this error: : “Your support period is expired. Kindly renew it on Themeforest” could you help me.
Hello,
Kindly update your support period by re-inputting your purchase code into the Shinehelp Profile. Your current support period is 2019
This document for your reference: https://travelerwp.com/how-to-update-my-support-license-on-shinehelp/
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hello, is that a hourly booking option available? slots of 15m, 30m or 1 hour.
Hello,
Our theme currently does not support this feature. If you have this requirement, we can implement it for you via Customization Service(additional fee charged).
Please contact us through the form here https://shinehelp.travelerwp.com/custom-job-service/
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Is there API to create tours, activity?
Hello,
There is no API to create tours or activity or other item service. All items must be created manually
In this case, you need a custom code that does not belong to the Item Support policy. Please hire a developer to customize code for your needs
Regarding customization service, you can contact us via: https://shinehelp.travelerwp.com/custom-job-service/
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Activity Result Page is Not Appearing.
Hello,
This page works normally. Page Search use page template Activity Search Result: https://modmixmap.travelerwp.com/activity-search-topbar/
Please feel free to contact us if you need any further information.
Thank You and Best Regards
what is the difference between https://mixmap-elementor.travelerwp.com and https://modmixmap.travelerwp.com, which demo is the best?
Hello,
The different is layout and design. You can choose whatever you want
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hello, Since 3/4 days i cant see the Tour & Activity on wordpress dashboard, so on my my site i cant see all tour & activity which i added on previously.https://brunotravel.com/ Could you please help? Thank you
Hello,
We provide support only via the ShineHelp Support System. Kindly provide us with a detailed description (photo, URL, admin account,..) that is related to your question above by “submitting a ticket” to our official support system: https://shinehelp.travelerwp.com/
That will help our developer quickly identify your issue.
Looking forward to hearing from you soon
Thanks and Best Regards!
What are the steps to update the traveler version on wordpress after downloading it from envato market?
Hello,
This document for your reference: https://travelerwp.com/how-to-update-theme-and-plugin/
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hi
Your new update creating a problem to open website in google Chrome desktop browser
not all contents open and not able to select date and number of passengers. only in chrome desktop.
Hello,
At the latest version, we do not meet this issue. Test is tour single layout mod https://modmixmap.travelerwp.com/st_tour/start-in-los-angeles-and-end-in-san-francisco/
Booking form is selected normally https://prnt.sc/VcFe6tEPapjb and https://prnt.sc/d42_F1WMG7D4
If you need to check on your environment, kindly submit at ticket at ShineHelp Support System to check https://shinehelp.travelerwp.com/
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hello Support Teams, Can you help me recheck i set both price for VND and USD and turn on Auto detect currency by language WPML on theme option for picture below: https://prnt.sc/7PjEntJ81UnM
and go back to home to testing it’s not working after choose English language the url web show: https://domain.com/en/?currency <= not correct, it if correct for about url: https://domain.com/en/?currency=USD or https://domain.com/vi/?currency=VND
I would like share to you for the issue above, can you help check. Thank you very much and have nice day.
Hello,
We provide support only via the ShineHelp Support System.
Kindly provide us with a detailed description (photo, URL, admin account,..) that is related to your question above by “submitting a ticket” to our official support system: https://shinehelp.travelerwp.com/
That will help our developer quickly identify your issue.
Looking forward to hearing from you soon
Thanks and Best Regards!
Yes, because for long time do not using the theme and today i start for project again but my license is Expired, so i post find support from your teams… may be help me check? thank you very much
Hello,
We do not meet this issue in our environment. If you need to check on your environment, kindly extend the support period and then submit a ticket at https://shinehelp.travelerwp.com/
That will help our developer quickly identify your issue.
Looking forward to hearing from you soon
Thanks and Best Regards!
hic, maybe for sales renew support 
very big money for me
Hello,
Every purchase comes with a 6-month-support period already, which starts from the date of purchase. If you need more support, kindly extend your support period and submit a ticket at https://shinehelp.travelerwp.com/
Please feel free to contact us if you need any further information.
Thank You and Best Regards
The uploaded file of the new Traveler 3.1.2 version
themeforest-YvgZv8Jb-traveler-traveltourbooking-wordpress-theme-wordpress-theme (1).zip,
contains a virus.
Therefore, the upload is canceled every time: Sanesecurity.Foxhole.Zip_fn98.UNOFFICIAL FOUND
Hello,
It is not. This is the result of virustotal, all clear no malicious for both traveler package or theme inside:
https://www.virustotal.com/gui/file/3172a57e7d51ae8d7724088b66cbf64661af5901b40ae3a709fb6d1db3e14634?nocache=1 https://www.virustotal.com/gui/file/8cba6a6d692f30fb6776a8bd9595180ccc3c8ed1023b7f8ed39fc929b3e93381?nocache=1Please feel free to contact us if you need any further information.
Thank You and Best Regards
Olá
Veja o link do print da tela e veja como fica o site, https://prnt.sc/P_in-JaI4-o7 isso acontece todas as vezes que eu Instalo e ativo Traveler versão 3.1.2, pode me explicar qual a razão disso? o sistema de detecção de virus da hospedagem a qual eu uso acusa que é um virus que esta no arquivo, e por conta deste virus o nosso sistema de anti virus sempre vai cancelar o upload ….
Um outro detalhe no final do seu testo vc diz (Não hesite em contactar-nos se precisar de mais informações) e eu lhe pergunto, como é que eu vou contactar vocês, se vocês já cancelaram o suporte via ticket, para eu ter um suporte eu terei que pagar novamente? fora disso eu terei que expor os meus problemas aqui para todos verem ….
Obrigado
Hello
See the screen print link and see what the site looks like, https://prnt.sc/P_in-JaI4-o7 this happens every time I install and activate Traveler version 3.1.2, can you explain to me the reason for this ? The virus detection system of the hosting I use indicates that there is a virus in the file, and because of this virus, our antivirus system will always cancel the upload….
Another detail at the end of your text you say (Do not hesitate to contact us if you need more information) and I ask you, how am I going to contact you, if you have already canceled support via ticket, for me to have support I will have to pay again? Outside of that I will have to expose my problems here for everyone to see….
Thanks
Hello,
We do not meet this issue in our environment. For example, the latest version has been updated on this website normally: https://modmixmap.travelerwp.com/
When your support period is expired, you need to extend support for more help. Kindly dont abuse to request support
This is the result of virustotal, all clear no malicious for both traveler package or theme inside:
https://www.virustotal.com/gui/file/3172a57e7d51ae8d7724088b66cbf64661af5901b40ae3a709fb6d1db3e14634?nocache=1 https://www.virustotal.com/gui/file/8cba6a6d692f30fb6776a8bd9595180ccc3c8ed1023b7f8ed39fc929b3e93381?nocache=1Your hosting system warns of a fail report. Kindly contact Theme for help, we do not control your hosting
Please feel free to contact us if you need any further information.
Thank You and Best Regards
O arquivo carregado da nova versão Traveler 3.1.2
themeforest-YvgZv8Jb-traveler-traveltourbooking-wordpress-theme-wordpress-theme (1).zip,
contém um vírus.
Por isso, o carregamento é todas as vezes cancelado: Sanesecurity.Foxhole.Zip_fn98.UNOFFICIAL FOUND
Hello,
It is not. This is the result of virustotal, all clear no malicious for both traveler package or theme inside:
https://www.virustotal.com/gui/file/3172a57e7d51ae8d7724088b66cbf64661af5901b40ae3a709fb6d1db3e14634?nocache=1 https://www.virustotal.com/gui/file/8cba6a6d692f30fb6776a8bd9595180ccc3c8ed1023b7f8ed39fc929b3e93381?nocache=1Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hello,
Your example website is not using Traveler theme. Traveler theme have the built-in booking system, not via plugin
Please feel free to contact us if you need any further information.
Thank You and Best Regards
I am interested in tour theme,.very nice,.
Hello,
Thank you for your interest in Traveler. How may I help you ?
Please feel free to contact us if you need any further information. Thank You and Best Regards
I’ve noticed that in latest update (3.1.2) you have removed LAYOUT 3, 4 … for single rental !
http://prntscr.com/aspf0Vh-QPukWHY?!
You should improve new versions, now to downgrade !!!
Or it Is a same problem with elementor ?
Hello,
WPBakery Layouts has 2 rental single layouts.
Elementor Layout has 4 rental single layouts and it works normally https://prnt.sc/aTuL5C2PUOV0
Please feel free to contact us if you need any further information.
Thank You and Best Regards
hy author,.please replay
Hello,
Thank you for your interest in Traveler. How may I help you ?
Please feel free to contact us if you need any further information. Thank You and Best Regards
Hi, There is a problem with your latest update 3.1.2. When I upload this version, I get 500 Internal Server Error on my site.
http://prntscr.com/lXN06SYyTWYsI think that there is conflict with Elementor plugin
Hello,
Your server is in low status and does not meet with Traveler requirements https://travelerwp.com/what-are-the-travelers-requirement-system/Please feel free to contact us if you need any further information.
Thank You and Best Regards
About Quick Install Deom Hi, there I would like to purchase this theme, certify the license, and install the demo, and there are 7 conditions as follows. (max_execution_time 500, memory_limit 256M, post_max_size 100M, upload_max_filesize 100M, cURL: 7.4 or higher, PHP max input vars 10000, max_allowed_packet= 128M for your database) I looked for documentation to find out how to install these conditions, but it wasn’t provided in detail. Can you tell me how to set it in detail on YouTube or some document ? As far as I know, wp-config or .htaccess files are inserted under ftp, but errors keep occurring when I do it. Help me!
Hello,
Those statuses come from your server and vary based on your server. Like each customer has different computer hardware
Kindly contact your Hosting Provider for help on these conditions
For further assistance, kindly submit a ticket at https://shinehelp.travelerwp.com/
Please feel free to contact us if you need any further information.
Thank You and Best Regards
